Core Viewpoint - The article highlights the importance of customer service in traditional banking, showcasing a specific instance where a bank employee provided exceptional service to a customer handling small change, emphasizing the bank's commitment to customer needs despite the rise of digital payment methods [1] Group 1: Customer Service - A middle-aged customer hesitated to deposit a large amount of small change at a bank branch, reflecting concerns about inconveniencing the bank [1] - The bank's customer service manager proactively assisted the customer, demonstrating a commitment to service by taking 30 minutes to sort and count the cash accurately, totaling 8,586.5 yuan [1] - Other customers present praised the bank's attentive service, indicating a positive perception of the bank's approach to customer interactions [1] Group 2: Banking Industry Trends - The article notes a significant decrease in the volume of small change transactions due to the rise of mobile payments, yet the bank continues to prioritize all customer needs, regardless of transaction size [1] - The bank's approach exemplifies the "customer-centric" philosophy, which serves as a competitive advantage in the context of the financial industry's digital transformation [1] - The case serves as a benchmark for service standards within the banking industry, highlighting the value of human touch in customer service [1]

此次事件的妥善处置，得益于网点日常对突发事件应急预案的持续完善和员工应急能力的常态化培训。 未来，农行济南花园路支行将继续优化应急保障机制，以更细致、更安全、更暖心的服务，为广大客户 营造安心可靠的金融服务环境。 在工作人员的细心照料下，客户渐渐恢复意识。考虑到客户身体状况，工作人员又前往附近药店购买葡 萄糖粉，并协助客户冲服服用，确保其身体状态逐步稳定。整个处置过程紧凑有序，既体现了应急响应 的专业性，更传递出浓浓的人文关怀，现场其他客户纷纷为农行员工的快速反应和责任担当点赞。 近日，农行济南花园路支行营业大厅内突发暖心一幕：一名年轻客户在取号时突发低血糖晕倒，网点工 作人员迅速响应、专业处置，暖心服务赢得在场群众的广泛赞誉。 当日，该客户刚走到叫号机前准备取号，突然面色苍白、身体摇晃，随即失去意识倒向叫号机设备。危 急时刻，大堂经理第一时间冲上前扶住客户，凭借经验初步判断为低血糖症状。与此同时，客户经理迅 速取出网点常备的应急糖果和温水，众人合力将客户搀扶至休息区妥善安置。 ...

Core Viewpoint - The establishment of more public cooling spots during heatwaves reflects urban governance and humanistic care, providing relief for outdoor workers and the general public [1] Group 1: Public Cooling Spots - Public cooling spots such as subway stations, air-conditioned buses, and bomb shelters serve as essential relief areas for people during extreme heat [1] - These cooling points not only offer respite from the heat but also provide additional services like books and games, enhancing the leisure experience for citizens [1] - The initiative demonstrates a city's commitment to accommodating diverse needs, allowing for a shared sense of comfort and community [1] Group 2: Urban Governance and Social Needs - The phenomenon of people seeking air conditioning in stores and public areas highlights a significant shortage of public cooling resources [1] - Urban development and social governance should focus on these finer details to better align with the needs of the community [1] - There is an expectation for more innovative measures across various regions to ensure that more individuals can experience relief during hot weather [1]

在第十三个"7.8全国保险公众宣传日"活动期间，渤海人寿天津分公司紧扣"爱和责任 保险让生活更美 好"主题，聚焦重点人群服务需求，将科技赋能与人文关怀相结合，持续提升客户体验，以实际行动彰 显保险行业的温度与担当。 随着健康智能服务设备升级和特殊群体无障碍服务驿站的构建，天津分公司着力打造的"知识性、便利 性、智慧性"三位一体现代保险服务场景日臻完善，正在为消费者带来更优质、更暖心的服务体验。 科技赋能提升服务质效 渤海人寿构建了全流程线上服务体系，客户可通过手机APP、"渤海人寿"微信服务号等渠道随时办理保 险相关业务，享受便捷高效的服务体验。公司采用人脸识别、电子签名及智能核保问卷等技术，在投保 流程中嵌入客户适当性评估机制，实现从新单投保至合同签收的全流程线上化服务；高频保全业务支持 自助办理，复杂业务如保单复效、投保人变更等，可借助视频客服功能，由客服人员跨越空间与客户进 行面对面视频交流，实现服务零距离交互。 2024年，渤海人寿全力打造数字化多渠道互动服务矩阵，完成了全媒体客服系统搭建，实现多窗口服务 的统一接入；在保险行业内率先推出首对"AI数字人孪生姐妹花"——"海诺"和"如菲"，提供投保咨询 ...

2025年是"好房子"建设元年。目前时间已进入下半年，各地"好房子"建设进展如何？有哪些可借鉴的经 验做法？ 各地开始交卷了。 近期，住建部发布了《"好房子"建设经验做法（第一批）》。文件收录了14个省的经验做法，内容涵盖 六个方面，即出台推动政策、加强技术支撑、打造示范样板、强化科技赋能、优化物业服务和健全产业 体系。住建部还喊话各地，"结合实际学习参考"。 这14个省的经验做法反映出"好房子"建设的哪些趋势？有哪些值得房企关注及参考？ 好房子建设 14个省给出这些经验 住建部发布的文件来看，被列为示范的省份都有以下2个特点： 第一，"好房子"建设涵盖商品房、保障房以及旧房改造。 第二，"好房子"建设，需要政策、标准、技术、产业等打组合拳。 例如政策方面，入选的省份开展了一些探索，从政策上给予"好房子"一定的倾斜。例如山东省提出，使 用住房公积金贷款购买高品质住宅的，贷款额度可按一定比例上浮。 另外，出台技术导则，提高标准底线，为"好房子"搭建一个指导体系。如，江苏省发布的《改善型住宅 设计与建造导则》，从规划布局、公共设施、环境营造等方面提升住区空间品质；从户型设计、材料选 用、建造管理等方面提升住宅性能 ...

Core Viewpoint - The innovative design of admission letters from various universities reflects their educational philosophy and cultural heritage, serving as a unique introduction to new students and enhancing emotional connections between students and institutions [1][2]. Group 1: Design and Innovation - Admission letters have evolved in design, incorporating unique materials and concepts that convey the universities' values and spirit [1]. - For instance, the China Renmin University admission letter is designed as a "book lamp," symbolizing historical nourishment and guidance for new students [1]. - Harbin Institute of Technology's letter features materials used in space exploration, allowing students to send wishes that will accompany future satellite launches [1]. Group 2: Cultural and Social Significance - The design of admission letters also reflects a deep connection to the universities' history and a commitment to social responsibility [2]. - Fudan University's special edition letter includes tea bricks sourced from a poverty alleviation project, symbolizing a broader vision of societal contribution [2]. - These thoughtfully designed admission letters serve as cherished mementos, embodying warmth and encouragement for students embarking on their academic journeys [2].

Core Viewpoint - The future of education requires a better balance between academic performance and personal growth, knowledge and life experiences, ultimately helping students discover their own brilliance and making growth a journey of learning responsibility and care [1][3][4] Group 1: Emotional and Humanistic Aspects of Education - Education is not just about knowledge transfer but also about emotional nourishment, character shaping, and life care, as exemplified by the heartfelt speech of a cafeteria worker at a graduation ceremony [2][3] - The presence of ordinary individuals like cafeteria workers on stage during graduation highlights the humanistic warmth of society and serves as a value demonstration for students [3] Group 2: The Role of Care and Responsibility in Education - Genuine education should create a complete cycle of love, where students feel cared for and are guided to love others and be willing to give [3] - Students growing in a caring environment are more likely to become confident and warm individuals, emphasizing the importance of kindness as a foundation for happiness [3][4] Group 3: The Importance of Ordinary Guardians - The recognition of ordinary guardians, such as cafeteria workers, during graduation ceremonies serves to awaken students' appreciation for the value of the ordinary and the contributions of those who work behind the scenes [3] - The essence of education lies in the reminders from these ordinary figures, encouraging students to carry warmth and kindness into the world [4]

Group 1 - The article highlights the tragic story of a dormitory manager at Qingdao University who passed away due to extreme heat while on duty, raising concerns about the working conditions of outsourced staff [8][10][12] - The dormitory manager was known for his kindness and care towards students, often helping them with various issues and even taking care of stray cats despite his meager salary [3][6][12] - Following the incident, there was a public outcry for better treatment and conditions for campus workers, including calls for the installation of air conditioning in dormitories [15][30][58] Group 2 - The university administration expressed sorrow over the incident but stated that the dormitory manager was employed by an outsourced property management company, limiting their ability to intervene [16][20][24] - There was confusion regarding the employment status of the dormitory manager, with multiple property companies denying responsibility for him, leading to public skepticism about his working conditions [24][27] - The university had plans to install air conditioning in dormitories, which were set to be implemented in the near future, indicating that the dormitory manager's death was not the catalyst for this decision [32][33][60] Group 3 - The article critiques the disparity in working conditions between administrative staff and outsourced workers, highlighting that while some enjoy air conditioning, others endure extreme heat without such amenities [44][55] - It discusses the broader implications of the incident, suggesting that universities should prioritize humane treatment and working conditions for all staff, not just those in higher positions [51][58][67] - The narrative reflects on societal changes regarding air conditioning, noting that as temperatures rise, it has become a necessity rather than a luxury, especially in educational institutions [62][71][72]

Core Viewpoint - Yantai Airport's Terminal 2 has been awarded the title of "World's Most Beautiful Airport" in the 2025 global rankings by UNESCO and the International Union of Architects, highlighting its exceptional design, unique architectural aesthetics, and leading sustainability practices [1][6]. Design Philosophy - The design of Yantai Airport's Terminal 2, covering an area of approximately 172,000 square meters, is inspired by the unique mountain-sea culture of Yantai, embodying the concept of "Fairy Sea Sacred Land, Cloud-Top Fairy Mountain" throughout its architectural form and spatial layout [3]. - The terminal's silhouette resembles the undulating Kunyu Mountain range, harmonizing with the surrounding natural landscape, while the roof lines are fluid and dynamic, reflecting the charm of this coastal city [3]. Planning Features - The terminal employs a shallow bay layout parallel to the runway, balancing aircraft operational efficiency with passenger convenience [4]. - The flexible configuration of aircraft parking positions enhances utilization rates and accommodates both international and domestic flight needs, supporting transit flights to Japan and South Korea [4]. Highlights - Terminal 2 prioritizes functionality and human-centered design, utilizing skylights for natural light and ventilation, and incorporating energy-efficient materials [5]. - The design includes a central commercial area that integrates culture, trade, and display, enhancing non-aeronautical revenue while providing travelers with diverse shopping and cultural experiences [5]. Significance - The recognition of Yantai Airport as a symbol of openness and connectivity in the Shandong Peninsula reflects not only its capabilities but also China's advancements in airport construction on the international stage [6]. - This accolade is expected to strengthen Yantai Airport's position as an international aviation hub, attracting more international routes and passengers, thereby invigorating economic development in the Shandong Peninsula and the broader East China region [6].

Core Viewpoint - The "15-minute" convenient living circle aims to enhance the quality of life for community residents by providing essential and quality consumption services within a 15-minute walking radius, supported by a variety of business formats [1][2]. Group 1: Service Offerings - The living circle includes essential services such as shopping, dining, housekeeping, delivery, and repair, as well as quality-of-life services like culture, entertainment, leisure, social activities, health care, and fitness [1]. - Initiatives like the "Democratic Canteen" in Chongqing provide affordable meals for elderly residents, while the "Childcare Station" in Yinchuan offers diverse childcare services, reflecting a focus on the needs of vulnerable populations [1][2]. Group 2: Technological Integration - The living circle leverages technologies such as 5G, big data, and the Internet of Things to create smart service platforms, facilitating online and offline interactions for residents [2]. - In Qingdao, residents can utilize community-developed WeChat mini-programs for various services, while Shanghai's "AI Canteen" extends its offerings to multiple community settings [2]. Group 3: Growth and Impact - As of the end of 2024, 4,321 "15-minute" living circles have been established nationwide, serving approximately 107 million residents, showcasing the initiative's impact on community convenience and commercial vitality [2]. - The initiative is recognized as a significant direction for urban community commercial development, with ongoing policy implementation expected to enhance residents' quality of life [3]. Group 4: Challenges and Future Outlook - Challenges include uneven commercial distribution, inadequate property management, and persistent issues like parking and sanitation in some communities [3]. - Future efforts will focus on tailored strategies for different cities, resource optimization, and increased financial support to improve the convenience and quality of community living [3].