提升服务温度 调改过后的永辉喜隆多店焕然一新。北京商报记者走访看到，工作日的永辉喜隆多店仍然迎来了大量消费者。在烘焙区域，消费者端着的盘子上不约而同地 出现了同一款面包——此前火爆出圈的"核桃满满乳酪面包"；而在热食区域，永辉的店员忙着为消费者提供试吃服务，有的店员则有条不紊地为顾客选取的 商品称重、打包，营造出烟火气十足的景象。 在门店环境上，永辉喜隆多店也进行了全方位改造，还引进了多种便民设施。自由的动线、调低的货架以及 柔和的灯光，为消费者的视觉体验带来提升；方便"捻开"塑料袋的湿手器、为老年顾客看清配料表设置的放大镜以及跟随季节调整的免费茶水等，直观地体 现出店内标语"做北京最具幸福感的品质超市"之涵义。 据了解，2024年5月以来，永辉向胖东来学习，在多个城市开启门店调改工作，位于石景山区的喜隆多店被选为永辉在全国的首批调改店。"过去我们在很多 方面没能很好地服务顾客，辜负了大家的期待。"谈及开启调改的原因，永辉北京大区调改组成员史立敏表示，"胖东来的品质零售模式给了我们方向，我们 希望通过学习胖东来给顾客提供好的消费环境和体验。" 零售转型的当下，永辉喜隆多店为超市企业升级塑造了"标杆"。近日，北 ...

Core Viewpoint - Yonghui Supermarket is undergoing a significant transformation by adopting the "Learning from Pang Dong Lai" model, focusing on enhancing product offerings, customer service, and employee welfare to improve overall shopping experience and operational efficiency [1][6]. Group 1: Store Transformation - The newly renovated Yonghui Supermarket in Jinan has reopened after 32 days of upgrades, bringing the total number of transformed stores nationwide to 93, with a target of reaching 150 by the end of July [1]. - The store has introduced over 4,000 new products, with the proportion of fresh food items increasing from 5% to over 20%, aligning closely with the product structure of Pang Dong Lai [2]. Group 2: Product Offerings - The supermarket features a dedicated brand area for Pang Dong Lai products, allowing customers to purchase high-quality goods at competitive prices without leaving Jinan [2]. - The fresh food section includes direct deliveries from local farms, ensuring a rapid supply chain from farm to shelf, and a strict freshness guarantee for perishable items [2]. Group 3: Customer Experience - The store layout has been optimized to enhance customer experience, with wider aisles and lower shelves for better visibility and freedom of movement [4]. - Various customer service enhancements have been implemented, including free amenities like blood pressure monitors, drinking water, and luggage storage for tourists [4]. Group 4: Employee Welfare - The transformation emphasizes employee welfare, with a doubling of staff numbers and a salary increase of over 20%, alongside improved benefits such as paid leave and employee lounges [5]. - The management believes that employee happiness is crucial for delivering quality service to customers, reinforcing the company's commitment to a positive work environment [5]. Group 5: Strategic Direction - Yonghui Supermarket aims to fully align with the Pang Dong Lai model, focusing on high-quality products, excellent service, and differentiated product development to better meet customer needs [6]. - The company is committed to becoming a national supermarket that caters to mainstream families by offering quality retail experiences [6].

Core Viewpoint - Xi'an is enhancing its consumption through the "West Delight Shopping • Fun Chang'an" initiative, marking a new era in commerce as it becomes the first city in Northwest China to surpass 600 billion yuan in retail sales [1] Group 1: Consumption Promotion - Xi'an is implementing various consumption promotion policies, including the cultivation of new consumption scenarios through unique IPs like "International Food City" [1] - The MOMOPARK store by Yonghui Supermarket in Xi'an has been revamped, marking the second store of its kind in Yanta District and the seventh in the city, indicating a new phase of quality retail development [1][3] Group 2: Targeting Young Consumers - The MOMOPARK store is strategically located near three universities, focusing on young student consumers by emphasizing convenient food categories such as baked goods, ready-to-eat meals, and fruit cuts [3][4] - The store has undergone a significant product refresh, with a 65% SKU turnover aimed at addressing the consumption needs of students, introducing 5,531 new products, and aligning with the standards of popular local competitor, Pang Donglai [4] Group 3: Product Offerings - The bakery section features innovative products like the Black Gold Mario bread and various gourmet items, while the ready-to-eat section includes a range of seafood and local delicacies [5] - The fruit section offers fresh fruit cuts and juices, adhering to strict freshness guidelines to ensure quality [7] - The store has introduced a dedicated area for Pang Donglai products, allowing local consumers to access popular items without traveling far [8] Group 4: Service Enhancements - The store layout has been redesigned for a more open and comfortable shopping experience, with various customer service enhancements including free seasonal drinks and facilities for convenience [10][12] - Employee welfare has been improved, with a 50% salary increase and additional benefits to enhance service quality [12] Group 5: Expansion Plans - The scale of Yonghui's revamped stores is set to increase, with plans for additional locations in Xi'an, aiming to reach 150 revamped stores nationwide by the end of July 2023, and over 300 by early 2026 [13] - The MOMOPARK store serves as a local innovation model for quality retail, contributing to the vitality of the city's night economy [15]

Group 1 - The opening of the Sam's Club Jiang'an store in Wuhan reflects the growing enthusiasm for retail experiences, with significant foot traffic despite adverse weather conditions [1] - Sam's Club has established four stores in Wuhan, with three opened in the past five years, indicating a rapid expansion in the region [3] - From 2016 to 2024, the number of Sam's Club stores in China is projected to increase from 15 to 53, with sales soaring to a scale of 100 billion [3] Group 2 - The new store provides a fresh shopping experience for tens of thousands of residents in the Hubei area, enhancing consumer activity in the northern part of Hankou [3] - The rise of quality retail brands like Sam's Club and Olé in Wuhan signifies a shift from traditional hypermarkets to a focus on personalized, experiential, and high-quality retail models [4] - Local retail giants are innovating their supermarket formats to meet changing consumer preferences, with initiatives like "Wushang Super Life Hall" and "Zhongbai Life Theater" [4][5] Group 3 - Wuhan is recognized as a critical battleground for retail, with its advantageous location and population contributing to its significant consumer potential [5] - The competition among retail brands in Wuhan is expected to intensify, driving innovation and enhancing market vitality [5]

Group 1: Retail and Exhibition Industry in Guangzhou - Guangzhou's total retail sales of social consumer goods reached 291.27 billion yuan, with a year-on-year growth of 3.5% [1] - The number of economic and trade exhibitions held in Guangzhou's professional exhibition venues reached 60, marking a year-on-year increase of 36.4%, with an exhibition area of 2.402 million square meters, up 14.2% [1] - The cumulative number of exhibitors and visitors reached 2.484 million, reflecting a year-on-year growth of 9.3% [1] Group 2: Miniso's Strategic Initiatives - Miniso is focusing on transforming into quality retail and enhancing interest consumption, with 2025 marking the second year of this transition [1] - The company has launched over 90 new IP events this year, including collaborations with major franchises like Harry Potter and "Black Myth: Wukong" [1] - Miniso has established a robust supply chain with over 1,400 quality suppliers globally, with approximately 50% of suppliers located in the Pearl River Delta [1] Group 3: SHEIN's Innovations in Fashion Industry - SHEIN's innovation research center in Panyu integrates cutting-edge technology exploration, quality testing, and supply chain training [2] - The company is promoting digital and green upgrades in the fashion industry, with nearly 80% of its green electricity usage coming from rooftop solar projects [2] - SHEIN is committed to driving carbon reduction through technology innovation and sustainable practices across the product lifecycle [2] Group 4: Exhibition Growth in Guangzhou - In 2024, Guangzhou's exhibition industry is expected to reach a new scale with 358 exhibitions and an exhibition area of 11.86 million square meters, reflecting an 8.9% growth [3] - The number of attendees for exhibitions is projected to reach 23.13 million, a significant increase of 30.7% [3] - Guangzhou's conference industry is also growing, with 6,406 meetings expected to be held, marking a 13.7% increase in participation [3]

Core Viewpoint - Yonghui Supermarket has adopted the "Fat Donglai" model for its transformation, focusing on quality retailing, with the newly renovated store in Nanjing reopening after 31 days of adjustments [1]. Product Structure Changes - The store has undergone a significant product overhaul, achieving a 55% product replacement rate, with 4010 new items added [10]. - The fresh food ratio has increased from 5% to over 20%, aligning the product structure closer to that of Fat Donglai, with imported goods now making up nearly 20% of the offerings [10]. - The bakery section features a variety of products, including the main product "Harvest Joy" European bread, made with various fruits and vegetables, and all items are free from certain additives [5][10]. Store Layout and Customer Experience - The store layout has been redesigned for better accessibility, allowing customers to move freely between sections without a forced path from entrance to checkout [11]. - New amenities include a convenience service area with health measurement tools, a pet storage area, and complimentary beverages [13][16]. - Additional customer-friendly features include magnifying glasses for older customers, gloves in the durian selection area, and seafood oxygenation services [16]. Employee Welfare and Service Quality - The number of employees has increased from around 100 to 165, with a 20% rise in overall employee compensation [17]. - Employee benefits have been enhanced, including paid vacation and improved working conditions, to ensure staff satisfaction translates into better customer service [17].

Investment Rating - The investment rating for the company is "Buy" and is maintained [7] Core Viewpoints - The company reported a revenue of 18.26 billion yuan in 2024, representing a year-on-year growth of 2.8%. The net profit attributable to the parent company was 130 million yuan, a decline of 3.3% year-on-year, while the net profit excluding non-recurring items was 120 million yuan, an increase of 17.2% [2][4] - In the first quarter of 2025, the company achieved a revenue of 4.94 billion yuan, a year-on-year decline of 4.8%, with a net profit attributable to the parent company of 140 million yuan, down 3.6% year-on-year, and a net profit excluding non-recurring items of 140 million yuan, an increase of 3.9% [2][4] - The company is focusing on high-quality transformation and optimizing its network layout and resource allocation, with a total of 1,095 stores as of the first quarter of 2025, including 945 direct-operated stores and 150 franchise stores [11] Summary by Relevant Sections Financial Performance - In 2024, the company achieved a gross profit margin of 23.3%, a decrease of 0.6 percentage points year-on-year, primarily due to operational optimization and product mix adjustments [11] - The company’s operating expenses for 2024 were 18.5% for sales, 2.0% for management, and 1.4% for financial expenses, reflecting a slight decrease in expense ratios due to improved operational efficiency [11] Strategic Initiatives - The company is actively enhancing its supply chain and has completed the second phase of the Huai Bei comprehensive industrial park project, which is expected to improve logistics efficiency [11] - The company is also focusing on product development, with self-owned and customized products accounting for 13.63% of total sales in 2024, showing a steady increase [11] Future Outlook - The company aims to transition from scale retail to quality retail, with plans to optimize store layouts and ensure high-quality openings for new stores [11] - Earnings per share (EPS) are projected to reach 0.32 yuan, 0.40 yuan, and 0.49 yuan for the years 2025, 2026, and 2027 respectively [11]

Investment Rating - The investment rating for the company is "Buy" and is maintained [8]. Core Views - The company reported a revenue of 18.26 billion yuan in 2024, representing a year-on-year growth of 2.8%. The net profit attributable to the parent company was 130 million yuan, a decline of 3.3% year-on-year, while the net profit excluding non-recurring items was 120 million yuan, an increase of 17.2% [2][6]. - In the first quarter of 2025, the company achieved a revenue of 4.94 billion yuan, a year-on-year decline of 4.8%, with a net profit attributable to the parent company of 140 million yuan, down 3.6% year-on-year, and a net profit excluding non-recurring items of 140 million yuan, up 3.9% [2][6]. - The company is focusing on high-quality transformation and optimizing its network layout and resource allocation, with a total of 1,095 stores as of the first quarter of 2025, including 945 direct-operated stores and 150 franchise stores [12][12]. - The company is enhancing its supply chain strategy, with a gross margin of 24.3% in the first quarter of 2025, reflecting a year-on-year increase of 0.2 percentage points [12][12]. - The company aims to shift from scale retail to quality retail, ensuring the quality of new store openings and enhancing product competitiveness through optimized procurement strategies [12][12]. Summary by Sections Financial Performance - In 2024, the company achieved total revenue of 18.26 billion yuan, with a gross profit margin of 23.3%, a decrease of 0.6 percentage points year-on-year. The net profit attributable to the parent company was 130 million yuan, down 3.3% year-on-year [2][12]. - For the first quarter of 2025, the company reported a revenue of 4.94 billion yuan, with a gross margin of 24.3%, showing signs of stabilization [12][12]. Store Operations - As of the first quarter of 2025, the company had 1,095 stores, including various formats such as community fresh food supermarkets and discount stores. The company is actively optimizing its store network and resource allocation [12][12]. - The company has closed 46 direct-operated stores since the end of 2023 to improve operational efficiency and profitability [12][12]. Supply Chain and Product Strategy - The company is strengthening its supply chain, with a focus on enhancing logistics efficiency and product development capabilities. The proportion of self-owned and customized products reached 13.63% in 2024, a steady increase of 0.1 percentage points year-on-year [12][12]. - The company is implementing a strategy of "product optimization, reasonable structure, and extreme cost performance" to enhance overall product competitiveness [12][12].

Industry Overview - According to the "2024-2025 China Department Store Retail Industry Development Report," 73% of surveyed companies experienced a year-on-year decline in sales, with 14% seeing a drop of less than 5%, 25% experiencing a decline of 5% to 10%, and nearly 30% facing a decrease of 10% to 20%. Only 24% of companies reported positive growth [1] - In terms of profitability, 72% of surveyed companies saw a decline in net profit, with 22% experiencing a drop of over 20%, 24% with a decline of 10% to 20%, and 26% with a decrease of less than 10%. Only 22% achieved positive net profit growth, primarily under 5% [1] Company Performance - Among 42 listed department store companies, total revenue reached 267.316 billion yuan, with 30 companies reporting negative growth, including 11 with declines exceeding 10%. Only 4 companies had growth rates above 10%, with 2 achieving triple-digit increases [3] - Yonghui Supermarket ranked first with a revenue of 67.574 billion yuan, down 14.1% year-on-year, marking its fourth consecutive year of decline and a 30% reduction compared to its peak in 2020 [3][5] - Yonghui Supermarket closed 232 underperforming stores, attributing revenue decline to this action. The company initiated a store transformation strategy in May, focusing on quality retail, and plans to close an additional 250-350 stores this year [3][5] - In the first quarter of this year, Yonghui's revenue and net profit continued to decline, with a net loss of 1.465 billion yuan, a 10.26% decrease year-on-year, marking its fourth consecutive year of losses totaling 9.501 billion yuan [5] Financial Rankings - The revenue ranking of listed department store companies for 2024 shows Yonghui Supermarket at the top with 67.574 billion yuan, followed by Zhilian Co. at 27.675 billion yuan, and Jiajiayue at 18.256 billion yuan [6] - The net profit ranking indicates Zhilian Co. leading with a net profit of 156.7438 million yuan, a 292.73% increase, followed by Chongqing Department Store with 131.464 million yuan, and Bubugao with 121.169 million yuan, reflecting significant growth [10]

Core Viewpoint - Yonghui Supermarket is undergoing a strategic transformation, facing significant financial challenges while aiming to improve its operational efficiency and product quality through a comprehensive restructuring process [6][14][34]. Financial Performance - In 2024, Yonghui Supermarket reported a revenue of 67.574 billion yuan, a year-on-year decline of 14.07%, and a net loss attributable to shareholders of 1.465 billion yuan, an increase of 10.26% compared to the previous year [6][28]. - For Q1 2025, the revenue was 17.479 billion yuan, down 19.32% year-on-year, with a net profit of 148 million yuan, a significant drop of 79.96% [6][28]. - The company closed 232 underperforming stores in 2024, which is expected to enhance overall store efficiency despite the immediate negative impact on revenue [23][26]. Strategic Transformation - Yonghui's current situation is described as a result of proactive strategic choices, focusing on learning from the "Fat Donglai" model and implementing deep changes in corporate culture, employee engagement, and supply chain logic [14][17]. - The company aims to become a national supermarket that meets the needs of mainstream Chinese families, emphasizing quality retail [18][34]. Store Optimization - The closure of underperforming stores is part of a broader strategy to optimize the store network, with a target to close 250 to 330 old stores by 2026 [26][28]. - The restructuring process includes a focus on improving product quality, store environment, customer service, and employee welfare, which is expected to create a positive feedback loop in business performance [31][34]. Supply Chain Reform - Yonghui is implementing a supply chain transformation strategy, focusing on core suppliers and long-term partnerships, while rejecting frequent supplier changes [36][40]. - The company has launched initiatives to support domestic supply chains, including rapid product listings and promotional plans for quality suppliers [43][44]. Organizational Changes - The organizational structure has been streamlined from four levels to three, enhancing efficiency and empowering frontline employees [39]. - The company is focusing on creating a positive corporate culture and a collaborative environment to improve operational effectiveness [39][42]. Future Outlook - Yonghui expects that the next 12 to 18 months will be a critical period for the release of reform results, with a potential shift into a new development phase [34][50]. - The company is committed to a long-term vision of quality retail, believing that its strategic decisions will ultimately lead to improved performance and resilience in the market [47][50].