当世运的脉搏在成都强劲跳动，来自全球的宾客齐聚这座千年蓉城。在世运村注册中心，方寸柜台之 间，不同语言与笑容交织，一场场超越货币兑换的暖心互动悄然上演，工行人的专业与热忱，正成为这 场国际盛会中一抹独特的亮色。 世运村A区注册中心柜台前，捷克代表团的官员们步履匆匆却神色从容。面对费用缴纳流程，工商银行 工作人员以清晰的指引、高效的操作为他们迅速扫清障碍。语言或许存在藩篱，但真诚的微笑与干练的 业务能力却是最通用的通行证。 柜台内，姑娘们眼神专注，指尖在键盘上轻快跃动；柜台外，捷克官员们的脸上疑虑消散，取而代之的 是赞许的笑意。业务办理完毕，一位官员特意停下脚步，郑重地在留言册上写下心声："感谢登记时的 优质服务，你们这些女孩真的非常友好——捷克团队"质朴的文字，是对工行服务最直接的褒奖。临别 之际，快门轻响，捷克朋友与工行姑娘们肩并肩，笑容定格在小小的柜台前，也定格了一段跨越国界的 服务情谊。 世运村B区的柜台，同样温情洋溢。卢森堡曲棍球项目的随行官员们正在办理业务。面对"超编"人员这 一小小挑战，工商银行工作人员没有丝毫推诿，而是以加倍的热情和灵活的服务，确保流程顺畅无忧。 高效专业的服务赢得了卢森堡来宾的 ...

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Core Viewpoint - The Industrial and Commercial Bank of China (ICBC) is actively enhancing the experience of foreign visitors in Chengdu during the World University Games by providing convenient payment solutions and personalized services through its volunteer team [5]. Group 1: Payment Solutions - ICBC has introduced "Card Code Pass," a payment service designed for foreign visitors in China, allowing various payment methods including card swiping, inserting, and QR code scanning [3]. - Volunteers assist foreign tourists in using the "Card Code Pass," helping them to easily navigate the payment process and enjoy local shopping experiences [2][3]. Group 2: Volunteer Services - ICBC volunteers provide guidance to foreign tourists at major cultural landmarks in Chengdu, offering route planning and tips for avoiding peak visiting times [4]. - The volunteers also assist with language translation and provide information about local attractions, ensuring that foreign visitors can fully appreciate Chengdu's culture and history [4][5]. Group 3: Community Engagement - ICBC's involvement in the World University Games reflects its commitment to integrating financial services with community support, enhancing the overall visitor experience [5]. - The bank's efforts include setting up consultation desks for currency exchange and providing real-time multi-currency exchange rate information [5].

Core Viewpoint - The article highlights the proactive and customer-centric approach of Agricultural Bank of China (ABC) in providing tailored banking services to elderly and disabled customers, showcasing their commitment to enhancing customer experience and accessibility [1] Group 1: Customer Service Initiatives - ABC has established a "green channel" for elderly and disabled customers, offering priority processing, home service, and cash appointment options [1] - The bank's staff demonstrated efficiency and attentiveness by providing on-site assistance to a customer who was unable to visit the branch due to mobility issues, completing the service in just 20 minutes [1] Group 2: Accessibility Features - The branch is equipped with facilities such as love seats, magnifying glasses, and emergency medicine boxes to assist customers [1] - Dedicated personnel are assigned to guide elderly customers in using smart devices, helping them overcome the "digital divide" [1] Group 3: Community Engagement - ABC conducts regular "financial knowledge into the community" activities, educating residents on preventing telecom fraud and identifying illegal fundraising [1] - In the current year, the branch has served over 200 special group customers and held more than 10 community outreach sessions [1]

人民财讯8月13日电，据山西发布消息，8月12日，山西省政府与中国诚通集团举行工作会谈。省长卢东 亮、中国诚通董事长奚正平出席。省企双方表示，要加大对接力度，深化基金投资、股权运作、金融服 务、国资国企改革等合作，把双方合作设立的基金，更多投向矿产资源、高端装备制造、绿电园区、特 优农业、文化旅游及康养产业等领域，实现互利共赢发展。 ...

Core Viewpoint - The article highlights a customer service success story at the China Construction Bank (CCB) branch in Jining, where staff effectively assisted an elderly customer in retrieving a long-lost deposit, showcasing the bank's commitment to customer needs and service quality [1] Group 1: Customer Service Experience - An elderly man discovered a record of a deposit from over a decade ago on his mobile banking app but had lost the physical deposit certificate [1] - The branch manager calmly reassured the customer and guided him through the process of verifying the deposit using a smart teller machine [1] - The bank staff provided professional and efficient service, helping the customer complete the procedures for reporting the loss and reissuing the deposit certificate [1] Group 2: Commitment to Customer Needs - The CCB Jining branch prioritizes customer needs, demonstrating a strong service attitude and professional capabilities to resolve client issues [1] - The bank aims to continuously improve service quality and uphold its commitment to customer satisfaction, ensuring that clients feel valued and supported [1]

两个小时后，随着最后一沓现金清点完毕、核对无误，所有现金顺利存入张先生的账户。张先生紧蹙的 眉头终于舒展，长舒了一口气，连声道谢："本以为这么多现金，肯定要耽误很久，说不定还赶不及 事，没想到你们这么高效负责，真是太感谢了！" 柜员擦了擦额头的薄汗，微笑着递过存款回单："这是我们应该做的，您的需求就是我们的优先级。" 简单朴实的话语里，蕴含着金融服务者最暖心的担当。 这一场紧张而有序的现金清点，不仅展现了建行济宁金城支行工作人员专业的业务能力和高效的协作精 神，更体现了他们急客户之所急的服务理念，用实际行动为客户解决难题，让金融服务充满温度与力 量。 近日，建行济宁金城支行营业厅内，客户张先生抱着一个沉甸甸的背包匆匆赶来，额头上渗着细密的汗 珠。"您好，我这有笔现金急着存入，麻烦你们帮忙清点一下。" 他一边说着，一边打开背包，一沓沓 现金散落出来，粗略估计超过 200 万元。 正在柜台值守的柜员见张先生神色焦急，立刻意识到情况紧急，当即回应："您放心，我们马上为您处 理。" 她迅速调整工作状态，启动大额现金清点流程，点钞机随即发出嗡嗡的工作声。清点过程中，遇 到破损或粘连的纸币，她便停下机器，改用手一张张仔细 ...

令人感动的是，当天下午，这位客户特意回到该行，再次向帮助过他的员工表达诚挚谢意，称赞建行员 工的暖心举动让他在雨天感受到了家人般的温暖。 大堂经理迅速将该情况告知营运主管，主管第一时间赶到门口。当时客户蜷缩着蹲在自助设备门外，主 管了解情况后，小心地将客户搀扶到网点内的沙发上休息。考虑到客户可能因淋雨和体力不支导致身体 不适，两人默契配合，先将大厅内空调关闭，接着找来饼干、糖果，还特意冲了一杯糖水，让客户趁热 喝掉，帮客户补充能量。过程中，客户喝水时手仍不住颤抖，营运主管和大堂经理在一旁细心照护，轻 声安抚，并随时关注着客户情况。 随着身体逐渐回暖，客户状态慢慢好转，身体也不再颤抖，此时窗外的雨也渐渐小了。在向工作人员再 三道谢后，客户离开了网点。1 个小时左右，当接到客户安全到家的电话后，营运主管和大堂经理那颗 悬着的心也终于放下来。 近日，一场大雨突袭而至，建行德州邹里支行门口，一位客户蹲在角落，浑身湿透，身体不停发抖，表 情痛苦。这一幕被大堂经理及时发现，他立刻上前询问情况。客户虚弱地表示自己身子发麻，大堂经理 当即提出帮忙呼叫救护车，客户婉拒，称先缓一缓。 点滴善举彰显责任担当，建行德州邹里支行用实际 ...

Group 1 - The core viewpoint indicates that the banking and insurance sectors in China have shown steady growth in total assets, with the banking sector's total assets reaching 379.4 trillion yuan, a year-on-year increase of 10.0%, and insurance companies' total assets at 27.1 trillion yuan, up 9.1% from the beginning of the year [1] - The banking sector has strengthened financial services, with loans to small and micro enterprises reaching 59.7 trillion yuan, and inclusive loans for small micro enterprises under 10 million yuan totaling 23.6 trillion yuan, reflecting a year-on-year growth rate of 23.6% [1] - In 2022, the insurance sector reported original premium income of 4.7 trillion yuan, a year-on-year increase of 4.6%, while claims and benefits paid out were 1.5 trillion yuan, a decrease of 0.8% [1] Group 2 - The overall asset quality of commercial bank credit remains stable, with profits continuing to grow and risk compensation capabilities being sufficient. The capital adequacy ratio for commercial banks was 15.17%, an increase of 0.08 percentage points from the previous quarter [2] - The liquidity levels of commercial banks are robust, with a liquidity coverage ratio of 147.41%, up 4.73 percentage points from the previous quarter, and a loan-to-deposit ratio of 78.76%, an increase of 0.11 percentage points [2] - The core tier one capital adequacy ratio stood at 10.74%, reflecting a 0.10 percentage point increase from the previous quarter, indicating a solid capital position for the banking sector [2]

Group 1 - The meeting between Daxing District and CITIC Bank Beijing Branch focused on deepening multi-field cooperation to showcase China's modernization [1][2] - Daxing District is implementing the spirit of the 20th National Congress and aims to accelerate the construction of "Six Daxing" [2] - CITIC Bank Beijing Branch has been a key player in providing comprehensive financial services and has maintained a leading position among regional joint-stock banks since its establishment in 1994 [1][3] Group 2 - Daxing District expressed gratitude for CITIC Bank's support in its development and highlighted its geographical advantages and industrial characteristics [2] - CITIC Bank aims to enhance financial innovation and provide a comprehensive suite of services, including international finance, to support Daxing's high-quality development [3] - The collaboration will leverage CITIC Group's resources to attract quality enterprises to invest in Daxing District [2][3]