新京报讯（记者陈琳）2月26日，市场监管总局春节后首场食品安全专题新闻发布会，解读最新出台的 两部规章。新规如何加强消费者权益保护？市场监管总局法规司副司长王丹在回答新京报记者提问时表 示，两部规章从信息公示、安全保障到投诉处置，为消费者织起一张全链条权益保护网，目标就是让消 费者"明白消费、放心消费、舒心消费"。 为了确保消费者"诉求有人听、问题有人管"，《网络食品销售经营者落实食品安全主体责任监督管理规 定》要求平台提供者在入网食品销售者主页面或者其销售食品主页面显著位置设置投诉举报链接，方便 消费者投诉举报食品安全问题；平台提供者接到投诉举报的，应当及时处理。同时，要求入网食品销售 企业将网络食品消费投诉处置情况列入《食品安全风险管控清单》进行重点管控。 此外，为强化食品安全社会共治，考虑到外卖配送员直接接触商户，能够直观了解商户的食品卫生状 况，《网络餐饮服务经营者落实食品安全主体责任监督管理规定》倡导外卖配送人员参与社会监督，发 现入网餐饮服务提供者存在食品安全违法行为的，及时向平台提供者反映，并向市场监管部门举报。这 一"吹哨人"制度的引入，意味着消费者身边多了无数双"移动的眼睛"。 无论线下还是 ...

Group 1 - The core idea of the articles highlights the role of delivery riders in ensuring food safety during the Spring Festival in Urumqi, Xinjiang, where they are actively involved in monitoring food safety as part of a community initiative [1][2] - The Urumqi Market Supervision Administration has integrated delivery riders into the food safety governance framework, recognizing their potential to provide valuable feedback and insights on food safety issues [2] - The initiative includes the use of food safety seals by merchants, which serves as a protective measure for consumers, enhancing their confidence in food safety during the busy holiday season [1] Group 2 - The local Party branch for delivery riders aims to support and advocate for the rights and welfare of these workers, ensuring they are informed about policies and can voice their concerns [3] - Delivery riders are seen as vital contributors to urban life, not only delivering food but also participating in community governance and enhancing public safety and well-being [2][3] - The initiative emphasizes the importance of collaboration between delivery riders and regulatory authorities to maintain food safety standards and ensure consumer trust [2]

（来源：工人日报） 后厨与厕所相连、调料堆放在卫生间门口、操作人员未穿工作服上岗……近日，河南郑州外卖骑手小李 通过实名举报，协助市场监管部门依法查处了两家隐藏在大学城周边院落内的"幽灵外卖"作坊。 这起案例的快速处置，正是河南探索食品安全社会共治模式的生动缩影，连日来受到了广泛好评。如 今，穿梭在城市街头巷尾的外卖骑手们，正依托"郑骑先锋随手拍"等数字化平台，从单纯的"送餐员"变 身食品安全防线上的"流动哨兵"。 50元奖励激活监督热情 "每天取餐要跑几十家店，哪家卫生不达标、操作不规范，我们一眼就能看穿。"从事外卖配送8年的骑 手王雷彬手持手机，向记者展示"郑骑先锋随手拍"的操作流程：拍摄后厨卫生状况、证照公示情况等照 片，填写门店名称、精准定位后一键提交，整个过程不超过3分钟。 一个月前，郑州市市场监管局联合外卖配送行业党委，正式上线"郑骑先锋"云课堂平台，将线上教育培 训与监督举报功能深度融合。骑手在配送途中发现后厨脏乱、违规操作、预制料包冒充"大厨现炒"等食 品安全隐患，可随时通过平台"随手拍"模块举报，线索经执法人员核实无误后，举报人可获得50元奖 励。 这一机制迅速激发了骑手们的监督热情。"以前 ...

（来源：中国消费者报） ■陈琼英 本报记者 张文章 2025年以来，一场以服务前移、精准赋能为核心的监管模式变革在福建省厦门市湖里区悄然推进。湖里 区市场监管局创新推出"上门颁证+精准指导"服务机制，将政务服务送至企业门口，实现从被动审批向 主动服务、从单点监管向全链赋能的深刻转变，为食品企业高质量发展注入新动能。 定制化指导破解管理难题 有一家食品连锁企业在全国拥有超过2800家门店、经营2300余种商品，其总部设在厦门市湖里区，但仓 储中心位于厦门市海沧区。按照传统流程，该企业需要分别向两个区的监管部门提交申请，接受多次现 场核查。对此，湖里区市场监管局主动打破区域壁垒，启动跨区协同核查机制，通过内部数据共享、联 合现场勘查，实现了"一次申请、同步核查、统一发证"。 "如果每家单体门店都单独跑手续，需要准备营业执照、法定代表人身份证明、经营场所证明、公司章 程、品牌授权等材料，即使流程已优化，整个办证周期仍需一定时间。"该企业厦门区域经理坦言。 湖里区市场监管局江头市场监管所副所长杨芳丽介绍说："该企业不仅是传统食品经营者，更具备连锁 总部管理属性。2024年新版《食品经营许可审查通则》新增了'食品销售连 ...

Core Viewpoint - The article highlights the growing role of community members as food safety supervisors in Huzhou, enhancing public trust in food safety through grassroots initiatives and collaborative supervision efforts [1][2]. Group 1: Community Involvement - The number of food safety social supervisors in Huzhou has expanded to nearly 500, including community residents, delivery riders, and enthusiastic merchants [1]. - The initiative promotes the concept of "supervision by the people for the people," transforming food safety governance into a community-driven action [1]. Group 2: Innovative Supervision Mechanisms - Huzhou has developed a multi-faceted supervision model, including the establishment of a "Food Safety Co-Governance Alliance" and a collaborative mechanism involving "Social Supervision Teams," "Food Safety Observation Teams," and "Risk Monitoring Sentinels" [2]. - The "Lai Sai Xiao Ge" food safety observation team, primarily composed of delivery riders, has effectively implemented an immediate reporting mechanism, achieving a closed loop for 115 risk information reports since last year [2]. Group 3: Community Engagement and Training - The "Food Xiao Er" grid team has successfully connected professional regulation with community networks, collecting and addressing over 2,800 clues last year, thus becoming a vital supplement to grassroots food safety supervision [2]. - A supportive mechanism has been established to encourage participation, including training to enhance supervisory skills and a points exchange system to motivate ongoing involvement [2]. Group 4: Online Supervision Initiatives - Huzhou has launched online activities such as "Check Restaurants Together" and "Public Inspection," which showcase kitchen operations and enforcement processes in real-time [2]. - Last year, eight live broadcasts attracted over one million viewers, effectively increasing public awareness of food safety and transforming citizens from passive observers to active participants [2].

Core Viewpoint - The event aims to enhance food safety supervision in schools by mobilizing community participation and creating a collaborative atmosphere for safeguarding food safety in educational institutions [1][2]. Group 1: Event Overview - The Guangdong Zhanjiang Market Supervision Administration and the Zhanjiang Education Bureau jointly organized the 2025 Food Safety Management Personnel Skills Competition, featuring 11 teams from various counties competing [1]. - The competition included theoretical exams and on-site defense, focusing on food safety laws, cafeteria management, and nutritional knowledge [1]. Group 2: Competition Details - The theoretical exam tested participants on food safety regulations and management practices, while video analysis assessed their ability to identify risks and propose corrective measures [1]. - Judges from the market supervision administration ensured a fair and transparent evaluation process during the on-site defense [1]. Group 3: Community Engagement - The competition was live-streamed and included interactive online channels for public feedback on school food safety, enhancing community involvement [2]. - The event fostered a competitive atmosphere, encouraging food safety management personnel to improve their skills and knowledge [2]. Group 4: Future Initiatives - The market supervision and education departments plan to utilize feedback from the competition to enhance management practices and establish a long-term mechanism for community supervision [2]. - The goal is to continuously improve food safety governance in schools, ensuring the safety of students' meals [2].

Core Viewpoint - The launch of the Food Industry Consumption Safety Special Action at the 2025 China Food and Drug Quality Safety Conference in Wuhan signifies the establishment of a new collaborative governance model for food safety, integrating legal thinking, media supervision, industry self-discipline, and social participation [1][3]. Group 1: Event Overview - The special action was officially initiated during the 2025 China Food and Drug Quality Safety Conference held in Wuhan, with key figures from the China Food and Drug Safety Promotion Association and media representatives participating in the launch ceremony [3]. - The conference also introduced the "China-ASEAN Halal Industry Chain Going Global Platform" and initiated the "Little Bowl Public Welfare Program," highlighting the industry's progress in quality safety and international cooperation [3]. Group 2: Core Measures of the Special Action - The action will focus on five core initiatives: 1. Conducting public awareness campaigns through media platforms like China Quality News and Legal Network, utilizing short videos, expert live streams, and community activities to disseminate food safety laws and regulations [5]. 2. Forming and enhancing a team of food safety social supervisors, including representatives from the National People's Congress, experts, and consumer representatives for oversight and information feedback [5]. 3. Establishing a rapid clue verification and transfer mechanism to effectively link administrative regulation with social supervision [5]. 4. Strengthening the exposure of typical cases, legally disclosing infringement behaviors, and providing compliance guidance and public welfare support to enterprises [5]. 5. Exploring the establishment of a long-term mechanism for information sharing and collaborative governance among media, associations, enterprises, regulators, and the public to promote the normalization and institutionalization of food safety governance [5]. Group 3: Future Outlook - The Legal Network aims to leverage this special action as an opportunity to continuously promote governance through law and collaboration, actively engaging various parties to create a transparent, trustworthy, and safe food consumption environment for consumers [5].

Core Viewpoint - The new regulation on food safety responsibility in chain restaurants aims to address industry issues such as negligence in management and accountability, promoting a shift from scale-oriented growth to a balanced focus on safety and development [1][2]. Group 1: Industry Challenges - Recent issues in the chain restaurant sector include unsanitary kitchen conditions, the use of expired ingredients, and unlicensed staff, leading to a "scale versus safety" imbalance [1]. - The new regulation targets these pain points, aligning with the trend of increasing chain restaurant development [1]. Group 2: Responsibilities of Chain Brands - Chain brands are required to take full responsibility for management, ensuring that accountability is not vague [1]. - Companies must establish a comprehensive responsibility loop covering all processes, clarify legal responsibilities with franchisees regarding food safety, and implement strict entry and exit mechanisms [1]. - Standard execution across all locations is essential, achieved through centralized procurement of key ingredients, certification of critical positions, and regular safety training [1]. Group 3: Regulatory Approach - Regulatory bodies are tasked with precise oversight, categorizing responsibilities based on the scale of chain restaurants, with larger brands managed at the provincial level and smaller ones at the municipal level [2]. - To prevent regulatory disconnection, it is crucial to establish cross-regional information sharing and collaboration [2]. - Enforcement should balance guidance for first-time minor violations with strict penalties for repeat offenders [2]. Group 4: Consumer Engagement - The effectiveness of the new regulation will be measured by consumer satisfaction, necessitating the establishment of a food safety complaint handling mechanism by company headquarters [2]. - Companies should streamline the complaint process, clarify feedback timelines, and explore small rewards to encourage public oversight [2]. - The integration of "Internet + transparent kitchens" with public participation is encouraged to transform social oversight into an effective regulatory extension, fostering a collaborative environment for food safety [2].

Core Viewpoint - The initiative launched in Zhenjiang aims to enhance consumer protection and create a trustworthy market environment for health food products through the implementation of a "seven-day no-reason return" policy [1][3]. Group 1: Policy Implementation - The "seven-day no-reason return" mechanism is designed to provide consumers with a "cooling-off period," thereby increasing shopping confidence and promoting rational consumption [3]. - The initiative is part of a broader three-year action plan to optimize the consumer environment, as outlined by multiple government departments in Jiangsu Province [1][3]. Group 2: Industry Participation - Over 50 representatives from health food manufacturers, large supermarkets, chain pharmacies, and community stores participated in the event, signing commitment letters to implement the "seven-day no-reason return" policy across various sales channels [5]. - A representative from a chain pharmacy emphasized the importance of public commitment to no-reason returns as a means of accountability and service improvement [8]. Group 3: Regulatory Framework - The Jiangsu Provincial Market Supervision Administration is working to establish a new governance model for food safety that includes government guidance, association advocacy, corporate commitments, and industry self-discipline [10]. - This initiative aims to regulate the health food market, enhance consumer confidence, and create new growth opportunities for the local economy [10].

Core Insights - The 12th National Food Safety Supervision Information Exchange Conference and the National Food Industry High-Quality Development (Xinjiang) Conference were recently held in Urumqi, Xinjiang, focusing on enhancing food safety regulation and promoting high-quality food industry development [1][2] Group 1: Food Safety Monitoring - The national agricultural product routine monitoring pass rate has remained stable at over 97% for the past 10 years, with a target to reach 98% in 2024 [2] - A comprehensive digital map covering 73,000 production bases has been established using big data technology, focusing on "three products and one standard" [1][2] Group 2: Regulatory Framework and Recommendations - The conference emphasized three key areas: implementing dual responsibilities for food safety, strengthening regulatory measures, and optimizing the business environment [1] - Recommendations included recognizing the significance of food safety, improving the business environment for high-quality industry development, and enhancing media's role in food safety governance [1][2] Group 3: Health and Nutrition Focus - The National Health Commission is committed to implementing stringent food safety standards and promoting public health through a comprehensive risk monitoring system [3] - Emphasis on innovation and reform in the food industry is crucial for high-quality development, alongside initiatives to enhance national nutrition and dietary actions [3] Group 4: Information Sharing and Technology - Information sharing is identified as a core element for improving food safety governance and driving industry transformation [3] - The establishment of a multi-level regulatory information network is essential for achieving precise and intelligent regulation, enhancing risk warning, and rapid response capabilities [3]