外卖配送

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全国首份网约配送算法和劳动规则协议在上海诞生 饿了么逐步取消外卖“超时扣罚”
Jie Fang Ri Bao· 2025-04-27 01:30
Core Viewpoint - The signing of the "2025 Annual Ele.me (Shanghai) Delivery Algorithm and Labor Rules Agreement" marks a significant step towards improving the working conditions and compensation for delivery riders, addressing their concerns about pay, working hours, and algorithm transparency [1][2][4]. Group 1: Agreement Highlights - The agreement ensures that the comprehensive hourly wage for delivery riders will not be less than 25 yuan under normal working conditions [2][4]. - It aims to gradually eliminate penalties for exceeding delivery time, thereby reducing the anxiety of delivery riders regarding time constraints [1][2]. - New features will be introduced, such as a "self-selected rest reminder" function, allowing riders to choose their preferred rest periods [1]. Group 2: Algorithm Transparency and Optimization - The agreement emphasizes the need for transparency in the calculation of delivery fees, with plans to establish a public section on the platform to explain the algorithm's principles and optimization processes [3]. - The platform will optimize the pricing algorithm to increase the weight of challenging deliveries, such as those involving heavy or oversized items, and improve the automatic subsidy feature for adverse weather conditions [2][4]. Group 3: Safety and Labor Protection - The agreement includes provisions to enhance safety by increasing the importance of dynamic factors like traffic control and weather warnings in the dispatch algorithm [4]. - It sets limits on working hours, ensuring that delivery riders do not work more than 11 hours a day and mandating breaks after four consecutive hours of work [4]. Group 4: Community Engagement and Support - The conference involved various stakeholders, including merchants, consumers, and community representatives, to discuss issues related to delivery time estimation and path management [6]. - A new service called "Tap to Open" has been introduced, allowing riders to quickly gain access to buildings, addressing the common issue of delivery access [6]. Group 5: Government and Platform Collaboration - The Shanghai government is actively promoting the protection of new employment forms, encouraging collaboration among government, platforms, and labor unions to enhance algorithm governance and worker rights [7].
深度|当AI学会跳过中间商,OpenAI对DoorDash的广告帝国产生威胁
Z Potentials· 2025-03-23 05:10
Core Viewpoint - The rise of AI agents, such as OpenAI's Operator, poses potential risks to consumer-facing applications like DoorDash, as these agents could automate tasks traditionally performed by users, potentially bypassing the platforms altogether [3][4][10]. Group 1: Impact on Consumer Applications - OpenAI's Operator, in collaboration with DoorDash, aims to automate consumer tasks, which could lead to a decline in direct user engagement with DoorDash's website [1][3]. - If AI agents become proficient, they may act as intermediaries, reducing the value of advertising on platforms like DoorDash, which relies on restaurant ads as a growing revenue source [3][4]. - Concerns have been raised by DoorDash executives about the potential negative impact of AI agents on their business model, particularly regarding advertising revenue [2][5]. Group 2: Retailers' Response Strategies - Retailers, including Walmart, are considering building their own agents to interact with consumers, thereby maintaining control over product recommendations and information [7][12]. - The potential for AI agents to disrupt traditional advertising strategies has led to discussions among retailers about adapting their approaches to consumer engagement [12][10]. - OpenAI has indicated that AI agents could serve as valuable traffic sources for retailers, suggesting a collaborative rather than purely competitive relationship [5][6]. Group 3: Current Trends and Data - A recent Adobe report highlighted that 39% of surveyed consumers have utilized generative AI for online shopping tasks, indicating a growing trend in AI-assisted consumer behavior [9]. - Despite the rapid growth of AI applications, the current traffic generated by these tools to retail websites remains moderate compared to traditional methods [9]. - OpenAI's ChatGPT is becoming an increasingly important source of referral traffic for retailers, complicating their relationship with AI technologies [10][8].