（来源：财闻） 北京市消费者协会对汉庭星空（上海）酒店管理有限公司进行约谈，要求其进行全面自查和限期整改。 据央视新闻，2月11日，针对华住会会员服务协议中涉嫌存在不公平格式条款的问题，依据相关规定， 北京市消费者协会对其运营方——汉庭星空（上海）酒店管理有限公司进行约谈，明确指出该公司相关 条款中涉嫌存在排除、限制消费者主要权利的情况，损害消费者的合法权益，并要求其进行全面自查和 限期整改。 此类条款不仅限制消费者依法维权的途径，而且破坏了公平的市场交易环境，基于上述情形，北京市消 协要求华住会高度重视消费者权益保护工作，明确提出三项具体整改要求。 ■ 立即整改格式条款 自约谈后10个工作日内，删除或修改协议中强制仲裁的相关内容，不得利用格式条款限制消费者依法选 择诉讼或仲裁解决消费争议的权利。 ■ 全面审查现有协议 "强制仲裁"被指限制消费者权利 据北京市消协调查发现，华住会2025年7月18日正式生效的《华住会个人会员计划与服务条款》第十一 条第（二）项内容"若协商不成的，您同意将争议提交至上海仲裁委员会按照该会仲裁规则进行仲裁"， 存在利用格式条款不合理限制消费者主要权利的问题，涉嫌侵害消费者合法权益 ...

Core Viewpoint - The Beijing Consumers Association has conducted a meeting with Huazhu Club regarding unfair terms in its membership service agreement, highlighting potential violations of consumer rights and demanding a comprehensive self-examination and rectification within a specified timeframe [1][2]. Group 1: Unfair Terms and Consumer Rights - The investigation by the Beijing Consumers Association revealed that the service terms effective from July 18, 2025, contain a clause that limits consumers' rights by mandating arbitration through the Shanghai Arbitration Commission, thus infringing on their right to file lawsuits in court [2][12][13]. - The specific clause in question states that if negotiations fail, disputes must be submitted to the Shanghai Arbitration Commission, which is seen as an unreasonable restriction on consumer rights [12][13]. Group 2: Rectification and Oversight - The Beijing Consumers Association has outlined three rectification requirements for Huazhu Club and emphasized the need for enhanced supervision measures to ensure compliance [5][15]. - The association has called for Huazhu Club to recognize the issues at hand and to integrate respect for consumer rights into its business practices, aiming to foster a healthy and orderly development of the accommodation service industry [9][19]. Group 3: Company Overview - As of September 30, 2025, Huazhu Group operates over 30 brands and more than 12,000 hotels across more than 1,500 cities, including brands such as All Seasons, Hanting, Orange, Haiyou, and Manxin [9][19].

Group 1 - The core issue highlighted is the unfair terms in the membership service agreement of Huazhu, which allegedly restrict consumer rights, prompting an investigation by the Beijing Consumer Association [1] - As of September 30, 2025, Huazhu operates over 30 brands and more than 12,000 hotels across over 1,500 cities, including brands like Hanting and Ji Hotel [2] - On February 11, Huazhu's stock price closed down nearly 1.5% at HKD 40.88, with a total market capitalization of HKD 126.9 billion [2]

Group 1 - The article discusses the investigation by the Beijing Consumer Association regarding unfair terms in the Huazhu Club membership service agreement [1] - The investigation is based on Article 40 of the Implementation Regulations of the Consumer Rights Protection Law of the People's Republic of China, which allows consumer associations to investigate complaints that harm consumer rights [1] - The Beijing Consumer Association has requested the operator, Hanting Xingkong (Shanghai) Hotel Management Co., Ltd., to conduct a comprehensive self-examination and rectify the identified issues within a specified timeframe [1]

Core Viewpoint - The Beijing Consumer Association has raised concerns regarding unfair terms in the Huazhu Club membership service agreement, particularly focusing on the mandatory arbitration clause that limits consumer rights [1][2]. Group 1: Investigation and Findings - The Beijing Consumer Association conducted an investigation and found that the arbitration clause in the Huazhu Club's service terms restricts consumers' rights to pursue legal action in court, violating the Consumer Rights Protection Law [2]. - The specific clause mandates that disputes must be submitted to the Shanghai Arbitration Commission, effectively removing the option for consumers to file lawsuits in court [2]. Group 2: Rectification Requirements - The Beijing Consumer Association has outlined three specific rectification requirements for Huazhu Club to address the identified issues [3]. - The first requirement is to delete or modify the arbitration-related content in the agreement within 10 working days, ensuring that consumers retain the right to choose between litigation and arbitration [4]. - The second requirement involves a comprehensive review of all consumer-facing contracts and agreements to eliminate any unreasonable terms that restrict consumer rights [5]. - The third requirement is to establish a communication mechanism with consumers to regularly gather feedback and involve them in the formulation or modification of rules affecting their rights [6]. Group 3: Industry Implications - The rectification actions are expected to set a precedent for industry practices, promoting a fair market environment and enhancing consumer rights protection [6]. - The Beijing Consumer Association will continue to monitor Huazhu Club's compliance with these requirements and may take further actions if the company fails to meet the deadlines, including public criticism and potential legal actions [6].

Core Viewpoint - The Beijing Consumer Association has raised concerns regarding unfair terms in the membership service agreement of Huazhu Club, specifically pointing out clauses that limit consumer rights and require arbitration through a specific institution, which may infringe upon consumer rights [1][2] Group 1: Investigation and Findings - The Beijing Market Supervision Administration conducted an investigation into Huazhu Club's membership service agreement, identifying unfair format clauses that restrict consumer rights [1] - The specific clause in question mandates that disputes be submitted to the Shanghai Arbitration Commission, thereby limiting consumers' rights to pursue legal action in court [1] Group 2: Regulatory Actions and Requirements - The Beijing Consumer Association has issued three specific rectification requirements to Huazhu Club, including the immediate removal or modification of the arbitration clause within 10 working days [2] - A comprehensive review of all consumer-facing agreements and contracts is required to ensure compliance with legal standards and eliminate unreasonable restrictions on consumer rights [2] - The establishment of a consumer rights communication mechanism is recommended, including regular feedback collection from consumers and consultation prior to changes in consumer-related rules [2]

Core Viewpoint - The hotel prices in Shantou have surged significantly ahead of the Spring Festival, with some hotels charging rates higher than those in Shanghai's Bund, indicating a strong demand-supply imbalance in the hospitality market [1][7]. Price Surge Details - Certain hotel prices in Shantou have reached as high as 4221 yuan per night during the Spring Festival, nearly five times the regular price, while some scenic area hotels have exceeded 6000 yuan [1][7]. - The increase in hotel prices is attributed to higher operational costs during the holiday season, including tripled wages for staff, increased laundry costs, and the need for additional personnel [3][9]. Consumer Perspectives - Public opinion is divided on the price hikes, with some consumers expressing outrage and labeling it as price gouging, while others understand it as a normal market response to increased demand during the holiday season [3][9]. - A common misconception among consumers is equating price with quality, particularly questioning why a mid-range brand like Atour can charge luxury prices [3][9]. Market Dynamics - The supply-demand dynamics in Shantou show a significant gap, with approximately 25,000 hotel rooms available and potential daily tourist numbers exceeding 100,000 during the Spring Festival, leading to a "one room hard to find" situation in prime areas [3][9]. - The high prices are expected to stimulate more investment in the hotel industry in Shantou, potentially leading to more options and lower prices in the future [10]. Economic Principles - The article emphasizes that as long as hotels transparently price their services without engaging in illegal practices, their pricing freedom should be respected [12]. - It argues that a healthy market economy requires both the prevention of market failures and the avoidance of emotional interventions that distort price signals [12].

Core Viewpoint - The Zhuhai government is focusing on the development goals for the "15th Five-Year Plan" period, building on the achievements of the "14th Five-Year Plan" and emphasizing ten key areas for economic and social development, including the construction of the Guangdong-Hong Kong-Macao Greater Bay Area and the integration of education, technology, and talent development [1]. Group 1: Tourism Development - In 2025, Zhuhai aims to enhance its status as a "coastal international leisure tourism destination" by focusing on four key areas: developing unique projects, hosting brand activities, promoting Hong Kong-Macao collaboration, and improving service quality [2][3][4]. - The city expects to receive 59.1 million tourists in 2025, a year-on-year increase of 16.3%, generating a total tourism revenue of 73.375 billion yuan, up 14.2% from the previous year [1]. Group 2: Unique Projects - Zhuhai is working to establish its cultural tourism brand by promoting national 4A scenic spots such as Dong'ao Island and developing high-end hotels, which will enhance the city's tourism appeal [2]. - The city has formed three clusters of unique cultural tourism projects: coastal resort projects, cultural experience projects, and emerging cultural tourism projects [2]. Group 3: Brand Activities - Zhuhai is hosting various events to stimulate urban vitality, including marathons and music festivals, to create a vibrant city atmosphere and boost cultural tourism consumption [3]. - The city has successfully held cross-border sports events, such as the cycling competition at the National Games, marking a significant milestone in regional collaboration [3]. Group 4: Hong Kong-Macao Collaboration - Zhuhai is leveraging policies to enhance collaboration with Hong Kong and Macao, creating a series of cultural and sports events to strengthen regional integration [3]. - The city is promoting a "one trip, multiple stops" tourism model to highlight the unique features of the Greater Bay Area [3]. Group 5: Service Improvement - Zhuhai is enhancing its market environment by improving cross-border payment systems and multilingual services, aiming to set a benchmark for tourism services in the Greater Bay Area [4]. Group 6: Future Plans for 2026 - The city plans to revitalize its cultural tourism resources and enhance its position as a high-quality tourism destination by focusing on policy and project combinations, including the upgrade of key tourist areas [5]. - Zhuhai aims to create a world-class tourism destination through collaboration with Bay Area cities and by enhancing the tourism experience at the Hong Kong-Zhuhai-Macao Bridge [6]. - The city will continue to promote various cultural and sports events to stimulate tourism consumption and develop new immersive experiences [6].

Group 1 - Hotel prices in Shantou have surged significantly, with some hotels charging over 6000 yuan per night during the Spring Festival, indicating a price increase of nearly five times compared to regular rates [2] - The demand for accommodation has skyrocketed, with a reported 186% year-on-year increase in tourism orders for the Spring Festival in 2026, surpassing traditional hotspots like Sanya [2] - Local regulatory authorities have issued price reminder notices urging hotel operators to set reasonable prices, but the effectiveness of these measures appears limited in the face of high demand [2] Group 2 - The key issue behind the soaring hotel prices is insufficient supply; expanding accommodation options could alleviate the problem more effectively than merely regulating prices [2] - Alternative lodging options such as guesthouses and homestays could help meet the accommodation needs of visitors, emphasizing the importance of sufficient market supply [2] - City managers are encouraged to coordinate more eligible homestays and consider opening idle government guesthouses during the holiday period to better accommodate tourists [2]

Core Viewpoint - The hotel prices in Shantou have surged significantly during the Spring Festival, with some prices increasing four to six times compared to regular rates, leading to public outcry and discussions about market regulation [1][4][5]. Price Surge Details - The price of a "Deep Sleep Deluxe King Room" at the Atour Hotel reached 4200 yuan for one night during the Spring Festival, up from a regular price of over 900 yuan, marking a fourfold increase [1]. - Other budget hotel chains like Hanting, 7 Days, Jinjiang Inn, and Home Inn also saw their prices exceed 1000 yuan, with some prices increasing to 3-6 times their usual rates [1][4]. - For instance, Hanting's basic room price rose from 264 yuan to 1384 yuan, a fivefold increase, while Jinjiang Inn's price jumped from under 200 yuan to 1044 yuan [1]. Market Dynamics - The surge in hotel prices is attributed to a significant increase in demand due to returning travelers and limited accommodation capacity, with Shantou's hotel room supply around 25,000 and potential daily visitors exceeding 100,000 during the holiday [4][5]. - The local government has indicated that hotel pricing is subject to market regulation, but excessive price increases can be reported by consumers [1][5]. Regulatory Response - Local authorities have issued reminders to hotel operators to adhere to fair pricing practices and avoid price gouging, with specific guidelines against misleading discounts and arbitrary price increases [6][7]. - A meeting was held by the Shantou Cultural, Radio, Television, Tourism, and Sports Bureau to promote price stability and service quality among hotels and accommodations [7].