住宿业
Search documents
中消协:“十一”假期收集消费维权相关信息超2000万条
Zhong Guo Xin Wen Wang· 2025-10-17 02:41
Core Viewpoint - The China Consumers Association reported a significant increase in consumer rights protection complaints during the "National Day" holiday, highlighting issues in accommodation, safety management, and scenic area services [1][6][10]. Group 1: Consumer Rights Complaints Overview - During the monitoring period from October 1 to October 8, a total of 21,923,881 consumer rights-related messages were collected, averaging approximately 2.74 million messages per day. The peak was on October 3, with 4,060,819 messages [1]. - Complaints specifically categorized as "consumer rights grievances" amounted to 1,692,211 messages, representing 7.72% of the total consumer rights information [3]. Group 2: Channels of Information Dissemination - The primary channels for disseminating "consumer rights" information included Weibo (30.54%), websites (29.78%), and videos (21.93%) [2]. Group 3: Specific Areas of Complaints - Accommodation-related complaints totaled 558,188 messages, accounting for 32.99% of the grievance messages, with a peak of approximately 92,000 messages on October 4. Issues included malicious breaches of contract and conflicts with tourists [6]. - Safety management complaints reached 230,692 messages, making up 13.69% of the grievances, with a peak of 64,000 messages on October 2, attributed to safety incidents in certain areas [8]. - Scenic area service complaints totaled 221,115 messages, representing 13.07% of the grievances, with a peak of 66,000 messages on October 2, indicating organizational capacity issues in handling large crowds [11]. Group 4: Recommendations from the China Consumers Association - The association suggested three key recommendations: 1. Strengthening rights protection services and fostering a trustworthy business environment 2. Enhancing safety supervision and improving emergency response mechanisms 3. Leveraging technology to enhance management capabilities [10].
从电力数据看国庆中秋双节期间山西文旅消费热潮
Zhong Guo Neng Yuan Wang· 2025-10-16 06:41
晋商文化主题线路表现尤为突出。以携程发布的"晋商黄金走廊"(晋中-临汾-运城)为 例,该区域旅游业用电量达97.2万千瓦时,占全省旅游业用电量的18%。其中,乔家大院、 常家庄园、王家大院等晋商文化标志性景区用电量分别增长48.3%、27.97%和19.91%,显示 出晋商文化强大的旅游吸引力。 2025年国庆中秋双节期间,山西省文旅市场表现亮眼,旅游业用电量达545.74万千瓦 时,同比增长2.21%。晋商文化、民俗体验与古建筑游览成为三大热门主题,不仅带动景区 客流量显著攀升,也有效拉动了住宿、餐饮、零售等相关行业消费,展现出文旅融合推动经 济发展的新趋势。 文旅市场的繁荣进一步带动相关行业消费能级提升。住宿与餐饮业用电量达4929.64万 千瓦时,同比增长11.03%。大同云冈大酒店、金地豪生大酒店及朔州怀仁国仁御华商务酒 店用电量增速分别达42.22%、35.23%和19.24%。批发和零售业用电量达2.35亿千瓦时,同比 增长38.93%,其中充换电服务用电量达1.22亿千瓦时,同比激增91.66%,绿色出行方式快速 普及。主要商圈消费活跃,长治万达、晋中万达、太原万象城、食品街及天美新天地用电量 ...
青旅推4元特价房,禁止40岁以上男性、30岁以上女性预定!门店回应:有权不接待特定群体,律师:涉嫌侵害消费者权益
新浪财经· 2025-10-15 09:12
Core Viewpoint - The recent practice of youth hostels in Chengdu offering special price rooms with age restrictions has sparked significant attention and concern regarding potential discrimination against consumers based on age and gender [2][9]. Summary by Sections Special Price Rooms and Age Restrictions - Some youth hostels are offering special price rooms as low as 4 yuan, but with age restrictions: men over 40 and women over 30 or 35 are prohibited from booking these rooms [2][7][8]. Justification for Age Restrictions - Staff members indicated that the age restrictions were implemented to reduce conflicts with customers who previously misunderstood the booking rules, leading to disputes and even police involvement [7]. Legal Implications and Consumer Rights - Legal expert Tan Mintao stated that the age restrictions constitute dual discrimination based on age and gender, violating consumer rights. The justification of "reducing trouble" is deemed subjective and insufficient for imposing such broad restrictions [9][10]. - The practice violates Article 16 of the Consumer Rights Protection Law, which mandates fair and reasonable trading conditions and prohibits forced transactions [10]. - Market regulatory authorities can impose penalties on businesses that set unfair trading conditions, including warnings, confiscation of illegal gains, and fines [10]. Consumers who face age-based denial of service are encouraged to retain evidence and report the issue to regulatory bodies [10].
马化腾亲自下场!巨头携“标准”杀入,住宿业“大洗牌”开始,我
Sou Hu Cai Jing· 2025-10-14 09:08
Core Viewpoint - The entry of Tencent's founder, Ma Huateng, into the hotel management industry signals the beginning of a "giant era" in the accommodation sector, introducing a set of standards that will reshape the industry [1][3]. Group 1: Standards Introduced by Giants - The "standards" brought by giants are not merely upgrades to hotel SOPs but a comprehensive operating system derived from internet logic, encompassing three main aspects: technology, traffic, and management [3][4]. Technology Standards - The shift from intuition-based decision-making to algorithm-driven processes will revolutionize operations, utilizing SaaS systems and data platforms for decision support in site selection, pricing, and marketing [4]. - AI-generated marketing content and smart services will permeate every service aspect, aiming to provide standardized services at minimal marginal costs [4]. Traffic Standards - Giants like Tencent create a "traffic black hole," where the entire consumer journey is contained within their ecosystem, making it difficult for traditional OTAs to compete [7]. - The use of social media for viral marketing through social connections allows for nearly zero-cost customer acquisition [7]. Management Standards - The giants view accommodation as a "product" that needs to be standardized and replicable, focusing on opening numerous locations with consistent quality and controllable experiences [10]. - Professional managers will replace individual hosts, prioritizing efficiency and financial metrics over unique hospitality experiences [11]. Group 2: Identity Crisis in the Industry - The accommodation industry faces a profound identity crisis, torn between the artisanal spirit of individual hosts and the efficiency-driven approach of giants [15][16]. - The unique charm of artisanal accommodations lies in their personal touch and storytelling, but this uniqueness also limits scalability and consistency in quality [15]. Group 3: Finding a Path Forward - Opportunities exist in niche markets that giants overlook, focusing on hyper-segmented customer bases that require personalized experiences [20][23]. Niche Market Strategies - Catering to "hardcore" digital nomads who prioritize stability and community over trendy amenities presents a viable path [25]. - Providing specialized services for high-level outdoor enthusiasts and unique local healing experiences can differentiate offerings from standardized services [29][31]. Relationship Building - The personal brand of hosts and the emotional connections formed with guests are irreplaceable assets that can create loyal customer bases [33]. - Establishing community-focused spaces for like-minded individuals can enhance customer loyalty and engagement [33]. Conclusion - The entry of giants into the accommodation sector is not necessarily detrimental; it can help filter out low-quality offerings and highlight those with genuine value [38][39]. - The path forward lies in embracing the unique, intangible aspects of hospitality that giants cannot replicate, allowing smaller players to thrive in their niches [38][39].
堵住网约房监管漏洞
Ren Min Wang· 2025-10-13 00:54
"部分网约房或不符合网约房安全条件,或未获得'苏安码'电子标识,或未在互联网平台房源网页 显著位置作出标注,或以旅馆业名称招揽业务。而且,未通过网络即时向公安机关传输人员入住信息, 导致公安机关监管滞后,严重损害未成年人群体的公共利益。"赣榆区检察院未成年人检察部主任吴萍 介绍。 6月23日,赣榆区检察院向公安机关制发检察建议,建议依法对辖区内网约房进行摸排并开展专项 整治,全面整治不实名实数登记、不实时上传数据信息、不履行报告义务等问题;加大对旅馆业经营主 体及从业人员的宣传教育力度,推动经营者在接待入住、身份查验、信息备案、安全巡查、访客管理等 关键环节强化安全措施;建立网约房违规接待未成年人入住线索举报核查机制,保障"四实""五必须"登 记制度以及强制报告制度落实到位,将未成年人保护关卡前置,维护未成年人合法权益。 赣榆区公安局采纳全部检察建议,结合"夏季治安打击整治百日行动"开展网约房专项整治,检查网 约房500余套(次),清理不合规网约房50余套,在网约房、民宿等经营场所显著位置张贴举报电话, 方便群众对违规接待未成年人入住行为进行举报。对4家涉案网约房经营行为进行倒查,对其中2家网约 房经营主体予 ...
国庆暖心“栖”居,从妥善保管涉税资料开始
蓝色柳林财税室· 2025-10-05 02:53
Core Viewpoint - The article emphasizes the importance of maintaining proper accounting records for businesses, particularly in the hospitality sector, to ensure compliance with tax regulations and foster long-term trust with customers [8]. Group 1: Accounting Practices - Businesses are required to keep accounting records, including ledgers and tax-related documents, for a minimum of 10 years as per the tax regulations in China [8]. - Properly maintained accounting records not only ensure compliance but also reflect the integrity and reliability of the business, which is crucial for long-term development [8]. Group 2: Invoice Management - There are four methods for dynamically determining the total invoice quota for taxpayers: monthly adjustments, temporary adjustments, periodic adjustments, and manual adjustments [13]. - Monthly adjustments involve automatic updates to the invoice quota at the beginning of each month based on the taxpayer's usage [13]. - Temporary adjustments can occur when a taxpayer with good credit reaches a certain percentage of their quota, triggering an automatic increase [13]. - Periodic adjustments are made based on the taxpayer's actual business performance and previous usage [14]. - Manual adjustments can be requested by taxpayers when their business circumstances change, subject to approval from tax authorities [15]. Group 3: Tax Exemptions and Special Invoices - Small-scale taxpayers with monthly revenues below 100,000 can opt to issue special invoices by waiving their tax exemption on that portion of sales [19]. - For example, a small-scale taxpayer can choose to issue a special invoice for a portion of their sales while maintaining tax exemptions on the remaining sales [19].
景德镇一酒店国庆房价暴涨十倍!当地市场监管局通报:涉嫌违法,立案调查
第一财经· 2025-09-18 10:18
Core Viewpoint - The article discusses the significant price increase of hotel rooms at the Space Hotel in Jingdezhen, Jiangxi, during the National Day holiday, raising concerns about potential violations of the Price Law of the People's Republic of China [2][5]. Group 1: Price Increase Investigation - The Jingdezhen market supervision authority has initiated an investigation into the Space Hotel for allegedly violating pricing regulations, following reports of room rates skyrocketing from approximately 90 yuan to around 1000 yuan [2][5]. - The hotel has been reported to have room prices for October 1st at 1051 yuan, while similar rooms were priced between 80 to 100 yuan just days prior [6][8]. Group 2: Hotel's Pricing Strategy - Hotel staff indicated that the high prices were not final and that customers could book at the listed price, with adjustments made at check-in based on actual pricing, which they estimated would be around 500 to 600 yuan [6]. - The hotel explained that the pricing strategy was influenced by market conditions, suggesting that setting prices too low or too high could be problematic [6]. Group 3: Hotel Background - The Space Hotel was established in October 2022, with its operator changing from Sun Si to Zhang Xuewen in June 2025, indicating a relatively new business in the hospitality sector [16].
四部门:增加优质消费供给 加大信贷支持力度
Zhong Guo Zheng Quan Bao· 2025-09-18 00:22
原标题:四部门详解扩大服务消费政策措施 开展消费新业态新模式新场景试点城市建设,是顺应当前消费升级趋势,着眼于解决优质供给不足短板 作出的决策部署。 商务部服务贸易和商贸服务业司司长孔德军表示,下一步,商务部将通过竞争性评审方式在全国选择50 个左右人口基数大、带动作用强、发展潜力好的消费新业态新模式新场景试点城市,增加优质消费供 给,创新和丰富多元化消费场景,推动新的消费业态不断涌现、消费活力进一步提升,更好满足人民群 众多样化、差异化消费需求,为经济高质量发展提供有力支撑。 国家发展改革委就业收入分配和消费司司长吴越涛表示,将重点从三个方面促进服务供给提质扩容。 一方面,推动企业向"新",激发创新动能。深入实施"人工智能+"行动,推动人工智能在服务消费等领 域加快应用,赋能大中小各类服务企业。另一方面,推动行业向"优",提升服务水平。在托育、养老、 家政、旅游等重点领域实施"信用+"工程,健全守信激励和失信惩戒机制,让消费者更放心。此外,推 动市场向"活",营造良好环境。扎实推进全国统一大市场建设,清理整治市场准入壁垒,为各类企业特 别是中小企业营造公平的市场准入环境。 形成政策"组合拳" 增加优质消费供 ...
基本面的驱动效应有望增强
Qi Huo Ri Bao Wang· 2025-09-17 23:43
Economic Overview - In August, the national industrial added value increased by 5.2% year-on-year, with a slight month-on-month growth of 0.37%, supported by high growth in equipment manufacturing and high-tech manufacturing [1] - The total retail sales of consumer goods reached 39,668 billion yuan in August, growing by 3.4% year-on-year, while the growth rate of commodity retail decreased by 0.4 percentage points to 3.6% [1] - Fixed asset investment from January to August was 326,111 billion yuan, with a year-on-year growth of 0.5%, reflecting a decline in real estate development investment and a slight decrease in infrastructure and manufacturing investment [1] Foreign Trade - In August, exports grew by 4.4% year-on-year, down from 7.2% in the previous month, with strong performance in electromechanical products and ship exports [2] - High-tech products, integrated circuits, and ship exports contributed 4.1 percentage points to the overall export growth [2] Policy Measures - A comprehensive policy initiative was announced on September 16 to stimulate service consumption, including 19 specific measures aimed at enhancing supply and demand [3] - The initiative focuses on increasing the supply of high-quality services and reducing consumption barriers through fiscal incentives and innovative credit options [3] - The Ministry of Commerce has introduced over 30 policies to establish a "1+N" policy system for service consumption, with plans for further targeted documents to promote high-quality development in the accommodation sector and integration of railways and tourism [3] Real Estate and Fiscal Policy - Major cities like Beijing, Shanghai, and Shenzhen have implemented new policies to relax purchase and loan restrictions in the real estate sector, with more measures expected to stabilize the market [4] - The Ministry of Finance emphasized maintaining continuity and stability in fiscal policy while enhancing flexibility and foresight to support high-quality economic development [4] Market Outlook - The stock index has shown a fluctuating upward trend driven by valuation, with economic fundamentals and corporate earnings not significantly impacting the index [4] - Future improvements in economic fundamentals and A-share profitability are anticipated, supported by coordinated policy efforts and a low base effect from the previous year [4]
增加优质消费供给、加大信贷支持力度 四部门详解扩大服务消费政策措施
Zhong Guo Zheng Quan Bao· 2025-09-17 23:25
Core Viewpoint - The Chinese government is implementing a series of policies to enhance service consumption, focusing on the development of new consumption models and improving the quality and capacity of service supply [1][2][3]. Group 1: Policy Measures - The government plans to select around 50 pilot cities with large populations and strong development potential to promote new consumption models and increase quality supply [1][2]. - Policies will be introduced to support high-quality development in the accommodation industry and integrate railway and tourism sectors [3]. - The "Artificial Intelligence+" initiative will be implemented to accelerate the application of AI in service consumption [1][2]. Group 2: Service Supply Enhancement - The Ministry of Commerce aims to stimulate innovation and enhance service levels in key areas such as childcare, elderly care, housekeeping, and tourism through the "Credit+" project [2]. - A unified national market will be promoted to create a fair market environment, especially for small and medium-sized enterprises [2]. Group 3: Financial Support - The People's Bank of China has introduced multiple policies to expand high-quality credit supply, with a loan balance in key service consumption areas reaching 2.79 trillion yuan, a year-on-year increase of 5.3% [3]. - The government will work with various departments to ensure the effective implementation of these financial policies to enhance consumer experience and support service consumption [3]. Group 4: Tourism and Cultural Consumption - The Ministry of Culture and Tourism plans to launch initiatives to improve tourism service quality and consumer experience, including the "Strong Foundation Renewal Action" for tourist attractions [3]. - The "Buy Now, Return Immediately" policy will be promoted to attract more international tourists to China [3].