在生活中，我们难免会遇到一些消费问题或服务质量差的情况，比如网购商品与描述不符、售后服务推 诿拖延、商家虚假宣传等。这时候，很多人可能会感到迷茫："我该去哪里投诉？""投诉有没有用？"其 实，除了大家熟知的12315之外，还有很多正规、便捷的投诉渠道可以帮助我们维权。今天就为大家系 统梳理一下，方便大家在企业投诉时能够快速找到有效途径。 一、官方投诉平台 【下载黑猫投诉客户端】：权威可靠，覆盖广泛 12315作为国家市场监督管理总局设立的投诉举报平台，是消费者维权最直接、最权威的渠道之一。它 支持电话、网站、APP、微信小程序等多种方式，覆盖全国各类市场主体。提交投诉后，市场监管部门 会介入调查并协调处理，处理结果具有法律效力。不过，由于投诉量大，处理周期可能较长，适合处理 涉及违法违规、需要行政介入的严重问题。 类似的官方渠道还有： 二、行业性投诉与服务平台：精准高效，场景明确 不同行业往往有更针对性、更高效的投诉渠道。选择对口的平台，可以更快推动问题解决。 三、第三方投诉调解平台：灵活便捷，推动协商 除了官方渠道，一些具备公信力的第三方投诉平台也逐渐成为消费者维权的重要补充。这类平台通常操 作简便、反馈较 ...

Core Viewpoint - The company, Zhiyu City Technology, anticipates a significant revenue growth for the year 2025, driven by its social and innovative business segments, with a strong emphasis on AI technology integration to enhance user experience and commercial efficiency [1][9]. Group 1: Revenue Projections - For the fiscal year ending December 31, 2025, the company expects total revenue to be between RMB 67.6 billion and RMB 70.0 billion, representing a year-on-year growth of 32.8% to 37.5% compared to 2024 [1]. - The social business segment is projected to generate approximately RMB 60.3 billion to RMB 62.3 billion, reflecting a growth of about 30.4% to 34.8% year-on-year [1]. - The innovative business segment is expected to achieve revenue between RMB 7.3 billion and RMB 7.7 billion, with a year-on-year increase of 55.7% to 64.2% [1]. Group 2: Social Business Growth - The social business segment has shown substantial growth, primarily due to the integration of AI technology, which has facilitated the development of diverse social products [3]. - Key platforms such as the companionship social platform SUGO and the gaming social platform TopTop have experienced explosive growth, becoming significant drivers of the social business's rapid expansion [3]. - In the Middle East and North Africa market, the company has established a strong competitive advantage, with SUGO ranking 6th in the Sensor Tower revenue chart for social networks in the region [3][4]. Group 3: Competitive Positioning - The company has improved its market competitiveness, ranking 4th in the "China Non-Gaming Companies Overseas Revenue Ranking" published by Diandian Data in December 2025, indicating a strong development momentum [4]. - The company's localization capabilities are crucial for building competitive barriers, supported by deep user insights and diverse monetization strategies [8]. Group 4: Innovative Business Development - The innovative business segment has demonstrated robust growth, driven by revenue from social e-commerce and the successful launch of premium games, which have entered a long-term operational phase [10]. - The company has introduced China's first critical illness insurance specifically for HIV patients, showcasing its commitment to innovative solutions in health services [10]. Group 5: AI Technology Integration - The company has intensified its exploration of AI technology, integrating it into core business operations and launching innovative products like the AI creative content community Aippy, which has received positive user feedback [11]. - The introduction of the "Siyu AI Intelligent Data Platform" allows for efficient data querying and analysis through natural language interaction, highlighting the company's advancements in AI applications [11]. Group 6: Global Strategy and Share Buyback - In June 2025, the company established its global headquarters in Hong Kong, marking a new phase in its globalization strategy [12]. - The company has conducted share buybacks totaling over HKD 80 million, reflecting management's confidence in the company's long-term value and growth prospects [12].

Core Viewpoint - Amazon's CEO Andy Jassy indicated that the impact of U.S. tariff policies is reflected in rising prices on the platform, leading to a 3.4% drop in Amazon's stock price on January 20 [3][4]. Group 1: Price Increases and Inventory Management - Price increases are influenced by multiple factors, including the depletion of inventory that sellers had stocked up before tariff changes [6][8]. - Many third-party sellers had accumulated inventory to maintain low prices, but as this inventory is sold out, price increases are becoming unavoidable [6][8]. - The average selling price of Amazon retail goods did not significantly rise last year due to early procurement and inventory management by sellers [7]. Group 2: Factors Influencing Price Changes - Rising prices are also attributed to increases in raw material costs and currency fluctuations, with significant price hikes in materials like copper and aluminum [8]. - Sellers are adjusting prices based on current costs and exchange rates, with communication ongoing with customers regarding these changes [8]. Group 3: Seller Strategies and Market Dynamics - Sellers are adopting different strategies in response to rising costs, with some passing costs onto consumers while others absorb costs to stimulate demand [9][10]. - The competitive landscape influences pricing decisions, with standardized products often seeing sellers absorb costs to retain customers, while unique branded products can more easily pass costs to consumers [10]. Group 4: Consumer Behavior and Market Outlook - Consumer behavior is shifting, with some opting for cheaper products and discounts, while others are delaying purchases of non-essential items [11][12]. - A report from Deloitte indicated a 10% year-over-year decline in planned consumer spending for the fourth quarter, with expectations of reduced spending on retail goods and experiences [11]. - Despite fluctuations in the market, long-term demand remains, particularly in sectors where U.S. domestic production is insufficient [11].

Core Viewpoint - Amazon is proactively pressuring suppliers for discounts of up to 30% to mitigate potential tariff impacts, particularly targeting Chinese suppliers, indicating a significant shift in its operational strategy amidst ongoing trade uncertainties [1][4][5]. Group 1: Amazon's Pricing Strategy - Amazon's discount demands vary significantly, with reductions ranging from a few percentage points to as high as 30%, particularly affecting categories like electronics and home goods [4]. - The urgency of Amazon's actions is notable, as negotiations with suppliers were expedited to complete before a Supreme Court ruling on tariffs, with some deadlines set as early as January 1 [4]. - The majority of the burden from these discount requests falls on Chinese suppliers, who account for over 50% of Amazon's seller base and approximately 60% of its sales [4][14]. Group 2: Financial Implications - Goldman Sachs estimates that if the tariffs from the Trump era are upheld, Amazon's annual operating profit could decline by 6% to 12%, translating to a potential loss of $5 billion to $10 billion [5]. - In a low-margin e-commerce environment, Amazon's strategy to recover previously granted supplier concessions is seen as the only viable path to maintain its low-price promise while managing policy risks [6]. Group 3: Competitive Landscape - The rise of aggressive pricing strategies from competitors like Temu, TikTok Shop, and SHEIN is intensifying pressure on Amazon, prompting it to launch Amazon Haul, which offers products at significantly lower prices [10][11]. - Despite the launch of Amazon Haul, consumer adoption has been low, with only 16% of U.S. consumers using the low-price platform monthly, indicating that Amazon's pricing may still not be competitive enough [11]. Group 4: Supplier Dynamics - The pressure on Chinese sellers is exacerbated by their heavy reliance on Amazon, with nearly 70% of sellers limited to a single market, making them vulnerable to price negotiations [14]. - Amazon's recent layoffs, particularly in its seller management teams, reflect a strategic shift towards automation and AI, which may further impact the support available to suppliers [15][16]. Group 5: Long-term Outlook - The ongoing cost negotiations and Amazon's pricing strategies signal a broader reallocation of power within the supply chain, with potential long-term risks for smaller sellers who may struggle to survive under increased pressure [19]. - The decline in new seller registrations on Amazon, which dropped by 44% year-over-year, suggests a shrinking marketplace that could lead to reduced product diversity and user experience [19][21].

Core Viewpoint - The article emphasizes the importance of understanding and utilizing various consumer rights protection channels during the busy Chinese New Year shopping season to effectively address potential disputes and maintain a positive holiday experience [1][6]. Official Platforms: A Strong Backing for Rights Protection - Consumers should be aware of and utilize official complaint channels established by the government, which are authoritative and have enforcement power, serving as a solid support for consumers [7][8]. - These official channels are effective for resolving significant and typical consumer infringement cases, although their processes are formal and may require time for investigation and resolution [2][8]. Supplementary Options: Making Rights Protection More Efficient - In addition to official channels, there are third-party service platforms with media attributes that provide quick and convenient options for consumer rights protection, such as the "Black Cat Complaints" platform [3][8]. - These platforms lower the barriers for consumers to file complaints, allowing them to submit issues online with minimal effort, which is particularly useful during the busy holiday season [3][8]. Transparency and Support Tools of Black Cat Complaints - The Black Cat Complaints platform features a transparent process where users can track the status of their complaints in real-time, alleviating anxiety about the progress of their issues [4][9]. - The platform acts as a neutral intermediary, facilitating communication between consumers and businesses without directly adjudicating disputes, thus maintaining fairness [4][9]. - For consumers unsure about how to articulate their issues, the platform offers tools like an AI legal assistant that provides legal advice and helps generate formal complaint documents [4][9]. Targeted Rights Protection Strategies for Common Scenarios - For online shopping disputes, the primary channel is the national 12315 platform, which is effective for issues related to product quality, price fraud, and false advertising [5][10]. - In cases of dining and accommodation disputes, the 12315 platform is also the preferred channel, especially for food safety and pricing violations [12]. - For transportation service disputes, the 12328 transportation service supervision hotline is the main channel, addressing issues with ride-hailing and public transport [12]. - For prepaid consumption disputes, the 12315 platform is recommended for cases of fraud, with consumers advised to check the complaint history of businesses before making purchases [12]. Preparation for Effective Action - To enhance the success rate of rights protection, consumers should prepare by saving evidence such as order screenshots, payment receipts, and communication records [12]. - Clearly defining the desired outcome, whether it be a refund, compensation, or fulfillment of a contract, is crucial for a swift resolution [12]. - Initial communication with the business through official customer service channels is recommended before escalating to third-party platforms or regulatory bodies [12].

Core Insights - Amazon's report serves as a guide for merchants to identify product opportunities and market trends in e-commerce [1][2] Group 1: AI-Driven Consumer Trends - Trend 1: AI Quality Space emphasizes the transformation of homes into emotionally interactive environments, with over 65% of consumers in Europe and the US willing to spend more on smart home products [3][4] - Trend 2: The Sleep Economy is emerging as 37% of American adults reported a decline in sleep quality in 2023, leading to increased consumer spending on sleep-related products and services [8][10][12] - Trend 3: Happiness in the Workplace highlights the growing demand for ergonomic office furniture and environments that enhance comfort and productivity [13][14] Group 2: Lifestyle and Experience Trends - Trend 4: Technology's Subtle Integration reflects consumer preferences for seamless tech experiences that enhance quality of life without being intrusive [15] - Trend 5: The Pet Economy is projected to grow by 45% over the next six years, with 55% of pet owners in Europe and Japan willing to invest more in pet healthcare and products [16][17][19] - Trend 6: Outdoor Cooking is gaining popularity, driven by a desire for social experiences and quality time in nature, leading to demand for specialized outdoor cooking equipment [20][21][22] Group 3: Emerging Consumer Demographics - Trend 7: The Mobile Treasure Chest concept illustrates how vehicles are evolving into multifunctional spaces, enhancing comfort and utility for consumers [23][26][27] - Trend 8: Generation Z is becoming a significant consumer force, characterized by values-driven purchasing, a focus on sustainability, and a preference for personalized experiences [28][29][30] - Trend 9: The Fitness Vanguard emphasizes the importance of health, with a shift towards personalized and technology-enhanced fitness solutions [31][34] Group 4: Gaming and Esports - Trend 10: The Esports Geek market is rapidly expanding, particularly in emerging markets, with consumers seeking high-performance gaming equipment and immersive experiences [35][36][37] - The report identifies three key drivers of these trends: accelerated technology, emotional shifts, and lifestyle evolution, reflecting the complex needs of modern consumers [39][40]

随后，李惠勤一行在虎门电商产业园与电商协会及企业代表座谈，听取全镇电商产业发展情况和未来思路汇报。镇经发局现场解读了《虎门镇推动电子商 务高质量发展行动方案》等政策文件。与会代表积极发言，围绕行业发展现状、存在问题及未来方向提出了一系列建设性意见。 李惠勤指出，虎门电商产业拥有坚实的制造业发展基础和逐步完善的公共服务配套，为实现电商产业高质量发展创造了良好条件，发展电商产业大有可 为。作为全镇支柱产业之一，镇委镇政府将通过落实产业发展规划、强化政策扶持引导、完善公共服务配套、加强对企精准服务等举措，全力支持和推动 电商和跨境电商发展，希望企业家们坚定发展信心，进一步用好用足产业发展优惠政策，努力把企业做强做大。 镇领导王森参加调研。 1月20日，虎门镇党委书记李惠勤围绕电商产业发展开展专题调研，通过走访企业和召开政商座谈会，听取相关协会及企业代表对行业发展的意见建议， 深入了解当前面临的痛点难点，为完善全镇电商发展规划、推动行业高质量发展收集一线信息，提供决策参考。 当天，李惠勤来到位于小捷滘社区的广东文宇国际卫浴有限公司，听取企业负责人介绍生产经营、仓储物流及电商营销情况，并详细了解企业借助跨境电 商拓展海 ...

Core Viewpoint - The announcement from Zhiyu City Technology (09911.HK) highlights significant growth in its social business and innovative business segments, driven by AI technology and diversified product offerings [1] Group 1: Social Business Performance - As of December 31, 2025, the cumulative downloads of the group's social business are expected to reach approximately 970 million, an increase of about 5.9% from September 30, 2025 [1] - The average monthly active users for the social business in Q4 2025 are projected to be around 35.285 million, reflecting a quarter-on-quarter growth of approximately 3.5% [1] - The total revenue for the social business for the fiscal year ending December 31, 2025, is anticipated to be between RMB 6.030 billion and RMB 6.230 billion, representing a year-on-year growth of approximately 30.4% to 34.8% compared to 2024 [1] Group 2: Innovative Business Performance - The total revenue for the innovative business for the fiscal year ending December 31, 2025, is expected to be between RMB 730 million and RMB 770 million, indicating a year-on-year growth of approximately 55.7% to 64.2% compared to 2024 [1] - The significant revenue growth in the innovative business is attributed to the monetization of traffic, steady development of social e-commerce, and contributions from short drama business investments [1] - Additionally, revenue contributions are also expected from the premium games developed by the company [1]

【重点关注】 ·工信部：6G研发已经完成第一阶段技术试验 ·上海市税务部门依法对"拼多多"未按规定报送涉税信息进行处罚 ·现货黄金再创新高本月累涨超10% ·2025年，我国人工智能产业活力迸发、亮点纷呈。国内企业发布多款人工智能芯片产品，智能算力规 模达1590EFLOPS，国内大模型引领全球开源生态，人工智能企业数量超过6000家，核心产业规模预计 突破1.2万亿元。 ·广东省人民政府办公厅印发广东省人工智能赋能交通运输高质量发展若干政策措施。其中提出，鼓励 企业开展端到端远程驾驶座舱、智能决策、精准预测与控制等核心技术攻关和创新产品研发，打造高质 量数据集、工具链、算法库，推动自动驾驶大模型落地应用。鼓励有条件的地市探索建设自动驾驶监管 平台，支持有条件的自贸区、行政区率先推动智能网联汽车示范应用试点互认，支持各地市稳妥有序开 放自动驾驶多场景道路测试应用、扩大高级别自动驾驶应用区域。 【国内要闻】 ·在市场监管总局21日举行的新闻发布会上，市场监管总局反垄断一司副司长刘健在介绍通过约谈货拉 拉推动整治相关行业"内卷式"竞争时表示，市场监管总局将督导货拉拉全面落实整改要求，维护市场公 平竞争，保护货车司 ...

证券之星消息，1月21日互联网电商板块较上一交易日下跌0.98%，跨境通领跌。当日上证指数报收于 4116.94，上涨0.08%。深证成指报收于14255.12，上涨0.7%。互联网电商板块个股涨跌见下表： | 代码 | 名称 | 收盘价 | 涨跌幅 | 成交量(手) | 成交额(元) | | | --- | --- | --- | --- | --- | --- | --- | | 300518 | 新迅达 | 22.05 | 4.50% | 14.82万 | | 3.24亿 | | 301110 | 青木科技 | 77.49 | 1.49% | 5.51万 | | 4.28亿 | | 300464 | 星徽股份 | 6.45 | 1.10% | 9.51万 | 6108.04万 | | | 301558 | 三态股份 | 8.91 | 0.68% | 10.57万 | 9391.48万 | | | 605136 | 丽人丽妆 | 12.16 | 0.41% | 24.24万 | | 2.90亿 | | 603613 | 国联股份 | 29.11 | 0.38% | 13.26万 | | 3.87亿 | | ...