Core Viewpoint - The article promotes a series of financial incentives for small and micro enterprises and individual businesses through the "CGB Hui Dong Ni" App, highlighting various cash rewards for signing loans, opening accounts, and utilizing services during a specified promotional period. Group 1: Loan Signing and Utilization Rewards - Small and micro enterprises and individual businesses can receive cash rewards ranging from 66 to 618 yuan for signing and utilizing loans, opening corporate accounts, and signing salary distribution agreements during the promotional period from July 7, 2025, to September 30, 2025 [1]. - New customers signing loans for the first time through the app can receive a 100 yuan cash reward [6]. - Existing customers who sign and utilize loans for the first time through the app can also receive a 100 yuan cash reward [6]. Group 2: Specific Customer Incentives - Customers who sign mortgage loans (regardless of the channel) with a utilization amount of 10,000 yuan or more can receive a 100 yuan cash reward [7]. - Innovative small and micro enterprises can receive a 100 yuan cash reward for utilizing loans for the first time through the app [10]. - CGB merchant customers can also receive a 100 yuan cash reward for their first loan utilization through the app [14]. Group 3: Account Opening and Salary Distribution Rewards - Customers opening a corporate basic or general account for the first time during the promotional period can receive a 66 yuan cash reward [21]. - Customers who complete the offline signing of the salary distribution service for the first time can receive a 66 yuan cash reward by logging into the app [23].

Core Viewpoint - The article emphasizes the implementation of a loan interest subsidy policy aimed at boosting consumption and expanding domestic demand in the service industry, particularly in eight specific sectors from March 16, 2025, to December 31, 2025 [1] Group 1: Policy Implementation - The company is actively responding to the central government's directives to lower financing costs for service industry operators [1] - The loan interest subsidy policy is applicable to sectors including catering, accommodation, health, elderly care, childcare, housekeeping, cultural entertainment, tourism, and sports [1] - The company will streamline processing and simplify procedures to ensure the prompt implementation of the policy [1] Group 2: Loan Details - Eligible service industry operators can sign loan contracts with the company to receive compliant loans aimed at improving consumption infrastructure and enhancing service supply capabilities [1] - The company will not charge any service fees for processing the loan interest subsidies [1] Group 3: Customer Advisory - The company warns customers to be cautious of scams and fraudulent activities, stating that no third-party institutions or individuals are authorized to handle these loan applications [1]

Core Viewpoint - The article highlights a customer service success story at the China Construction Bank (CCB) branch in Jining, where staff effectively assisted an elderly customer in retrieving a long-lost deposit, showcasing the bank's commitment to customer needs and service quality [1] Group 1: Customer Service Experience - An elderly man discovered a record of a deposit from over a decade ago on his mobile banking app but had lost the physical deposit certificate [1] - The branch manager calmly reassured the customer and guided him through the process of verifying the deposit using a smart teller machine [1] - The bank staff provided professional and efficient service, helping the customer complete the procedures for reporting the loss and reissuing the deposit certificate [1] Group 2: Commitment to Customer Needs - The CCB Jining branch prioritizes customer needs, demonstrating a strong service attitude and professional capabilities to resolve client issues [1] - The bank aims to continuously improve service quality and uphold its commitment to customer satisfaction, ensuring that clients feel valued and supported [1]

Core Viewpoint - The article emphasizes the commitment of the China Construction Bank (CCB) Jinan Ming Shi Hao Ting branch to providing exceptional customer service, particularly during non-working hours, showcasing a dedication to addressing urgent customer needs with sincerity and professionalism [1][2]. Group 1: Customer Service Approach - The bank's service philosophy is reflected in its proactive response to customer emergencies, such as assisting an elderly customer whose ATM card was swallowed, demonstrating a commitment to customer safety and reassurance [1]. - CCB has established an elastic response mechanism to handle urgent requests even after hours, ensuring that staff provide emergency guidance and follow-up services for unresolved issues [2]. - The bank has implemented a tracking service for issues that cannot be resolved immediately, maintaining a record and assigning personnel for follow-up, which enhances customer trust and satisfaction [2]. Group 2: Special Initiatives for Vulnerable Groups - CCB has introduced age-friendly initiatives, including using local dialects for communication with elderly clients, simplifying processes, and providing convenient facilities like reading glasses [2]. - The bank has created a "Warm Service Station" at its branches, equipped with amenities such as umbrellas and charging devices, to extend its care beyond traditional financial services [2]. - Regular business scenario drills are conducted to enhance staff's emergency handling capabilities, ensuring that the bank's service remains efficient and responsive [2]. Group 3: Commitment to Community - CCB Jinan Ming Shi Hao Ting branch aims to be a trusted financial haven for community residents, balancing efficiency with warmth and professionalism with kindness [2]. - The bank's commitment to "financial services for the people" is evident in its efforts to build lasting relationships with customers, reinforcing the importance of trust in financial services [2].

Core Viewpoint - The company emphasizes a customer-centric approach by providing door-to-door financial services, particularly for vulnerable groups such as the elderly and disabled, enhancing accessibility and convenience in financial transactions [1][2]. Group 1: Service Initiatives - The bank's staff proactively reach out to elderly customers, offering to assist with social security card applications at their homes, demonstrating a commitment to personalized service [1]. - The bank has implemented a "green channel" and home service initiatives to address the challenges faced by special groups in accessing financial services [1]. Group 2: Customer Experience - Customers express appreciation for the convenience of home services, highlighting the positive impact on their experience and the emotional connection fostered by the bank's efforts [1]. - The bank's actions reflect a broader commitment to extending quality financial services beyond traditional branch locations, ensuring that assistance reaches those in need [2]. Group 3: Future Commitment - The bank plans to continue its mission of providing thoughtful services, aiming to reach more customers and enhance their experience with accessible financial care [2].

Core Points - The article highlights the exemplary customer service provided by the CCB Zibo Nanjing Road branch, showcasing their commitment to a customer-centric approach [1][2] - The branch's staff demonstrated quick decision-making and empathy by offering home service to an elderly customer in need, reflecting the bank's dedication to addressing special customer needs [1][2] Group 1 - The elderly customer faced difficulties due to his spouse's accident and the loss of a bank card, prompting immediate assistance from the bank staff [1] - The bank's staff took the initiative to visit the customer's home to facilitate the card replacement process, ensuring a smooth and efficient service [1] - The customer's gratitude and relief highlighted the positive impact of the bank's attentive service, reinforcing the importance of personalized customer care [1] Group 2 - The actions of the CCB Zibo Nanjing Road branch exemplify the bank's service philosophy of being "customer-centric," emphasizing the importance of understanding and responding to customer needs [2] - The bank aims to continue providing thoughtful and comprehensive services to alleviate customer concerns, demonstrating a commitment to maintaining high service standards [2]

Core Viewpoint - The article emphasizes the importance of customer service in banking as a bridge for communication and trust, highlighting a specific instance where a bank employee went above and beyond to assist a customer in need [1] Group 1: Customer Service Experience - A customer approached the bank with an expired card, urgently needing a replacement, which was complicated by the fact that the card was issued in a different province [1] - The bank staff did not refuse the request but instead took immediate action to resolve the issue, demonstrating a commitment to customer care [1] - Continuous communication between the bank's local branch and the customer's original bank was established to find a solution, showcasing teamwork and dedication [1] Group 2: Commitment to Improvement - The bank aims to embody the spirit of service exemplified by Zhang Fuqing, focusing on practical actions to solve customer problems rather than mere slogans [1] - The staff at the bank plans to continue promoting a customer-centric approach, enhancing service quality to ensure that every customer feels valued and supported [1]

两个小时后，随着最后一沓现金清点完毕、核对无误，所有现金顺利存入张先生的账户。张先生紧蹙的 眉头终于舒展，长舒了一口气，连声道谢："本以为这么多现金，肯定要耽误很久，说不定还赶不及 事，没想到你们这么高效负责，真是太感谢了！" 柜员擦了擦额头的薄汗，微笑着递过存款回单："这是我们应该做的，您的需求就是我们的优先级。" 简单朴实的话语里，蕴含着金融服务者最暖心的担当。 这一场紧张而有序的现金清点，不仅展现了建行济宁金城支行工作人员专业的业务能力和高效的协作精 神，更体现了他们急客户之所急的服务理念，用实际行动为客户解决难题，让金融服务充满温度与力 量。 近日，建行济宁金城支行营业厅内，客户张先生抱着一个沉甸甸的背包匆匆赶来，额头上渗着细密的汗 珠。"您好，我这有笔现金急着存入，麻烦你们帮忙清点一下。" 他一边说着，一边打开背包，一沓沓 现金散落出来，粗略估计超过 200 万元。 正在柜台值守的柜员见张先生神色焦急，立刻意识到情况紧急，当即回应："您放心，我们马上为您处 理。" 她迅速调整工作状态，启动大额现金清点流程，点钞机随即发出嗡嗡的工作声。清点过程中，遇 到破损或粘连的纸币，她便停下机器，改用手一张张仔细 ...

Core Points - The article highlights the exemplary customer service provided by the CCB Heze Juye Branch, showcasing their commitment to a customer-centric service philosophy [1][2] - The branch aims to continuously optimize services for special needs customers, ensuring that all clients, regardless of their physical condition, receive attentive and convenient financial services [2] Group 1 - A customer in a wheelchair received careful assistance from the staff, demonstrating the bank's dedication to providing a warm and considerate service experience [1] - The staff member took extra care in communicating with the customer, ensuring that the process of replacing a lost bank card was clear and understandable [1] - The positive interaction resulted in the customer expressing gratitude, highlighting the effectiveness of the bank's service approach [1] Group 2 - The branch's management emphasizes the goal of transforming the branch into a service hall characterized by high service quality, good experience, smooth processes, and high efficiency [2] - The commitment to "warm service" is intended to permeate every interaction with customers, reinforcing the bank's focus on customer satisfaction [2]

"您别客气，" 大堂经理笑着解释，"我们这个'劳动者港湾'就是为像您这样的劳动者准备的，累了能进 来歇歇脚、渴了能来喝杯水、热了能来凉快凉快，这都是应该做的。" 听了这话，大姐连连点 头："好、好、好，我回去跟工友们都说说，以后累了就来建行歇脚，有业务也来这儿办！" 大堂经理连忙引导她到 "劳动者港湾" 区域坐下，转身从饮水机接了一杯温水递过去："大姐，喝点水歇 歇，缓解一下暑气。" 接过温水的瞬间，大姐感动得鼻子一紧，眼眶微微泛红："建行真是好啊，我也 没什么业务要办，都不好意思进来，没想到你们还这么热情，谢谢啊！" 7 月的烟台，持续的高温让室外热浪铺天盖地。一位手拿清洁工具、头顶草帽的环卫大姐路过建行烟台 二马路支行门口时，额头渗着汗珠，汗水早已湿透衣背，脚步也有些迟缓。 大堂工作人员见状，立即主动上前招呼："大姐，外面天太热了，进来凉快一下吧！" 起初，大姐有些 不好意思，连连摆手。但或许是高温实在难耐，身体确实有些不适，她犹豫了一下，将清洁工具放在门 口一侧，缓缓走进了大厅。 这样平凡的服务场景，在建行烟台二马路支行每天都在发生。正是这点点滴滴的人性化服务，让银行与 客户建立起紧密的情感联结。工作人 ...