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东航、南航、国航、海航、春秋等10家航司被约谈
Mei Ri Jing Ji Xin Wen· 2025-11-26 16:27
Core Viewpoint - The recent practice of airlines locking seats and charging for seat selection has raised consumer concerns, as it is perceived as a means for airlines to increase revenue at the expense of consumer rights [1][2]. Group 1: Investigation Findings - A special investigation by Jiangsu Consumer Council focused on 10 domestic airlines, revealing that seat locking is prevalent, with the proportion of locked seats in economy class ranging from 19.9% to 62.1%, averaging 38.7% [1][2]. - The locked seats are primarily desirable ones, such as those in the front row, window, and aisle, limiting consumer choice to less favorable options [1][2]. - The investigation identified four main issues: widespread seat locking, disguised payment mechanisms, lack of transparency, and unfair contractual terms [2]. Group 2: Consumer Rights and Responsibilities - Airlines are legally responsible for protecting consumer rights and must ensure transparency in seat distribution and pricing policies [3]. - Airlines should provide equal seat selection opportunities for all passengers at the same fare and respect consumer autonomy in choosing seats [3]. Group 3: Required Actions from Airlines - Jiangsu Consumer Council has mandated airlines to conduct self-assessments and rectify their seat selection rules, particularly addressing excessive locking and disguised payment models [4]. - Airlines must revise unfair contractual terms that limit consumer rights and ensure that their policies are clear and transparent [4]. Group 4: Industry Response - Representatives from Southern Airlines and Lucky Air acknowledged the situation and stated they are evaluating the requirements set by Jiangsu Consumer Council [5]. - Experts have pointed out that while some seat locking for safety or special needs is acceptable, excessive locking for profit could violate consumer rights [5][6].
机票“锁座”变相收费 10家航司被约谈
Bei Jing Shang Bao· 2025-11-26 15:54
Core Viewpoint - The Jiangsu Consumer Rights Protection Committee has released a report highlighting issues related to seat locking practices by airlines, including widespread locking behavior, excessive locking of premium seats, disguised fees for unlocking, and infringement on consumer rights [1][4]. Group 1: Investigation Findings - The average seat locking rate among the 10 surveyed airlines is 38.7%, with rates ranging from 19.9% to 62.1% [3][4]. - Spring Airlines and Shenzhen Airlines have particularly high locking rates, exceeding 60% and 50% respectively, while Juneyao Airlines has a relatively low rate of under 20% [3][4]. - The investigation focused on the locking ratio, locking range, redemption methods, and customer service explanations [3]. Group 2: Identified Issues - Widespread seat locking practices are prevalent, with premium seats being excessively locked, limiting consumer choices to less desirable seats [4][5]. - The unlocking mechanism often requires payment or points redemption, which disadvantages non-members or infrequent travelers, effectively increasing travel costs [4][5]. - There is a lack of transparency in information provided to consumers, with unclear seat selection rules and inadequate customer service responses [4][5]. Group 3: Recommendations and Actions - The Jiangsu Consumer Rights Protection Committee has urged airlines to conduct self-examinations and rectify unfair terms in their agreements regarding seat locking [1][6]. - Airlines are recommended to ensure a reasonable and balanced distribution of free seat options, limiting paid options to only those necessary for special circumstances [7]. - Continuous monitoring of airlines' compliance with these recommendations will be conducted, with potential follow-up measures if necessary [8].
买机票还要再花钱选座?10家航司被约谈!锁座比例平均超38%
Bei Jing Shang Bao· 2025-11-26 14:33
Core Viewpoint - The Jiangsu Provincial Consumer Protection Committee has raised concerns regarding the long-standing issues of seat locking and paid seat selection services among major Chinese airlines, highlighting the need for reform in these practices to protect consumer rights [1][2][3]. Group 1: Issues Identified - The practice of seat locking is widespread among the ten airlines, with the proportion of locked seats in the economy class ranging from 19.9% to 62.1%, averaging 38.7%, primarily affecting preferred seating areas [1][2]. - Airlines are increasingly using a mechanism that effectively charges consumers for seat selection, particularly disadvantaging non-members or infrequent travelers who lack the means to accumulate points for free seat selection [2]. - There is a lack of transparency in the information provided to consumers regarding seat locking rules and associated fees, with airlines often providing vague explanations that do not align with the high rates of seat locking [2]. Group 2: Required Reforms - The Jiangsu Provincial Consumer Protection Committee has mandated airlines to conduct self-assessments and rectify their seat selection rules within 15 working days, specifically addressing the excessive locking of seats and eliminating disguised paid seat selection models [3][4]. - Airlines are required to ensure a reasonable and balanced distribution of free seat options, retaining only necessary seat locks for special passengers or emergency purposes, while prohibiting the inclusion of standard economy seats in the paid category [3]. - The committee has called for a review and modification of unfair contractual terms related to seat locking, ensuring that consumer rights are not limited and that airlines' responsibilities are clearly defined within a transparent framework [4].
机票“锁座”近四成,江苏消保委约谈10家航司直指变相付费
Bei Jing Shang Bao· 2025-11-26 13:02
Core Viewpoint - The Jiangsu Consumer Rights Protection Committee has released a report highlighting issues related to seat locking practices by airlines, including widespread seat locking, excessive locking of premium seats, disguised fees for unlocking, and infringement on consumer rights [1][4]. Group 1: Survey Findings - The average seat locking rate among the 10 surveyed airlines is 38.7%, with rates ranging from 19.9% to 62.1% across different routes [2][4]. - Spring Airlines has the highest locking rate at over 60% for the Nanjing-Lanzhou route, while Juneyao Airlines has the lowest at under 20% [2][4]. - The survey included major airlines such as China Southern Airlines, China Eastern Airlines, and Hainan Airlines, focusing on their booking apps to assess seat locking practices [2][4]. Group 2: Identified Issues - The report identifies four main issues: the prevalence of seat locking, excessive locking of desirable seats, disguised fees for unlocking, and lack of transparency in information provided to consumers [4][5]. - Premium seats are predominantly locked, limiting consumer choice to less desirable options, which infringes on consumer rights [4][5]. - Airlines are increasingly charging for seat selection, which can significantly increase travel costs, especially for families seeking adjacent seating [6][8]. Group 3: Recommendations and Actions - The Jiangsu Consumer Rights Protection Committee has urged airlines to conduct self-inspections and rectify unfair terms in their agreements regarding seat locking [6][7]. - Airlines are recommended to ensure a reasonable distribution of free seat options and to eliminate disguised fees associated with seat selection [6][7]. - Continuous monitoring of airlines' compliance with these recommendations will be conducted by the Jiangsu Consumer Rights Protection Committee [8].
平均38.7%座位被锁定 江苏消保委约谈10家航司要求限期整改
Yang Shi Xin Wen· 2025-11-26 11:02
Core Viewpoint - The recent practice of airlines locking seats and charging for seat selection has raised consumer concerns, as it is seen as a way for airlines to increase revenue at the expense of consumer rights [1][2]. Group 1: Investigation Findings - A special investigation by Jiangsu Consumer Council targeted 10 domestic airlines, revealing that seat locking is prevalent, with the proportion of locked seats in economy class ranging from 19.9% to 62.1%, averaging 38.7% [1][2]. - The locked seats are primarily desirable ones, such as those in the front row, window, and aisle, limiting consumer choice to less favorable options [1][2]. Group 2: Consumer Rights Violations - The unlocking mechanism for preferred seats often requires payment through membership points or miles, disadvantaging non-members or occasional travelers who lack accumulation channels [2]. - Airlines have introduced additional paid options for unlocking seats, effectively splitting the basic seat selection rights into paid services, increasing travel costs for consumers [2]. - Information regarding seat locking rules and fees is often unclear, violating consumers' right to know, with customer service responses being inadequate and contradictory [2]. Group 3: Recommendations for Airlines - Airlines are urged to ensure transparency by clearly informing consumers about seat distribution and pricing policies [3]. - Fairness in rules must be maintained, ensuring equal seat selection opportunities for all passengers at the same fare [3]. - Airlines should respect consumer autonomy by safeguarding their right to choose and preventing disguised compulsory consumption [3]. Group 4: Required Actions - Airlines must conduct self-assessments to address excessive seat locking and eliminate disguised paid seat selection models, ensuring a reasonable and balanced distribution of free seat options [3][4]. - Unfair clauses in agreements related to seat locking should be reviewed and amended to avoid limiting consumer rights or increasing consumer responsibilities unfairly [4].
人民币升值受益板块11月26日涨0.54%,中国东航领涨,主力资金净流入9482.08万元





Sou Hu Cai Jing· 2025-11-26 09:37
Core Insights - The appreciation of the Renminbi has positively impacted certain sectors, with the Renminbi appreciation benefiting stocks rising by 0.54% compared to the previous trading day [1] - The Shanghai Composite Index closed at 3864.18, down 0.15%, while the Shenzhen Component Index closed at 12907.83, up 1.02% [1] Summary of Benefiting Stocks - China Eastern Airlines (600115) led the gainers with a closing price of 5.06, up 2.43%, with a trading volume of 1.2588 million shares and a turnover of 634 million yuan [1] - Other notable gainers include: - Pinwo Food (300892) at 34.70, up 2.18%, with a turnover of 172 million yuan [1] - Liangxing Paper (002067) at 5.51, up 1.85%, with a turnover of 4.98 million yuan [1] - Tongling Nonferrous Metals (000630) at 5.04, up 1.00%, with a turnover of 1.074 billion yuan [1] - China National Aviation (601111) at 8.08, up 0.25%, with a turnover of 716 million yuan [1] Capital Flow Analysis - The Renminbi appreciation benefiting sector saw a net inflow of 94.82 million yuan from main funds, while speculative funds had a net inflow of 248 million yuan, and retail investors experienced a net outflow of 342 million yuan [2] - Key stocks in terms of capital flow include: - China National Duty-Free (601888) with a main fund net inflow of 2.30 billion yuan and a retail net outflow of 3.19 billion yuan [3] - Tongling Nonferrous Metals (000630) with a main fund net inflow of 94.99 million yuan and a retail net outflow of 60.20 million yuan [3] - Rongsheng Petrochemical (002493) with a main fund net inflow of 13.96 million yuan and a retail net outflow of 14.28 million yuan [3]
航空机场板块11月26日涨0.78%,中国东航领涨,主力资金净流出2.91亿元
Zheng Xing Xing Ye Ri Bao· 2025-11-26 09:05
Core Insights - The aviation and airport sector saw a rise of 0.78% on November 26, with China Eastern Airlines leading the gains [1] - The Shanghai Composite Index closed at 3864.18, down 0.15%, while the Shenzhen Component Index closed at 12907.83, up 1.02% [1] Stock Performance - China Eastern Airlines (600115) closed at 5.06, up 2.43% with a trading volume of 1.2588 million shares and a turnover of 634 million yuan [1] - Xiamen Airport (600897) experienced a decline of 1.73%, closing at 15.89 with a trading volume of 43,400 shares [2] - The overall performance of the aviation sector stocks varied, with some stocks like China Eastern Airlines and Spring Airlines showing positive growth, while others like Xiamen Airport and China Southern Airlines had minor declines [1][2] Capital Flow - The aviation and airport sector experienced a net outflow of 291 million yuan from institutional investors, while retail investors saw a net inflow of 132 million yuan [2] - The capital flow data indicates that retail investors were more active in the sector, with significant net inflows compared to the outflows from institutional investors [2][3] Individual Stock Capital Flow - Shanghai Airport (600009) had a net inflow of 23.84 million yuan from institutional investors, while it faced a net outflow of 40.87 million yuan from retail investors [3] - China Eastern Airlines (600115) saw a net outflow of 31.86 million yuan from institutional investors, indicating a shift in investor sentiment [3] - The data highlights the varying levels of investor interest across different stocks within the aviation sector, with some stocks attracting more retail investment while facing institutional selling pressure [3]
江苏省消保委就飞机“锁座”问题约谈10家航司 要求限期整改
Di Yi Cai Jing· 2025-11-26 05:44
据江苏省消保委消息,近期,飞机"锁座"及有偿选座服务引发热议。为厘清行业经营边界,推动消费者 合法权益得到切实保障,江苏省消保委于11月21日线上约谈东方航空、南方航空、中国国航、海南航 空、厦门航空、深圳航空、山东航空、四川航空、春秋航空、吉祥航空等十家航空公司。会上,江苏省 消保委结合调查结果,通报了机票锁座服务市场存在的四个问题:一是锁座行为普遍存在,优质座位过 度锁定;二是解锁机制变相付费,挤压普通消费者权益;三是信息不透明且解释不合理,侵犯知情权; 四是协议文本存在不公平格式条款,权利义务设置不对等。江苏省消保委就飞机票锁座问题的整改工 作,向各航司提出两点明确要求,并于15个工作日内将整改情况以书面形式进行提交。 (文章来源:第一财经) ...
航空股涨幅居前 东方航空涨超6% 油汇成本改善利好航企业绩
Zhi Tong Cai Jing· 2025-11-26 01:58
中泰证券(600918)发布研报称,Q3航空板块油汇利好下成本下降,南航、东航归母净利润略超预 期。该行指出,航企有较多外币负债且多以美元负债为主,若人民币汇率走弱,可能会使航企产生较大 金额的汇兑损益,从而影响当期利润;航油成本是航空公司的大项成本之一,油价大幅上升将增加航司 的燃油成本,进而影响经营业绩。 消息面上,11月25日,人民币汇率刷新逾1年来高位,在岸、离岸人民币对美元汇率双双收复7.09关 口。业内认为,后续美元指数上行空间有限,人民币走势则将稳中偏强。此外,俄乌停战预期上升,油 价走弱。 航空股涨幅居前,截至发稿,东方航空(00670)涨5.1%,报4.53港元;中国国航(601111)(00753)涨 4.52%,报6.47港元;南方航空(600029)(01055)涨3.36%,报5.22港元。 ...
港股异动 | 航空股涨幅居前 东方航空(00670)涨超6% 油汇成本改善利好航企业绩
智通财经网· 2025-11-26 01:53
Core Viewpoint - The aviation sector is experiencing significant stock price increases, driven by favorable currency exchange rates and oil price trends [1] Group 1: Stock Performance - Eastern Airlines (00670) rose by 5.1%, trading at HKD 4.53 [1] - Air China (00753) increased by 4.52%, reaching HKD 6.47 [1] - Southern Airlines (01055) saw a rise of 3.36%, priced at HKD 5.22 [1] Group 2: Currency and Oil Price Impact - On November 25, the RMB exchange rate hit a new high in over a year, with both onshore and offshore RMB against the USD recovering above 7.09 [1] - Industry experts believe that the upward potential for the USD index is limited, while the RMB is expected to remain stable and slightly strong [1] - Expectations of a ceasefire in the Russia-Ukraine conflict have led to weaker oil prices [1] Group 3: Financial Analysis - According to a report from Zhongtai Securities, the Q3 aviation sector benefited from lower oil and exchange costs, with Southern Airlines and Eastern Airlines' net profits slightly exceeding expectations [1] - The report highlights that airlines have significant foreign currency liabilities, primarily in USD, and a weaker RMB could lead to substantial exchange losses, impacting current profits [1] - Fuel costs are a major expense for airlines, and a significant rise in oil prices would increase fuel costs, thereby affecting operational performance [1]