预付式消费

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热点速递|消费者冲动消费有了“后悔药”
Sou Hu Cai Jing· 2025-08-20 14:21
Global Hotspots - The recent conflict in the Middle East has resulted in over 58,000 deaths in Gaza, highlighting a profit chain for some Western companies amidst the humanitarian crisis [2] - The BRICS summit in Rio de Janeiro emphasized the growing importance of multilateral cooperation in global governance, positioning BRICS as a key player in uniting the Global South and driving changes in the global governance system [2] Economic Insights - China's GDP grew by 5.3% year-on-year in the first half of 2025, leading among major global economies, with a quarterly breakdown showing 5.4% growth in Q1 and 5.2% in Q2, indicating economic stability [4] - The Yiwu market is experiencing a "shop grabbing war" as merchants compete for space in the new Global Trade Center set to open in October, driven by trends like AI and e-commerce [6] Consumer Behavior - The Supreme People's Court of China has implemented new regulations to address issues related to prepaid consumption, aiming to protect consumers from difficulties such as refund challenges and unfair terms [2]
注意!预付式消费提示:不随便大额投入,不轻信口头承诺,不纵容商家侵权!
Sou Hu Cai Jing· 2025-08-13 09:05
Core Viewpoint - The rise of prepaid consumption models, while offering convenience and discounts, carries significant risks, particularly in industries like beauty, entertainment, dining, and education, where consumers face issues such as business closures, reduced services, and difficulties in obtaining refunds [2][3][4] Group 1: Consumer Precautions - Consumers are advised to be cautious when selecting merchants for prepaid services, emphasizing the importance of verifying business credentials through official platforms like the National Enterprise Credit Information Publicity System and Tianyancha [2] - It is recommended to make small, rational deposits rather than large investments, aligning spending with actual needs and financial capacity to mitigate the risk of fund immobilization [3] - Consumers should insist on written contracts when purchasing prepaid cards, carefully reviewing terms related to usage, validity, and liability, particularly being wary of clauses that limit consumer rights [3] Group 2: Evidence and Complaint Mechanisms - After acquiring prepaid cards, consumers must retain all relevant documentation, including invoices, contracts, and transaction records, to protect their rights in case of disputes [3] - In the event of a dispute, consumers should first attempt to resolve the issue with the merchant, and if unsuccessful, they can escalate the matter through various channels, including local consumer protection hotlines and legal action [4] - The Maoming Consumer Rights Protection Committee emphasizes the need for businesses to operate legally and transparently, adhering to fair trading principles and avoiding deceptive practices that harm consumer rights [4]
多地消协发布上半年消费者投诉情况:预付式消费、老年人遭欺诈等问题突出
Sou Hu Cai Jing· 2025-07-29 04:21
Group 1 - Consumer complaints in various regions have highlighted issues such as fraud, false advertising, and prepaid consumption since July 2025 [1] - In Hunan, consumer complaints increased by 23.02% year-on-year, with a total of 20,726 complaints received in the first half of 2025 [2][4] - Quality issues accounted for 30.13% of complaints in Hunan, with price and after-sales service issues following at 15.4% and 14.57% respectively [4] Group 2 - In Hunan, the medical beauty sector saw 213 complaints, primarily due to false advertising and misleading promotional tactics [6] - In Shaanxi, a total of 7,789 complaints were received, with after-sales service and quality issues being the main focus [7][9] - In Guangdong, consumer complaints rose by 30.34% to 538,852, with service-related complaints making up 52.97% of the total [10][12] Group 3 - In Sichuan, 33,824 complaints were received, with prepaid consumption and fraud against the elderly being significant issues [13] - In Tianjin, 4,327 complaints were processed, with after-sales service issues being a major concern [14][15]
家长万元课时费险些打水漂 “预付式消费”新规亮剑校外培训乱象
Zhong Guo Qing Nian Bao· 2025-07-23 01:13
Core Points - The article highlights the challenges faced by consumers in prepayment scenarios, particularly in the education and training sector, where businesses often encourage upfront payments with promises of discounts, leading to difficulties in obtaining refunds when services are not delivered as promised [1][2][3] Group 1: Consumer Experience - A parent named Wu Man paid 17,188 yuan for music lessons but faced issues when the training institution suddenly closed, leaving her with 103 unfinished lessons and a complicated refund process [1][2] - The institution initially promised a refund but later provided various excuses for not returning the money, leading Wu Man to seek legal recourse [2][3] Group 2: Legal Framework - The implementation of the Supreme People's Court's interpretation on prepayment disputes grants consumers the right to terminate contracts when service delivery costs increase significantly due to business relocations [3][4] - The interpretation invalidates the common practice of calculating refunds based on original prices rather than discounted rates, which was a prevalent industry norm [7][8] Group 3: Industry Practices - The article discusses the prevalence of "professional closure" tactics among businesses, where they delay refunds, transfer assets, or disappear, complicating consumer claims [3][10] - The training institution involved in Wu Man's case was found to have a complex corporate structure, making it difficult for consumers to pursue claims against shell companies [7][8] Group 4: Regulatory Implications - The new regulations also hold brand franchisors accountable for consumer losses if they mislead consumers regarding their contractual obligations [8][9] - Shopping malls are required to verify the business licenses and qualifications of operators to prevent unlicensed businesses from collecting consumer prepayments [8][9] Group 5: Future Outlook - The article suggests that the rise of online training institutions has complicated the landscape, with many businesses exploiting consumer urgency to secure upfront payments while failing to deliver promised services [10] - The interpretation aims to encourage businesses to prioritize consumer rights and improve service quality, moving away from risky prepayment models [10]
“成都预付保”即将上线!平台差额监管,若遇商家“跑路”可启动保障机制
Sou Hu Cai Jing· 2025-07-10 01:35
Core Viewpoint - The prepayment consumption model in the social medical service sector faces a trust crisis due to incidents of businesses "running away," prompting a need for solutions to restore consumer confidence and ensure healthy industry development [1][3]. Group 1: Industry Challenges - The reliance on prepayment consumption in the social medical service sector allows consumers to enjoy discounts and convenience while helping businesses secure customers and manage funds [3]. - Recent incidents of businesses closing unexpectedly have led to consumer difficulties in obtaining refunds, exacerbating the trust crisis within the industry [3][4]. Group 2: Proposed Solutions - The "Chengdu Prepayment Protection" platform is set to launch, aiming to build a trust bridge between consumers and businesses through a model of "government-led + professional operation + bank custody" [3][4]. - The platform will implement measures such as online promotion and offline credit identification for trustworthy businesses to enhance consumer trust [4]. Group 3: Financial Support and Risk Management - The platform will allow businesses to use 30%-70% of their funds for daily operations based on a whitelist system, with more flexibility for those with good credit [4]. - In case of business closures, the platform has a service guarantee mechanism to assist with service transfers or refunds, ensuring continuous medical service for consumers [4]. Group 4: Pilot Programs and Regulatory Support - A joint initiative by multiple government departments aims to optimize the business environment and address issues in prepayment consumption, with pilot programs in specific regions focusing on social medical services and other sectors [6]. - The initiative emphasizes proactive measures to prevent issues rather than reactive accountability, aiming to boost consumer confidence and meet medical service demands [6].
预付式消费司法解释实施两个月消费者体验如何?记者调查
Bei Jing Qing Nian Bao· 2025-06-30 22:40
Core Viewpoint - The implementation of the Supreme Court's interpretation on prepaid consumption disputes has led to improved consumer rights and experiences, particularly in the fitness industry, where consumers are now more empowered to seek refunds and transfer memberships [1][3][8]. Group 1: Consumer Experiences - A consumer named Wang faced difficulties in obtaining a refund after experiencing injuries from a fitness program, but successfully sued for a full refund after the new interpretation was enacted [2][5]. - Another consumer, Teng, resolved a two-year dispute regarding unused training sessions after the interpretation clarified her rights, leading to a court ruling in her favor [6][7]. Group 2: Business Adjustments - Many businesses, including gyms and beauty salons, have adjusted their policies to allow easier refunds and membership transfers in response to the new interpretation [4][10]. - Individual businesses tend to have fewer restrictions on refunds and transfers compared to chain stores, which often provide clearer contracts and service optimizations [4]. Group 3: Legal Clarifications - The interpretation outlines specific consumer rights, including a seven-day no-reason refund policy, which addresses the information asymmetry between consumers and businesses [3][11]. - It identifies seven types of unfair contract terms related to prepaid services, empowering consumers to challenge unreasonable clauses [8][9]. Group 4: Recommendations for Consumers - Consumers are advised to strengthen their evidence collection practices, such as retaining contracts, payment records, and communication with businesses to support their claims [12][13]. - The interpretation emphasizes the importance of clear contractual agreements and the need for consumers to understand their rights regarding refunds and service quality [14][15].
预付式消费困局破题!“广信预”平台首发亮相金交会
Sou Hu Cai Jing· 2025-06-26 14:54
Core Viewpoint - The emergence of the "Guangxin Yu" platform aims to address the prevalent issues in prepaid consumption, enhancing consumer confidence and ensuring the safety of prepaid funds through digital currency technology [1][3]. Group 1: Platform Overview - The "Guangxin Yu" platform was launched at the 14th China (Guangzhou) International Financial Trading Expo, developed by Guangzhou Digital Technology Group in collaboration with state-owned banks [1]. - The platform utilizes digital RMB and smart contract technology to create a closed-loop management system for prepaid funds, ensuring real-time settlement and security for consumers [3][4]. Group 2: Consumer Benefits - Consumers retain ownership of prepaid funds until the moment of consumption, with smart contracts automatically executing payments based on predefined conditions [3]. - In cases of merchant bankruptcy or service cessation, the platform guarantees the safe return of prepaid funds to consumers [3][4]. Group 3: Merchant Advantages - Merchants benefit from zero withdrawal fees and low-interest financing products provided by banks, reducing operational costs and enhancing payment efficiency [4]. - The platform's smart contract controls all prepaid funds, effectively eliminating the risk of fund misappropriation [4]. Group 4: Collaborative Ecosystem - The platform aims to establish a collaborative ecosystem involving government, banks, enterprises, and consumers, driving digital transformation in industry governance [4]. - The initiative is expected to contribute to Guangzhou's goal of becoming an international consumption center, stimulating market vitality and promoting social stability [4].
预付式消费新规落地一个多月,成都多家舞蹈机构仍然办卡容易退费难
Sou Hu Cai Jing· 2025-06-19 14:07
Group 1 - The Supreme People's Court's interpretation on prepayment consumption disputes aims to address issues such as fund misappropriation, "unfair clauses," and refund difficulties, which remain prevalent despite the new regulations [1][2] - The interpretation consists of 27 articles that clarify the scope of application, responsibility identification, contract interpretation, refund obligations, and evidence provision responsibilities for operators, enhancing consumer protection while balancing the interests of businesses [2][26] - The interpretation allows consumers to claim punitive damages if operators abscond with funds and invalidates unfair clauses that restrict refund rights, thus facilitating a more equitable consumption environment [2][26] Group 2 - A case study involving a consumer named Ms. He highlights ongoing challenges in obtaining refunds, as she was denied a refund for a dance course she never attended, illustrating the difficulties consumers face in exercising their rights [3][4][20] - Despite the new regulations, many businesses continue to impose high fees for refunds or transfers, with some charging up to 30% of the total fee, indicating that the implementation of the new rules has not significantly changed business practices [21][25] - Legal experts emphasize that consumers have the right to reject unfair terms and can seek legal recourse if businesses fail to comply with refund requests, reinforcing the importance of consumer awareness and vigilance in prepayment transactions [26][27]
杭州网红品牌欢牛蛋糕倒闭,影视飓风数万元储值金难退
Jing Ji Guan Cha Wang· 2025-06-18 22:47
Core Viewpoint - The local bakery brand HuanNiu Cake House in Hangzhou announced its impending closure after 12 years of operation, attributing the decision to rising costs, intense market competition, and internal management failures [1] Group 1: Company Background and Operations - HuanNiu Cake House was founded in 2013 in Hangzhou by Deng Zhouhong, who initially operated a private cake shop [3] - The company received nearly $10 million in Series A funding from Shunwei Capital in 2022, which facilitated its expansion [3] - The number of new stores opened from 2021 to 2024 was 12, 15, 31, and 9 respectively, while the number of closures during the same period was 1, 1, 7, and 17 [3] - In 2023, HuanNiu Cake House had a peak of 67 stores, but projections for 2024 indicated that closures would outnumber openings [3] Group 2: Financial and Legal Issues - Prior to the announcement of closure, HuanNiu (Hangzhou) Catering Management Co., the parent company, was listed as a defendant in a court case with an execution amount of 1.1142 million yuan [2] - The company and its legal representative were restricted from high consumption due to failure to fulfill financial obligations [2] - HuanNiu Cake House claimed that these issues were related to early business debts and did not indicate bankruptcy [2] Group 3: Consumer Impact - The closure announcement directly affected consumers holding prepaid cards, with amounts ranging from tens to thousands of yuan [4] - Many consumers reported that several stores had closed and shared their experiences on social media [4] - A notable consumer, a video production company, reported losses amounting to several tens of thousands of yuan due to unredeemed prepaid cards [5] - The Hangzhou market supervision bureau has received consumer complaints and is currently following up on refund issues related to prepaid consumption [5]
预付卡背后是信任的“博弈”
Mei Ri Shang Bao· 2025-06-17 03:26
Group 1 - The core viewpoint of the articles highlights the challenges faced by the cake brand "Huan Niu Cake House," which announced its closure due to rising costs, intense market competition, and management failures, leaving consumers with prepaid cards uncertain about their value [1] - The announcement of the brand's closure came shortly after it was revealed that its associated company and legal representative were restricted from high consumption due to unpaid debts amounting to 1.2047 million yuan [1] - The situation draws parallels to the previous closure of another bakery giant, "Floating Forest," which also faced consumer trust issues related to prepaid cards [1] Group 2 - The "Anxin Pay" model introduced in Hangzhou aims to address the challenges of prepaid consumption, allowing consumers and merchants to engage in a more secure transaction environment [2] - This model includes two types of prepaid options: "prepay and enjoy later" and "enjoy now and pay later," attracting 200,000 consumers and over 4,000 merchants across various industries [2] - The "Anxin Pay" initiative has reportedly improved merchant conversion efficiency by 10% to 40%, providing a sense of security for businesses and consumers alike [2]