Core Points - The investigation aims to enhance consumer rights protection services in Yuncheng City, focusing on the operation of the 12315 consumer rights protection service stations [1][3] - The investigation team visited various locations, including Walmart and local markets, to assess the daily operations and complaint handling processes of the service stations [3][5] Group 1 - The investigation team emphasized the need for proactive resolution of consumer disputes, positioning service stations as the first line of communication between consumers and businesses [5] - Recommendations were made to strengthen the self-regulation mechanisms for consumer disputes, ensuring issues are addressed at their inception [5] - The team called for standardized construction and management of service stations, ensuring clear responsibilities and effective complaint resolution processes [5] Group 2 - The importance of industry self-discipline was highlighted, with industry associations encouraged to establish self-regulatory agreements and professional mediation teams [5] - A multi-faceted dispute resolution mechanism combining administrative and industry mediation was proposed to create a safe and trustworthy consumer environment [5]

"消费维权服务站"是校园消费维权的"前沿哨所"，能够快速响应师生消费诉求，高效化解消费纠纷，可 极大提升维权效率，让师生消费更安心。消费维权服务站除及时处理消费纠纷外，还积极开展消费维权 宣传。通过举办各类宣传活动，向师生普及消费维权知识及相关法律法规，增强师生消费维权意识与理 性消费能力，从源头上减少消费引发的问题，为校园消费环境筑牢"防护网"。 下一步，济南高新区市场监管部将持续指导服务站建设，推动建立常态化消费维权工作机制，努力形成 可复制推广的校园消费维权模式，让更多师生享受到优质的消费维权服务。 齐鲁晚报齐鲁壹点记者李培乐 为切实维护师生消费权益，营造和谐有序的校园消费环境，8月13日，济南高新区市场监管部交易秩序 管理办公室联合巨野河市场监管所，走进山东职业学院，设立高校"消费维权服务站"并授牌。 ...

《市场监督管理投诉举报处理办法(征求意见稿)》向社会公开征求意见 投诉维权新规要来了，这些变化请注意 中国青年报 (2025年08月12日 05版) 新增不得利用投诉举报牟取不正当利益等规定，新增投诉的回访问效要求和市场监管部门的告知方式， 删除电子商务等具体的举报管辖规定……8月6日，市场监管总局组织修订的《市场监督管理投诉举报处 理办法(征求意见稿)》(以下简称《办法》)向社会公开征求意见，引发广泛关注。 新规若施行，消费者投诉维权将迎来哪些变化？又有哪些注意事项？中国社会科学院大学教授张严方指 出，《办法》紧扣"谁可以投诉、投诉什么、如何投诉"等核心问题，系统构建起一套以权利要件为基 础、以程序规范为支撑的受理机制，形成了较为完整的制度链条。 随着数字经济的迅猛发展和消费形态的深刻变化，我国消费维权活动呈现出复杂化、多元化趋势。数据 显示，2025年上半年，全国消协组织共受理消费者投诉995971件，同比增长27.23%，接待消费者来访 和咨询33万人次。面对如此庞大的投诉量，传统的投诉举报制度逐渐显现出适应性不足问题。 记者从市场监管总局获悉，总局规章《市场监督管理投诉举报处理暂行办法》施行5年以来， ...

今年以来，新疆维吾尔自治区乌苏市市场监管局坚持党建引领，积极践行"实干争先"理念，着力强化消 费维权保护工作，促进社会和谐稳定。 据统计，上半年，共受理消费者投诉举报814件，较2024年同比上升23%，其中投诉698件、举报116 件，为消费者挽回经济损失43.2万元。在消费纠纷调解工作中，该局指定专人负责消费维权事务，并确 保在法定期限内高效办结消费者投诉，实现各环节运转顺畅。对处理消费者投诉过程中发现的经营者违 法行为，坚决予以立案调查，明确规范工作办理要求及程序。同时，该局合理调配维权资源，构建科学 有效的机制，全力确保节日期间12315、12345投诉平台、消费维权点、来信、来函等消费投诉举报渠道 畅通，及时化解消费纠纷。（杜志锋、甘露、杜仲威） ...

今年初，丹徒区某宠物用品公司遭遇多起涉嫌虚假宣传的举报，执法人员敏锐地发现，举报内容高 度雷同，且举报人并未实际购买相关产品，存在职业索赔嫌疑。经核查，企业宣传用语属网络常见表 述，产品功能也符合宣传描述，最终依法作出不予立案决定，帮助企业避免了不必要的纠纷。 "丹徒区市场监管部门办事效率高，始终站在消费者角度解决问题，帮我们解决了大难题。"日前， 来自广东的消费者任先生在经历跨省消费纠纷调解后，对市场监管部门的作为大加赞赏。原来，任先生 购买某机械公司的臂架泵，使用后发现效果不佳，怀疑有质量问题发起投诉。区市场监督管理局迅速响 应，在3个工作日内解决纠纷，为任先生挽回损失8800元。 近年来，丹徒区市场监督管理局直面"优化营商环境"与"保障消费环境"两大任务，围绕投诉举报工 作破题，努力打造"商家安心经营、消费者放心消费"的双优发展新格局。 过滤职业举报，让企业轻装上阵谋发展 "从举报到查处仅用1天时间，这样的效率让我们消费者太放心了！"在某超市假冒白酒查处现场， 举报人吴先生对执法效率连连点赞。丹徒区市场监督管理局联合酒厂鉴定团队，从接到举报到完成现场 检查、证据固定、鉴定认定等全流程处置，高效协同的执法 ...

Group 1 - The core viewpoint of the articles highlights the active measures taken by the Suzhou market supervision authority to ensure the quality and authenticity of silk products during the peak summer tourism season [1][2] - A special inspection was conducted around key tourist attractions such as the Humble Administrator's Garden, Pingjiang Road, and Guanqian Street, focusing on silk merchants and various silk products [1] - The inspection revealed that out of 36 silk product vendors checked, 10 were found to have issues such as lacking proper labeling and being unregistered, all of which were ordered to rectify their practices [1] Group 2 - The authority is implementing a long-term regulatory mechanism by issuing notices and reminders to merchants, encouraging self-inspection, and increasing the frequency and scope of product sampling [1] - A public awareness initiative was launched, involving over 40 merchants, to enhance their understanding of silk quality standards [1] - Consumers are advised to retain purchase receipts and report any quality issues or suspected counterfeit products through designated hotlines to protect their rights [2]

Core Insights - The article highlights the efficiency of consumer rights protection in Zibo, where complaints have decreased by 3.22% while the problem resolution rate has significantly increased, showcasing a successful consumer environment strategy [1][2] Group 1: Mechanism and Efficiency - Zibo has implemented a "2135" rapid response mechanism, ensuring urgent complaints receive feedback within two hours and are resolved within one day, while general complaints are cleared within five days [2] - The "advance compensation" mechanism has been established, involving 43 major shopping centers and markets that act as guarantors for 5,194 merchants, enhancing consumer confidence [2] Group 2: Technological Empowerment - Digital technology has been integrated into consumer rights protection, with AI assistants like "Qi Xiaobao" aiding staff in resolving complaints efficiently, achieving a 93.02% resolution rate on the national 12315 online mediation platform [2] - The use of mobile technology allows consumers to resolve issues quickly, contributing to a more streamlined complaint process [2] Group 3: Consumer Experience Enhancement - Zibo has created a "trustworthy consumption network," with initiatives like "one store, one code" for merchants to display credit ratings and complaint histories, enhancing transparency for consumers [3] - The city aims to cultivate 600 trustworthy consumption units and areas, making "trust" a visible aspect of urban life [3] Group 4: Online Consumption Regulation - Zibo has proactively addressed issues in live-streaming sales by establishing compliance templates for 22 live-streaming rooms, ensuring that regulations are followed [4] - The largest agricultural sales platform in the province, "Qiangnongzi," has maintained over 50% growth in GMV, demonstrating the effectiveness of compliance in business practices [4] Group 5: Collaborative Consumer Protection - The article emphasizes a collaborative approach to consumer protection, where government regulation, corporate self-discipline, and consumer participation work together to create a safe shopping environment [4] - The transformation of Zibo from a temporary hotspot to a sustainable consumer-friendly city is highlighted, indicating long-term growth potential [4]

Core Points - The meeting held on July 25 focused on enhancing consumer confidence and improving the consumption environment in Zibo City [1] - The city has implemented various mechanisms to address consumer complaints and improve service quality, leading to increased consumer satisfaction [3][5] - The meeting emphasized the importance of consumer protection as a key driver for economic growth and outlined strategies to promote a trustworthy consumption ecosystem [6] Consumer Rights Protection - The city has adopted a "2135" rapid complaint handling mechanism and a one-hour quick adjustment system for popular shopping areas to enhance consumer rights protection [3][5] - A multi-faceted approach to dispute resolution has been established, including administrative mediation and judicial confirmation to improve the effectiveness of consumer rights protection [8] Consumption Environment Improvement - The meeting highlighted the need for a long-term consumer rights protection mechanism and the importance of quick response to consumer complaints [5] - The city aims to create a dynamic management model for trustworthy consumption, focusing on cultivating reliable businesses and enhancing overall industry standards [6] Collaborative Governance - The meeting called for a collaborative governance approach to consumer rights protection, involving various stakeholders to create a shared responsibility for maintaining a healthy consumption environment [8] - The establishment of a consumer rights protection committee is intended to enhance the authority and effectiveness of administrative mediation outcomes [8]

Group 1: Consumer Complaints in Guangdong - In the first half of 2025, Guangdong's consumer committees received 51,200 visits and consultations, handling 538,900 complaints, with 318,100 cases resolved through mediation, recovering economic losses of 222 million yuan [1] - Complaints related to education and training services increased significantly, with 18,614 cases reported, a year-on-year increase of 3,856 cases, representing a growth rate of 26.13% [1] - Major issues in education complaints included false advertising, unclear fees, and difficulties in obtaining refunds, particularly affecting elderly consumers [1] Group 2: Pet Industry Complaints - The "pet economy" is growing, with 953 complaints related to pets and pet products in the first half of the year, highlighting issues such as forced consumption, excessive medical treatments, and health fraud [2] - Bundled consumption has become a major complaint area, with consumers facing issues like mandatory packages for medical beauty services and hidden costs in pet sales [2] - Consumers are advised to understand pricing and demand health certificates for pets before making purchases [2] Group 3: Apparel and Footwear Complaints - Complaints regarding clothing and footwear reached 38,685, making it the top category of product complaints, accounting for 12.89% of total complaints [2] - The consumer committee emphasizes the need for consumers to be cautious when shopping, both online and offline, and to retain purchase evidence for potential disputes [2]

Group 1 - The total number of consumer complaints handled by consumer committees in Guangdong Province in the first half of the year reached 538,852, representing a 30.34% increase compared to the same period last year [2] - The number of complaints that were accepted and resolved through mediation was 318,080, showing a slight decrease of 2.62% year-on-year [2] - The economic losses recovered for consumers amounted to 222 million yuan, which is a decrease of 0.74% compared to the previous year [2] Group 2 - Complaints related to education and training services saw a significant increase, with 3,856 more complaints than last year, marking a 26.13% rise [5] - The total number of service-related complaints was 158,908, accounting for 52.97% of all complaints, with internet services, social services, and education services making up 74.37% of this category [5] - Safety-related complaints increased notably, with 6,056 cases reported, reflecting a 28.85% rise compared to the previous year [6] Group 3 - The majority of complaints were concentrated in the Pearl River Delta region, indicating a stable overall trend in consumer complaints across the province [2] - The most common types of complaints were related to after-sales service, contracts, and quality, totaling 268,721 cases, which accounted for 89.57% of all complaints [6] - Safety complaints were primarily focused on food and social services, with 1,107 and 2,742 cases respectively, together making up 63.56% of safety-related complaints [8]