Core Viewpoint - The incident of an elderly person passing away while attempting to withdraw money from a bank has sparked significant social concern and prompted the banking industry to reflect on how to effectively address situations where a cardholder's account is locked due to incorrect password entries by relatives or friends [1][2]. Group 1: Solutions for Locked Bank Cards - There are three primary methods for resolving issues when a bank card is locked due to consecutive incorrect password entries: visiting a bank branch with valid identification, using mobile or online banking services to unlock the password, or calling customer service for assistance [2][3]. - The bank typically recommends that cardholders visit the bank branch in person for unlocking their cards, as this method is more efficient for elderly customers who may not be familiar with online banking processes [2][3]. - If a cardholder is unable to visit the bank due to illness, banks may offer home service for password resetting, provided the cardholder can confirm their identity [4]. Group 2: Considerations for Elderly Customers - The aging population is increasingly facing issues with locked bank cards, often due to forgetting passwords, which can lead to difficulties in accessing funds [3][5]. - In cases where elderly cardholders are incapacitated, their relatives can present hospital billing statements to the bank, allowing for direct transfers to cover medical expenses without needing to reset the password [5]. - Banks are encouraged to enhance their financial services for elderly customers, ensuring that solutions are tailored to their specific needs and circumstances [3].