Core Viewpoint - Major food delivery platforms in China are shifting from penalizing riders for late deliveries to a service score management system, aiming to enhance rider experience and rights protection [1] Group 1: Company Initiatives - JD.com has initiated a pilot program in 25 cities, including Shenzhen and Nanjing, to eliminate penalties for late deliveries, replacing them with a service score system [1] - The pilot is part of JD.com's ongoing efforts to improve rider rights and includes additional measures such as extra subsidies during adverse weather and various support programs for riders [1] - Meituan plans to fully eliminate late delivery penalties by the end of 2025, as stated during a recent event focused on rider experience [1] Group 2: Industry Trends - Ele.me is also moving towards gradually eliminating late delivery penalties, promoting a shift from negative penalties to positive incentives [1] - The industry is collectively focusing on enhancing rider well-being by implementing fatigue prevention rules and optimizing mandatory offline features [1]

长沙晚报10月21日讯（全媒体记者 吴鑫矾）超时罚款一直困扰着外卖骑手，但随着外卖平台陆续以扣积分替代 罚款，有望正向激励行业发展。21日，记者从多个外卖平台获悉，外卖平台正持续通过多项举措优化骑手体 验，其中美团、京东等已在长沙试点取消骑手订单超时罚款。 在长沙试点取消超时罚款 "骑手肯定是想快点送，毕竟是按单挣钱。从罚款到扣分，让我们送单时心态更从容，再也不用冒险了。"骑手 王师傅在长沙从业已有3年，他告诉记者，"骑手超时一般是遇到了商家爆单、交通堵塞等情况，这些都是非自 长期以来，超时即罚是外卖平台的刚性规则。这在行业发展初期确有一定的效率优势，却也埋下了诸多安全隐 患，比如骑手为避免扣款，采取加速行驶、逆行等行为。 2024年12月，美团在行业内率先开启超时免罚试点。2025年3月美团推出了"安准卡"制度，以超时扣分、准时加 分的方式，替代原有的超时罚款。7月，超时免罚的考核机制在包括长沙、武汉、杭州在内的一线城市试点，逐 步向多个城市展开。8月，美团率先宣布年底将全面取消超时罚款。数据显示，截至目前，美团"安准卡"已经上 线包括长沙在内的全国100多个城市，并将在年底完成全国覆盖。 目前，多家行业内 ...

Core Viewpoint - The article emphasizes the need for a more humane and tolerant approach in the delivery industry, particularly regarding the treatment of delivery riders and the evaluation system by customers [1][3]. Group 1: Changes in Delivery Platforms - Major delivery platforms are implementing measures to cancel penalties for late deliveries and allow riders to block difficult customers, promoting mutual rights protection [1][2]. - Meituan plans to eliminate late delivery penalties by the end of 2025, shifting from punitive measures to positive incentives through training [1][2]. - JD.com has initiated trials in 25 cities to replace late delivery penalties with a "service score" management system [2]. Group 2: Customer and Rider Dynamics - The working conditions of delivery riders differ significantly from office workers, and riders deserve respect and fair evaluations rather than arbitrary negative reviews [2]. - The introduction of features allowing riders to block abusive customers aims to balance the power dynamics between customers and riders, enhancing the riders' dignity and work experience [2]. Group 3: Government Support and Policy - The National Market Supervision Administration has proposed guidelines to ensure fair labor relations and reasonable income for delivery riders, highlighting the importance of their rights and protections [3]. - The number of delivery riders in China has reached tens of millions, necessitating societal attention to their rights and working conditions [3].

Core Points - The article discusses the introduction of a two-way evaluation system for delivery riders by Meituan, allowing them to anonymously rate customers and block those who engage in abusive behavior, marking a significant shift in the delivery industry towards fairness and balance in service relationships [1][2][8] Group 1: Two-Way Evaluation System - Meituan has launched a trial of a rider evaluation and user blocking feature in seven cities, enabling riders to provide anonymous feedback on customers within 48 hours of order completion [1][2] - Riders can block up to two users for a period of 365 days, but must provide evidence of abusive behavior for the block to be approved by the platform [2][9] - This initiative is seen as a response to the previously unbalanced power dynamics favoring customers, aiming to improve operational efficiency and meet regulatory expectations [2][12] Group 2: Challenges and Industry Dynamics - The delivery industry faces challenges such as long wait times for food preparation, which riders often bear the brunt of in customer complaints, leading to increased pressure on them [3][7] - There is a call for a "block merchant" feature to further protect riders from delays caused by restaurants, which could help clarify responsibilities in the delivery process [7][9] - The competitive landscape among delivery platforms is intensifying, with companies like Ele.me and JD.com also enhancing rider benefits and protections in response to market pressures [11][12] Group 3: Regulatory and Social Expectations - The introduction of the two-way evaluation system aligns with new regulatory requirements aimed at protecting rider rights and ensuring fair compensation for their labor [12] - The article emphasizes that platforms that prioritize rider welfare will likely gain a competitive edge in the market, as they shift the perception of riders from mere tools to respected laborers [12]

Core Insights - The article discusses the shift in the delivery industry regarding the cancellation of late delivery penalties for riders, with platforms like Ele.me and Meituan leading the change [1][4]. Group 1: Company Initiatives - Ele.me is piloting the cancellation of late delivery penalties in cities such as Nantong, Changzhou, Jieyang, and Jingdezhen, with plans to expand to more cities in October [1][2]. - Meituan is also reforming its late delivery management system, initially testing in Quanzhou, and aims to implement a nationwide "no penalty for late delivery" policy by the end of 2025 [1][3]. - Both companies are replacing monetary penalties with a service points system, where riders can earn or lose points based on their delivery performance [2][3]. Group 2: Rider Perspectives - Riders express that the new system reduces their anxiety about penalties, allowing them to focus on timely deliveries without the fear of financial loss [3][4]. - The service points system incentivizes riders to maintain high service levels, as higher points correlate with better earnings [2][4]. - Riders believe that the cancellation of late penalties will not negatively impact delivery efficiency, as they remain motivated to complete deliveries promptly [3][4]. Group 3: Consumer Concerns - Consumers are concerned that the cancellation of late delivery penalties may lead to longer wait times for their orders, especially during peak periods [2][4]. - The platforms are tasked with balancing rider rights and consumer experience to ensure that service quality remains high despite the changes [4][5]. Group 4: Industry Implications - The changes in penalty structures are seen as a move towards a more balanced ecosystem that considers the needs of riders, consumers, and platforms [5]. - Experts suggest that the adjustments could lead to a safer and more responsible operation within the food delivery industry, promoting collaboration among all stakeholders [5].

Core Viewpoint - Major delivery platforms including JD.com, Ele.me, and Meituan are implementing measures to ease penalties on delivery riders, transitioning from a punitive system to a more incentive-based management approach [1][2][4][6]. Group 1: JD.com Initiatives - JD.com has initiated a pilot program in 25 cities, including Shenzhen and Wuhan, to eliminate penalties for delivery delays, replacing them with a "service score" system that incentivizes performance rather than punishing delays [2]. - The company is also enhancing rider welfare through various initiatives, such as additional subsidies during adverse weather, a fund for riders' children, and improved insurance coverage [2]. Group 2: Ele.me Developments - Ele.me is testing a new service score system to replace the previous penalty for late deliveries, aiming to reward riders based on their performance and effort [4]. - The pilot program is currently being implemented in cities like Nantong and Changzhou, with plans to expand to more cities by October [4]. Group 3: Meituan's Strategy - Meituan plans to completely eliminate penalties for delivery delays by the end of 2025, having already tested a system that rewards timely deliveries and provides training instead of penalties [6]. - The company has conducted trials in 22 cities, focusing on a more supportive and scientifically-based management approach for riders [6].

Core Points - Major delivery platforms including JD.com, Ele.me, and Meituan have announced measures to ease penalties on delivery riders by gradually eliminating or replacing late delivery fines with alternative systems [1][4][5]. Group 1: JD.com - JD.com has initiated a pilot program in 25 cities, including Shenzhen and Wuhan, to eliminate late delivery fines and replace them with a "service score" management system [1][2]. - The new system will deduct service points based on the time of delay instead of directly penalizing with cash fines, aiming to shift from punitive measures to positive incentives [2]. - Additional measures include extra subsidies during adverse weather, a fund for riders' children, and improved insurance coverage to enhance the delivery experience [2]. Group 2: Ele.me - Ele.me is testing a new service score system to replace late delivery fines, focusing on rewarding riders based on performance rather than penalizing them for delays [4]. - The pilot program is currently being implemented in cities such as Nantong and Changzhou, with plans to expand to more cities by October [4]. Group 3: Meituan - Meituan plans to completely eliminate late delivery fines by the end of 2025, having already begun trials of a new system that rewards timely deliveries and provides training instead of penalties [5][6]. - The company has tested this approach in cities like Quanzhou and Nanning, with 22 cities already participating in the late fine exemption program [6]. - The management strategy is shifting from punitive to a more supportive and scientifically-based incentive system [6].

Core Viewpoint - The introduction of a dual evaluation mechanism for food delivery services aims to balance the power dynamics between riders and customers, allowing riders to block problematic customers and enhancing their rights as workers [1][2][3] Group 1: Evaluation Mechanism - The new feature allows riders to select "do not deliver to this customer" for up to 365 days if they face abusive behavior, thus correcting the previous one-sided evaluation system [1][2] - This dual evaluation system empowers riders to refuse unreasonable demands from customers, potentially improving service quality and fostering a more harmonious relationship between riders and customers [2][3] Group 2: Challenges and Concerns - There are concerns regarding the protection of user rights in cases where riders block customers, especially in difficult delivery scenarios, and how to ensure fair treatment of customers who may be unjustly blocked [2][3] - The platform's role as a neutral rule-maker raises questions about its responsibility in managing the relationship between riders and customers, as it may avoid its obligations as the primary organizer [3][4] Group 3: Recommendations for Improvement - To address the underlying issues, the platform should consider implementing differentiated pricing based on order difficulty, ensuring fair compensation for riders and preventing mass blocking of customers [4][5] - Establishing formal employment relationships for riders would compel the platform to create effective complaint channels and support systems, enhancing riders' dignity and promoting a healthier ecosystem [4][5]

Core Viewpoint - The article discusses the shift in the evaluation mechanism of food delivery services from a one-sided to a two-sided system, allowing delivery riders to evaluate and block users, thereby addressing the imbalance of power in the previous system [1][2]. Group 1: Evaluation Mechanism Changes - The new feature allows riders to block users who exhibit abusive behavior, preventing them from receiving service for up to 365 days [1]. - This change aims to correct the power imbalance where users previously held absolute authority over riders, leading to potential abuse of the rating system [1][2]. Group 2: Impact on Rider Rights - Riders can now refuse unreasonable requests from users without fear of punishment, which enhances their sense of job satisfaction and service quality [2]. - The ability to block users is expected to foster a more harmonious relationship between riders and users, as poorly rated users may be compelled to amend their behavior [2]. Group 3: Systemic Issues and Responsibilities - The article raises concerns about the platform's role, suggesting that it may be evading its responsibilities by shifting the burden of conflict resolution onto individual riders and users [3]. - It emphasizes the need for platforms to establish clear complaint channels and provide support to riders, as they are not formal employees and thus lack adequate protection [3][4]. Group 4: Recommendations for Improvement - To address the underlying issues, the article suggests implementing differentiated pricing based on order difficulty and integrating more riders as formal employees to ensure better rights protection [4]. - Establishing a fair complaint response mechanism and representing riders in disputes with users are crucial for enhancing rider dignity and creating a balanced ecosystem [4].

Group 1 - The core point of the article is the collaboration between Meituan and its delivery riders to enhance labor rights and benefits, culminating in the signing of a special labor protection agreement for 2025 that will benefit over ten million riders nationwide [2] - Meituan has initiated a trial of the "Anzhun Card" in over 30 cities, which replaces fines with a points system for managing delivery delays, with plans for full implementation by the end of this year [2] - The company will subsidize 50% of the pension insurance costs for riders who participate, with the subsidy covering one million riders nationwide and having no restrictions on eligibility or location [2] Group 2 - Meituan has implemented work injury insurance coverage in 17 provinces and cities, with over 1.5 billion yuan paid in insurance fees by the platform as of mid-year [3] - The platform also fully subsidizes commercial insurance for dedicated delivery riders, ensuring that riders do not incur any additional costs [3]