Core Viewpoint - The major food delivery platforms in China, including JD.com, Ele.me, and Meituan, are shifting from a punitive model of managing delivery riders to a positive incentive system, which is expected to enhance rider safety and promote sustainable industry development [1][2][3]. Group 1: Policy Changes - JD.com has initiated trials in 25 cities to eliminate penalties for late deliveries, replacing them with a "service score" system that incentivizes timely service rather than punishing delays [2][3]. - Ele.me is also implementing a similar service score system in various cities, with plans to expand this model by October [2][3]. - Meituan plans to completely abolish late delivery penalties by the end of 2025, having already tested a scoring system in Quanzhou [2][3]. Group 2: Industry Context - The shift in policy aligns with the draft regulations from the State Administration for Market Regulation, which discourages the use of financial penalties for late deliveries and emphasizes the protection of delivery workers' rights [3][4]. - The change is driven by increased public concern over the working conditions of delivery riders, regulatory requirements, and the platforms' need for sustainable growth [3][5]. Group 3: Safety and Efficiency - The previous penalty system has been linked to a rise in traffic violations among delivery riders, with over 20,000 infractions reported in a single week in March 2025 [4]. - The new incentive-based approach aims to reduce the pressure on riders, thereby improving safety and overall delivery efficiency [4][5]. Group 4: Future Considerations - The transition from punitive measures to positive incentives is seen as a critical step towards reducing industry "involution" and fostering a more balanced ecosystem for all stakeholders [5][6]. - Ongoing challenges include balancing consumer expectations for timely deliveries with the complexities of riders' working conditions, as well as ensuring that the new scoring system does not become merely a rebranding of the old penalty system [6][7].

Core Viewpoint - The article emphasizes the need for a more humane and tolerant approach in the delivery industry, particularly regarding the treatment of delivery riders and the evaluation system by customers [1][3]. Group 1: Changes in Delivery Platforms - Major delivery platforms are implementing measures to cancel penalties for late deliveries and allow riders to block difficult customers, promoting mutual rights protection [1][2]. - Meituan plans to eliminate late delivery penalties by the end of 2025, shifting from punitive measures to positive incentives through training [1][2]. - JD.com has initiated trials in 25 cities to replace late delivery penalties with a "service score" management system [2]. Group 2: Customer and Rider Dynamics - The working conditions of delivery riders differ significantly from office workers, and riders deserve respect and fair evaluations rather than arbitrary negative reviews [2]. - The introduction of features allowing riders to block abusive customers aims to balance the power dynamics between customers and riders, enhancing the riders' dignity and work experience [2]. Group 3: Government Support and Policy - The National Market Supervision Administration has proposed guidelines to ensure fair labor relations and reasonable income for delivery riders, highlighting the importance of their rights and protections [3]. - The number of delivery riders in China has reached tens of millions, necessitating societal attention to their rights and working conditions [3].

Core Insights - JD.com has initiated a pilot program in 25 cities to replace the penalty system for delivery riders with a "service points" management mechanism, aiming to shift from punitive measures to positive incentives [1] - Meituan plans to eliminate the penalty for delivery delays by the end of 2025, having already tested a points-based system in 22 cities [1] - Ele.me is also testing a new service points system to replace the penalty for late deliveries, with plans to expand this initiative to more cities in October [2] Industry Trends - The simultaneous adjustments by multiple platforms indicate a shift towards balancing commercial efficiency with labor rights, reflecting a trend towards more refined governance in the platform economy [2][3] - The recent draft regulations from the State Administration for Market Regulation emphasize the need for platforms to ensure fair labor practices and protect delivery workers' rights [2] Management Strategies - The new management approach focuses on a "reward-based" system rather than a punitive one, which is seen as a proactive response to regulatory requirements and a strategy to enhance rider loyalty [3] - The transition from a focus on speed to a focus on value and fairness in the delivery industry is highlighted as a significant governance upgrade [3] Challenges and Collaboration - The main challenge in implementing these changes lies in balancing consumer expectations for delivery speed with the complexities of riders' working conditions [3] - Successful implementation requires collaboration among platforms, riders, consumers, and government to optimize algorithms, enhance transparency, and improve communication [3]

Core Viewpoint - Major food delivery platforms in China, including JD Delivery, Ele.me, and Meituan, have announced trials to eliminate penalties for delivery riders who exceed time limits, shifting towards a service score management system to encourage positive performance rather than punitive measures [1][2][3][6]. JD Delivery - JD Delivery has initiated trials in 25 cities, including Shenzhen and Wuhan, to replace cash penalties for late deliveries with a "service score" system, promoting a shift from punitive measures to positive incentives [2]. - The platform is also enhancing rider experience through various initiatives, such as additional subsidies during adverse weather, a fund for riders' children, and improved insurance coverage [2]. Ele.me - Ele.me is testing a new service score system in cities like Nantong and Changzhou, aiming to replace the previous penalty system for late deliveries, with plans to expand this initiative to more cities by October [3]. - The platform is also upgrading fatigue prevention measures, including the introduction of AI voice reminders and optimizing the "forced offline" feature [3]. Meituan - Meituan plans to completely eliminate late delivery penalties by the end of 2025, having already piloted a system in Quanzhou that rewards timely deliveries while penalizing late ones through a scoring system [6]. - As of August, Meituan has implemented a penalty-free mechanism in 22 cities, focusing on training and learning rather than solely on penalties, indicating a shift towards a more supportive management approach [6].

Core Viewpoint - Delivery platforms are shifting from cash penalties for late deliveries to a service points system, aiming to promote positive incentives for riders instead of punitive measures [1] Group 1: Company Initiatives - JD Delivery has announced a pilot program in 25 cities, including Shenzhen and Nanjing, to replace cash penalties for late deliveries with a "service points" management mechanism [1] - Ele.me is also testing a new service points system to replace the original late delivery penalties, with trials currently in cities like Nantong and Changzhou, and plans to expand coverage by October [1] - Meituan plans to fully eliminate late delivery penalties by the end of 2025, having already implemented a points system in 22 cities, which includes both penalties for lateness and rewards for timely deliveries [1] Group 2: Industry Trends - The industry is moving towards a management approach that emphasizes training and positive reinforcement rather than punitive measures, reflecting a broader trend in gig economy labor practices [1] - The shift to service points systems indicates a significant change in how delivery platforms manage rider performance, focusing on motivation and engagement rather than fear of penalties [1]

Core Viewpoint - Major delivery platforms including JD.com, Ele.me, and Meituan are implementing measures to ease penalties on delivery riders, transitioning from a punitive system to a more incentive-based management approach [1][2][4][6]. Group 1: JD.com Initiatives - JD.com has initiated a pilot program in 25 cities, including Shenzhen and Wuhan, to eliminate penalties for delivery delays, replacing them with a "service score" system that incentivizes performance rather than punishing delays [2]. - The company is also enhancing rider welfare through various initiatives, such as additional subsidies during adverse weather, a fund for riders' children, and improved insurance coverage [2]. Group 2: Ele.me Developments - Ele.me is testing a new service score system to replace the previous penalty for late deliveries, aiming to reward riders based on their performance and effort [4]. - The pilot program is currently being implemented in cities like Nantong and Changzhou, with plans to expand to more cities by October [4]. Group 3: Meituan's Strategy - Meituan plans to completely eliminate penalties for delivery delays by the end of 2025, having already tested a system that rewards timely deliveries and provides training instead of penalties [6]. - The company has conducted trials in 22 cities, focusing on a more supportive and scientifically-based management approach for riders [6].

Core Viewpoint - Major food delivery platforms in China, including JD.com, Ele.me, and Meituan, are piloting the cancellation of penalties for delivery riders who exceed time limits, shifting towards a service score management system to promote positive incentives instead of punitive measures [1][3][4] Group 1: JD.com Initiatives - JD.com has announced the cancellation of order delay penalties in 25 cities, including Shenzhen and Wuhan, replacing it with a "service score" management mechanism [1] - The new system deducts service points based on the delay interval instead of cash penalties, aiming to encourage better service through positive reinforcement [1] - Additional measures to enhance rider experience include extra subsidies during adverse weather, a care fund for riders' children, and improved insurance coverage [1] Group 2: Ele.me Developments - Ele.me is also testing a new service score system to replace the penalty for delivery delays, currently being piloted in cities like Nantong and Changzhou [1] - The platform aims to implement a system where riders can earn more based on their performance, with plans to expand this initiative to more cities by October [1] - Ele.me has announced plans to provide nationwide coverage for delivery riders' pension and medical insurance subsidies by the end of 2025 [1] Group 3: Meituan's Approach - Meituan plans to fully eliminate penalties for delivery delays by the end of 2025, having already tested a system that rewards timely deliveries and penalizes delays in 22 cities [3] - The company has introduced features allowing riders to evaluate and block problematic customers, enhancing rider autonomy and safety [3] - Meituan's management strategy is shifting from punitive measures to a more supportive and scientifically-based approach to rider management [3] Group 4: Regulatory Context - The State Administration for Market Regulation has proposed guidelines indicating that platforms should not primarily use financial penalties for delivery delays, advocating for alternative management methods [4]

Core Insights - JD.com has announced the cancellation of late delivery fines for delivery riders in 25 cities, replacing it with a "service score" management system, shifting from punitive measures to positive incentives [1] - Ele.me is also testing a similar service score system to replace late delivery fines, aiming for a more rewarding structure for riders, with plans to expand to more cities by October [1] - Meituan has initiated a pilot program to eliminate late delivery fines by the end of 2025, focusing on training and positive reinforcement instead of penalties [2] Group 1 - JD.com has implemented a service score system to manage delivery riders, where fines for late deliveries are replaced by deductions from service scores based on the delay duration [1] - The company is enhancing rider experience through various initiatives, including extra subsidies during adverse weather, a care fund for riders' children, and improved insurance coverage [1] - Ele.me is currently piloting a service score system in cities like Nantong and Changzhou, aiming to promote a performance-based reward system for riders [1] Group 2 - Meituan has already tested a similar system in Quanzhou, focusing on a scoring mechanism that rewards timely deliveries and provides training instead of penalties [2] - As of August, Meituan has implemented a no-fine policy in 22 cities, indicating a broader industry trend towards positive reinforcement in rider management [2] - The shift in management strategies across these companies reflects a growing recognition of the need for better rider support and motivation [2]

Core Viewpoint - The article discusses the shift in management strategies for delivery riders in the food delivery industry, focusing on the transition from penalty-based systems to service score management systems across various platforms like JD.com, Ele.me, and Meituan [3][4]. Group 1: JD.com Initiatives - JD.com has announced the cancellation of penalty fines for delivery riders in 25 cities, replacing it with a "service score" management mechanism that incentivizes positive performance rather than punishing delays [3]. - The company is implementing additional measures to enhance rider experience, including extra subsidies during adverse weather, a fund for rider children's welfare, and improved insurance coverage [3]. Group 2: Ele.me's Response - Ele.me is also trialing a new service score system to replace the previous penalty for delivery delays, aiming to promote a system where riders can earn based on their performance [3]. - The new system is currently being tested in cities such as Nantong, Changzhou, Jieyang, and Jingdezhen, with plans to expand to more cities by October [3]. Group 3: Meituan's Approach - Meituan has initiated a pilot program in Quanzhou that uses a scoring system to reward timely deliveries while eliminating penalties for delays, with the goal of fostering a more supportive management approach [4]. - As of August, Meituan has implemented this no-penalty mechanism in 22 cities, indicating a broader industry trend towards positive reinforcement rather than punitive measures [4].

Core Viewpoint - Major food delivery platforms in China, including JD.com, Ele.me, and Meituan, are testing the cancellation of penalties for delivery riders who exceed order time limits, shifting towards a service score management system to promote positive incentives instead of punitive measures [1] Group 1: JD.com Initiatives - JD.com has announced trials in 25 cities, including Shenzhen and Wuhan, to eliminate cash penalties for delivery riders exceeding order time, replacing it with a service score system [1] - The company is implementing various measures to enhance rider experience, such as additional subsidies during adverse weather and establishing care programs for riders and their families [1] Group 2: Ele.me Developments - Ele.me is also testing a new service score system to replace the previous penalty for exceeding delivery time, with trials currently in cities like Nantong and Changzhou [1] - The platform aims to achieve a performance-based compensation model, promoting a "more work, more pay" approach [1] Group 3: Meituan's Strategy - Meituan plans to fully eliminate penalties for delivery riders by the end of 2025, having already initiated trials in 22 cities with a system that rewards timely deliveries and provides training instead of penalties [1] - The company emphasizes a shift from punitive management to a more supportive and scientifically-based incentive approach [1]