现在这种情况正在改变，三大外卖平台陆续推出取消外卖骑手超时罚款、外卖骑手可以拉黑客户等举 措，以促进外卖骑手和顾客的双向权益保护。 在8月下旬举办的骑手算法协商共治开放日上，美团骑手体验运营负责人表示，众多外卖骑手非常关心 的超时罚款问题将在2025年底前全面取消，以后要以培训学习代替罚款。这既可以给骑手松绑，也意味 着平台管理思路从"以罚代管"转向更温和、更科学的正向激励。 京东外卖也已在深圳、南京、哈尔滨、武汉等全国25个城市试点取消骑手订单超时罚款，改为启用"服 务分"管理机制。 在追求效率时，我们不能以苛刻的规定为基础，而是应该更多一点人性的温度和宽容。 为了按时完成订单，外卖骑手在道路上见缝就钻甚至闯红灯的现象屡见不鲜，安全隐患可想而知；一些 客户根据自己的"喜好"轻易给外卖骑手打出"差评"，也让外卖骑手如履薄冰。 这些现象，一方面反映出超时罚款等规定的苛刻，另一方面也反映出一些客户的不宽容。而"苛 刻"和"不宽容"都不是正常的状态。 准时是体现平台服务质量的一部分，但不是全部。除了一些特殊情况，外卖晚到几分钟不一定就影响客 户的工作和生活。当人们设身处地将自己作为一名外卖骑手来思考问题就会产生情感 ...

10月16日，《证券日报》记者从京东方面了解到，京东外卖已在深圳、南京、哈尔滨、武汉等全国25个 城市试点取消骑手订单超时罚款，改为启用"服务分"管理机制。根据试点规则，骑手若出现配送超时， 将不再直接扣除现金，而是依据超时区间扣除相应服务分，推动管理方式从处罚约束向正向激励转变。 "从试点走向全面推广，核心挑战在于如何平衡消费者对配送时效的期待与骑手工作环境的复杂性。"网 经社电子商务研究中心数字生活分析师陈礼腾对《证券日报》记者表示，应对这一挑战需要多方协同： 平台需着力优化算法、增强规则透明度，并构建骑手与用户间的沟通机制；骑手需提升专业能力，适应 从"怕超时"到"重准时"的心态转变；消费者也需给予更多理解，接纳更具弹性的配送时间。此外，政府 应完善法规以推动行业标准统一，商家需保证合理的出餐速度，社区亦有必要建设支持配送的便利设 施。 据美团方面对《证券日报》记者表示，此前平台率先在泉州试点"安准卡"，以遵循超时扣分、准时加分 的方式，替代原有的超时罚款。截至8月份，已在22个城市试行超时免罚机制。在具体举措方面，以培 训学习代替扣款，既给骑手松绑，也标志管理思路从"以罚代管"转向更温和、更科学的正向 ...

Core Viewpoint - Major food delivery platforms in China, including JD Delivery, Ele.me, and Meituan, have announced trials to eliminate penalties for delivery riders who exceed time limits, shifting towards a service score management system to encourage positive performance rather than punitive measures [1][2][3][6]. JD Delivery - JD Delivery has initiated trials in 25 cities, including Shenzhen and Wuhan, to replace cash penalties for late deliveries with a "service score" system, promoting a shift from punitive measures to positive incentives [2]. - The platform is also enhancing rider experience through various initiatives, such as additional subsidies during adverse weather, a fund for riders' children, and improved insurance coverage [2]. Ele.me - Ele.me is testing a new service score system in cities like Nantong and Changzhou, aiming to replace the previous penalty system for late deliveries, with plans to expand this initiative to more cities by October [3]. - The platform is also upgrading fatigue prevention measures, including the introduction of AI voice reminders and optimizing the "forced offline" feature [3]. Meituan - Meituan plans to completely eliminate late delivery penalties by the end of 2025, having already piloted a system in Quanzhou that rewards timely deliveries while penalizing late ones through a scoring system [6]. - As of August, Meituan has implemented a penalty-free mechanism in 22 cities, focusing on training and learning rather than solely on penalties, indicating a shift towards a more supportive management approach [6].

据智通财经8月27日消息，在8月26日的美团骑手算法协商共治开放日上，美团骑手体验运营负责人表 示，众包骑手非常关心的超时罚款，美团将在2025年年底前全面取消。据美团方面介绍，此前率先在泉 州试点"安准卡"，以遵循超时扣分、准时加分的方式，替代原有的超时罚款。截至8月，已在22个城市 试行超时免罚机制。在具体举措方面，以培训学习代替单单扣款，既给骑手松绑，也标志管理思路 从"以罚代管"转向更温和、更科学的正向激励。（中新经纬） 【#外卖平台纷纷试点取消骑手超时罚款#】#外卖平台用积分代替超时罚款# 10月16日消息，近日，京 东外卖宣布，已在深圳、南京、哈尔滨、武汉等全国25个城市试点取消骑手订单超时罚款，改为启 用"服务分"管理机制。根据试点规则，骑手若出现配送超时，将不再直接扣除现金，而是依据超时区间 扣除相应服务分，推动管理方式从处罚约束向正向激励转变。 另据饿了么城市骑士公众号10月14日消息，针对众包骑士反馈超时扣款的取消，饿了么平台正在试点推 广新版服务分，通过扣服务分等方式取代原有的超时扣款，努力实现多劳多得，优劳优得，目前正在南 通、常州、揭阳、景德镇等城市试点推广，预计10月覆盖更多城市。 ...

Core Viewpoint - Major delivery platforms including JD.com, Ele.me, and Meituan are implementing measures to ease penalties on delivery riders, transitioning from a punitive system to a more incentive-based management approach [1][2][4][6]. Group 1: JD.com Initiatives - JD.com has initiated a pilot program in 25 cities, including Shenzhen and Wuhan, to eliminate penalties for delivery delays, replacing them with a "service score" system that incentivizes performance rather than punishing delays [2]. - The company is also enhancing rider welfare through various initiatives, such as additional subsidies during adverse weather, a fund for riders' children, and improved insurance coverage [2]. Group 2: Ele.me Developments - Ele.me is testing a new service score system to replace the previous penalty for late deliveries, aiming to reward riders based on their performance and effort [4]. - The pilot program is currently being implemented in cities like Nantong and Changzhou, with plans to expand to more cities by October [4]. Group 3: Meituan's Strategy - Meituan plans to completely eliminate penalties for delivery delays by the end of 2025, having already tested a system that rewards timely deliveries and provides training instead of penalties [6]. - The company has conducted trials in 22 cities, focusing on a more supportive and scientifically-based management approach for riders [6].

Core Viewpoint - Major food delivery platforms in China, including JD.com, Ele.me, and Meituan, are piloting the cancellation of penalties for delivery riders who exceed time limits, shifting towards a service score management system to promote positive incentives instead of punitive measures [1][3][4] Group 1: JD.com Initiatives - JD.com has announced the cancellation of order delay penalties in 25 cities, including Shenzhen and Wuhan, replacing it with a "service score" management mechanism [1] - The new system deducts service points based on the delay interval instead of cash penalties, aiming to encourage better service through positive reinforcement [1] - Additional measures to enhance rider experience include extra subsidies during adverse weather, a care fund for riders' children, and improved insurance coverage [1] Group 2: Ele.me Developments - Ele.me is also testing a new service score system to replace the penalty for delivery delays, currently being piloted in cities like Nantong and Changzhou [1] - The platform aims to implement a system where riders can earn more based on their performance, with plans to expand this initiative to more cities by October [1] - Ele.me has announced plans to provide nationwide coverage for delivery riders' pension and medical insurance subsidies by the end of 2025 [1] Group 3: Meituan's Approach - Meituan plans to fully eliminate penalties for delivery delays by the end of 2025, having already tested a system that rewards timely deliveries and penalizes delays in 22 cities [3] - The company has introduced features allowing riders to evaluate and block problematic customers, enhancing rider autonomy and safety [3] - Meituan's management strategy is shifting from punitive measures to a more supportive and scientifically-based approach to rider management [3] Group 4: Regulatory Context - The State Administration for Market Regulation has proposed guidelines indicating that platforms should not primarily use financial penalties for delivery delays, advocating for alternative management methods [4]

Core Insights - JD.com has announced the cancellation of late delivery fines for delivery riders in 25 cities, replacing it with a "service score" management system, shifting from punitive measures to positive incentives [1] - Ele.me is also testing a similar service score system to replace late delivery fines, aiming for a more rewarding structure for riders, with plans to expand to more cities by October [1] - Meituan has initiated a pilot program to eliminate late delivery fines by the end of 2025, focusing on training and positive reinforcement instead of penalties [2] Group 1 - JD.com has implemented a service score system to manage delivery riders, where fines for late deliveries are replaced by deductions from service scores based on the delay duration [1] - The company is enhancing rider experience through various initiatives, including extra subsidies during adverse weather, a care fund for riders' children, and improved insurance coverage [1] - Ele.me is currently piloting a service score system in cities like Nantong and Changzhou, aiming to promote a performance-based reward system for riders [1] Group 2 - Meituan has already tested a similar system in Quanzhou, focusing on a scoring mechanism that rewards timely deliveries and provides training instead of penalties [2] - As of August, Meituan has implemented a no-fine policy in 22 cities, indicating a broader industry trend towards positive reinforcement in rider management [2] - The shift in management strategies across these companies reflects a growing recognition of the need for better rider support and motivation [2]

Core Viewpoint - The article discusses the shift in management strategies for delivery riders in the food delivery industry, focusing on the transition from penalty-based systems to service score management systems across various platforms like JD.com, Ele.me, and Meituan [3][4]. Group 1: JD.com Initiatives - JD.com has announced the cancellation of penalty fines for delivery riders in 25 cities, replacing it with a "service score" management mechanism that incentivizes positive performance rather than punishing delays [3]. - The company is implementing additional measures to enhance rider experience, including extra subsidies during adverse weather, a fund for rider children's welfare, and improved insurance coverage [3]. Group 2: Ele.me's Response - Ele.me is also trialing a new service score system to replace the previous penalty for delivery delays, aiming to promote a system where riders can earn based on their performance [3]. - The new system is currently being tested in cities such as Nantong, Changzhou, Jieyang, and Jingdezhen, with plans to expand to more cities by October [3]. Group 3: Meituan's Approach - Meituan has initiated a pilot program in Quanzhou that uses a scoring system to reward timely deliveries while eliminating penalties for delays, with the goal of fostering a more supportive management approach [4]. - As of August, Meituan has implemented this no-penalty mechanism in 22 cities, indicating a broader industry trend towards positive reinforcement rather than punitive measures [4].

Core Viewpoint - Major food delivery platforms in China, including JD.com, Ele.me, and Meituan, are testing the cancellation of penalties for delivery riders who exceed order time limits, shifting towards a service score management system to promote positive incentives instead of punitive measures [1] Group 1: JD.com Initiatives - JD.com has announced trials in 25 cities, including Shenzhen and Wuhan, to eliminate cash penalties for delivery riders exceeding order time, replacing it with a service score system [1] - The company is implementing various measures to enhance rider experience, such as additional subsidies during adverse weather and establishing care programs for riders and their families [1] Group 2: Ele.me Developments - Ele.me is also testing a new service score system to replace the previous penalty for exceeding delivery time, with trials currently in cities like Nantong and Changzhou [1] - The platform aims to achieve a performance-based compensation model, promoting a "more work, more pay" approach [1] Group 3: Meituan's Strategy - Meituan plans to fully eliminate penalties for delivery riders by the end of 2025, having already initiated trials in 22 cities with a system that rewards timely deliveries and provides training instead of penalties [1] - The company emphasizes a shift from punitive management to a more supportive and scientifically-based incentive approach [1]

#京东外卖在25城试点取消骑手超时罚款# 【京东外卖全国25城试点取消骑手超时罚款】10月16日，京 东外卖宣布，已在深圳、南京、哈尔滨、武汉等全国25个城市试点取消骑手订单超时罚款，改为启 用"服务分"管理机制。根据试点规则，骑手若出现配送超时，将不再直接扣除现金，而是依据超时区间 扣除相应服务分，推动管理方式从处罚约束向正向激励转变。（北京商报记者 何倩） ...