消费者权益保护
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中国人保健康2025年客户节彩虹跑活动成功举办
Zheng Quan Ri Bao Zhi Sheng· 2025-07-13 10:46
在乡村振兴专题环节中,中国人保健康与宛平街道卢沟桥村、永合庄村、北天堂村探索推出"保险副村 长"机制,尝试将保险服务深度融入基层治理体系和健康共富进程。中国人保健康北京分公司将派出3名 政治觉悟高、业务能力强的服务人员,和村集体联建合作,通过"党建+金融"双轮驱动,推动组织共 建、服务共融、治理共促三项核心举措。下一步,村党组织还将与结对机构联合开展主题党日活动,强 化村企支部联动,以红色引擎激发乡村振兴活力;同时依托"金融知识进村居"活动、"保险服务直通 车"快速响应机制等,双方齐心协力解决民生保障中的痛点问题,打造"美丽健康乡村"样板工程。 此外,作为"学子回家"计划的重要环节,中国人保健康北京分公司向首都高校发出实习岗位邀请。宛平 街道党工委书记孟丹表示:"'学子回家'计划就是要让青年才俊与家乡发展同频共振。" (编辑 郭之宸) 本报讯 (记者冷翠华)7月12日,2025年中国人保健康客户节彩虹跑活动与丰台区宛平街道"学子回 家"活动在北京永定河畔绿堤公园举行。活动通过政企协同、青年参与、文化创新、消费者权益保护宣 传、"78保险宣传日"宣传等多种形式,展现了中国人保健康服务人民健康、助力乡村振兴,传递 ...
新华视点丨快递计重、停车计时等“向上取整”,合理吗?
Xin Hua She· 2025-07-11 11:50
Core Viewpoint - The practice of "rounding up" in pricing, such as charging for 3 kg for a 2.1 kg package, raises concerns about consumer rights and compliance with regulations in various industries, including express delivery and parking services [1][4]. Group 1: Industry Practices - The "rounding up" pricing method has become a common practice in the express delivery industry, with different companies adopting varying standards for weight measurement [2][4]. - Some express companies, like EMS, charge based on the actual weight, while others, such as SF Express, have specific rounding rules based on weight thresholds [2][4]. - Similar "rounding up" practices are observed in parking fees and shared services, where charges are often based on minimum time increments [3][4]. Group 2: Regulatory Framework - Existing regulations, such as the "Guidelines for Express Business Operations" by the State Post Bureau, require express companies to use accurate measurement tools and inform customers of pricing standards [4][5]. - New national standards effective from April 2024 mandate that billing weight must retain at least one decimal place, emphasizing the need for transparency in pricing [4][5]. Group 3: Consumer Rights and Legal Implications - Legal experts argue that "rounding up" without clear disclosure may constitute a form of price inflation and violate consumer protection laws [5][6]. - The principle of fair trading is compromised when companies charge more than the actual service cost, leading to potential legal challenges against such practices [5][6]. Group 4: Recommendations for Improvement - Companies are encouraged to establish fair pricing standards and improve transparency in their billing practices to protect consumer rights [6][7]. - The implementation of advanced technology for accurate measurement and billing is recommended to enhance service quality and compliance with regulations [6][7].
梦回OFO小黄车 罗马仕充电宝退款进度排到17万位
Xi Niu Cai Jing· 2025-07-10 13:41
Core Viewpoint - The company Romoss is facing significant operational challenges due to a large-scale recall of defective power banks, leading to financial losses and consumer dissatisfaction [1][2][6]. Group 1: Recall and Financial Impact - Romoss has recalled 491,745 units of three models of power banks produced between June 2023 and July 2024, which is expected to result in direct losses of 1-2 billion yuan per month [2][5]. - The recall was initiated due to issues with the battery cells, which posed risks of overheating and potential fire hazards [5]. Group 2: Consumer Complaints and Refund Issues - As of July 8, over 2,900 complaints have been filed against Romoss, with nearly 70% related to difficulties in obtaining refunds [1][5]. - Consumers have reported issues with the refund process, including messages indicating insufficient seller funds and delays in processing refunds, reminiscent of past incidents with other companies [1][6]. Group 3: Employee Situation and Company Management - Employees at Romoss have begun to gather outside the headquarters, expressing concerns over unpaid wages and benefits, indicating internal unrest within the company [3][5]. - The company has undergone a change in legal representation, with a new representative taking over just three months after the previous one, suggesting instability in management [5]. Group 4: Regulatory and Safety Concerns - The recall has drawn attention from regulatory bodies, with potential violations of consumer protection laws due to the company's failure to ensure refund processes are operational [5]. - Testing has shown that the recalled power banks exceed safety standards, with temperatures reaching 87°C, raising alarms among educational institutions that have banned the use of Romoss products [5].
网购Labubu出现不明“异物”!二手交易平台客服:退不了
Huan Qiu Wang Zi Xun· 2025-07-10 13:00
Core Viewpoint - The incident highlights consumer dissatisfaction with the "95分" platform regarding the sale of a defective collectible toy, raising concerns about the platform's return policy and customer service practices [1][9]. Group 1: Consumer Complaint - A consumer named Mr. Wang reported receiving a defective Labubu toy with an unknown "foreign object" on its arm, which he found unacceptable [1][3]. - Mr. Wang's request for a refund was denied by the platform, which claimed the defect was "not within the inspection range" [3][6]. - The platform's inspection report only noted "slight use" and "packaging box damaged," failing to mention the arm defect [3][5]. Group 2: Customer Service Response - Customer service emphasized that the toy was rated as "Grade A" and suggested that minor defects do not affect usability, urging Mr. Wang to keep the item [5][6]. - When Mr. Wang pointed out the platform's failure to fulfill its inspection responsibilities, customer service reiterated that the item was not eligible for a no-reason return and offered a 10 yuan coupon as compensation, which he rejected [6][9]. Group 3: Legal Perspective - Legal expert Hu Yiming stated that the platform must adhere to the seven-day no-reason return policy as mandated by consumer protection laws, given its nature as a second-hand goods marketplace [9][10]. - Hu also noted that the platform violated the consumer's right to know by not disclosing the specific defects of the product at the time of sale, which infringes on the consumer's legal rights [10].
长城人寿山东分公司开展“清风树正气 廉洁护金融”7·8宣传活动
Qi Lu Wan Bao· 2025-07-09 12:04
7月1日,在"7.8全国保险公众宣传日"到来之际,长城人寿山东分公司组织开展了"清风树正气 廉洁护金融"健步走活动。本次活动以"爱与责任,保险让生活 更美好"为主题,将健步走与金融知识普及深度融合,进一步弘扬清廉金融文化,营造风清气正的行业氛围。 抵达教育基地后,员工们通过聆听讲解、观看实物展陈与图文视频,深入了解中国共产党自诞生以来不断加强纪律建设、推进自我革命的光辉历程,特别是 党的十八大以来全面从严治党的重大成果。大家深刻体会到金融从业者肩负的责任——保护消费者合法权益,提供公平公正的金融服务,是金融服务"以人 民为中心"理念的具体体现,也是从业人员的初心和使命。 本次活动不仅是一堂深刻的红色教育课,更是一场关于消费者权益保护和廉洁金融理念的思想洗礼。员工们纷纷表示,将积极传承党的光荣传统,把廉洁自 律、责任担当贯穿到日常消保工作中,以实际行动践行金融为民理念,为公司高质量发展贡献力量,为守护人民群众的"金融安全感"添砖加瓦。 清晨雨后的济南市高新区空气清新,长城人寿山东分公司的员工们身着统一运动衫、手持宣传标语,一路迈着矫健的步伐前往全面从严治党教育基地,用实 际行动践行"责任行天下,诚信行天下,爱心 ...
中宏保险山东分公司开展“7.8 全国保险公众宣传日”系列活动
Qi Lu Wan Bao· 2025-07-09 11:05
Core Viewpoint - The article emphasizes the theme "Love and Responsibility: Insurance Makes Life Better," highlighting various promotional activities organized by Zhonghong Insurance in Shandong to raise public awareness about financial insurance knowledge and the industry's commitment to social responsibility [2][54]. Group 1: Promotional Activities - Zhonghong Insurance Shandong branch organized over 40 diverse promotional events during the National Insurance Publicity Day, aiming to educate the public on financial insurance knowledge [2]. - Activities included a historical remembrance walk and a charity event for disabled individuals, showcasing the company's commitment to social causes [2]. - The company participated in a health walk and a financial knowledge promotion event in collaboration with local insurance associations, enhancing public awareness of consumer rights and fraud prevention [2][9][16]. Group 2: Community Engagement - Qingdao Center Branch engaged in community outreach by conducting promotional activities in local neighborhoods, emphasizing the theme of love and responsibility [9]. - The Yantai Center Branch combined consumer rights education with a customer service festival, promoting financial knowledge while fostering community relationships [19]. - The Weifang Center Branch organized a health detection event and a historical education visit, linking health awareness with financial insurance knowledge [16]. Group 3: Future Commitment - Zhonghong Insurance plans to continue its commitment to the "Love and Responsibility" philosophy, focusing on innovative service models and improving service quality to build a trustworthy insurance ecosystem [54].
陆家嘴国泰人寿全面开展“7.8全国保险公众宣传日”活动
Cai Fu Zai Xian· 2025-07-09 09:30
Core Viewpoint - The insurance industry is actively promoting public awareness and education through various initiatives, emphasizing the theme "Love and Responsibility, Insurance Makes Life Better" during the 13th "7.8 National Insurance Publicity Day" [1] Group 1: Public Awareness Activities - The company organized a series of promotional activities across the country, focusing on warm services and innovative methods to disseminate insurance knowledge and positive energy [1] - In Beijing, the company targeted vulnerable elderly groups and students, conducting financial anti-fraud campaigns to enhance public awareness and protection against telecom fraud [2] - The Jiangsu branch integrated insurance promotion with red culture, organizing events that included financial anti-fraud education and red story narrations to inspire a sense of mission within the industry [4] Group 2: Community Engagement - The Guangdong branch conducted specialized presentations for Taiwanese enterprises, highlighting the core value of insurance in risk management and employee welfare [6] - In Xiamen, a "Fraud Prevention Class" was launched in collaboration with local schools, using videos to illustrate illegal fundraising schemes and engaging residents in knowledge quizzes to build financial safety awareness [8] - The Henan branch formed an anti-fraud alliance with local police, conducting community outreach to educate residents on anti-money laundering and consumer rights protection [10] Group 3: Broader Initiatives - Other regions, including Shanghai, Zhejiang, Shandong, Fujian, and Liaoning, also participated in activities aligned with the annual theme, establishing convenient service points and organizing community events to enhance the humanistic aspect of the insurance industry [12] - The initiatives reflect the company's mission of "Spreading Happiness, Spreading Love," showcasing a collaborative effort across various branches to promote insurance awareness [12] - The company aims to continuously explore new paths and models for insurance promotion, enhancing service quality and contributing to the high-quality development of the industry [13]
同方全球人寿山东分公司积极开展2025年"7.8全国保险公众宣传日"系列活动
Qi Lu Wan Bao· 2025-07-09 03:52
Core Viewpoint - The company actively participated in the 13th "7.8 National Insurance Publicity Day" with a theme of "Love and Responsibility, Insurance Makes Life Better," organizing various promotional activities to embody the service concept of "Insurance for the People" [1] Group 1 - The company organized a red education activity at the "Wusanjian" memorial in Jinan, reinforcing the responsibility of insurance professionals and encouraging party members to play a leading role in the community [1] - On July 8, the company set up a themed promotional booth in Quancheng Park, providing insurance knowledge to the public through brochures, consultations, and interactive Q&A sessions, while also offering free blood pressure measurements to attract participation [2] - The company conducted the "Five Entrances" initiative, engaging with local communities to promote financial knowledge and raise awareness about common scams, particularly targeting the elderly [2] Group 2 - The company prioritizes consumer rights protection and aims to enhance public understanding and trust in the insurance industry through diverse educational activities [2] - The company plans to leverage the "7.8 National Insurance Publicity Day" to innovate service models, optimize service experiences, and provide high-quality insurance services to meet diverse consumer needs [3]
爱和责任 保险让生活更美好|百年人寿山东分公司全面开展“7.8全国保险公众宣传日”活动
Qi Lu Wan Bao· 2025-07-08 02:15
Core Viewpoint - The 2025 "National Insurance Publicity Day" is being actively promoted by the Shandong branch of Baian Life Insurance, emphasizing the importance of insurance in society and aiming to enhance public awareness and engagement in insurance services [1][3]. Group 1: Event Activities - The Shandong branch of Baian Life Insurance has launched a series of promotional activities starting from June 24, 2025, in response to the "National Insurance Publicity Day" [1]. - Activities include a "7.8 Walking Together with the Party" charity walk, which combines physical activity with the promotion of red culture and green living [2]. - Themed activities such as "Red Inheritance and Responsible Walking" aim to inspire and showcase the positive spirit of insurance practitioners [2]. Group 2: Consumer Engagement and Education - The company is focusing on consumer rights protection, risk reduction, and financial fraud prevention through various educational initiatives and service enhancements [2]. - The "Insurance Five Entries" initiative includes knowledge dissemination, consultation, and training to strengthen consumer protection [2]. - A "Warm Service Station" initiative is being established to improve service experiences at various insurance outlets [2]. Group 3: Industry Positioning - The Shandong branch aims to highlight the role of insurance as an "economic stabilizer" and "social stabilizer" through its activities, emphasizing its contributions to economic and social development [3]. - The company plans to effectively communicate its narrative and the positive impact of the insurance industry on society [3].
凝聚全员力量 共筑消保防线——百年人寿烟台中支“消保周周见”正式启动
Qi Lu Wan Bao· 2025-07-08 02:14
为深入贯彻2025年"7.8全国保险公众宣传日"活动精神,全面落实金融消费者权益保护工作,百年人寿烟台中支根据总公司及山东分公司工作部署,开展"消 保周周见"系列教育宣传活动,本次活动以"高管讲消保"为开篇,全力打造全员参与的消保学习氛围。这不仅是公司践行社会责任的重要行动,更是每一位 内外勤员工提升专业素养、强化服务能力的关键契机。 通过"消保周周见"活动的开展,让每一位员工都能积极投身到消保学习与实践中,将消费者权益保护融入到每一个工作细节,这不仅是对客户负责,更是对 自身职业发展负责。 百年人寿烟台中支将以此次7.8全国保险公众宣传日"消保周周见"活动为起点,凝聚全员力量,提升消费者权益保护工作水平,努力打造更优质、更可靠的 保险服务。 (王小溦) 7月4日,百年人寿烟台中支负责人姜晓走上"高管讲消保"讲台,为全体内外勤带来消保知识宣讲。讲解中,姜晓结合保险业务场景,深入剖析消费者权益保 护工作在日常工作中的体现与落实要点;同时对金融监管政策进行深度解读,强调政策导向与业务开展的紧密联系,让员工清晰认识到合规操作对保护消费 者权益、推动公司稳健发展的重要意义。同时结合相应投诉案例,分析在销售沟通过程中易 ...