Group 1 - The article highlights the emergence of new consumption trends in Guizhou, driven by local products and innovative retail formats such as live streaming and smart convenience stores [1] - The need for an updated consumer rights protection system is emphasized, reflecting the shift from market expansion to quality improvement since the implementation of the Guizhou Consumer Rights Protection Regulation in 2006 [1][3] - A proposal to amend the regulation has been put forward by 23 representatives, aiming to address new challenges in consumer protection arising from emerging business models and technologies [1][4] Group 2 - The revision of the Guizhou Consumer Rights Protection Regulation is included in the 2025 legislative plan, with a review expected in November, which is intended to enhance the business environment and consumer confidence [3] - The legislative process involves extensive consultation with consumers and businesses, ensuring that the amendments are practical and aligned with public needs [4] - The focus is on creating a legal framework that supports sustainable development of the private economy while ensuring consumer rights are adequately protected [3][4]

Core Insights - The annual report by the China Consumers Association highlights achievements in consumer rights protection in 2024, while also pointing out persistent issues in various sectors, including financial services and telecommunications [1][2]. Group 1: Achievements in Consumer Rights Protection - In 2024, various departments have actively fulfilled their roles to enhance consumer vitality, regulate market order, and protect consumer rights [1]. - The State Administration for Market Regulation has strengthened quality safety supervision, recalling 10.89 million defective vehicles and 4.285 million defective consumer goods [1]. - A total of 6,409,000 batches of products were inspected, with a food safety evaluation pass rate of 99.2% [1]. - The "special supply wine" crackdown resulted in the seizure of over 660,000 bottles and the dismantling of 219 counterfeit production sites [1]. - A total of 314,600 cases of consumer fraud were addressed, with 9,693 typical cases published [1]. Group 2: Consumer Complaints and Resolutions - National consumer associations received 1.7619 million complaints, resolving 1.2113 million, resulting in a complaint resolution rate of 68.75% and recovering economic losses of 1.28 billion yuan for consumers [2]. Group 3: Ongoing Challenges in Consumer Rights Protection - The report identifies four key issues: the need for improved legal environment in consumer protection, governance of new types of consumer infringement, persistent issues in the livelihood sector, and ongoing challenges related to vulnerable groups such as the elderly and children [2]. - Specific areas needing attention include financial services, telecommunications, false advertising in clothing, tourism service quality, and regulation of the medical beauty industry [2]. Group 4: Recommendations for Future Consumer Rights Protection - The report suggests boosting consumption, optimizing service consumption, and enhancing the legal framework for consumer rights protection [3]. - It emphasizes the need for comprehensive governance of consumer infringement behaviors, particularly in the context of new types of consumption and the protection of vulnerable groups [3]. - Continuous consumer education and rights protection initiatives are recommended to improve consumer experience and promote rational consumption [3].

Core Insights - The 2024 Annual Report on Consumer Rights Protection in China indicates significant progress in legislative, administrative, judicial, and social protection aspects, enhancing consumer rights protection and stimulating consumption vitality [1][2] Summary by Categories Consumer Complaints and Resolutions - In 2024, consumer associations in China handled 1.7619 million complaints, resolving 1.2113 million, resulting in a complaint resolution rate of 68.75% and recovering economic losses of 1.28 billion RMB for consumers [1] Key Issues in Consumer Rights Protection - The report identifies four prominent issues in consumer rights protection: 1. The legal environment in the consumer sector needs further optimization, with a call for enhanced institutional supply, improved judicial protection mechanisms, and ongoing optimization of enforcement mechanisms [1] 2. New types of consumer infringement issues in online consumption require strengthened governance, particularly in green consumption and professional closure infringement [1] 3. Consumer infringement issues in the livelihood sector remain prominent, necessitating increased protection in financial services, ongoing governance of non-compliant telecommunications practices, addressing false advertising in clothing, and improving service quality in tourism and medical beauty industries [1] 4. Ongoing governance is needed for key consumer infringement issues related to the elderly and children, including fraud in healthcare for the elderly, improvements in elderly insurance consumption, and addressing irrational consumption among minors, particularly concerning children's smartwatches [2]

Core Insights - The annual report by the China Consumers Association highlights the current state of consumer rights protection in China, revealing that a total of 1.7619 million consumer complaints were received, with 1.2113 million resolved, resulting in a resolution rate of 68.75% and a recovery of economic losses amounting to 1.28 billion yuan [1] Group 1: Current Issues in Consumer Rights Protection - The legal environment for consumer rights protection needs further optimization, with a call for stronger institutional supply and improved judicial protection mechanisms [1] - New types of consumer infringement issues, particularly in internet consumption and green consumption, require enhanced governance and regulatory oversight [1] - Persistent consumer infringement issues in the livelihood sector, including inadequate protection in financial services and non-compliant practices in telecommunications, need ongoing attention [1] - Focus on consumer infringement issues affecting the elderly and children, with specific concerns regarding healthcare fraud for the elderly and irrational consumption among minors [1] Group 2: Recommendations for 2025 Consumer Rights Protection - A push to boost consumption, expand service consumption, and optimize consumption structure to support high-quality economic and social development [2] - Continuous improvement of legal systems, including amendments to foundational laws and enhancement of judicial protection capabilities in the consumer sector [2] - Emphasis on addressing new consumer infringement issues and strengthening enforcement against fraudulent practices such as counterfeit goods and false marketing [2] - Increased efforts in consumer rights protection for the elderly and children, alongside initiatives for consumer education and rational consumption promotion [2]

Core Viewpoint - The company is actively promoting financial safety and consumer protection through a comprehensive community outreach initiative in response to national regulatory calls, aiming to prevent systemic financial risks and enhance public awareness of financial security measures [1] Group 1: Community Financial Safety Initiatives - The company launched a four-dimensional publicity campaign starting June 13, focusing on preventing illegal financial activities, promoting the new Anti-Money Laundering Law, ensuring safety production, and enhancing consumer protection awareness [1] - The initiative includes setting up consultation booths, distributing educational materials, and engaging residents in knowledge competitions to raise awareness about illegal financial practices and fraud prevention [3] Group 2: Anti-Money Laundering Education - The company is distributing brochures and manuals detailing the dangers of money laundering and how to identify suspicious activities, while also establishing reporting consultation stations to encourage residents to protect their personal information [4] Group 3: Emergency Preparedness and Safety Training - The company collaborates with fire departments to conduct emergency drills, including hazard inspections, evacuation simulations, and fire extinguisher training, to enhance community emergency response capabilities [5] Group 4: Consumer Rights Awareness - The company has initiated a special campaign titled "Consumer Protection for a Better Life," which includes interactive Q&A sessions and one-on-one consultations on topics like elder fraud prevention and consumer rights, reaching over 500 residents [6] - The company emphasizes its commitment to safeguarding public safety and consumer rights as a key aspect of its social responsibility, planning to continue regular financial education activities to strengthen community safety [6]

Core Viewpoint - The event organized by Bank of Communications Shandong Branch aims to enhance financial literacy among the public through innovative educational methods and community engagement [1][5]. Group 1: Financial Knowledge Promotion - The event transformed the cultural center into a "charging station" for financial knowledge, distributing over 500 specialized manuals such as "Jiao Jiao Accompanies You to Grow" and "Jiao Jiao Talks about Consumer Protection" [2]. - Interactive Q&A sessions were conducted to engage citizens and ignite their enthusiasm for participation [2]. Group 2: Risk Awareness - An electronic screen in the venue displayed original educational short films that deeply analyzed typical cases like "high-yield investment scams" and "illegal agency rights protection," highlighting their operational modes and societal dangers [3]. Group 3: Cultural Integration - An original financial-themed scenario play titled "No 'Cake' in the World, Overnight Wealth is a Trap" artistically portrayed the essence of illegal financial activities, making the knowledge of fraud prevention resonate with the audience [5]. - The event not only disseminated financial knowledge but also provided "one-stop" financial services, with over 300 financial consultations conducted on-site [5]. Group 4: Community Engagement and Impact - The event served over 1,000 citizens, effectively enhancing the public's ability to identify financial risks [7]. - The Bank of Communications Shandong Branch utilized a digital communication matrix and cultural mediums to improve the consumer rights protection mechanism, exploring a new path for financial institutions to engage in social governance and uphold the "finance for the people" concept [7].

Core Viewpoint - The rapid development of online consumption necessitates improvements in consumer protection and the regulation of online marketing practices, particularly in live-streaming sales and promotional activities [1][2][3]. Group 1: Online Retail Growth - In 2024, China's online retail sales reached 15,522.5 billion yuan, a 7.2% increase from the previous year, with physical goods accounting for 13,081.6 billion yuan, growing by 6.5% and representing 26.8% of total retail sales [1]. - Online consumption has become a significant method for consumers, highlighting the need for enhanced consumer rights protection [1]. Group 2: Legal Cases in Online Marketing - A case involving a seller who misrepresented the material of a product during a live-stream led to a court ruling that the seller must honor a "fake one pays ten" guarantee, emphasizing the importance of truthful advertising in live-streaming [2][3]. - Another case highlighted the responsibilities of businesses during promotional activities, where misleading information led to a ruling against a furniture company for not properly informing a customer about promotional conditions [4]. Group 3: Consumer Rights and Return Policies - The "seven-day no-reason return" policy is a critical consumer right in online shopping, with legal backing to ensure its enforcement [5][6]. - Courts have ruled against sellers who attempt to deny this right through vague or misleading terms, reinforcing the legal obligation to allow returns unless explicitly justified [6][7]. Group 4: Privacy and Data Protection - Issues surrounding privacy policies in apps, including forced consent and excessive data collection, have raised significant legal concerns, leading to court rulings that protect consumer rights against overreach by service providers [9][10][11]. - A recent case resulted in a ruling that a company must delete unlawfully collected personal information and compensate the consumer, highlighting the judiciary's role in safeguarding personal data rights [11][12].

在数字金融快速发展、非法金融活动手段翻新的当下，招联消 费金融积极响应2025年防范非法金融活动宣传月部署，以科 技硬实力筑牢安全屏障，通过多种活动守护万家"钱袋子"，践 行金融为民理念。 作者： 司蓝 封图：图片资料室 随着数字金融的 快速迭代 ，金融服务日益便捷，非法金融活动的手段也在不断翻新、隐蔽性持续增强，给广大消费者的财产安全带来了潜在风险。为 全面贯彻落实党的二十大、二十届二中、三中全会 ， 以及中央金融工作会议精神，深刻把握金融工作的政治性和人民性，积极响应 2025年防范非法 金融活动宣传月的工作部署，招联 消费 金融股份有限 公司（以下简称 "招联"） 于 6月1日起全面启动了以 " 守住钱袋子 护好幸福家 "为主题的防 范非法金融活动宣传月系列宣传活动。这不仅是对监管要求的积极响应，更是招联践行金融工作政治性与人民性，将消费者权益保护融入企业基因的体 现。 流动的守护者 公益列车与社区活动织密安全网 6月15日，正值国家金融监督管理总局等监管部门号召开展"五进入"教育宣传活动的关键节点。招联积极响应， 在多个城市中心商圈开展的 "进商 圈"教育宣传活动现场格外热闹 。活动现场，招联通过创新 ...

超5分钟按半小时计费？公示牌计费条款不醒目？近日，有市民向奥一新闻反映，深圳野生动物园园内代步车租赁存在现场 公示牌关键计费条款不醒目、小程序未显示完整收费条款、收费规则不合理等问题，呼吁园方协调解决相关问题，以保障 消费者合法权益并提升游客游玩体验。 针对此事，深圳野生动物园相关负责人回应称，该园代步车租车点有详细的收费标准公告，属游客自愿选择性消费，不存 在欺诈消费者行为。但因为该园服务细节上的不足导致游客投诉，园方深表歉意。目前，园方已请市场监督管理局联系游 客，由深圳野生动物园退还游客相应的款项；同时，正联系相关各方修改代步车计费规则，拟将"30分钟计段收费、不足30 分钟按30分钟收费"改为"5分钟计段收费、不足5分钟免收费"。 市民反映： 部分计费条款未以醒目方式提示 代步车收费规则不合理 市民陶女士向奥一新闻记者反映，其于5月24日在深圳野生动物园游玩时租赁了园内的代步车，使用时长2小时13分钟，产 生费用300元。据其描述，该代步车在周末及国家法定节假日的起步价为120元/60分钟，一小时后按60元/30分钟计算，"13 分钟不足半小时，也按半小时计价。" 从其提供的"易智出游"小程序截图界面 ...

Group 1 - The Urumqi Market Supervision Administration has focused on key products and industries that affect public health and safety, resulting in the investigation of several illegal cases that endanger public health and property safety [1] - A local electric bicycle shop was penalized for failing to fulfill its quality safety responsibilities, leading to the sale of an electric bicycle without the required battery, which was later recalled [1] - A store selling ginger and chili was found to have pesticide residues exceeding food safety standards, but was not penalized due to compliance with the conditions for exemption from punishment [2][3] Group 2 - A music restaurant was penalized for restricting consumer rights through a declaration, resulting in a fine and the confiscation of illegal gains [4] - The music restaurant's actions violated consumer protection laws, specifically regarding the refusal to allow returns of sold beverages [4]