Core Viewpoint - The recent practice of youth hostels in Chengdu offering special price rooms with age restrictions has sparked significant attention and concern regarding potential discrimination against consumers based on age and gender [2][9]. Summary by Sections Special Price Rooms and Age Restrictions - Some youth hostels are offering special price rooms as low as 4 yuan, but with age restrictions: men over 40 and women over 30 or 35 are prohibited from booking these rooms [2][7][8]. Justification for Age Restrictions - Staff members indicated that the age restrictions were implemented to reduce conflicts with customers who previously misunderstood the booking rules, leading to disputes and even police involvement [7]. Legal Implications and Consumer Rights - Legal expert Tan Mintao stated that the age restrictions constitute dual discrimination based on age and gender, violating consumer rights. The justification of "reducing trouble" is deemed subjective and insufficient for imposing such broad restrictions [9][10]. - The practice violates Article 16 of the Consumer Rights Protection Law, which mandates fair and reasonable trading conditions and prohibits forced transactions [10]. - Market regulatory authorities can impose penalties on businesses that set unfair trading conditions, including warnings, confiscation of illegal gains, and fines [10]. Consumers who face age-based denial of service are encouraged to retain evidence and report the issue to regulatory bodies [10].

Core Viewpoint - The article emphasizes the importance of selecting the appropriate complaint channels for different types of consumer disputes, highlighting various platforms and their specific operational guidelines for effective consumer rights protection [1][9]. Group 1: Daily High-Frequency Disputes - Third-party platforms like Black Cat Complaints are effective for resolving common issues such as delivery errors and refund disputes, providing a user-friendly interface for consumers to submit complaints quickly [1][2]. - The Black Cat Complaints platform allows consumers to track the status of their complaints in real-time, ensuring transparency and accountability from the involved companies [2]. Group 2: Professional Field Issues - For specialized disputes in sectors like telecommunications, finance, and transportation, dedicated hotlines established by regulatory bodies offer targeted support, with staff knowledgeable about industry-specific regulations [3][4][5][6]. Group 3: Major Violations - In cases of significant violations such as fraud or counterfeit goods, official regulatory channels like the National 12315 platform and the 12345 government service hotline provide legal backing and are designed to handle complex complaints that may require inter-departmental coordination [7][8][9]. - The 12315 platform is specifically aimed at serious consumer issues, ensuring that complaints are processed by local market supervision departments, with a typical response time of seven working days [8]. Group 4: Best Practices for Consumers - Consumers are advised to keep evidence, accurately fill out required information, and track complaint progress, potentially using multiple channels simultaneously for enhanced protection [9].

要让消费积分回归激励与回馈的本质，须从制度与监管两方面发力。首先，商家应秉持诚信原则， 明确积分获取、使用、失效等规则，避免设置隐性陷阱。积分补偿应作为额外福利，而非责任豁免 的"赎罪券"。同时，监管部门应加强对积分营销行为的规范，明确积分与法定赔偿之间的界限，防止商 家借积分之名行推责之实。特别是，鼓励建立第三方投诉与仲裁机制，为消费者提供便捷的维权渠道。 消费者自身也需提升维权意识。面对不合理条款，不应因"积分小事"而选择沉默。每一次理性维权，都 是对市场秩序的守护。平台与媒体也应加强监督，曝光典型侵权案例，推动行业自律。 积分本应是商家回馈消费者、增强用户黏性的诚意之举。消费者通过持续消费积累积分，换取优惠 或实物，形成良性互动。然而现实中，不少商家却将积分规则设计得复杂晦涩：有效期短、兑换门槛 高、使用限制多，甚至在未充分告知的情况下单方面修改规则。更令人诟病的是，当消费者对商品质量 或服务提出质疑时，一些商家竟以"已赠送积分补偿"为由，拒绝进一步处理投诉，仿佛几枚虚拟积分便 可抵消所有责任。这种"用积分堵嘴"的做法，实则是对消费者权益的轻视与漠视。 消费积分沦为"免责工具"，本质上是商家责任意识的退 ...

Core Viewpoint - The recent incident regarding Tencent Video accounts facing potential bans due to exceeding device login limits has sparked widespread attention and discussion among users [1][3]. Group 1: Account Restrictions - Tencent Video VIP accounts are limited to a maximum of 3 devices for login, while SVIP accounts can use up to 8 devices, with specific restrictions on simultaneous usage [5]. - Exceeding the device limit triggers a security protection period, which increases in duration with each subsequent violation, potentially leading to a complete account ban after 6 violations [4][5]. Group 2: Industry Context - Other video platforms, such as iQIYI, also impose similar device login restrictions, indicating a broader industry trend aimed at preventing account sharing and piracy [8]. - The prevalence of black market activities, including account sharing and piracy, has prompted platforms to implement stricter security measures to protect their services [11]. Group 3: Consumer Rights and Legal Perspectives - Legal experts have raised concerns about the clarity of the device limit rules and the adequacy of user notifications regarding penalties for exceeding limits, suggesting that platforms may not fully meet their obligations to inform consumers [12]. - The lack of clear communication about the criteria for device limits and the corresponding penalties could impact consumer rights and fair trading conditions [12].

Core Viewpoint - Recent incidents of misleading vehicle rentals on Ctrip's platform have raised concerns about service quality and regulatory compliance, particularly following complaints from users about receiving different vehicles than those booked [1][2][4][11]. Group 1: User Complaints - A prominent social media influencer reported renting a Land Rover Defender but received a heavily used Toyota Land Cruiser instead, highlighting issues with vehicle condition and cleanliness [1][4]. - Multiple users have shared similar experiences, including receiving older models than those booked, indicating a pattern of "bait and switch" practices by rental companies on the platform [5][6]. - Complaints on the Black Cat Complaint platform have exceeded 140,000, with thousands specifically related to Ctrip's car rental service, including issues with refunds and insurance claims [11]. Group 2: Company Response and Management - Ctrip has not publicly responded to the complaints or the allegations of false advertising and inadequate vehicle condition checks [1][7]. - The company has faced regulatory scrutiny, with market regulators conducting interviews regarding its practices, which may violate e-commerce laws [11][12]. - Ctrip's management has been criticized for not effectively overseeing the quality of its partner rental companies, leading to inconsistent service levels [10][18]. Group 3: Financial and Market Implications - Ctrip's financial performance remains strong, with a reported total revenue of 28.7 billion yuan in the first half of the year, reflecting a 21% year-on-year increase [11]. - However, the recent stock sell-offs by top executives, totaling approximately 760 million yuan, have raised concerns about the company's future prospects and market confidence [12][16]. - The online car rental market in China is competitive, with Ctrip holding a 13% market share, trailing behind leading competitors, which may impact its growth if service issues persist [17][18].

三、万某销售五彩菩提果虚假宣传误导消费者案 2025年9月16日，乌苏市市场监督管理局查处万某销售五彩菩提果虚假宣传误导消费者的违法行为，依 法没收违法所得200元，并处警告和200元的行政处罚。 2025年7月23日，乌苏市市场监督管理局执法人员来到万某摊位检查时发现，万某现场销售的五彩菩提 果无法提供进货票据及相关证明文件，也无法确认彩色菩提是否为天然的果实及产地，但仍以天然彩色 菩提、虚构产地、精品菩提为由来误导游客购买，涉案金额为1400元，违法所得为200元。万某上述行 为违反了《中华人民共和国消费者权益保护法》第二十条第一款的规定，已构成销售工艺品蜜蜡虚假宣 传误导消费者的违法行为，乌苏市市场监督管理局依据《中华人民共和国消费者权益保护法》第五十六 条第一款第六项的规定，给予行政处罚。（供稿：乌苏市市场监督管理局） 二、达某销售工艺品蜜蜡虚假宣传误导消费者案 2025年9月16日，乌苏市市场监督管理局查处达某销售工艺品蜜蜡虚假宣传误导消费者的违法行为，依 法没收违法所得430元，并处警告和430元的行政处罚。 2025年7月23日，乌苏市市场监督管理局执法人员来到达某摊位检查时发现，达某购进人工合 ...

Core Viewpoint - The article highlights issues with Ctrip's car rental service, where customers have reported receiving different vehicles than what was booked, leading to accusations of false advertising and poor service quality [3][4][5][8][11]. Group 1: Customer Complaints - A prominent social media influencer reported renting a Land Rover Defender but received a Toyota Land Cruiser instead, which was in poor condition [5][8]. - Multiple customers have shared similar experiences, including receiving older models than what was advertised, raising concerns about the accuracy of vehicle descriptions on the platform [8][11]. - Users have expressed frustration over the verification process, claiming it is superficial and allows companies to evade responsibility for discrepancies [15][21]. Group 2: Company Response and Management - Ctrip has not publicly responded to the complaints raised by customers regarding the rental service [4][15]. - The company has faced scrutiny from regulatory bodies, with recent administrative talks highlighting potential violations of e-commerce laws [19][21]. - High-level executives at Ctrip have been selling shares, totaling approximately 760 million RMB, which has led to speculation about the company's future performance [4][21]. Group 3: Market Position and Competition - Ctrip ranks third in the online car rental market in China, holding a 13% market share, trailing behind Shenzhou Car Rental and Yihai Car Rental [22]. - The rapid growth of the online car rental market has led to increased competition, with new platforms emerging and challenging established players like Ctrip [22]. - The article indicates that Ctrip's service quality issues may hinder its ability to compete effectively in a market that is becoming increasingly saturated [18][22].

金融是国民经济的血脉，消费者权益保护则是金融血脉健康流动的"安全阀门"。对金融业而言，消保工 作是践行"金融为民"初心的核心载体，是防范系统性金融风险的关键防线；对国家社会而言，它是维护 金融秩序稳定、夯实社会治理根基的重要支撑；对金融消费者而言，它更是守护"钱袋子"安全、提升获 得感幸福感的根本保障。 2025年9月15日至21日，中国建设银行山东省分行紧扣"保障金融权益 助力美好生活"主题，在全域开 展"2025年金融教育宣传周" 活动，以体系化部署、场景化服务、创新性实践，将金融知识送到群众身 边，为齐鲁大地金融生态和谐健康注入强劲"建行动能"。 高位统筹 织密消保"责任网" 消保工作的深度推进，离不开顶层设计的精准导航与全链条保障。建行山东省分行以"全行一盘棋"思 维，构建起责任明晰、能力过硬、触达广泛的消保工作体系。 建行山东省分行高度重视"2025年金融教育宣传周"活动，成立活动领导小组，同步制定下发2025年金融 教育宣传周活动方案，确保每一项消保任务都有专人抓、专人管。在行内能力提升层面，分行精选建行 学习平台"建消保 护权益"等栏目精品课程，组成2025年度消保学习必修课并在全辖推广，通过系 ...

Core Viewpoint - DJI has announced significant price reductions on several products, leading to dissatisfaction among consumers who purchased these items shortly before the price drop [3][6][19] Group 1: Price Reductions - DJI's price cuts include a reduction of 700 yuan for the Osmo Pocket 3 standard version and 900 yuan for the Pocket 3 all-in-one kit, among others [3][6] - The price reductions are part of DJI's promotional strategy for the upcoming Double Eleven shopping festival, which started on October 9 and runs until October 14 [6][19] Group 2: Consumer Reactions - Many consumers expressed feelings of betrayal and frustration on social media after purchasing DJI products just before the price drop, with comments like "backstabbed" and "purely a victim" [6][8] - Consumers who bought products through online platforms benefit from a "7-day price protection + 30-day no-reason return" policy, while those who purchased in physical stores face challenges in obtaining refunds or price adjustments [12][18] Group 3: Company Response - DJI stated that the price adjustments are part of a regular promotional arrangement and emphasized their commitment to addressing consumer feedback and improving communication [18][19] - The company acknowledged the concerns regarding the disparity in after-sales service between online and offline purchases, indicating the complexities involved in maintaining a uniform policy across different sales channels [19]

Group 1: Market Supervision - During the National Day holiday, market supervision departments implemented coordinated inspections across urban areas to ensure market order and food safety, emphasizing a strong sense of responsibility for public safety [1] - In the Jiajiayue central store, enforcement personnel checked mooncake gift boxes for production dates and shelf life, ensuring compliance with labeling standards and monitoring consumer complaint handling [2][5] - The Jiajiayue Group is committed to enhancing consumer shopping experiences and has established a "7-day return and exchange" policy along with a dedicated customer service channel for prompt responses to consumer issues [5] Group 2: Food Safety in Catering - Enforcement personnel conducted inspections in restaurants, focusing on hygiene, raw material sourcing, and compliance with regulations, particularly in areas with high tourist traffic [6][9] - The market supervision department has guided large and medium-sized restaurants to implement a "4D kitchen" standard, ensuring organized and responsible kitchen management, with over 450 restaurants inspected this year [8] - Inspections at the Zhihai Port Bay included checks on popular holiday food items like mooncakes and dried fruits, ensuring compliance with sourcing and labeling regulations [9] Group 3: Future Actions - The market supervision department plans to further enforce safety responsibilities among relevant entities and intensify efforts to maintain order in the tourism market, ensuring continuous oversight during holidays [11]