林区市场监管局负责人首先传达了省局消费者权益保护工作会议核心内容，强调消费者权益保护是市场监管的重要基石，关乎 民生福祉与市场秩序稳定。围绕放心消费建设，会议明确以"放心消费单元、放心消费聚集区"为抓手，推动企业、商家落实主 体责任，从商品质量、服务水平、消费维权等多维度发力，全面提升消费环境品质，切实增强消费者获得感。 审核｜郑联平 会上，各市场监管所紧密结合辖区实际情况，就放心消费建设工作展开了深入而广泛的交流。会议进一步要求，必须强化宣传 引导工作，充分利用线上线下多渠道，向企业、商家全面普及放心消费创建的标准与深远意义，充分激发其参与的积极性与主 动性；要严格把控创建标准，从经营资质、消费维权建设、消费纠纷处理等关键环节，对申报主体进行细致入微的指导，确保 创建工作的质量与成效；同时，要加强动态监管力度，对已授予的放心消费单元、放心消费聚集区定期开展"回头看"检查，及 时妥善处理消费者反馈的问题，坚决维护创建成果的公信力与权威性。 为深入贯彻落实省局消费者权益保护工作会议精神，进一步推动全区消费者权益保护工作向纵深发展，林区市场监督管理局于 近日组织召开2025年全区消费者权益保护工作座谈会。会议以加 ...

Core Viewpoint - The article discusses ongoing consumer complaints regarding delayed refunds from Meituan, highlighting issues with the refund process and customer service responses [3][5][9]. Group 1: Consumer Complaints - Multiple consumers reported difficulties in receiving refunds, with some stating that refunds from as far back as 2018 have only recently been processed [3][5]. - Consumers expressed frustration over refunds not being returned to the original payment method, but instead being credited to Meituan Wallet, which they perceive as a coercive tactic to encourage further use of Meituan services [3][9]. Group 2: Customer Service Responses - Meituan's customer service indicated that the refund timeline typically ranges from 1 to 3 business days, depending on the payment method used [3][7]. - The company acknowledged that cases of refunds taking years to process are "relatively rare," yet many consumers have shared experiences of prolonged delays [7][10]. Group 3: Historical Context - Complaints about Meituan's refund process date back several years, with users from 2015 to 2019 frequently voicing concerns about slow refunds [5][7]. - A lawyer suggested that consumers should keep detailed records of their refund requests and payment transactions to support their claims if issues arise [10].

Core Viewpoint - The article emphasizes the importance of financial services being deeply rooted in the lives of consumers, highlighting the efforts of Industrial Bank's Beijing branch in promoting consumer rights protection through various community outreach activities [1]. Group 1: Consumer Rights Protection Activities - Industrial Bank's Beijing branch has organized consumer rights protection activities across diverse settings, including hospitals, markets, and communities, to demonstrate its commitment to "finance for the people" [1][14]. - The bank has conducted "anti-fraud classes" in hospitals, educating patients about financial risks associated with healthcare, such as scams involving impersonation of medical staff and false reimbursement claims [2][5]. Group 2: Community Engagement - In local markets, the bank set up "anti-fraud stations" to engage with the public, providing information on preventing telecom fraud and emphasizing the importance of deposit insurance [6][8]. - Community outreach efforts have focused on vulnerable groups, including the elderly and children, with interactive sessions designed to raise awareness about common scams like online shopping fraud and impersonation [9][12]. Group 3: Educational Initiatives - The bank has utilized various educational methods, such as scenario simulations and interactive Q&A sessions, to effectively communicate financial safety knowledge to families and community members [9][11]. - Promotional materials have been distributed widely, with over fifty pamphlets handed out during events, aimed at enhancing public understanding of consumer rights and financial safety [5][12]. Group 4: Future Commitment - Industrial Bank's Beijing branch plans to continue its focus on consumer rights protection by innovating outreach methods and expanding its service reach, ensuring the protection of consumer rights remains a priority [14].

● 本报记者 董添 8月22日，国务院新闻办公室举行"高质量完成'十四五'规划"系列主题新闻发布会，介绍"十四五"时期市 场监管高质量发展成就。"十四五"以来，全国市场监管系统坚持监管规范和促进发展并重，市场环境更 有活力、更加公平，为推进全国统一大市场建设、推动经济社会高质量发展提供有力保障。 坚持监管规范和促进发展并重 营商环境持续优化。市场监管总局全面完成"证照分离"改革，建立了统一的经营主体准入制度，实施统 一的市场准入负面清单，实现企业开办"一网通办"，充分激发了全社会的创业活力。完善涉企收费监管 制度，持续降低经营主体成本。加强知识产权和商业秘密保护，有效增强了经营主体的创新动力。"十 四五"以来，我国企业净增1999.9万户，个体工商户净增3394.6万户。 消费者权益保护更加有效。市场监管总局推动出台《消费者权益保护法实施条例》，制修订配套制度， 进一步筑牢维权的法治保障体系。积极处置投诉举报，整个"十四五"期间，全国市场监管部门共处理投 诉举报8902.8万件，为消费者挽回经济损失217.1亿元；全国消协组织共受理消费者投诉574.9万件，挽 回经济损失57.8亿元。同时，市场监管总局全力化 ...

Core Insights - The "14th Five-Year Plan" has led to significant achievements in various sectors, including business growth, consumer protection, and regulatory enforcement. Business Development - A total of 19.99 million new enterprises have been established since the beginning of the "14th Five-Year Plan" [3] - The number of individual businesses has increased by 3.33946 million [4] Regulatory Enforcement - 4.832 million cases of illegal activities have been investigated [5] - The consumer rights protection efforts have resulted in handling 89.028 million complaints, recovering economic losses of 21.71 billion [5] - The national consumer association received 5.749 million complaints, recovering 5.78 billion [5] Market Order Maintenance - Nearly 571 various cases have been investigated over the past five years, including 4,296 cases of online unfair competition [6] - A nationwide action against counterfeit and substandard goods has been conducted, covering over 30 categories and 200 types, with a total value of 2.79 billion [7] - 4.541 million illegal product listings were removed from platforms, and 58,000 online stores were ordered to cease operations [8] Food and Drug Safety - Strict penalties have been imposed for adulteration, illegal additives, false advertising, and consumer fraud, with 3,072 licenses revoked and 238,000 individuals restricted from employment [9] - The national drug inspection pass rate remains above 99.4%, with over 200,000 batches of drugs and 20,000 batches of medical devices tested annually [9] - 226.04 million food safety cases have been investigated [10] Standardization and Quality Assurance - 13,000 national standards have been newly published, bringing the total to over 47,000 [11] - 1,079 international standards have been developed, with over 6,900 international standards adopted [11] - 1.33 million enterprises and 2.85 million batches of products have undergone supervision and sampling inspections [14]

金融之"根"，只有深植于民生土壤，才能蓬勃茁壮；金融之"脉"，只有与消费者权益同频跃动，才能愈 发强健。近日，一场场由兴业银行北京分行举办的面向不同群体、深入多元场景的消费者权益保护宣传 活动正温暖而有力地落地生根——从医院门诊到市集巷口，从社区课堂到百姓身边，该行以"金融为 民"为底色、用实际行动诠释"消保为民"的责任与温度。 门诊大厅里的"防诈课堂"：守护医患金融安全 值得一提的是，恰逢当天细雨蒙蒙，支行还贴心准备了一次性雨衣，随资料一同发放，当一百多份"金 融礼包"被领完，反诈宣传背后的金融关怀，也随着这份暖心关怀悄然走进千家万户。 社区里的"精准守护"：金融安全一个都不能少 社区作为居民最近的生活场景，也是金融宣教工作有效开展最基础的场所。近日，兴业银行北京分行积 极组织多家支行深入辖内社区，聚焦"一老一少一新"等重点群体，持续优化服务、创新宣教，让兴业的 反诈课堂成为社区居民的"安全必修课"。 由于信息获取渠道有限、防范意识较弱，一老一少极易成为金融诈骗目标，因此也是金融知识宣传教育 的重点对象。在广安门支行与菜北社区联合举办的亲子反诈课堂中，工作人员通过情景模拟、互动问答 等形式，向40组家庭揭示 ...

二是经营主体合规引导机制更加健全。市场监管总局着力构建激励约束并重的合规体系，发布《经营者 公平竞争合规管理规范》《经营者反垄断合规指南》，积极规范引导企业的经营行为；制修订《企业信 息公示暂行条例》《市场监督管理严重违法失信名单管理办法》，通过国家企业信用信息公示系统对严 重违法失信名单和经营异常名录进行公示，以制度的刚性来强化信用约束。 三是消费者权益保护更加有效。市场监管总局推动出台《消费者权益保护法实施条例》，制修订配套制 度，进一步筑牢维权的法治保障体系。积极处置投诉举报，整个"十四五"期间，全国市场监管部门共处 理投诉举报8902.8万件，为消费者挽回经济损失217.1亿元；全国消协组织共受理消费者投诉574.9万 件，挽回经济损失57.8亿元。同时，全力化解消费纠纷，发展20余万家企业参与在线纠纷解决机制，推 动直接和解1038.2万件。5年来，消费者合法权益得到了有力维护、满意度稳步提升，全国消费环境持 续优化。 柳军指出，"十五五"时期，市场监管总局将多措并举、综合施治，努力以良好的市场秩序激发市场活 力、净化市场环境、保障民生福祉，更好服务经济社会高质量发展。 中新网8月22日电 国务院新 ...

近年来，京东商城频频被曝出促销活动中存在"虚假宣传"问题，其中以"购机赠手机卡"为名的营销活动 争议尤为突出。消费者反映，这类活动通过夸大优惠、隐藏关键条款等方式诱导下单，实际履约过程中 却出现套餐资费不符、返费拖延等"暗坑"，严重损害消费者权益。 一、宣传与现实的割裂：文字游戏如何设局？ 以用户投诉案例为例，京东宣称"购机赠送19元/月手机卡"，但实际签约后发现，仅前四个月可享受19 元资费，后续自动恢复至29元/月。更关键的是，这一限制性条款被刻意隐藏在商品详情页的折叠区域 或需下载的附属协议中，消费者稍不留意便会掉入资费陷阱。此类操作已涉嫌违反《中华人民共和国价 格法》第十四条中"利用虚假或使人误解的价格手段诱骗交易"的规定。 京东手机卡"赠品陷阱"：文字游戏背后的消费者信任危机 更令人担忧的是，此类问题并非孤例。网页5中雅诗兰黛礼盒赠品缺失事件、网页6中折叠洗衣机赠品 需"晒图激活"等案例显示，京东平台上"赠品承诺缩水"已成为系统性风险，暴露出平台对第三方商家的 监管失职。 三、行业警示：诚信缺失的代价 1. 法律风险升级：根据《消费者权益保护法》第二十条，经营者不得作虚假或引人误解的宣传。京 东此类 ...

Core Viewpoint - The article discusses a conflict between a consumer, known as "风云XTony," and Xiaomi regarding the delivery of the SU7 Ultra vehicle, highlighting issues of customer rights, product representation, and corporate response to consumer inquiries [4][5][10]. Group 1: Incident Overview - On August 17, a group led by "风云XTony" live-streamed the vehicle pickup process, which was met with objections from Xiaomi staff regarding potential privacy violations [1][3]. - Xiaomi called the police during the live stream, claiming that the broadcast could infringe on the privacy of other customers and disrupt business operations [4][6]. - "风云XTony" expressed anger over Xiaomi's actions, stating that he was merely exercising his consumer rights to seek information about the vehicle [4][5]. Group 2: Consumer Rights and Corporate Responsibility - The consumer emphasized his right to receive clear and truthful answers from the company regarding the vehicle's features, particularly the front hood's dual air duct design, which he felt was misrepresented [5][9]. - Xiaomi's response included an apology for unclear communication and a compensation plan for affected customers, but dissatisfaction among customers persisted [10][11]. Group 3: Product Representation Issues - The SU7 Ultra's carbon fiber dual air duct front hood, priced at 42,000 yuan, faced criticism for not delivering the advertised performance, leading to claims that it was merely a decorative feature [9][10]. - The incident sparked widespread discussion among SU7 Ultra owners, with many expressing their discontent over Xiaomi's handling of the situation [10][11].

Core Viewpoint - The investigation reveals that low-priced diamonds sold on e-commerce platforms are often fake, highlighting the need for better regulation and consumer awareness [1][5]. Group 1: E-commerce Market Insights - E-commerce platforms offer diamonds at significantly lower prices, such as a 2-carat lab-grown diamond ring for 153 yuan and a 99-carat imported diamond for 22 yuan, contrasting sharply with traditional retail prices that can exceed tens of thousands of yuan [1][3]. - The investigation conducted by Xinhua News found that these low-priced diamonds are not genuine, with the 99-carat diamond being glass and the 2-carat lab-grown diamond being synthetic cubic zirconia [5]. Group 2: Regulatory Recommendations - Experts suggest enhancing multi-department collaboration to establish a comprehensive regulatory system from production to sales [8]. - Online platforms should strengthen their vetting processes for merchants to ensure they have legal operating qualifications and professional appraisal capabilities, along with implementing strict quality control and after-sales service systems to protect consumer rights [8].