近期，飞机"锁座"及有偿选座服务引发热议，不少消费者反映，在线选座时经济舱前排、靠窗、靠过道 等较为便利舒适的座位常被单独锁定，要么无法选择，要么需额外付费或用积分兑换。这一行为无异于 是航司变相增加收益的手段，损害了消费者合法权益。江苏省消保委近期针对机票锁座开展了专项调 查，于今天（11月26日）公布了调查结果。 一是确保信息透明，清晰、完整、及时地向消费者告知座位分布与收费政策； 二是保障规则公平，确保购买同等票价旅客享有平等的选座机会； 三是尊重选择自主，充分保障消费者的知情权与选择权，杜绝变相强制消费。 同时，江苏省消保委就飞机票锁座问题的整改工作，向各航司提出两点明确要求，并于15个工作日内将 整改情况以书面形式进行提交。 此次调查选取了国内10家航司作为调查对象，包括东方航空、南方航空、中国国航、海南航空、厦门航 空、深圳航空、山东航空、四川航空、春秋航空、吉祥航空，通过消费者实际购票、线上选座的方式， 对上述航司的官方购票App进行了摸查，重点关注锁座比例、锁座范围、兑换模式及客服解释口径等内 容。为厘清行业经营边界，推动消费者合法权益得到切实保障，江苏省消保委线上约谈上述十家航空公 司。会上 ...

为厘清行业经营边界，推动消费者合法权益得到切实保障，江苏省消保委于11月21日线上约谈东方航 空、南方航空、中国国航、海南航空、厦门航空、深圳航空、山东航空、四川航空、春秋航空、吉祥航 空等十家航空公司。江苏省消保委表示，航空运输具有公共服务属性，消费者购买机票后，即与航空公 司建立了航空运输合同关系，依法享有包括选择合适座位在内的基本服务权利。当前部分航空公司将本 属常规服务范围的座位通过锁定方式进行收费的做法，涉嫌侵害消费者的公平交易权与自主选择权。同 时，江苏省消保委就飞机票锁座问题的整改工作，向各航司提出两点明确要求，并于15个工作日内将整 改情况以书面形式进行提交。 ...

（原标题：购物被打疑似歧视"标签" 斐乐惹众怒） 河南一女子在斐乐购鞋遭疑似歧视性备注，并被分享到会员群引发关注和争议。23日，一位网友发帖称 她在郑州一家"FILA KIDS"店面给孩子买鞋后，发现店员私下备注她"买双鞋子都嫌贵"。 该网友在帖子中写道："本来以为网上那些都是段子，没想到发生在自己身上了。"周末她在正弘城5 楼"FILA KIDS"带孩子买鞋，该消费者表示，当日从进店到结账不到十分钟，孩子一共试了三双鞋子， 并使用了优惠券。 然而，在该店店员把消费者的客户添加截图发在会员群时，备注中的描述标签中显示"买双鞋子都嫌 贵"。另一张微信群"正弘城5楼FILA KIDS会员5群"的聊天记录显示，店员还将其他顾客的类似备注发 到了群里。 中国证券报援引中国人民大学法学院教授刘俊海的话称，从法律来看，把消费者体貌特征和个性特征贴 上标签，涉嫌侵害消费者的人格尊严；如果对贴标签的顾客采取差异化措施，涉嫌对顾客构成歧视行 为；如果贴上标签在企业内部共享，涉嫌侵害消费者隐私权。 2022年，海底捞就因给顾客体貌特征打标签犯了"众怒"。海底捞的标签里包含有"体貌特征"，如"20-30 岁，安静，不吃胡萝卜"、" ...

Core Viewpoint - The incident highlights consumer rights violations related to unauthorized insurance charges linked to a charging station service, emphasizing the need for better consumer protection and regulatory oversight in the insurance and service industries [2][10][12]. Group 1: Incident Overview - A consumer, Mr. Ma, discovered unauthorized deductions for a medical insurance policy after using a charging station, with charges occurring over three months [2][4]. - The insurance was linked to a pop-up advertisement encountered while scanning a QR code at the charging station, which Mr. Ma was unaware of until contacted by a representative [4][5]. Group 2: Company Responses - After media intervention, the insurance company refunded Mr. Ma the full amount, despite initially stating only a partial refund was possible [7][8]. - The charging station's service hotline was found to be non-functional, prompting regulatory scrutiny and demands for corrective actions from the involved companies [6][10]. Group 3: Regulatory Actions - The local market supervision bureau confirmed the misleading advertisement practices and initiated corrective measures, including updating contact information and adding warning signs at the charging stations [10][11]. - Legal experts criticized the insurance company's practices as "implied insurance," arguing that they violate consumer rights by not providing clear information about the insurance terms and conditions [11][12].

Core Viewpoint - Recent lawsuits against Tesla highlight safety concerns regarding the design of hidden door handles, which have been implicated in accidents leading to fatalities and injuries [2][3][4]. Group 1: Lawsuits and Incidents - Tesla was sued in a Washington state federal court following an incident where a Model 3 lost control, crashed, and caught fire, resulting in one death and one injury due to the inability to open the door [3]. - The lawsuit claims that the "unique and defective door handle design" obstructed rescue efforts, contributing to the tragic outcome [3]. - Another lawsuit from a previous incident involved a Model S where five passengers died because they could not escape a burning vehicle due to the door being inoperable after a crash [4]. Group 2: Regulatory Actions - The National Highway Traffic Safety Administration (NHTSA) has initiated an investigation into Tesla's hidden door handles, affecting approximately 174,000 vehicles [4]. - NHTSA has received multiple complaints regarding the 2021 Model Y, specifically related to failures in the low-voltage battery system that rendered the door handles inoperative [4]. - Tesla is required to submit detailed records regarding the design and failure of the door systems by December 10, with potential fines of up to $140 million for non-compliance [5]. Group 3: Industry Responses and Legal Framework - Tesla's design team has indicated plans to change the door handle design in response to the ongoing issues [6]. - Legal experts note that the dual-track system of regulatory oversight and litigation in the U.S. creates significant pressure on companies like Tesla to address safety concerns [7]. - The U.S. product liability laws provide consumers with multiple avenues for lawsuits, including negligence and strict liability, which can lower the burden of proof for plaintiffs [8]. Group 4: Comparative Analysis of Legal Systems - The U.S. employs a model of "full compensation + punitive damages," which can lead to substantial financial repercussions for companies found liable [9][10]. - In contrast, China's legal framework focuses on statutory compensation with defined limits on punitive damages, which may result in less severe financial consequences for companies [10].

Core Viewpoint - The article discusses the ongoing legal challenges faced by Tesla regarding its hidden door handle design, which has been implicated in several accidents leading to fatalities and injuries. The situation highlights the contrasting regulatory and legal approaches in the U.S. and China concerning automotive safety standards and consumer protection [3][4][10]. Group 1: Legal Issues and Incidents - Tesla is facing a lawsuit in Washington state after a Model 3 vehicle lost control and crashed, resulting in one death and one injury, attributed to the "unique and defective door handle design" that hindered escape [4][5]. - The National Highway Traffic Safety Administration (NHTSA) has initiated an investigation into Tesla's door handle safety, affecting approximately 174,000 vehicles, following multiple complaints about the Model Y's door handles failing due to low-voltage battery issues [5][9]. - Previous lawsuits against Tesla have highlighted similar issues, including a fatal incident involving a Model S where passengers were trapped in a burning vehicle due to the door locks malfunctioning [4][5]. Group 2: Regulatory Approaches - In the U.S., the dual-track system of regulatory oversight and litigation provides consumers with multiple avenues for recourse, including negligence, warranty, and strict liability claims [8][10]. - NHTSA's investigation aims to compel Tesla to disclose critical design and failure data, with significant financial penalties for non-compliance, showcasing a proactive regulatory approach to mitigate systemic risks [9][10]. - The article contrasts the U.S. model with China's approach, where regulatory standards are being established to preemptively address safety concerns, as seen in the recent public consultation for mandatory safety standards for automotive door handles [3][10]. Group 3: Compensation and Liability Differences - In the U.S., the compensation model includes comprehensive and punitive damages, which can significantly impact companies in product liability cases, especially when malice is proven [11]. - Conversely, China's compensation framework is primarily statutory, with punitive damages having clear limits, making the regulatory penalties and brand reputation more significant deterrents for companies [11][12].

Core Viewpoint - The article discusses consumer complaints regarding the ticket refund process on the Qunar platform, particularly in cases of bereavement, highlighting issues of transparency and fairness in the refund policies [2][4][8]. Group 1: Consumer Complaints - A user, referred to as Ms. Lin, faced difficulties in obtaining a full refund for her flight tickets after the death of a family member, despite the airline's approval for a full refund [2][4]. - Ms. Lin reported that after initially being told her refund request was approved, she was later informed that her documentation was insufficient, leading to frustration over the platform's changing requirements [3][4]. - The Qunar platform claimed that the issues arose from unclear documentation submitted by the consumer and a selection error during the refund process [3][4]. Group 2: Legal Perspectives - Legal experts noted that while there is no specific law governing ticket refunds due to a family member's death, consumers have the right to request contract changes under the Consumer Rights Protection Law and Contract Law [6][7]. - The concept of "force majeure" was discussed, indicating that while a family member's death may not fit the strict definition, it is still a valid reason for consumers to seek refunds based on moral and ethical considerations [7]. Group 3: Platform Practices - Multiple consumers reported unauthorized ticket cancellations by Qunar, where tickets were refunded without prior notification, despite the flights still operating normally [8][9]. - Complaints highlighted that the platform's actions resulted in financial losses for consumers, as ticket prices surged after the unauthorized cancellations [8][9]. - Qunar attributed these issues to airline pricing errors, which led to the unilateral cancellation of tickets without informing the consumers [9]. Group 4: Regulatory Concerns - The article mentions that Qunar has faced over 190,000 complaints, primarily related to ticket refunds and customer service issues, indicating a systemic problem within the platform [10][11]. - Regulatory bodies have previously intervened, urging Qunar to improve its service and protect consumer rights, especially regarding unreasonable booking rules [11].

Core Viewpoint - The article highlights consumer grievances regarding the ticket refund process on the Qunar platform, particularly in cases of bereavement, indicating potential systemic issues in customer service and compliance with consumer rights [3][5][8]. Group 1: Consumer Complaints - A user, referred to as Ms. Lin, faced difficulties in obtaining a full refund for her flight tickets after the death of a family member, despite the airline's approval for a full refund [3][7]. - Ms. Lin reported that after initially being told her refund request was approved, she was later informed that her submitted documents were insufficient, leading to frustration and confusion [4][7]. - The airline confirmed that the documents provided by Ms. Lin were adequate, raising concerns about Qunar's handling of the refund process [7]. Group 2: Legal Perspectives - Legal experts noted that while there is no specific law governing ticket refunds due to a family member's death, consumer rights laws allow for contract modifications under special circumstances [8][10]. - The concept of "force majeure" was discussed, indicating that while a family member's death may not fit the strict legal definition, it is recognized in practice as a valid reason for refund requests [9][10]. Group 3: Systemic Issues with Qunar - Multiple consumers reported that Qunar unilaterally canceled their tickets without prior notification, despite the flights still operating, leading to significant financial losses as ticket prices surged [12][13]. - Complaints against Qunar have exceeded 190,000, primarily related to refund issues and poor customer service, indicating a broader pattern of consumer dissatisfaction [15]. - The article suggests that Qunar's practices may reflect a prioritization of profit over consumer rights, particularly in the context of refund policies [15].

Core Insights - A recent media report has exposed a batch of pirated drama apps that not only misuse a large number of drama resources but also steal users' personal privacy information, with some even embedding malicious programs that infringe on consumer safety rights [1][4] - The China Consumer Association (CCA) has warned consumers about the risks associated with pirated drama apps, advising against the temptation of "small savings" leading to "big losses" [1][4] Group 1: Consumer Risks - Pirated drama apps may appear to offer consumers the chance to watch popular dramas at a low or no cost, but they lack guarantees in terms of picture quality, compatibility, and after-sales service, making consumers' legal rights vulnerable [4] - The behavior of these pirated apps is suspected of infringing copyright, which not only dampens the creative enthusiasm of original authors but also severely impacts the healthy development of the entire entertainment industry, ultimately harming consumers' interests [4] Group 2: Privacy and Security Concerns - Pirated drama apps typically require access to consumers' phone locations, photos, cameras, microphones, and contacts during download and operation, posing significant privacy risks [4] - Some pirated apps use various tricks to lure consumers to illegal websites containing trojans and phishing programs, leading to the theft of personal information and making consumers unwitting victims of online fraud [4] Group 3: Consumer Rights Protection - Consumers are advised to keep records of orders, payment receipts, and contracts to protect their rights during consumption [5] - In case of disputes, consumers can negotiate with operators based on the Consumer Rights Protection Law or file complaints through relevant administrative departments or platforms like the "National Consumer Association Smart 315 Platform" [5] - Consumers should report any illegal activities by operators, such as the excessive collection and use of personal information [5]

11月以来，渤海人寿各分支机构以"为民办实事"为核心导向，紧扣消保常态化教育宣传周契机，组织开 展了一系列主题鲜明、形式多样的金融消保宣传活动。通过场景化普及、专业化解读与便民化服务，多 维度筑牢金融消费安全防线，深入践行 "共治共享 构建消保大格局，从心出发 同塑消保新气象" 的消保 文化理念，展现金融机构维护消费者权益的责任担当。 11 月 14 日，天津分公司走进合作单位天保控股有限公司，开展 "为民办实事" 主题活动。活动打破传 统宣传模式，将金融知识普及与民生服务需求深度融合：通过互动问答、发放图文宣传资料等形式，靶 向提示金融领域非法中介乱象，细致拆解 "虚假宣传诱导贷款""违规代理维权" 等行为的表现形式与危 害；同步开展心理健康讲座、健康问诊及鹰瞳健康设备检测等服务，让企业员工在享受便民服务的同 时，轻松掌握金融风险防范技巧，实现 "守护钱袋子" 与 "守护身心健康" 的双重保障。 本月消保常态化教育宣传周活动，构建起 "高管领航、机构联动、专业支撑" 的三维宣传体系。活动既 通过云端直播实现广覆盖宣传，依托企业场景完成精准化服务，更以人才培育筑牢长效服务根基。 高管讲消保，云端筑防线 未来， ...