Core Viewpoint - The introduction of a dual evaluation mechanism for food delivery services aims to balance the power dynamics between riders and customers, allowing riders to block problematic customers and enhancing their rights as workers [1][2][3] Group 1: Evaluation Mechanism - The new feature allows riders to select "do not deliver to this customer" for up to 365 days if they face abusive behavior, thus correcting the previous one-sided evaluation system [1][2] - This dual evaluation system empowers riders to refuse unreasonable demands from customers, potentially improving service quality and fostering a more harmonious relationship between riders and customers [2][3] Group 2: Challenges and Concerns - There are concerns regarding the protection of user rights in cases where riders block customers, especially in difficult delivery scenarios, and how to ensure fair treatment of customers who may be unjustly blocked [2][3] - The platform's role as a neutral rule-maker raises questions about its responsibility in managing the relationship between riders and customers, as it may avoid its obligations as the primary organizer [3][4] Group 3: Recommendations for Improvement - To address the underlying issues, the platform should consider implementing differentiated pricing based on order difficulty, ensuring fair compensation for riders and preventing mass blocking of customers [4][5] - Establishing formal employment relationships for riders would compel the platform to create effective complaint channels and support systems, enhancing riders' dignity and promoting a healthier ecosystem [4][5]

Core Viewpoint - The investigation reveals significant food safety risks associated with no-dine-in delivery services, highlighting the need for stricter regulations and standards in the industry [1][2]. Group 1: Food Safety Concerns - Recent investigations have uncovered that many no-dine-in delivery services operate under poor sanitary conditions, with food preparation processes not being transparent [1]. - Issues such as multiple registrations under one business license and false addresses have been identified, leading to potential food contamination and the use of expired ingredients [1]. Group 2: Regulatory Measures - Local authorities are implementing stricter industry standards to enhance food safety and management practices among no-dine-in delivery services [2]. - New regulations, such as the "No-Dine-In Delivery Service Standards" in Chongqing and the "No-Dine-In Delivery Area Management Standards" in Hangzhou, have been introduced to guide businesses [2]. - Delivery platforms like Meituan are strengthening their qualification audits and have established a mechanism to publicly disclose violations, ensuring that businesses with discrepancies are penalized [2]. Group 3: Future Directions - The State Administration for Market Regulation has released a draft for public consultation on basic service management requirements for delivery platforms, aiming to address existing issues and enhance food safety [2]. - Industry experts view these developments as a significant step towards more refined and standardized governance in the platform economy [2].

Core Viewpoint - The article discusses the shift in the evaluation mechanism of food delivery services from a one-sided to a two-sided system, allowing delivery riders to evaluate and block users, thereby addressing the imbalance of power in the previous system [1][2]. Group 1: Evaluation Mechanism Changes - The new feature allows riders to block users who exhibit abusive behavior, preventing them from receiving service for up to 365 days [1]. - This change aims to correct the power imbalance where users previously held absolute authority over riders, leading to potential abuse of the rating system [1][2]. Group 2: Impact on Rider Rights - Riders can now refuse unreasonable requests from users without fear of punishment, which enhances their sense of job satisfaction and service quality [2]. - The ability to block users is expected to foster a more harmonious relationship between riders and users, as poorly rated users may be compelled to amend their behavior [2]. Group 3: Systemic Issues and Responsibilities - The article raises concerns about the platform's role, suggesting that it may be evading its responsibilities by shifting the burden of conflict resolution onto individual riders and users [3]. - It emphasizes the need for platforms to establish clear complaint channels and provide support to riders, as they are not formal employees and thus lack adequate protection [3][4]. Group 4: Recommendations for Improvement - To address the underlying issues, the article suggests implementing differentiated pricing based on order difficulty and integrating more riders as formal employees to ensure better rights protection [4]. - Establishing a fair complaint response mechanism and representing riders in disputes with users are crucial for enhancing rider dignity and creating a balanced ecosystem [4].

商家需守好品质底线，平台应回归服务本质，消费者更要理性下单，不盲目为凑单多买一份，不因优惠浪 费一口。唯有三方合力，才能让外卖经济真正行稳致远，让"舌尖上的美味"不再变成"指尖上的浪费"。 这种促销看似"多赢"，实则已陷入恶性循环。平台靠补贴抢流量，却将成本变相转嫁商家；部分商家利润 空间被压缩，通过悄悄缩减食材分量、用临期原料，甚至虚增打包费等方式维持运营；消费者看似占了便 宜，却常为不需要的餐食买单，还可能面临"货不对板""食材不新鲜"等食品安全风险。最终，浪费的是粮 食，损害的是商家的信誉，消耗的是消费者对平台和商家的信任。 近日，市场监管总局组织起草的《外卖平台服务管理基本要求（征求意见稿）》公开征求意见，直指平 台"裹挟式"竞争与过度"价格战"，这为外卖行业划定了健康发展的底线，也有利于遏制食品浪费。 "0元奶茶""满50减30"……一段时间来，各大外卖平台上"满减"促销活动层出不穷，看似是消费者"薅羊 毛"的狂欢，实则是一场被"优惠"裹挟的浪费陷阱。 为了凑够满减额度，不少人会选择多点一份主食、加一道小菜，吃不完的餐食则被直接扔进垃圾桶；订单 暴涨时，配送瘫痪导致餐品超时变质，最终也只能沦为垃圾… ...

Core Viewpoint - The introduction of a new feature by Meituan allows delivery riders to block customers who exhibit inappropriate behavior, marking a shift towards a more balanced protection mechanism for service providers in the gig economy [1][2]. Group 1: Service Provider Rights - The new blocking feature is seen as a basic safeguard for the dignity of riders, who often face disrespectful treatment from customers [1]. - Riders express relief and appreciation for the measure, indicating a need for mutual respect in the service industry [1]. - The feature reflects a broader trend in the service industry, where the traditional notion of "the customer is always right" is being challenged [1][2]. Group 2: Industry Dynamics - The implementation of the blocking feature signals a transformation in platform governance, moving from a one-sided user protection model to a more balanced approach that considers the rights of service providers [2]. - As competition intensifies and regulatory scrutiny increases, platforms recognize that a stable and healthy working environment is essential for retaining service personnel and, consequently, customers [2]. - The feature aligns with regulatory intentions to protect the rights of delivery riders, as seen in recent discussions about their working conditions and compensation [2]. Group 3: Potential Risks and Considerations - Concerns arise regarding the potential misuse of the blocking feature, such as avoiding difficult deliveries or low-paying orders, highlighting the need for a fair and transparent review process [3]. - Questions about the visibility of blocking information to other riders and the communication of blocked status to customers indicate the complexity of implementing this feature without infringing on user rights [3]. - The expectation is that this initiative will lead to a more equitable and caring approach in the gig economy, fostering trust between service providers and consumers [3].

"屏蔽不良用户"功能的推出，不仅是外卖行业的内部优化，更应被视为平台治理转型的重要信号——平 台开始从单向的用户保护，迈向建立更加平衡的双向权益保护机制。 骑手也能"拉黑"顾客了？这两天，美团在部分城市试点的一项新功能，引发了不少讨论。 简单来说，今后骑手若遇到顾客辱骂、威胁等不当行为，可提交证据申请屏蔽该用户。一旦审核通过， 一年内将不再接到该顾客的订单。不少骑手对此表示欣慰，认为是对自身职业尊严的基本保障。有些网 约车司机、快递员还期待能推广到自己身边。 消费者这头，观点则不尽相同。有人表示理解："骑手也是人，互相尊重是应该的。"也有人担心："我 家住6楼没电梯，以后会不会被拉黑？"还有人反向提议："那我们顾客能不能屏蔽骑手？" 这些声音，折射出当下服务行业一个值得深思的议题。 服务行业总说"顾客是上帝"，大多数平台的评价体系也明显倾向消费者。骑手、司机等服务提供方忙着 跑单，没时间写小作文诉苦，可如果给他们开一场"吐槽大会"，你会发现，他们的工作并不仅仅是新闻 中的"月薪过万"。 就拿骑手来说吧，送慢了要被差评、找不到路要被投诉、敲门声大了要被抱怨、打电话通知却被嫌打 扰……这些看似鸡毛蒜皮的小事，却是 ...

新华网记者赵旭 "0元奶茶""满50减30"……一段时间来，各大外卖平台上"满减"促销活动层出不穷，看似是消费者"薅羊 毛"的狂欢，实则是一场被"优惠"裹挟的浪费陷阱。 0:00 新华网北京10月14日电 题：别让外卖"满减"成"浪费" 近日，市场监管总局组织起草的《外卖平台服务管理基本要求（征求意见稿）》公开征求意见，直指平 台"裹挟式"竞争与过度"价格战"，这为外卖行业划定了健康发展的底线，也有利于遏制食品浪费。 商家需守好品质底线，平台应回归服务本质，消费者更要理性下单，不盲目为凑单多买一份，不因优惠 浪费一口。唯有三方合力，才能让外卖经济真正行稳致远，让"舌尖上的美味"不再变成"指尖上的浪 费"。 为了凑够满减额度，不少人会选择多点一份主食、加一道小菜，吃不完的餐食则被直接扔进垃圾桶；订 单暴涨时，配送瘫痪导致餐品超时变质，最终也只能沦为垃圾…… 这种促销看似"多赢"，实则已陷入恶性循环。平台靠补贴抢流量，却将成本变相转嫁商家；部分商家利 润空间被压缩，通过悄悄缩减食材分量、用临期原料，甚至虚增打包费等方式维持运营；消费者看似占 了便宜，却常为不需要的餐食买单，还可能面临"货不对板""食材不新鲜"等食 ...

近日，市场监管总局组织起草的《外卖平台服务管理基本要求（征求意见稿）》面向社会公开征求意 见。这标志着外卖平台服务管理将迎来"新国标"，用标准化手段提升外卖平台服务水平，有望让万亿元 市场在规范中迈向高质量发展。 今年以来，"百亿补贴""大额神券"等外卖大战此起彼伏，短期看消费者享受到低价红利，长期看却是埋 下诸多隐患：平台将促销成本通过临时上调佣金、捆绑推广工具等方式转嫁给商户，导致"卖得越多、 亏得越多"等怪象频发；中小商户被迫卷入价格战，只能在食材品质上妥协；过度补贴更扰乱市场秩 序，令行业陷入"低价低质"的泥潭。 为此，征求意见稿重点规范了平台和商户价格促销行为，明确要求平台价格促销成本不应变相或直接要 求商户进行分摊；也明确禁止平台强制商户开展价格促销或干预商户促销力度，着力将平台竞争从"烧 钱补贴"拉回"服务比拼"的正轨。 对千万骑手群体而言，"新国标"也以更务实举措筑牢权益保护防线。长期以来，"困在系统里"的骑手们 面临收入不确定、休息无保障等困境，超时劳动引发的安全事故时有发生。征求意见稿聚焦配送员劳动 报酬、工作时间和社会保障等方面，要求平台科学设置同时接单量和单日接单量上限，合理调控劳动 ...

Core Viewpoint - The implementation of the new tax reporting regulations for internet platform enterprises aims to reduce the tax burden on gig economy workers, such as delivery personnel and service providers, without increasing their tax liabilities [1][2][3] Group 1: Tax Reporting Regulations - Starting from October 1, internet platform enterprises are required to report identity and income information of their operators and workers [1] - Workers engaged in delivery, transportation, and domestic services who are eligible for tax exemptions are not required to report their income [1] Group 2: Tax Withholding Methods - The new cumulative withholding method allows for a higher deduction amount and lower withholding rates, benefiting platform workers significantly [2] - Workers with monthly incomes below 6,250 yuan are exempt from withholding taxes, and those with higher incomes can apply for tax refunds based on various deductions during annual tax reconciliation [2] Group 3: Additional Tax Regulations - The announcement also clarifies regulations regarding value-added tax (VAT) and related fees, allowing workers to enjoy VAT exemptions for monthly sales below 100,000 yuan [3] - Concerns about potential over-deduction by platforms are addressed, with assurances that platforms must comply with tax laws and cannot transfer tax obligations to workers [3]

近日，市场监管总局组织起草了《外卖平台服务管理基本要求（征求意见稿）》，向社会公开征求意 见。征求意见稿聚焦当前外卖平台服务中的痛点，针对"内卷式"竞争、平台收费不透明不合理、"幽灵 外卖"屡禁不止、配送员权益保障不足等社会关切问题形成标准条款。今年以来，外卖平台企业为争夺 即时零售流量入口，反复发起"百亿补贴""大额神券"等外卖大额补贴活动，一定程度上加剧了餐饮市 场"内卷"。接下来，相关部门应根据反馈情况完善征求意见稿，制定清晰的实施细则与违规处罚办法， 引导商家依法合规经营，保护消费者和平台合法权益。利用大数据等技术手段加强常态化监管，推动行 业公平、有序、可持续发展，提升消费者信任度与行业整体形象。 （文章来源：经济日报） ...