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机票搭售顽疾:是平台算计太深,还是我们“妥协”太久?
Guan Cha Zhe Wang· 2025-12-22 15:25
Core Viewpoint - The article discusses consumer complaints regarding hidden insurance sales on the Fliggy app, highlighting issues of transparency and user experience in the purchasing process [1][4][9]. Group 1: Consumer Complaints - A user reported that while purchasing a flight ticket on the Fliggy app, an insurance fee was automatically added without clear notification, making it difficult for users to opt-out [1][4]. - As of December 22, there were 7,744 complaints against Fliggy on the Black Cat Complaints platform, primarily concerning forced insurance sales and unreasonable ticket refund policies [4][8]. - Users expressed frustration over the lack of clarity in the payment process, with one user stating that the insurance was added without a visible option to cancel it [5][6]. Group 2: Company Response - Fliggy's customer service acknowledged that all fees are displayed on the page and that insurance is an optional service, but admitted that some users may find the process uncomfortable [8]. - The company stated that refunds for insurance can be requested up to two hours before the flight, but this does not address the initial lack of transparency during the purchase [8][9]. Group 3: Legal and Regulatory Concerns - Legal experts suggest that Fliggy's design may violate consumer rights by misleading users into non-voluntary purchases, potentially infringing on the Consumer Rights Protection Law [9][10]. - The article notes that the issue of bundled sales in the airline industry is persistent, driven by weak compliance awareness and insufficient regulatory enforcement [10][11]. - Recommendations include improving transparency in the sales process and enhancing regulatory measures to protect consumer rights [13][14]. Group 4: Industry Trends and Recommendations - The article highlights a growing trend of complaints in the transportation sector, with a 105% year-on-year increase in complaints related to ticket sales [10]. - Experts suggest that to effectively address the issue of bundled sales, there should be a focus on reducing information asymmetry and improving the overall consumer experience [13][14]. - The need for stronger regulatory frameworks and enforcement actions is emphasized to ensure fair practices in the online travel industry [14].
美团旅行:跨年“追光游”火爆,北京元旦文旅预订票量大涨
Bei Ke Cai Jing· 2025-12-22 10:09
据悉,为进一步深化文商旅体展融合,北京推出的系列跨年活动将上线惠民互动小程序。市民群众在大 钟寺和居庸关长城"钟鼓齐鸣"祈福迎新同时,可通过互动小程序敲钟鸣鼓,呼应现场仪式;线上敲钟鸣 鼓后即可获得一张惠民电子卡,凭卡可在指定线上平台及线下商圈、博物馆等场所享受消费优惠。同 时,小程序活动页面将联动美团等平台,开设跨年主题页,通过获取优惠券、福利包及权益升级资格, 串联观演、观影、门票、购物、餐饮等多领域,覆盖不同群体,提升促消费覆盖面与参与度。 体验滑雪成为元旦假期热搜词。美团旅行数据显示,截至12月21日,河北元旦文旅预订票量增速达 79%,高星酒店预订增速73%。元旦前夕,万龙滑雪场搜索量同比上涨95%,"万龙滑雪场夜场""万龙滑 雪场住滑套餐"搜索量上涨均超300%。 此外,为了早起追寻2026年第一缕晨光,美团旅行数据显示,12月中旬以来,"跨年酒店"搜索量同比上 涨189%。别墅房型、带影音设备、带圆桌(寓意团圆)的民宿搜索量上涨。黄山、老君山、庐山、泰 山、峨眉山等"山顶酒店"搜索量增幅明显。其中,"黄山山顶住宿"搜索量同比上涨397%。 新京报讯(记者秦胜南)元旦将至,看跨年烟花,坐船"驶向" ...
“追光游”火爆 美团旅行发布2026“跨年追光”十大玩法
Core Insights - The travel industry is experiencing a surge in demand for New Year's Eve activities, with significant increases in searches for various events and experiences related to "chasing the light" for the New Year [1][4][6] Group 1: Popular Activities and Trends - Searches for "New Year's fireworks shows," "New Year's concerts," and "New Year's camping" have increased by over 500% since mid-December [1] - The "Chongqing Changshou Lake New Year's fireworks show" saw a search volume increase of over 600% [6] - The "Guangzhou Pearl River night cruise" ticket searches rose by 169% [10] Group 2: Hotel and Accommodation Trends - The search volume for "New Year's hotels" increased by 189% since mid-December [9] - Popular hotel options include mountain-top hotels, with "Huangshan mountain-top accommodation" searches up by 397% [9] - The "W Hotel in Chengdu" saw a 60% increase in advance bookings for New Year's [9] Group 3: Regional Highlights - Top cities for New Year's celebrations include Guangzhou, Chengdu, Harbin, and Beijing, among others [4] - The search volume for accommodations in ancient towns and snow-covered areas in Sichuan has also surged, with "Xiling Snow Mountain hot spring hotel" searches up by 107% [12] Group 4: Promotional Activities - Meituan Travel launched a promotional campaign offering discounts of up to 50% on various travel services, covering over 200 cities [4][15] - The campaign includes special offers for hotels, scenic spots, and travel packages to enhance consumer travel experiences [15]
跨年游热度持续上涨
Zhong Guo Jing Ji Wang· 2025-12-22 06:37
随着元旦假期临近,跨年出游热度持续上涨。美团旅行发布的数据显示,12月中旬以来,跨年烟花秀、 跨年演唱会、跨年篝火露营等"跨年追光"玩法搜索量上涨均超500%,跨年无人机倒计时等科技感十足 的"赛博跨年"搜索量增长迅猛。 具体来看,看跨年烟花秀、看无人机表演、在跨年演唱会唱响心中的光、坐船"驶向"2026第一缕晨光、 在雪地光芒中"滑进"2026、午夜航班"飞入"2026看万米高空晨光、睡山顶酒店拥抱云海与晨曦、在小岛 看海上日出、住雪山酒店看日照金山、跨年篝火露营看满天星光,成为美团旅行2026"跨年追光"10大热 门玩法。 跨年夜追光等"夜游"带动酒店住宿等一系列文旅消费。美团旅行数据显示,截至12月21日,2026元旦文 旅预订增速达117%。广州、成都、哈尔滨、重庆、郑州、西安、武汉、北京、上海、长沙成为"跨 年"热门城市Top10。 在雪场"滑进2026"也备受消费者欢迎。美团旅行数据显示,12月中旬以来,"交通银行耀雪冰雪世界"搜 索量同比上涨超80%,苏州、湖州、杭州、无锡、绍兴等异地游客喜欢搜索上海耀雪。此外,一二线城 市自驾2小时交通圈内的安吉云上草原滑雪场、大明山滑雪场,成江浙沪热门冰雪游 ...
元旦来辽旅游订单增长超两倍
Liao Ning Ri Bao· 2025-12-22 01:07
元旦假期将至,辽宁旅游市场已涌动起火热势头。根据在线旅游平台飞猪12月19日发布的《2026元 旦假期出游风向标》,2026年元旦奔赴辽宁的旅游订单预订量同比增长超两倍,辽宁展现出强劲的吸引 力。 随着"请3休8"拼假方式的流行,不少游客拉长了假期,也推动旅游消费向深度与个性并重转变。在 玩法上,游客愈发注重个性化体验与跨年仪式感,宠物随行等主题游热度大幅攀升,跨年演出、烟花 秀、灯光秀等"跨年游"相关搜索持续走高,为全省文旅市场营 造浓厚的节庆氛围。 此外,AI技术逐渐成为游客规划行程的"智慧助手"。不少辽宁游客通过在线旅游平台的AI功能咨询 目的地、推荐玩法,并完成相关预订,智能化工具正悄然改变人们的出行准备方式。 从目的地热度看,沈阳、大连、锦州、丹东、鞍山成为最受游客欢迎的城市;抚顺、葫芦岛、阜新 则增长势头强劲,预订增速名列前茅。 与此同时,辽宁游客出境游热情不减,预订量同比上升98%。其中,"落地自驾"成为越来越多辽宁 游客出境游玩的新选择,自由、深度的旅行方式正蔚然成风。 ...
推动平台与商家共赢发展
Xin Lang Cai Jing· 2025-12-21 22:46
近日,某地多家餐饮商家"集体掀桌子",从外卖平台下架商品、终止合作,引发关注。这折射出平台经 济高速扩张背景下,餐饮实体企业与外卖平台之间利益分配失衡。 事实上,不止餐饮领域,高抽成现象还存在于网约车、在线旅游等领域。此次餐饮商家的集体行动,可 视为实体经济对平台不合理规则的又一次"反弹",也为平台经济治理提出了重要警示。 笔者了解到,除了较高的抽成比例,商家还被迫承担平台发起的满减补贴、红包神券等促销成本。此 外,平台还会要求商家参与推广投流和竞价排名,使得不少商家线上综合成本持续攀升,陷入"不参与 活动没流量,参与活动没利润"的困境,甚至出现"线上订单越多、实际利润越薄"的现象。 当前,相关政策与监管在持续完善。日前发布的《外卖平台服务管理基本要求》明确,禁止平台强制或 变相强制商户参与促销,并强调保障商户定价自主权。下一步,应推动此类规定落到实处,并进一步强 化平台收费透明度,防止平台利用算法与技术优势转嫁竞争成本、挤压实体商家利润。 数据显示,当前平台餐饮行业整体供大于求。商家只能通过降价来吸引客流,这种做法短期内有可能带 来客流量增长,但长期会陷入"增收不增利"的恶性循环。另外,与规模化连锁品牌不同 ...
跨年游热度飙升,长沙入榜全国前十
Xin Lang Cai Jing· 2025-12-21 19:39
长沙铜官窑景区"大唐窑火·浪漫铜官"主题灯光秀。 景区 供图 三湘都市报12月21日讯 随着元旦假期临近,跨年出游的"倒计时"悄然开启。机票、火车票、酒店预订 同步升温,多家在线旅游平台数据显示,今年元旦假期出行意愿显著增强,长沙跻身全国跨年热门目的 地前十,成为不少游客心中"仪式感拉满"的跨年之选。 跨年游搜索热度飙升,长沙进入全国前十 "今年跨年不想在家'躺平',想和朋友找个有氛围的城市迎新年。"来自山东东营的游客李韩松告诉记 者,他已经提前订好了前往长沙的高铁票和酒店,"夜景、夜市、夜游项目多,感觉跨年特别有参与 感"。 此外,飞猪数据显示,2026年元旦假期,湖南的门票、接送机预订量同比分别增长340%、300%。湖南 游客的出境游预订量同比增长超100%。长沙、衡阳、岳阳、张家界、郴州是最热门城市,湘潭、益阳 增速最快。 跨年夜"花样上新",文旅活动点燃城市夜经济 跨年夜怎么玩?长沙给出了"多选项答案"。 同程旅行数据显示,元旦假期平台整体火车票和机票搜索热度同比猛增303%,上海、哈尔滨、北京、 沈阳、大理、昆明、成都、广州、贵阳、长沙位列全国前十热门目的地。从出游结构看,2天及以上行 程成为主流 ...
促消费“精准施策”让旅游出行、购物更便利 海南开启新“流量”
Yang Shi Wang· 2025-12-20 04:10
Core Viewpoint - The upcoming New Year holiday is driving a significant increase in flight bookings to Haikou and Sanya, reflecting a positive response to the Hainan Free Trade Port policies and promotional activities [1][9]. Group 1: Flight Booking Trends - Flight search volume for Haikou and Sanya has surged, placing them among the top five popular cities in China [1]. - Domestic flight bookings to Hainan exceeded 720,000, marking a year-on-year increase of approximately 10% [1]. - Year-on-year growth in flight bookings to Haikou and Sanya is reported at 19% and 51% respectively [3]. Group 2: International Travel Insights - There is a 40% increase in international flight bookings to Haikou around the New Year holiday [7]. - For the 2026 Spring Festival, international flight bookings to Haikou are expected to double, with significant interest from travelers from Russia, Singapore, Australia, and Malaysia [7]. Group 3: Impact of Free Trade Port Policies - The surge in flight bookings reflects consumer enthusiasm for the Free Trade Port policies and targeted promotional activities [9]. - The Hainan Free Trade Port has simplified travel and shopping for both domestic and international tourists, enhancing its appeal as a vacation destination [9]. - The expansion of international flight routes from Haikou is facilitating increased trade and travel connections with various regions [11]. Group 4: Future Prospects - The Free Trade Port is set to open up third and fourth freedom rights for airlines, allowing for more flexible international operations [13]. - As the Free Trade Port develops, Hainan is positioned to become a new aviation hub, enhancing cultural and commercial activities [13].
网友炸锅:取消保险得先点“放弃”订单,飞猪套路太深
凤凰网财经· 2025-12-20 02:08
来源丨凤凰网财经《公司研究院》 作者丨DW 在数字时代,人们习惯了便捷的线上服务,但有时,便捷的背后可能隐藏着不易察觉的"套路"。 1311 人赞同了该回答 > Ω 18 人听过 我说一个100%被骗的骗局,正常人是不可能识破 的 在飞猪 买机票,选好航班,购票人后,点确定, 会到这个界面 一 发展务 一 发家门 > 1小时内出票 1月28日 周三 06:30 温州一上海 成人 ¥230 机建燃油 ¥70 提前退改免费 托运行李共20公斤 免费手提行李1件,10公斤/件 > × 高保/工工 ! 你未添加航空保障 建议添加: 航空意外险 ¥50/程 1 ● 保障升级 意外+医疗双重保障 本模块为保险投保页面,由浙江鼎宏保险代理有限公司锯开V 继续支付 ▽ o 12月19日,一位网友在社交平台爆料称,自己在"飞猪"APP购买机票时遇到了一场隐秘搭售保险的"骗局",且"正常人不可能识破"。 根据这位网友的亲身经历,整个"中招"过程极具迷惑性。当你在飞猪App上选好心仪的航班,填好购票人信息,点击"确定"后,会进入一个看似是 最后确认的支付界面。 在这个界面上,最醒目的莫过于一个"继续支付"的按钮。对于任何一个急于完 ...
“请3休8”带旺元旦假期云南旅游
Xin Lang Cai Jing· 2025-12-19 22:31
Group 1 - The core viewpoint of the articles highlights a significant increase in travel bookings for the New Year holiday in 2026, particularly in Yunnan, with customized travel products seeing a 300% year-on-year growth, and itinerary travel products increasing by 400% [1] - The top five popular destinations in Yunnan for the New Year holiday are Kunming, Xishuangbanna, Lijiang, Dali, and Baoshan, with Honghe, Pu'er, and Wenshan showing the fastest growth in tourism order volume [1] - There is a growing demand for personalized experiences and a sense of celebration during the New Year, with unique travel experiences like aurora travel and pet-friendly options increasing in popularity by 200%, and searches for New Year events such as performances and fireworks rising by 58% [1] Group 2 - In terms of outbound travel, the booking volume for outbound travel products during the 2026 New Year holiday significantly exceeds that of 2025, particularly with a surge in international car rental bookings, which increased by over 200% [2] - Popular destinations for outbound travel include South Korea and Southeast Asian countries within a "4-hour flight radius," while the United States and Australia have also made it to the top ten list of popular destinations; countries like Argentina, Nepal, Saudi Arabia, Portugal, and Hungary have seen their booking volumes grow by over four times [2]