Core Viewpoint - The article highlights the issues faced by users of Hello's electric bikes due to the discontinuation of 2G networks, leading to the loss of smart features and raising concerns about consumer rights and company practices [1][8][9]. Group 1: User Experience and Issues - Many users reported their Hello electric bikes experienced "lockout" and "power loss" while riding, which posed safety risks [1][3]. - Hello attributed these issues to the nationwide 2G network shutdown, affecting models using 2G communication chips, and offered limited solutions such as Bluetooth unlocking or paid upgrades to 4G chips [3][5]. - Users expressed frustration over the loss of features that were marketed as part of the "permanent membership," which now only provides basic functionalities [5][6]. Group 2: Company Practices and Consumer Rights - The company continued to release electric bike models using 2G technology despite prior warnings from the Ministry of Industry and Information Technology about phasing out 2G/3G networks [8][9]. - Legal experts indicated that Hello's actions may violate consumer rights, including the right to be informed about the implications of purchasing 2G-based products [9][10]. - The company’s failure to disclose the potential impact of the 2G shutdown on the smart features of their bikes raises questions about transparency and consumer trust [9][10]. Group 3: Robotaxi Business and Safety Concerns - Hello's Robotaxi service recently faced a serious incident where a vehicle struck pedestrians, raising alarms about the safety of its autonomous driving technology [11][13]. - The CEO had previously claimed that the AI and hardware for Robotaxi were mature, but the accident contradicted this assertion, leading to concerns about the company's operational readiness [11][13]. - The incident marks a significant safety breach in the Robotaxi sector, which has strict safety standards, further complicating Hello's reputation in both the electric bike and autonomous vehicle markets [13].

Core Viewpoint - The company faces significant backlash from users due to the discontinuation of 2G network services, which has rendered many smart features of its electric bikes inoperable, leading to safety concerns and potential legal issues [1][5][7]. Group 1: User Experience and Feedback - Numerous users reported their electric bikes experienced sudden "lockout" and "power loss" while riding, raising safety concerns [1][3]. - The company attributed these issues to the nationwide 2G network shutdown, affecting models with EB11 and EB20 smart chips, and offered limited solutions such as Bluetooth unlocking or upgrading to a 4G smart chip at a cost [3][4]. - Users expressed frustration over the lack of prior notification regarding the use of 2G technology when purchasing their bikes, which they believe violates their right to be informed [5][10]. Group 2: Regulatory and Industry Context - The company began its electric bike business in July 2020, shortly after a government directive in August 2020 advised against using 2G/3G networks for new IoT devices [7][9]. - Despite the regulatory guidance, the company continued to release new electric bike models utilizing outdated 2G technology, which is seen as a significant oversight given the expected lifespan of electric bikes [10][11]. Group 3: Legal and Ethical Implications - Legal experts suggest the company's actions may infringe on consumer rights, including the right to be informed and the right to fair trade, as consumers were not made aware of the implications of the 2G network shutdown [10][12]. - The company's failure to provide adequate information about the technology used in its products has led to accusations of short-sightedness and a lack of responsibility towards consumers [5][11]. Group 4: Robotaxi Business and Safety Concerns - The company recently entered the Robotaxi market but faced a serious incident where a self-driving vehicle struck pedestrians, raising questions about the safety of its AI and hardware capabilities [12][13]. - This incident has sparked concerns about the company's ability to ensure safety in its new ventures, paralleling the issues faced in its electric bike business [13].

文 丨 《BUG》栏目 周文猛 你的哈啰两轮电动车，可能因2G网络断服而不再"智能"了。 近日，《BUG》栏目进入多个累计超千人的哈啰车主维权群。大量用户反馈，自己的哈啰电动车出 现"断服"，远程定位、在线查看电量等多项"永久会员"功能已经消失，有的甚至还在骑行中忽然"断电 锁死"，险些酿成车祸。 基于"断服"原因，哈啰方面给出的解释是：因2G网络退网，部分电动车可能已无法解锁。 但根据用户的反馈，他们在购买时并未被告知"采用2G通信"，如今买车仅一年有余，却需要自费升 级。此外，曾经的权益因网络不畅一并被取消。 值得注意的是，2020年7月，哈啰开始布局电动车业务。而在当年8月，工信部曾印发通知要求"引导新 增物联网终端不再使用2G/3G网络"。但在此通知后，哈啰相继发布了多款电动车，却依然使用2G网 络。 此外，哈啰Robotaxi无人驾驶业务近日出现了罕见的撞人事故，根据多个视频显示，Robotaxi将人"卷入 车底"，众人施救。而就在事故发生不久前，哈啰出行CEO杨磊曾表示，之所以入局Robotaxi，是因为 整个AI和硬件基础已经成熟，算力成本也在不断下降。 车主：明知2G会退网，还发布2G车型？ ...

Core Viewpoint - The company Hello has faced significant backlash from electric vehicle owners due to the discontinuation of 2G network services, which has rendered many smart features in their electric bikes inoperable, leading to safety concerns and customer dissatisfaction [2][3][10]. Group 1: Network Issues and Customer Impact - Hello's electric bikes have experienced service interruptions due to the shutdown of 2G networks, affecting features like remote locking and battery monitoring, which were marketed as part of the "permanent membership" benefits [2][3][6]. - Users were not informed at the time of purchase that the bikes relied on 2G communication, and now they face additional costs to upgrade to 4G technology [4][10]. - The company has offered limited solutions, such as using Bluetooth to unlock the bikes or paying for a 4G upgrade, while only partially refunding membership fees [6][10]. Group 2: Regulatory and Industry Context - The Ministry of Industry and Information Technology had issued a notice in August 2020, urging the discontinuation of 2G/3G networks for new IoT devices, yet Hello continued to release models using 2G technology [4][12][16]. - The company launched its electric bike business in July 2020, shortly before the regulatory notice, and has since introduced several models that still utilize outdated communication technology [12][13]. Group 3: Legal and Ethical Concerns - Legal experts have indicated that Hello's actions may violate consumer rights, including the right to be informed about the implications of using 2G technology, which could lead to legal repercussions [14][16]. - The failure to disclose the potential for service disruption due to network changes raises questions about the company's commitment to consumer transparency and fair trading practices [14][16]. Group 4: Robotaxi Business and Safety Issues - Hello's Robotaxi service has recently encountered a serious safety incident, marking a significant concern for the company's new venture into autonomous driving [18][19][21]. - The CEO had previously claimed that advancements in AI and hardware justified the launch of the Robotaxi service, but the recent accident has cast doubt on these assertions and raised concerns about the safety protocols in place [18][19][21]. - The incident has led to fears that Hello's approach to the Robotaxi market may mirror the issues faced in their electric bike segment, potentially damaging the company's reputation and consumer trust [21].

Core Viewpoint - The recent accident involving a Haolo Robotaxi has raised significant concerns about the safety of autonomous driving technology, particularly as it is one of the few incidents where a Robotaxi has reportedly struck pedestrians [1][3][4]. Group 1: Incident Details - A Haolo Robotaxi was involved in an accident in Zhuzhou, Hunan, where it allegedly struck two pedestrians at a crosswalk, leading to injuries that required hospitalization [4][6]. - The local hospital confirmed that the injured individuals, a man and a woman, were admitted to the ICU, although their specific conditions remain unclear [4][6]. - Following the incident, Haolo's autonomous driving operations in the area have been suspended, with no timeline provided for resumption [6][16]. Group 2: Company Response and Safety Measures - Haolo's co-founder emphasized that safety is the cornerstone of autonomous driving commercialization, highlighting the importance of addressing this incident to maintain public trust [3][12]. - The company has not provided detailed information about the accident, but customer service representatives indicated that they are cooperating with relevant authorities [4][6]. - The HR1 model involved in the incident is equipped with multiple safety features, including various types of sensors and a high-performance computing architecture, which raises questions about the effectiveness of these technologies in real-world scenarios [7][11][10]. Group 3: Market Context and Future Implications - Haolo's entry into the Robotaxi market has been marked by strategic partnerships with major companies like Ant Group and CATL, which provide technological and operational support [12][14]. - The Robotaxi sector is still in the early stages of user acceptance, and any accidents can significantly impact public perception and trust in autonomous vehicles [3][28]. - The global Robotaxi market is projected to reach 834.9 billion yuan by 2030, with a compound annual growth rate (CAGR) of 239% from 2024 to 2030, indicating a highly competitive landscape [26].

公开信息显示，涉事的哈啰Robotaxi是哈啰出行旗下专注于L4级自动驾驶技术研发与商业化运营的核心业务单元。该业务于 2025年6月23日正式启动，由哈啰联合蚂蚁集团、宁德时代共同出资超30亿元成立上海造父智能科技有限公司承载运作。同年9 月11日，其首款前装量产车型HR1正式推出，该车型基于东风启辰VX6底盘开发，搭载端到端L4技术体系及多传感器融合系 统，宣称具备2000Tops+算力与全冗余安全设计。 资本层面，该业务进展迅速。2025年9月17日，哈啰Robotaxi获得阿里巴巴集团战略投资，双方宣布将共建智驾大模型及算力平 台。商业化布局上，9月29日其全国第二个商业化运营项目在江苏溧阳启动，结合当地旅游资源开发文旅专线；在湖南株洲，该 业务已开展商业化试点运营，车辆深度整合北斗高精度定位技术，用户可通过哈啰App预约服务，运营范围集中在天元区等指定 区域，设有500余个虚拟上下客点位。 据哈啰株洲方面此前介绍，其L4级自动驾驶车辆采用"云舱驾驶员远程监控"模式，虽无需乘客接管，但后台远程驾驶员可随时 介入操作。目前每日在株洲上路的试运营车辆约20至30台，且会根据路况避开拥堵路段。从技术标准看， ...

Core Insights - Haolo Group's subsidiary, Haolo Robotaxi, has signed a strategic cooperation memorandum with ComfortDelGro China to enhance the commercialization and global deployment of autonomous driving technology [1][2] - The partnership aims to create a safe, efficient, and sustainable future mobility ecosystem by integrating Level 4 autonomous driving technology into ComfortDelGro's global point-to-point transportation service network [1] Group 1 - The collaboration will focus on developing an innovative intelligent dispatch platform that allows traditional taxis and Robotaxis to work together through "mixed dispatch," improving operational efficiency and user convenience [1] - The partnership will extend to complementary areas such as vehicle leasing, energy swapping, safety personnel training, and grid-based operational management, creating a complete service loop [1] Group 2 - Since announcing its entry into the Robotaxi sector in June 2025, Haolo Group has partnered with Ant Group and CATL to leverage their technological and resource advantages in developing Level 4 autonomous driving technology [2] - Haolo Robotaxi has established a comprehensive capability system covering technology research and development, vehicle manufacturing, and platform operation, while ComfortDelGro possesses a leading international taxi network and extensive experience in managing autonomous vehicle fleets [2]

Core Viewpoint - The company has not participated in the Haier Robotaxi project in Liyang, indicating a cautious approach towards new technology implementations in tourism [1] Company Summary - The company maintains an open and attentive attitude towards new technologies and models that enhance visitor experience and enrich the tourism ecosystem [1] - The company is actively researching the application possibilities of various innovative scenarios [1]

Core Insights - The article highlights the strategic transition of the company from a ride-sharing platform to a leader in intelligent driving technology, exemplified by the launch of the "HR1" Robotaxi and the "Hello" cruise ship project [2][6][15] Group 1: Product Launch and Innovation - The "Hello" cruise ship, which features interactive elements and showcases local messages, symbolizes the company's commitment to integrating technology with user experience [2][6] - The "HR1" Robotaxi, equipped with advanced sensors and computing power, marks a significant step towards the commercialization of autonomous driving technology [2][6][10] - The Robotaxi employs an end-to-end L4 technology system that enhances response speed and decision-making consistency, utilizing a multi-sensor input approach [6][7] Group 2: Strategic Partnerships and Collaborations - The company has formed strategic partnerships with key industry players, including Aliyun and Didi, to enhance the development and deployment of Robotaxi technology [10][11] - A collaboration with Qwen team from Aliyun has led to the development of a large-scale model that supports the autonomous driving system [7][10] Group 3: Market Position and Future Plans - The company aims to achieve mass production of its Robotaxi models by 2026, targeting over 10 cities and a fleet of 10,000 vehicles [10][11] - The company has initiated commercial pilot operations in Zhuzhou and Liyang, marking its first steps towards large-scale deployment [11][14] - The Chinese autonomous driving market is projected to reach 118.5 billion yuan in 2023, with significant growth expected by 2025, providing a favorable environment for the company's expansion [14][15] Group 4: Regulatory Environment and Industry Trends - Recent government policies are creating a conducive environment for the development of intelligent connected vehicles, facilitating the company's rapid advancements in the Robotaxi sector [5][14] - The autonomous driving industry in China is expected to see a market size of $183 billion by the late 2030s, indicating a substantial growth opportunity for the company [15]

Core Viewpoint - The article emphasizes that Hello's recent activities signify its ambition to transform from a simple transportation tool into a comprehensive travel service platform, integrating various modes of transportation to meet diverse user needs [3][6][14]. Group 1: Strategic Initiatives - Hello's "Hello Festival" serves as a strategic initiative to showcase its diverse transportation offerings, including bike-sharing, ride-hailing, and car rentals, effectively communicating its vision as a one-stop travel solution [11][12][14]. - The company aims to reshape user perceptions, encouraging users to associate Hello with a full range of travel services rather than just bike-sharing [14][15]. Group 2: Market Position and Growth - Hello's strategic evolution is supported by significant data, with its ride-hailing service covering over 300 cities and its car rental service operating in more than 680 cities, indicating strong market presence [16]. - The Chinese travel service market is projected to reach nearly 400 billion RMB by 2030, with a significant portion driven by ride-hailing and new "car-as-a-service" models, highlighting the importance of service integration [17]. Group 3: Technological Foundation - The article highlights Hello's robust technological foundation, which is crucial for managing complex operations during high-demand events like the "Hello Festival," ensuring efficient vehicle dispatch and user experience [19][20]. - Hello's recent advancements in autonomous driving technology, including the introduction of its end-to-end L4 technology system and plans for commercial Robotaxi operations, demonstrate its commitment to innovation [22]. Group 4: Operational Excellence - The company's operational capabilities are seen as a competitive advantage in the Robotaxi sector, where effective management of a large fleet is essential for success [25][26]. - Hello's experience in managing a vast network of shared bikes and vehicles positions it well to tackle the complexities of operating a Robotaxi fleet, emphasizing the importance of operational efficiency in the long term [26][27].