2025年9月，为切实保障金融消费者权益、助力公众实现美好生活，广发银行济宁关帝庙金融街小微支 行紧扣"保障金融权益，助力美好生活"主题，聚焦网点营业厅堂场景，针对个人金融信息安全、合法金 融服务获取、金融纠纷合理维权等权益保护重点领域，面向到店客户及厅堂工作人员，分类别、分人群 开展精准宣传，筑牢金融权益保护防线，提升公众金融权益维护意识与实践能力。 一、打造专属宣传场景，营造权益保护氛围 1.个人金融信息保护：解析"伪冒客户授权收集信息""违规留存客户敏感信息"等侵权行为，通过"柜员遇 第三方机构违规索取客户信息"的案例，传授"核对授权文件合法性、拒绝超范围信息提供，引导客户走 正规授权渠道"的方法； 2.合法金融服务获取：分析"隐瞒金融产品关键信息误导客户""限制合理金融服务获取"等问题，结合"老 年客户被误导购买不适合金融产品"的案例，强调"充分揭示产品信息、匹配客户需求提供服务，保障客 户自主选择权与公平交易权"； 围绕"保障金融权益，助力美好生活"核心，对网点营业厅堂进行"金融权益保护场景化改造"： 1.宣传物 料布置：在厅堂显眼位置摆放主题条幅、权益保护海报与宣传折页，内容聚焦"金融权益知多少" ...

Core Viewpoint - The banking industry is experiencing intense competition characterized by price wars and scale wars, leading to a detrimental "involution" that affects both the industry ecosystem and the real economy [1][2]. Group 1: Competition Dynamics - The competition among banks has escalated to unprecedented levels, resulting in a "price war" where loan rates have dropped below 3%, nearing the banks' funding cost limits [1]. - The "scale war" continues unabated, with banks pressured to attract deposits, leading to practices like "manual interest compensation" and "high-interest deposit purchases," which often breach financial compliance [1][2]. - This low-level repetitive competition not only compresses banks' profit margins but also leads to a waste of credit resources, weakening overall innovation and service quality in the banking sector [2]. Group 2: Need for Change - The banking industry requires a "de-involution" movement to alleviate the intense competition and reduce the burden on frontline employees [2]. - Financial regulatory authorities advocate for a shift from "scale-driven" to "value-driven" sustainable development in banking competition, emphasizing the need for banks to enhance their internal capabilities and innovation [2][3]. - Banks should diversify their revenue streams by expanding non-interest income businesses, such as wealth management and consulting services, to reduce reliance on interest margin income [2]. Group 3: Differentiation and Internal Optimization - Different types of banks need to establish clear differentiation in their development strategies, focusing on specific customer groups and business areas to provide unique financial services [3]. - In a competitive environment still influenced by "scale obsession," optimizing internal assessment and incentive mechanisms is crucial, incorporating diverse performance metrics beyond just deposit and loan scales [3]. - Financial regulatory bodies should continuously refine the competitive ecosystem, promoting differentiated competition among various types of institutions and establishing fair and orderly competition frameworks [3][4].

Group 1: Financial Performance - In Q1 2025, the bank's revenue was CNY 33.709 billion, a year-on-year decrease of 13.1% [2] - Net profit for Q1 2025 was CNY 14.096 billion, down 5.6% year-on-year [2] - The bank's operating expenses were CNY 9.055 billion, a decrease of 13.2% year-on-year [2] Group 2: Dividend Distribution - For the year 2024, the bank plans to distribute a cash dividend of CNY 6.08 per 10 shares, totaling CNY 11.799 billion, which is 28.32% of the net profit attributable to ordinary shareholders [3] - The interim dividend for 2024 is CNY 2.46 per 10 shares, amounting to CNY 4.774 billion [3] - The final dividend for 2024 is CNY 3.62 per 10 shares, totaling CNY 7.025 billion [3] Group 3: Asset Quality - As of March 2025, the non-performing loan (NPL) ratio was 1.06%, unchanged from the end of the previous year [5] - The provision coverage ratio was 236.53%, with a provision-to-loan ratio of 2.50% [5] - In Q1 2025, the bank wrote off loans amounting to CNY 17.065 billion and recovered CNY 9.425 billion in non-performing assets [5] Group 4: Interest Margin - The net interest margin in Q1 2025 was 1.83%, a decrease of 18 basis points year-on-year [4] - The bank anticipates continued downward pressure on the net interest margin in 2025, but at a slower rate [4] Group 5: Wealth Management - Wealth management fee income in Q1 2025 was CNY 1.208 billion, a year-on-year increase of 12.5% [6] - Personal insurance income grew by 38.7% to CNY 0.344 billion, while personal fund income increased by 5.7% to CNY 0.522 billion [6] Group 6: Capital Adequacy - As of the end of 2024, the bank's capital adequacy ratios were 9.12% for core tier 1, 10.69% for tier 1, and 13.11% for total capital [8] - The bank plans to balance internal and external capital replenishment to maintain adequate capital levels [8] Group 7: Deposit Growth - As of March 2025, personal deposits totaled CNY 1,330.883 billion, a growth of 3.4% from the end of the previous year [9] - The average daily balance of personal deposits in Q1 2025 was CNY 1,316.631 billion, up 6.5% year-on-year [9] Group 8: Loan Growth - As of March 2025, personal loan balances were CNY 1,729.046 billion, a decrease of 2.2% from the end of the previous year [10] - Housing mortgage loans increased by 4.1% to CNY 339.434 billion, while credit card receivables decreased by 7.9% to CNY 400.638 billion [10]

Core Viewpoint - Ping An Bank has approved a proposal to engage in related party transactions with its directors, supervisors, senior management, and their related parties, covering various financial products and services [1] Group 1: Related Party Transactions - The bank's board of directors has passed a resolution allowing for general deposits, payment settlements, credit cards, personal loans, and the purchase of financial products as part of related party transactions [1] - Transactions will include credit, asset transfers, services, deposits, and other types of daily financial products or services [1] - If any single transaction or cumulative transactions reach the threshold for significant related party transactions as defined by the National Financial Regulatory Administration or the Shenzhen Stock Exchange, the bank will comply with the required review process [1]

Core Viewpoint - Recent developments in the retail banking sector highlight a dual trend of banks halting unprofitable high-interest car loan rebate businesses while simultaneously engaging in "mutual lending" among employees to meet performance targets, reflecting intense internal competition within the industry [1][2] Group 1: Market Dynamics - Some banks are suspending loss-making car loan rebate businesses to cut costs amid narrowing interest margins, indicating unsustainable practices in the automotive finance market [1] - The phenomenon of "mutual lending" and employees covering interest costs illustrates the pressure of performance assessments and the resulting risks from data manipulation and cost misallocation [1][2] Group 2: Competitive Landscape - The intensifying competition among banks has led to a lack of differentiation in financial products, resulting in resource wastage and diminished innovation and service quality [2] - The People's Bank of China has noted that severe internal competition has caused a rapid decline in loan rates while deposit rates remain stagnant, affecting the efficiency of interest rate transmission and monetary policy [2] Group 3: Regulatory and Structural Recommendations - The banking industry should establish self-regulatory agreements to mitigate harmful competition and enhance regulatory oversight of market behaviors [3] - Expanding non-interest income sources can reduce reliance on interest margin income, improving banks' diversification and risk resilience [3] - Banks should focus on unique development positioning and optimize internal management mechanisms to foster innovation and customer satisfaction, moving away from inefficient competition [3]

Core Viewpoint - Financial institutions are increasingly focusing on the consumer sector through diversified methods such as consumer credit, payment settlement, scenario finance, and digital services, providing crucial support for consumer upgrades, relief for small and micro enterprises, and rural revitalization [1][2]. Group 1: Collection Scope and Categories - The collection targets include banks, insurance institutions, consumer finance companies, and payment institutions [1]. - Categories for case collection include: 1. **Consumer Scenario Innovation**: Focus on online-offline integrated scenarios, credit card installment scenarios, and cultural tourism consumption ecosystems [1]. 2. **Payment Facilitation**: Emphasizes app payment optimization, cross-border payment services, and digital RMB applications [2]. 3. **Consumer Credit Innovation**: Involves personal consumer loan products, insurance-financial integration products, and credit card benefits activities [1][2]. 4. **Government-Bank-Enterprise Collaboration**: Joint efforts in issuing consumption vouchers and promotional activities [2]. 5. **Green Consumption Promotion**: Support for low-carbon consumption and circular economy projects through green finance [2]. 6. **Others**: Other typical cases that do not fall into the above categories [2]. Group 2: Evaluation Criteria - The evaluation criteria include: - **Innovation**: Assessment of whether the model breaks traditional boundaries and introduces new technologies or scenarios [2]. - **Comprehensive Effectiveness**: Evaluation of tangible consumer promotion effects, such as increased consumer satisfaction and industry reputation [2]. - **Sustainability**: Consideration of the replicability of the model and its long-term social benefits [2]. - **Risk Control**: Compliance of financial services and the completeness of risk control mechanisms [3]. Group 3: Activity Process - The case collection period is from now until May 30, 2025 [3]. - Submission requirements include a detailed case background, innovation points, implementation results, and social impact analysis, with a word count between 1,000 and 3,000 [3]. - Expert evaluation will weigh innovation (30%), comprehensive effectiveness (30%), replicability (20%), and social impact (20%) [3]. - Award-winning cases will be publicized across various media platforms, with early registrants receiving priority for showcase opportunities [3].

Core Viewpoint - The 2025 government work report prioritizes "vigorously boosting consumption, improving investment efficiency, and comprehensively expanding domestic demand," emphasizing the implementation of specific measures to stimulate consumption [1] Group 1: Financial Industry's Role - Financial institutions have been actively supporting consumption through diversified methods such as consumer credit, payment settlement, scenario finance, and digital services, contributing significantly to consumer upgrades, relief for small and micro enterprises, and rural revitalization [1] - The financial sector is continuously optimizing key aspects such as regional development balance, service scenario coverage, and risk prevention mechanisms [1] Group 2: Case Collection and Categories - The collection targets banks, insurance institutions, consumer finance companies, and payment institutions, with categories including: 1. Consumption scenario innovation (e.g., smart markets, credit card installment scenarios) [2] 2. Payment facilitation (e.g., app payment optimization, cross-border payment services) [2] 3. Consumer credit innovation (e.g., personal consumption loan products) [2] 4. Government-business collaboration (e.g., joint consumption coupon issuance) [2] 5. Green consumption promotion (e.g., green finance supporting low-carbon consumption) [2] 6. Other typical cases not covered above [2] Group 3: Evaluation Criteria - The evaluation criteria for the cases include: - Innovation: Whether the model breaks traditional norms and introduces new technologies or scenarios [3] - Comprehensive effectiveness: Whether it leads to perceivable consumption promotion effects [3] - Sustainability: The replicability of the model and its long-term social benefits [3] - Risk control: Compliance of financial services and the completeness of risk control mechanisms [3] Group 4: Activity Process - The case collection period is from now until May 30, 2025, with submissions sent to a specified email [3] - Cases must include background, innovation points, implementation results, and social impact analysis, with a word count between 1,000 and 3,000 [3] - The evaluation will consist of case collection and expert review, leading to the announcement of the "2025 Golden Ding Award for Excellent Cases of Financial Support for Consumption" [3]