西贝客服告诉记者，关于更换门头和标语，目前暂未收到相关通知。 自9月中旬发生"预制菜"风波以来，西贝的销量受到较大冲击，目前正通过调整logo、发放消费券、部分菜品整改等举措重塑企业形象、挽回消费者，以 提振销售业绩。 西贝已经发放了两次消费代金券。据西贝官方信息，今年10月9日-10月31日，消费实付每满50元送1张50元代金券、消费实付满100元送2张、满150元送3 张。全国西贝门店可用，此券仅限堂食使用，领取后次日生效，当天不可用，30天内有效，仅限本人使用。 9月24日，西贝在全国线下门店发起"西贝请您吃饭"活动，向在店消费的顾客免费发放100元堂食代金券，代金券在西贝全国门店通用，但仅限堂食。活动 时间为9月24日至10月8日，代金券有效期为2025年9月25日至2025年10月31日。 西贝标语变白绿配色 来源：网友发文 在菜品整改方面，之前规划的菜品调改，一些门店已经完成，比如羊肉串现穿现烤等，部分餐品价格也已经下调。以此前网络大V罗永浩就餐时的账单为 例，草原嫩烤羊排原价119元，现价99元；葱香烤鱼原价89元，现价79元；黄米凉糕(6块)原价29元，现价26元。 10日上午，极目新闻记者致 ...

Core Viewpoint - The company Xibei is undergoing significant brand changes and promotional activities in response to a decline in sales due to recent controversies, aiming to restore its image and boost consumer confidence. Group 1: Brand Changes - The logo of Xibei's Beijing Shijingshan Wanda store has changed from a red and white color scheme to a white and green one, and the name "Yomiancun" has been replaced with "I Come from the Grassland" [1][3] - Staff at the store confirmed the logo change but did not provide clear information regarding the name change, indicating a lack of communication from headquarters [3] Group 2: Sales Promotions - Xibei has launched multiple promotional campaigns, including issuing consumption vouchers to encourage customer visits. From October 9 to October 31, customers can receive vouchers based on their spending, with specific conditions for usage [3] - A previous promotion, "Xibei Treats You to Dinner," offered customers a free 100 yuan dining voucher for in-store purchases, valid until October 31, 2025 [5] Group 3: Menu Adjustments - In response to customer feedback, Xibei is implementing menu changes, including price reductions on certain dishes. For example, the price of grassland tender grilled lamb chops has decreased from 119 yuan to 99 yuan [5] - The company has committed to adjusting its food preparation processes, with plans to shift from centralized kitchen operations to on-site cooking by October 1, 2025, including using non-GMO soybean oil for all dishes [5]

据西贝官方信息，2025年10月9日～2025年10月31日，消费实付每满50元送1张50元代金券、消费实付满100元送2张、满 150元送3张。全国西贝XIBEI门店可用，此券仅限堂食使用，领取后次日生效，当天不可用，30天内有效，仅限本人使 用。 此前，9月24日，西贝在全国线下门店发起"西贝请您吃饭"活动，向在店消费的顾客免费发放100元堂食代金券，代金券 在西贝全国门店通用，但仅限堂食。活动时间为9月24日至10月8日，代金券有效期为2025年9月25日至2025年10月31 日。每个顾客注册会员限领一张，活动期间到店就餐发放代餐券，下次就餐可以使用，不限张数，没有门槛的要求、没 有节假日限制。 9月中旬以来，因为预制菜之争，西贝和贾国龙屡屡被推上风口浪尖，西贝的客流量也因此受到一定程度影响。 9月15日，西贝餐饮集团官方微博发布致歉信称，深刻意识到西贝的生产工艺与顾客的期望有较大差异，没有满足广大 顾客的需求与期待，对给顾客带来的困扰和担忧致以深深歉意。同时，西贝公布一系列整改措施，将尽可能把中央厨房 前置加工工艺调整到门店现场加工。将在保证食品安全和库存周转的前提下，尽量缩短保质期。 2025年1 ...

以下文章来源于首席商业评论 ，作者宁缺 首席商业评论 . 论商战，言商道！点击关注，与百万企业家、专业人士一起深究商业逻辑，跟上最新趋势。 作者：宁缺 来源：首席商业评论 ---------------------------------- 二十多天过去，曾经被推上舆论风口浪尖的西贝，如今正试图用一场前所未有的降价行动挽回消费 者的心。 国庆前夜，这个长期被贴上"高价"标签的餐饮品牌突然宣布全线大幅降价。自10月1日起，多款核 心菜品价格下调：西贝面筋从39元降至33元，手撕椒麻鸡从63元降至46元，草原嫩烤羊排从119 元降至109元，葱香烤鱼从89元降至79元，黄米凉糕从29元降至26元，并同步推出100元无门槛 代金券。 图源：西贝小程序 如此力度的价格调整，在西贝的发展史上尚属首次。这场被业界视为"自救"的降价行动，究竟效果 如何？ 根据首席从不同渠道观察，受到假期客流增长的推动，与节前多家门店门庭冷落的情形相比，国庆 期间西贝的客流量开始回升。就餐高峰期，一些门店出现了消费者需要等候一段时间才能入座的情 况，也有家庭聚餐开始回归。 回顾西贝近期的系列举措——从引发争议的"7岁孩子哭着要吃"煽情文案， ...

二十多天过去，曾经被推上舆论风口浪尖的西贝，如今正试图用一场前所未有的降价行动挽回消费者的心。 国庆前夜，这个长期被贴上"高价"标签的餐饮品牌突然宣布全线大幅降价。自10月1日起，多款核心菜品价格下调：西贝面筋从39元降至33元，手撕椒麻鸡从63元 降至46元，草原嫩烤羊排从119元降至109元，葱香烤鱼从89元降至79元，黄米凉糕从29元降至26元，并同步推出100元无门槛代金券。 图源：西贝小程序 如此力度的价格调整，在西贝的发展史上尚属首次。这场被业界视为"自救"的降价行动，究竟效果如何？ 根据首席从不同渠道观察，受到假期客流增长的推动，与节前多家门店门庭冷落的情形相比，国庆期间西贝的客流量开始回升。就餐高峰期，一些门店出现了消 费者需要等候一段时间才能入座的情况，也有家庭聚餐开始回归。 回顾西贝近期的系列举措——从引发争议的"7岁孩子哭着要吃"煽情文案，到创始人贾国龙"全网闭麦"，西贝似乎并未能有效平息关于"定价过高"与"预制菜"的舆 论风波。 图源：西贝品味早读 如今， 西贝选择以"自砍一刀"的方式寻求突破，这场声势浩大的降价行动，究竟能否真正扭转西贝的困局？ 大放代金券，西贝"降价"留客 国庆有朋 ...

Core Viewpoint - The article discusses the recent actions taken by Xibei, a restaurant chain, in response to a public relations crisis, including price reductions and menu adjustments to regain customer trust and restore foot traffic [3][9]. Group 1: Price Adjustments - Xibei announced a nationwide price reduction on October 1, affecting 33 dishes, with some prices dropping by over 20% [5]. - Specific examples of price changes include: - Grassland tender grilled lamb chop from 119 yuan to 99 yuan - Scallion grilled fish from 89 yuan to 79 yuan - Yellow rice cake from 29 yuan to 26 yuan - Sesame oil stir-fried eggs from 43 yuan to 33 yuan - Xibei gluten from 39 yuan to 33 yuan [8]. Group 2: Menu and Operational Changes - Xibei has completed its planned menu adjustments, including the introduction of freshly prepared dishes such as lamb skewers and pumpkin porridge, moving away from pre-prepared items [11]. - The restaurant chain has implemented a new cooking process where raw ingredients are prepared on-site, ensuring freshness and quality [11][14]. Group 3: Customer Engagement and Recovery Efforts - To encourage customer visits, Xibei launched a campaign offering 100 yuan dining vouchers to patrons, which has been well-received, with many customers returning despite the controversy [16]. - The restaurant reported a recovery in customer traffic, with a notable increase in footfall during peak hours, indicating a positive response to the recent changes [15].

Core Viewpoint - Xibei is actively implementing self-rescue measures in response to recent controversies, including a significant price reduction on menu items and a commitment to improve food preparation processes [1][6]. Price Reduction - On October 1, Xibei announced a nationwide price reduction affecting 33 dishes, with some items seeing price cuts of over 20% [2][3]. - Examples of price changes include: - Grassland tender grilled lamb chops from 119 yuan to 99 yuan - Scallion grilled fish from 89 yuan to 79 yuan - Yellow rice cake from 29 yuan to 26 yuan - Sesame oil scrambled eggs from 43 yuan to 33 yuan - Xibei gluten from 39 yuan to 33 yuan [3]. Menu and Process Adjustments - Nearly 400 Xibei stores have completed menu adjustments, transitioning to on-site preparation for several dishes, including freshly made pumpkin porridge and lamb skewers [4]. - The restaurant has shifted from using pre-prepared ingredients to preparing dishes from scratch, enhancing the dining experience [4][5]. Customer Response and Recovery - Following the price reductions and menu changes, customer traffic has begun to recover, with reports of increased patronage during peak hours [2][6]. - The introduction of a 100 yuan dining voucher for customers has also contributed to the recovery of customer flow, with many returning customers expressing loyalty despite the controversies [7]. Employee Impact - Despite the increased workload due to the new preparation methods, employee retention has remained stable, with no resignations reported [6]. - The company has maintained employee benefits and increased overtime pay to support staff during this transition [6].

Core Insights - Xibei is actively implementing self-rescue measures in response to recent controversies, including a public apology and a commitment to adjust menu items before the National Day holiday [1] - The company has announced a significant price reduction on its menu items, with some dishes seeing price cuts of over 20% [2][5] - The adjustments to the menu and pricing are part of a broader strategy to restore customer traffic and improve consumer perception following previous pricing controversies [5][7] Pricing Adjustments - On September 30, it was reported that Xibei would reduce prices on 33 dishes starting October 1, with some items seeing reductions exceeding 20% [2] - Specific examples of price changes include: - Grassland tender grilled lamb chop from 119 yuan to 99 yuan - Scallion grilled fish from 89 yuan to 79 yuan - Yellow rice cake (6 pieces) from 29 yuan to 26 yuan - Sesame oil scrambled eggs from 43 yuan to 33 yuan - Xibei gluten from 39 yuan to 33 yuan [5] Menu and Operational Changes - Xibei has completed its planned menu adjustments across nearly 400 stores, with further upgrades planned for items like chicken soup and sauces [7] - The company has shifted to a model where dishes are prepared fresh in-store rather than relying on pre-prepared ingredients, enhancing the dining experience [7][10] - The restaurant has also committed to using non-GMO soybean oil and ensuring that all meat is freshly prepared daily [7] Customer Engagement and Recovery Efforts - To encourage customer visits, Xibei launched a "Xibei Treats You to Dinner" campaign, offering 100 yuan dining vouchers to customers, which has been well-received [11][12] - The restaurant has reported a gradual recovery in customer traffic, with some locations seeing a return to previous levels of patronage [10] - Employees have expressed loyalty to the company despite increased workloads, and the company has maintained employee benefits and morale during this challenging period [10]

Core Viewpoint - Xibei has announced a significant price reduction on its menu items, which is seen as a response to previous consumer concerns regarding pricing and quality, aiming to restore customer traffic during the National Day holiday [1][2][5] Group 1: Price Reduction Details - On October 1, Xibei implemented a price reduction on 33 dishes, with some items seeing price cuts of over 20% [2] - Examples of price changes include: - Grassland tender grilled lamb chops from 119 yuan to 99 yuan - Scallion grilled fish from 89 yuan to 79 yuan - Yellow rice cake from 29 yuan to 26 yuan - Sesame oil scrambled eggs from 43 yuan to 33 yuan - Xibei gluten from 39 yuan to 33 yuan [3] Group 2: Menu and Operational Adjustments - Xibei has completed its planned menu adjustments, including the transition to in-store preparation for several dishes, such as fresh marinated meat and on-site cooking of various items [4][8] - The restaurant has shifted from using semi-finished products to fresh ingredients, ensuring all dishes are prepared on-site to enhance quality and customer satisfaction [4][8] Group 3: Customer Response and Traffic Recovery - Following the price reduction and menu adjustments, customer traffic has shown signs of recovery, with reports of increased patronage during peak hours [2][6] - The introduction of a 100 yuan dining voucher for customers has also contributed to the resurgence in customer visits, with many returning not solely for the vouchers but due to established trust in the brand [7] Group 4: Impact of Recent Controversies - Xibei experienced a significant drop in customer traffic due to recent controversies, with daily revenue losses reported in the hundreds of thousands of yuan [5][6] - The company has acknowledged the impact of these issues on both customer perception and employee morale, with measures taken to support staff during this challenging period [6][7]

Core Viewpoint - The recent price reduction of over 20% on certain dishes at Xibei has gained significant attention, with the highest reduction reaching 40% on National Day, indicating a strategic move to attract more customers and improve sales performance [1][4]. Group 1: Price Adjustments - Xibei has implemented price reductions on various menu items, such as the price of scallion grilled fish dropping from 89 yuan to 79 yuan, and the price of large plate chicken decreasing from 79 yuan to 69 yuan [4][5]. - The restaurant has committed to maintaining these new prices moving forward, as confirmed by staff [4]. Group 2: Customer Response and Traffic - On the first day of the price reduction, Xibei's Beijing Fangzhuang location experienced a full house, with a wait time of 20 to 25 minutes for small tables by 12:30 PM, indicating a strong customer turnout [4][5]. - The store manager reported that customer traffic on September 30 reached over 240, significantly higher than the usual weekend average of around 180 [4]. Group 3: Operational Changes - Xibei has made operational adjustments, including shifting from pre-prepared dishes to on-site cooking, such as grilling lamb skewers and preparing pork ribs fresh at the restaurant [5]. - The restaurant has also stopped its previous 25-minute service guarantee, resulting in longer average wait times for food [5]. Group 4: Marketing Strategies - To attract customers, Xibei has sent out promotional messages to members, offering food vouchers and a 100 yuan dining voucher for visits during the National Day holiday [6][12]. - The restaurant is actively encouraging customers to try the newly adjusted dishes through these promotional efforts [12].