Core Points - Taiwanese singer Zheng Zhihua faced difficulties boarding a flight at Shenzhen Bao'an International Airport, which has drawn significant public attention [1] - The airport acknowledged service shortcomings and issued an apology, stating that they are aware of the gap between service quality and passenger expectations [1] Company Response - Shenzhen Airport reported that Zheng was traveling on Shenzhen Airlines flight ZH9073 to Taipei and was assigned to a remote boarding gate due to high traffic from preceding international and regional flights [1] - The airport confirmed that a special boarding vehicle for passengers with mobility issues was dispatched, but the service did not meet expectations [1] - Following the incident, the airport and the airline initiated corrective measures to improve services for passengers requiring wheelchair assistance starting from the evening of October 25 [1]

Core Viewpoint - The incident involving singer Zheng Zhihua's complaint about Shenzhen Airport's service for disabled passengers has sparked significant public discussion and led to the airport's commitment to improve its services for special needs travelers [4][5]. Group 1: Incident Details - On October 25, Zheng Zhihua criticized Shenzhen Airport on Weibo, stating that the airport's attitude towards disabled individuals was inhumane, particularly regarding the boarding process for wheelchair users [4]. - Zheng described his experience of struggling to board the plane due to the height difference between the boarding vehicle and the aircraft door, which was 25 centimeters, making it difficult for him to enter safely [4]. - The incident gained traction on social media, with various related terms trending on Weibo [4]. Group 2: Airport's Response - Shenzhen Airport responded to Zheng's complaint on the evening of October 25, expressing apologies for the inconvenience and stating that they would investigate the matter in collaboration with the airline [5]. - The airport later clarified that Zheng's flight was assigned to a remote parking position due to high demand at the time, and they had arranged a boarding vehicle for disabled passengers [6]. - To address the issues raised, Shenzhen Airport announced immediate improvements, including increasing the number of staff assisting wheelchair passengers and testing a new boarding device to reduce height differences [6]. Group 3: Financial Performance - Shenzhen Airport reported its third-quarter results for 2025, with revenue of 1.311 billion yuan, reflecting a year-on-year increase of 7.98%, and a net profit attributable to shareholders of 156 million yuan, up 2.17% [7]. - As of the end of the reporting period, the company's total assets were 24.075 billion yuan, showing a slight decline of 0.41% year-on-year [7].

Core Points - The incident involving singer Zheng Zhihua at Shenzhen Airport highlights significant service issues for passengers with disabilities, particularly regarding boarding procedures and equipment [1][3][4] - Shenzhen Airport has acknowledged the shortcomings in their service and has committed to immediate improvements, including increasing the number of support staff for wheelchair passengers and testing new boarding devices [2][3] Group 1: Incident Details - On October 25, Zheng Zhihua faced difficulties boarding flight ZH9073 to Taipei due to the aircraft being parked at a remote location, which complicated access for passengers with mobility issues [2] - The boarding vehicle was unable to bridge the height difference of 20 cm between the vehicle and the aircraft door, causing significant inconvenience for Zheng Zhihua [2] - Zheng Zhihua expressed frustration on social media regarding the lack of assistance and the attitude of the staff involved in the boarding process [3] Group 2: Airport Response - Shenzhen Airport publicly apologized for the inconvenience caused and stated that they would work with the airline to investigate the incident [4] - The airport announced plans to enhance their service for passengers with disabilities, including increasing the number of support personnel from one to two for wheelchair passengers and implementing a new boarding device [2][4] - Zheng Zhihua later acknowledged the airport's apology and expressed hope that the incident would lead to better services for disabled passengers in the future [4]

Core Points - A well-known musician, Zheng Zhihua, faced difficulties boarding a flight at Shenzhen Bao'an International Airport, which sparked widespread public attention [1] - The airport acknowledged service shortcomings and announced multiple corrective measures in response to the incident [2] Group 1: Incident Details - Zheng Zhihua reported that when he arrived at the airport, the boarding vehicle was positioned 25 centimeters higher than the aircraft door, making it impossible for him to board using his wheelchair [1] - The airport explained that due to a high volume of international and regional flights, the aircraft was parked at a remote location, leading to the boarding challenges [1] Group 2: Airport Response - Shenzhen Airport expressed deep apologies for the inconvenience caused and recognized the gap between service quality and passenger expectations [2] - The airport, in collaboration with the airline, initiated immediate corrective actions, including prioritizing the use of jet bridges for wheelchair passengers and increasing on-site support personnel from one to two for remote boarding [2] - A pilot program for a newly developed boarding device with a slope will be tested to address height differences and improve boarding safety and convenience [2] Group 3: Personal Response - Zheng Zhihua stated that he would not pursue the matter further after receiving an apology from the airport, emphasizing that the issue seemed to stem from an individual staff member's actions rather than systemic problems at the airport [2]

Core Points - The singer Zheng Zhihua received an apology from Shenzhen Airport regarding an incident that occurred during his travel, and he hopes this will lead to improved services for disabled individuals [1][5] Group 1: Incident Details - On October 25, Zheng Zhihua faced difficulties boarding his flight at Shenzhen Airport due to a 25 cm gap between the lift and the aircraft door, which prevented his wheelchair from entering [3] - The airport's response included an immediate apology and a commitment to investigate the situation in collaboration with the airline [3][4] - Zheng was eventually assisted by airport staff to board the aircraft safely [3] Group 2: Airport's Response and Improvements - Shenzhen Airport acknowledged the shortcomings in their boarding assistance for disabled passengers and announced immediate corrective actions [4] - Starting from the evening of October 25, the airport will strive to provide jet bridge access for flights with wheelchair passengers and increase the number of on-site support staff from one to two for better assistance [4] - The airport plans to pilot a newly developed boarding device to address height differences between the boarding vehicle and the aircraft door, enhancing the boarding experience for disabled travelers [4]

Core Viewpoint - Shenzhen Airport has acknowledged service shortcomings following an incident involving singer Zheng Zhihua, committing to immediate improvements in support for passengers with disabilities [1][2][3]. Group 1: Incident Overview - On October 25, Zheng Zhihua publicly criticized Shenzhen Airport for inadequate service, particularly regarding the boarding process for passengers with disabilities [1][3]. - Zheng's flight was assigned to a remote parking position due to congestion, leading to difficulties for wheelchair users during boarding [2][3]. - The airport's response included an apology and a commitment to enhance the boarding process for passengers requiring special assistance [2][4]. Group 2: Improvement Measures - Shenzhen Airport plans to increase the number of staff assisting wheelchair passengers from one to two for flights that cannot use jet bridges [2][4]. - The airport will also pilot a newly developed boarding device to address height differences between boarding equipment and aircraft doors, facilitating smoother access for passengers with mobility issues [2][3]. Group 3: Public Response - Zheng Zhihua expressed a willingness to move on after receiving an apology from the airport, emphasizing the need for improved services for disabled travelers [4]. - The airport has committed to reviewing and optimizing its service protocols for special needs passengers based on feedback from this incident [4].

Core Viewpoint - The incident involving singer Zheng Zhihua at Shenzhen Airport highlights the inadequate services for disabled passengers, prompting a swift apology and commitment to improve from the airport authorities [1][3][5] Group 1: Incident Overview - Zheng Zhihua expressed his frustration on social media regarding the airport's treatment of disabled individuals, specifically mentioning the difficulty of accessing the aircraft due to a 25 cm height difference with the lift [1] - The airport's official response included an apology and a promise to review and enhance services for special passengers [3][5] Group 2: Broader Implications - Zheng's experience is not isolated, as other disabled individuals may face similar challenges at the airport, raising concerns about the overall service quality for this demographic [5][7] - The airport's quick response to a celebrity's complaint contrasts with the potential lack of attention given to ordinary passengers, emphasizing the need for consistent service quality for all travelers [5][7] Group 3: Service Quality and Improvement Measures - The airport has established comprehensive facilities for special passenger services, but the effectiveness of these services relies heavily on the staff's willingness to assist beyond standard procedures [6][7] - Following the incident, the airport announced measures to improve accessibility, including increasing the number of staff assisting wheelchair passengers and testing new boarding devices [7] - The airport's growth in passenger volume from 26.71 million in 2010 to 61.48 million in 2024 indicates a need for ongoing improvements in service quality to match operational scale [7]

Core Viewpoint - Shenzhen Airport has acknowledged the issues faced by a passenger with mobility difficulties during boarding and has committed to improving its services for wheelchair travelers [1][2] Group 1: Incident Overview - On October 25, a passenger named Zheng Zhi Hua experienced difficulties boarding flight ZH9073 from Shenzhen to Taipei due to the aircraft being parked at a remote location [1] - The airport arranged a boarding vehicle for the passenger but faced challenges due to safety protocols requiring a 20cm height difference between the vehicle and the aircraft door [1] Group 2: Response and Improvements - Shenzhen Airport, in collaboration with the airline, has taken immediate steps to enhance the boarding process for passengers with mobility issues [1] - Starting from the evening of October 25, the airport will strive to provide jet bridge access for flights with wheelchair passengers and increase the number of support staff from one to two for better assistance [1] - A pilot program will be initiated to test a new boarding device designed to address the height difference issue, facilitating smoother boarding for passengers with mobility challenges [1]

Group 1 - Shenzhen Airport issued an apology to singer Zheng Zhihua regarding an incident that occurred on October 25, where he faced difficulties boarding a flight due to accessibility issues with the boarding vehicle [1][3] - The airport acknowledged that the boarding vehicle was positioned 25 centimeters above the aircraft door, making it difficult for Zheng, who uses a wheelchair, to board [3][5] - Following the incident, Shenzhen Airport committed to improving services for passengers with disabilities, including increasing the number of staff assisting wheelchair users from one to two for better support [5][6] Group 2 - Shenzhen Airport has implemented immediate changes to enhance the boarding process for passengers with mobility challenges, including the potential use of a sloped boarding device to address height differences [6]

2025.10. 26 本文字数：746，阅读时长大约1分钟 来源 | 深圳机场发布、@郑智化 10月25日晚晚11时许，深圳机场官方微信公众号发布情况说明 ，对郑智化先生反映的情况，深圳机 场高度重视，联合航空公司对现场保障情况快速进行了核实。 相关情况如下： 郑先生于10月25日下午从深圳乘坐深航ZH9073航班前往台北。因该航班前序航班到达时，国 际及地区航班近机位资源已饱和，深圳机场安排该航班远机位停靠。为方便乘坐轮椅的旅客登 机，深圳机场安排行动不便旅客登机车进行保障。 由于在旅客上机和货物装载的过程中，飞 机会出现上下移动，为防止保障设备刮碰飞机，根据安全操作规范，登机车与飞机舱门需保持 20cm的高度差，由此给轮椅旅客进入客舱带来不便。 最终，在1名航司地服人员和1名机组人 员协助下，郑先生通过登机车安全进入客舱。 针对这次登机保障出现的不足，我们联合航司立行立改，进一步完善轮椅旅客服务保障流程和 措施： 自10月25日晚间起，将为有轮椅旅客的航班尽可能提供廊桥靠接保障，对于确实无法 靠桥的航班，轮椅旅客现场保障人员数量由1名增加至2名，强化现场保障能力；试点启用前 期已研发测试的有一定坡度的登 ...