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消费维权不止12315,这些正规投诉渠道你也要知道
Xin Lang Cai Jing· 2026-01-21 22:35
在日常生活中,消费纠纷 【下载黑猫投诉客户端】难免会发生。当遇到商家不诚信、服务不到位或产 品质量问题时,很多人的第一反应是拨打12315。作为市场监管部门设立的投诉举报热线,12315确实是 最具公信力的官方渠道之一。但它并非唯一的选择,尤其是在信息化、网络化维权日益普及的今天,掌 握更多正规、便捷的投诉途径,能帮助我们更高效地解决问题。 本文将系统梳理目前常见的几种消费投诉渠道,包括官方平台、行业专属渠道及民间投诉平台,并简要 说明其适用场景与特点,助你在需要时快速找到合适的维权路径。 一、官方投诉渠道:权威可靠,覆盖广泛 全国12315平台 这是国家市场监管总局主办的官方投诉举报平台,支持网站、APP、小程序、电话等多 种接入方式。其最大优势在于具有行政调解和执法查处职能,适合处理涉及虚假宣传、产品质量、价格 欺诈等明显违规行为。提交后,投诉信息会直接流转至属地市场监管部门处理,流程规范,权威性高。 12345政务服务便民热线 各地政府设立的"一号通"服务热线,整合了工商、物价、住建、交通等多个部 门的投诉入口。如果你不确定问题该归哪个部门管,或涉及跨部门协调,拨打12345往往能得到更综合 的指引与转 ...
智通ADR统计 | 1月22日
智通财经网· 2026-01-21 22:19
Market Overview - The Hang Seng Index (HSI) closed at 26,547.45, down by 37.61 points or 0.14% [1] - The index reached a high of 26,639.66 and a low of 26,442.66 during the trading session [1] - The average price for the day was 26,541.16, with a trading volume of 49.443 million shares [1] Blue-Chip Stocks Performance - HSBC Holdings closed at 129.700 HKD, up by 1.17% compared to the previous close [2] - Tencent Holdings closed at 599.924 HKD, down by 0.43% compared to the previous close [2] - Alibaba Group (ADR) saw an increase of 2.19%, closing at 163.200 HKD [3] - Notable declines included NetEase, which fell by 3.70% to 208.000 HKD [3] Individual Stock Movements - Tencent Holdings (ADR) was priced at 599.924, reflecting a decrease of 0.43% compared to its Hong Kong price [3] - Alibaba's ADR was at 164.396, showing an increase of 0.73% compared to its Hong Kong price [3] - HSBC's ADR was at 129.700, indicating an increase of 1.17% compared to its Hong Kong price [3] - Other notable movements included Baidu Group, which increased by 3.29% to 153.700 HKD [3]
特朗普取消对欧加征关税,美股三大指数均涨超1%,中概股多数上涨
Feng Huang Wang· 2026-01-21 22:14
美东时间周三,在美国总统特朗普取消针对欧洲国家的新一轮关税、并称已就格陵兰问题达成"协议框架"后,美国股市大幅反弹,三大指数均涨超1%。 (标普500指数日内走势图,来源:TradingView) 截至收盘,道琼斯指数涨1.21%,报49,077.23点;标普500指数涨1.16%,报6,875.62点;纳斯达克指数涨1.18%,报23,224.82点。 特朗普周三在瑞士达沃斯举行的世界经济论坛上发表讲话,表示不会动用武力获取格陵兰,这一表态提振了股市。 随后,特朗普在其自创社交平台Truth Social上表示:"基于我与北约秘书长马克·吕特进行的一次极富成效的会谈,我们已经就格陵兰问题,事实上也是就整 个北极地区,形成了一项未来协议的框架。基于这一共识,我将不会实施原定于2月1日生效的关税措施。" 马斯克于周二表示,公司旗下Cybercab自动驾驶出租车、Optimus人形机器人的初期生产速度将"极其缓慢",之后才会逐步提升。据了解,Cybercab是一款双 座车型,整车未配备方向盘、踏板等人工操控装置。这家电动汽车制造商此前曾表示,Cybercab计划于2026年启动大规模量产,Optimus人形机器人 ...
【社评】推动新就业形态劳动者社保由“有”向“优”转变
Xin Lang Cai Jing· 2026-01-21 18:31
Core Viewpoint - The article emphasizes the importance of enhancing social security rights for new employment form workers, highlighting the need for collaborative efforts from government departments and platform companies to optimize insurance policies and address existing barriers [1][3][4] Group 1: Current Developments - JD.com has announced that it will pay "five insurances and one fund" for full-time delivery riders, covering approximately 150,000 riders [1] - Other platform companies like Meituan and Taobao Shanguo are also providing social security subsidies to riders, encouraging their participation in employee social security [2] - The number of flexible employment workers in China exceeds 200 million, with 84 million in new employment forms, indicating their growing significance in the labor market [1] Group 2: Challenges and Barriers - Issues such as unclear labor relationships and high personal payment burdens for social security contributions are emerging as significant challenges for new employment form workers [3][4] - Many localities require workers to have local household registration to participate in social security, which restricts non-local workers from accessing benefits [4] - There is a need for targeted measures to ensure stable participation in social security, especially for older workers who face job instability and discontinuity in coverage [3] Group 3: Policy Recommendations - The article calls for the establishment of special protection measures for new employment form workers to address existing legal and institutional barriers [3][4] - It suggests reforming policies that require workers to bear both employer and personal contributions to reduce the financial burden on workers [4] - The central economic work conference has emphasized the need to encourage flexible employment workers to participate in employee insurance, indicating a direction for future policy development [4]
iBox CEO宣松涛:“区块链+数字文化”引领文化产业新范式
Sou Hu Cai Jing· 2026-01-21 18:20
Core Insights - iBox CEO Xuan Songtao has been recognized in the "Blockchain 60 People" list for 2025, highlighting a shift in the blockchain evaluation criteria towards the integration of technology with the real economy, particularly in the cultural industry [1] - The recognition of Xuan's practical applications of blockchain technology in the cultural sector provides a clear reference point for understanding iBox's strategic direction and development path [1] Group 1 - Xuan Songtao's public statements outline a strategy for addressing the challenges of integrating digital cultural industries, emphasizing the need to move beyond a singular online digital format towards a model that combines virtual and physical elements, asset liquidity, and ecological collaboration [3] - He identifies key issues that the industry must resolve, such as establishing the connection between cultural digital assets and real value, enhancing liquidity, and creating greater efficiency through industry collaboration [3] - Xuan advocates for a market demand and user behavior-oriented operational philosophy, focusing on precise targeting of platform user profiles rather than chasing concepts [3] Group 2 - iBox's practical implementation consists of two clear levels: first, building a service system for the confirmation, storage, and circulation of cultural digital assets using blockchain technology to address ownership and trust issues in the digitalization of cultural content [4] - Second, iBox promotes a series of ecological collaborations aimed at connecting various industry segments, including partnerships with Zhongshu Wenke for systematic development of cultural IP resources, JD for exploring cultural digital asset issuance in e-commerce, and Dongqiudi for creating a closed loop of "content-asset-rights" for sports enthusiasts [4] - These differentiated collaborations reflect a strategic alignment with the unique characteristics of different partners under the "ecological collaboration" approach [4] Group 3 - iBox's initiatives have received recognition, with its cases in "digital transformation of the cultural industry" and "digitalization of intangible cultural heritage" being included in authoritative collections, validating the effectiveness of its chosen path [4] - Xuan Songtao has proposed an industry initiative for "co-building and sharing infrastructure" to promote efficient asset circulation, indicating a broader concern for the overall development bottlenecks in the digital cultural industry, such as insufficient circulation infrastructure [4] - Overall, Xuan's role in the "Blockchain + Digital Culture" sector exemplifies a leader who translates technological integration ideas into concrete business practices while continuously observing industry trends and exploring models [5]
大健康产品数字营销领航营在京召开,引领探索产业合规增长
Zhong Guo Xin Wen Wang· 2026-01-21 16:31
近期,"大健康产品数字营销领航营"在北京亦庄生物医药园开营,深入剖析医药电商、直播营销、广告 合规等最新监管动态;汇聚了来自抖音、小红书、京东等平台的十多位资深运营专家,共同为医药健康 企业呈现了一场政策与市场、策略与实践深度融合的思想盛宴。华商韬略联合创始人周怡作为唯一一名 财经自媒体受邀参会,分享了财经内容赋能大健康行业的创新路径。 华商韬略联合创始人周怡 本次领航营紧扣"政策合规筑基、平台运营促增、跨界融合破局"三大核心板块,通过专题政策解读、实 战案例剖析、提问答疑互动、圆桌交流研讨等多种形式,系统构建了从政策理解到落地执行的知识体 系,为企业搭建了政策分析、经验共享与资源对接的重要平台,切实助力企业在合规轨道上实现数字营 销的提质增效与创新突破。 政策解读精准导航筑牢行业发展安全线 领航营的政策安全篇,特邀专家解读新政。赛迪研究院产业政策研究所所长王昊聚焦《医药工业数智化 转型实施方案(2025-2030)》,系统阐述了如何以数字化、智能化手段驱动医药产业全面升级。 赛迪研究院产业政策研究所所长王昊 平台实操深度解码搭建增长赋能快车道 平台赋能篇深度聚焦抖音、小红书、京东三大关键阵地实操策略。三大平 ...
京东发布JoyInside软硬一体化方案 已接入超40家头部硬件品牌
Zheng Quan Shi Bao Wang· 2026-01-21 14:07
Group 1 - JD held an AI toy conference in Suqian, Jiangsu, where it launched the JoyInside integrated solution for smart hardware, emphasizing high compatibility across various hardware, scenarios, and sizes [1] - JD signed an agreement with the Suqiu District People's Government to establish an AI toy industrial belt in Suqian, aiming to create a regional benchmark for AI toy innovation and development [1] - The core of the JoyInside solution lies in its flexible and diverse integrated capabilities, with multiple mass-produced hardware cores covering a wide range of scenarios from plush toys to smart home devices [1] Group 2 - JD's newly launched second batch of self-developed AI toys targets not only children but also young adults and seniors, achieving coverage for users of all ages [2] - The average dialogue rounds for smart hardware connected to JoyInside have increased by over 120%, with many products selling out immediately and experiencing very low return rates [2] - As of now, JoyInside has integrated with over 40 leading hardware brands, covering various categories such as robots, robotic dogs, and AI toys, forming a comprehensive ecosystem from technology empowerment to product co-creation and channel collaboration [2] - During the 2025 "11.11" shopping festival, the sales revenue of products connected to JoyInside increased by over 20 times compared to the "618" event [2]
AI玩具的竞合博弈
Bei Jing Shang Bao· 2026-01-21 13:53
Core Insights - The AI toy market in China is rapidly growing, projected to reach 24.6 billion yuan in 2024 and 29 billion yuan in 2025, doubling the growth rate of traditional toys [1] - Major tech companies and IP giants are entering the AI toy sector, creating a multi-dimensional competitive landscape [3][4] - The emotional value of AI toys is becoming a key factor in consumer decision-making, shifting focus from mere functionality to emotional companionship [6][12] Market Dynamics - The AI toy market is characterized by a significant influx of major players, including internet giants and consumer electronics companies, leading to intense competition [3][4] - The market is currently in a "startup phase" with a focus on emotional connection and user experience, rather than just technological advancement [12][15] - The global AI toy market is expected to grow at a compound annual growth rate of approximately 14%-16% over the next decade, potentially exceeding $60 billion by 2034 [7] Product Development and Innovation - Companies are focusing on creating AI toys that cater to various age groups and needs, from children's education to elderly companionship [4][5] - Startups are leveraging emotional connections and niche market demands to differentiate themselves from larger competitors [5][10] - The integration of advanced AI technologies, such as natural language processing and emotional recognition, is crucial for product development [4][11] Ethical and Safety Concerns - The rise of AI toys raises significant ethical questions regarding data privacy, emotional dependency, and the potential impact on children's social skills [12][13][14] - Companies are urged to implement strict safety measures and ethical guidelines to protect user data and ensure the well-being of children [14][15] - The industry faces challenges related to content safety and the risk of harmful interactions, necessitating robust content filtering and security protocols [13][14] Future Outlook - The AI toy industry is expected to undergo a significant transformation, with a focus on value-driven competition rather than price wars [12][15] - Companies that can effectively balance technological innovation with emotional engagement and ethical considerations are likely to succeed in this evolving market [11][15] - The concept of "emotional economy" is becoming central to the development of AI toys, indicating a shift in consumer preferences towards products that offer companionship and emotional support [12][15]
智能门锁2025年度峰会在杭州举行 AI智能锁崛起成全年亮点
Zheng Quan Shi Bao Wang· 2026-01-21 13:21
Core Insights - The smart lock industry in China is at a critical juncture of technological innovation and market upgrade, focusing on product core reconstruction, value enhancement, and user experience empowerment as key directions for high-quality development [1][2] - The integration of smart security and smart home technologies is accelerating, with smart locks reinforcing their essential role in home security, while the industry faces challenges such as price competition and product homogeneity [1][2] Industry Trends - The demand for smart locks is steadily increasing, with both new and replacement needs being released, and the upstream shipment volume is continuously rising, indicating a clearer supply chain structure [1][2] - The market penetration of smart locks remains low, with significant potential for new user growth, and AI smart locks are emerging as a major highlight for the year [2][3] Standardization Efforts - The China Daily Hardware Technology Development Center is actively promoting the establishment of industry standards to address common challenges and guide the industry towards a new phase of quality competition focused on innovation, product quality, and safety [2][3] - The release of the "2025 China Smart Lock Industry White Paper" and the "2025 China Smart Door Consumer White Paper" aims to provide insights into industry development, market characteristics, and consumer trends to support strategic decision-making [3]
金价首次站上4800美元,特朗普赴达沃斯磋商格陵兰岛问题;中概股普涨;过去一年美国国债增加了约2.25万亿美元【美股盘前】
Mei Ri Jing Ji Xin Wen· 2026-01-21 12:23
每经记者|宋欣悦 每经编辑|金冥羽 高涵 ①【三大期指普涨】截至发稿,道指期货涨0.23%、标普500指数期货涨0.36%、纳指期货涨0.37%。 ②【中概股普涨,拼多多涨6.1%】中概股盘前普涨。截至发稿,阿里巴巴涨3.1%,百度涨4.8%,京东涨1.69%,携程涨3.0%。拼多多涨6.1%。 ③【伯克希尔拟"清仓式"减持卡夫亨氏】美东时间1月20日,美国证券交易委员会最新文件显示,伯克希尔·哈撒韦注册出售至多3.254亿股公司股票。据 FactSet数据,伯克希尔目前持有该公司3.256亿股,这意味着此次减持几乎涵盖其全部持仓。截至目前,伯克希尔的持股比例为27.5%。截至发稿,卡夫亨 氏跌近4%。 ④【一季度业绩指引保守,计划全现金收购华纳兄弟探索,奈飞跌5.6%】当地时间1月20日,奈飞公布了截至2025年12月31日的第四季度财报。在业绩指 引方面,奈飞预计2026年第一季度营收121.6亿美元,略低于市场预期的121.7亿美元。此外,为了以全现金收购华纳兄弟探索,奈飞将暂停股票回购计 划。截至发稿,奈飞跌5.6%。 ⑤【现货黄金首次站上4800美元】1月21日,国际黄金期货价格和现货价格再创新高, ...