Group 1 - The core idea of the article is that the Shandong Branch of Bank of China is actively promoting financial education and consumer rights protection through a series of innovative activities during the "Financial Education Promotion Week" [1][3][5] - The bank has organized 480 "Financial Education Pioneer Teams" to deliver financial knowledge to various communities, including fishing villages, urban business districts, and schools, emphasizing the theme of "protecting financial rights and supporting a better life" [1][3][5] - Specific activities include financial education initiatives in port cities like Rizhao, Yantai, and Weihai, focusing on core industries such as port logistics and marine equipment manufacturing, providing credit support and supply chain financial policy interpretations [3][5] Group 2 - The "Financial Education Promotion Week" also targets fishing villages, with initiatives like the "Fishing Village Promotion Team" that addresses the specific financial needs of fishermen, teaching them about savings and investment strategies [5][6] - In addition to fishing villages, the bank has engaged in various community outreach efforts, including performances and interactive financial education events in commercial areas, enhancing public awareness of financial knowledge [7][9] - The bank has collaborated with local regulatory bodies to conduct anti-fraud campaigns, using relatable language and local dialects to effectively communicate with diverse audiences, particularly in rural areas [9][11] Group 3 - The bank has integrated financial education with the back-to-school season, launching initiatives like the "First Lesson of the School Year" to educate students on financial safety and fraud prevention [12][13] - Collaborative efforts with local media have been established to enhance financial literacy through real case analyses, increasing public vigilance and confidence in financial institutions [15] - The ongoing commitment of the bank to financial education aims to continuously enrich the methods of outreach and expand communication channels, ensuring that financial education is accessible and impactful [15]

Core Viewpoint - The Shandong Branch of Bank of China is actively promoting consumer rights protection and financial education through a series of initiatives, emphasizing the importance of safeguarding financial rights and enhancing the quality of life for consumers [1] Group 1: Financial Education Initiatives - The Shandong Branch has launched a "September Concentrated Education and Promotion Week" with 480 financial education teams engaging in various local activities to promote financial literacy [1] - Activities are tailored to local characteristics, with a focus on port cities like Rizhao, Yantai, and Weihai, addressing specific industry needs such as logistics and marine economy [2] - The bank is conducting targeted financial education in fishing villages, teaching fishermen about savings and investment strategies to protect their earnings [2] Group 2: Community Engagement and Collaboration - Local branches are encouraged to collaborate with regulatory bodies to host financial education events, enhancing community engagement through performances and interactive sessions [3] - The bank is utilizing a "grid-based" approach to reach various commercial areas, educating the public on common scams and promoting rational investment concepts [3] - In rural areas, the bank is using local dialects and informal settings to deliver anti-fraud education, making financial literacy accessible to all [4] Group 3: Innovative Outreach Methods - The bank is integrating financial education with the back-to-school season, launching initiatives like the "First Lesson of School" to educate students on financial safety and fraud prevention [5] - Collaborations with local media have been established to broadcast financial education programs, enhancing public awareness and trust in financial institutions [6] - The bank aims to continuously improve its outreach methods, ensuring that financial education is impactful and resonates with the community [6]

同时，东门支行提供消费者服务保障措施，网点设立消费者权益保护咨询台，配备宣传折页与投诉登记 表等等，为客户提供放心的金融环境。 金融消费关乎民生幸福。农业银行济南东门支行始终践行"客户至上"服务理念，与客户共同构建和谐、 安全的金融环境！ 近日，农行济南历下东门支行迎来了金融教育宣传周，围绕"保障金融权益，助力美好生活"主题，积极 开展消费者权益保护宣传活动，旨在提升消费者维权意识，推动金融消费环境公平。 当前，消费领域仍存在虚假宣传、霸王条款、产品质量缺陷等侵害权益现象。许多消费者因维权知识不 足，常常选择沉默。本次活动将通过案例解析、发放宣传折页等形式，为来到农行济南历下东门支行的 客户普及《消费者权益保护法》，为客户讲解识别欺诈技巧、投诉流程等方法，帮助大家敢维权、会维 权。 ...

Core Viewpoint - The article emphasizes the importance of using the Black Cat Complaint platform as a proactive tool for consumers to identify potential risks before making purchases, thereby enhancing consumer protection and informed decision-making [1][2][3]. Group 1: Consumer Protection - Black Cat Complaint serves as a "consumer sentinel," aggregating real consumer complaints that reflect the true performance of businesses in terms of product quality and after-sales service [1][2]. - The platform provides a comprehensive view of consumer experiences, allowing users to see not only the complaints but also how businesses respond to them, which can indicate the reliability of the brand [2][3]. Group 2: Application and Usage - Consumers can efficiently utilize the Black Cat Complaint platform by searching for specific brands or products to access relevant complaint information, focusing on complaint types, business responses, and resolution outcomes [3]. - The platform covers a wide range of consumer sectors, from low-cost daily necessities to high-value items like home appliances and financial services, making it a versatile tool for various purchasing decisions [2]. Group 3: Real-Time Data - The data on Black Cat Complaint is updated in real-time, allowing consumers to stay informed about the latest consumer risk information, such as sudden increases in complaints against a business [2]. - A high complaint volume with low response rates from a business may signal declining service quality, while businesses with fewer complaints and effective resolutions are generally more trustworthy [2].

Group 1 - The "Financial Education Promotion Week" is being conducted nationwide under the guidance of the National Financial Supervision Administration, the People's Bank of China, and the China Securities Regulatory Commission, with a focus on enhancing financial literacy among the public [1] - The Beijing Financial Regulatory Bureau organized a "Financial Market" event at the Financial Street Shopping Center, where Guangfa Bank's Beijing branch actively participated, providing an engaging financial knowledge experience for citizens [1] Group 2 - Guangfa Bank's Beijing branch launched an original educational video titled "National Music Talks about Appropriateness," which creatively illustrates the core content of the "Financial Institutions Product Appropriateness Management Measures" using traditional Chinese music instruments [2] - The performance included various instruments to explain key concepts such as the definition of product appropriateness, shared responsibilities between financial institutions and consumers, standards for identifying inappropriate products, special protection clauses for elderly consumers, and the authority of the regulations [2] Group 3 - A self-composed and performed "Kuaiban" (a form of Chinese storytelling) by Guangfa Bank employees highlighted financial fraud traps, educating the audience on various illegal financial activities and the importance of cautious investment [3] - The performance also promoted the benefits of deposit insurance, emphasizing its comprehensive coverage for all banking institutions and currencies, and the role of national policies in safeguarding depositor rights and stabilizing the financial system [3] Group 4 - The "Financial Consumer Rights Treasure Account" booth featured an interactive game called "Appropriateness Matching," which was highly popular among participants, combining fun and educational elements to help them understand the relationship between financial product risk ratings and their own risk tolerance [4] - The booth also included knowledge display boards and on-site explanations by financial managers, reinforcing the idea that "suitability is the best" [4] - Guangfa Bank's Beijing branch integrates financial education with traditional culture and consumer rights protection, establishing a unique financial education brand, with leadership participation underscoring the importance of consumer rights protection in the bank's operations [4]

Core Viewpoint - The practice of "paid seat selection" in the airline industry has become a controversial yet established norm, raising questions about its fairness and potential infringement on consumer rights [1][3]. Group 1: Industry Practices - "Paid seat selection" was initially common among foreign airlines, particularly low-cost carriers, where travelers paid extra for seat selection and baggage due to low ticket prices [3]. - Chinese airlines began experimenting with paid seat selection on domestic routes around 2015, initially for safety reasons, but it has since evolved into a value-added service [3]. Group 2: Consumer Rights Concerns - Experts argue that if airlines intentionally lock a majority of seats to charge additional fees, it may infringe on consumers' rights to fair trade [5]. - The practice of "paid seat selection" may violate consumer protection laws by undermining travelers' rights to information and choice, as well as contravening pricing laws by requiring extra fees after ticket purchase [5]. - It is suggested that airlines should only reserve a small portion of seats for paid selection, ideally not exceeding 20%, to maintain fairness [7].

这一双项荣誉的取得，源于浙商银行北京分行对消费者权益保护工作的高度重视和创新探索。北京分行 积极顺应数字化传播趋势，精心打造了一系列内容丰富、形式新颖的金融知识普及短视频，通过社交媒 体平台触达更广泛的受众群体，有效提升了金融教育的传播效果和社会影响力。 未来，浙商银行北京分行将继续深耕金融消费者教育领域，不断创新内容形式和传播渠道，以更优质、 更生动、更高效的金融知识普及作品，履行金融机构的社会责任，切实保护消费者合法权益，为构建健 康和谐的金融环境持续贡献专业力量。 展播盛典在国家金融监督管理总局北京监管局领导的致辞中拉开帷幕。本届盛典发布的四大类优秀短视 频评选结果中，浙商银行北京分行表现突出，一举斩获两项大奖："金融基础知识普及类"十佳短视频 和"金融便民惠民服务类"十佳短视频。 近日，在由国家金融监督管理总局北京监管局指导，北京广播电视台财经频道与北京市银行业协会等单 位联合举办的第二届"首都金融卫士"优秀短视频展播活动上，浙商银行北京分行荣获两项"十佳短视 频"大奖。 ...

1.线下场景多元覆盖 各营业网点、金融消保教育基地布置"金融教育宣传周"主题内容，通过电子屏滚动提示、张贴海报、发 放折页等方式，强化职场宣传。 为精准触达受众，公司在车公庙等人流枢纽的地铁站点，借助灯箱广告精准推送保险适当性理念，显著 提升了宣传的覆盖广度与渗透力。 为切实提升公众金融素养，有效防范化解金融风险，营造和谐健康的金融环境，泰康人寿深圳分公司积 极响应政策号召，统筹策划并全面开展"金融教育宣传周"系列活动，将消费者权益保护理念送进千家万 户，彰显企业的金融担当与社会责任。 一、高层牵头，全员参与： 夯实消保"组织防线" 公司成立以总经理为组长的专项工作组，统筹全局、确保活动权威性与执行力。将消费者权益保护提升 至战略高度，领导班子率先垂范，开展"高管讲消保"等宣讲，传递"以客户为中心"的价值观。总经理开 设消保专题课程，深化员工对消保工作的认知，筑牢风控与服务基础。同时邀请绩优人员担当消保代言 人，以身说法，带动全员学习与传播消保知识，实现专业服务与权益保障深度融合。形成"高层推动、 中层落实、全员参与"的消保工作机制，为对外宣传奠定坚实组织基础。 二、线上线下，多维渗透： 构建金融知识"普及矩 ...

Core Viewpoint - The Federal Trade Commission (FTC) is preparing to investigate Amazon's Prime subscription service, focusing on the methods used to attract and retain consumers [1] Group 1: FTC Investigation - The FTC will conduct a civil trial in Seattle regarding Amazon's Prime subscription service [1] - The investigation will examine tactics that the FTC claims are used to encourage consumer sign-ups and retention [1]

Core Viewpoint - The article highlights the widespread issue of difficulties in returning products purchased online, particularly focusing on the legal implications of merchants' return policies and consumer rights in the context of e-commerce [1] Group 1: Consumer Rights and E-commerce - Consumers have reported challenges with merchants refusing to honor the seven-day no-reason return policy, citing reasons such as "product unsealed" or "product activated" [1] - Some merchants explicitly state on product pages that the seven-day no-reason return policy does not apply, raising questions about the legality of such clauses [1] Group 2: Case Study - A specific case is presented involving a consumer, Ms. Hu from Wuhan, who purchased a bag for 7060 yuan and faced difficulties in returning it due to discrepancies between the received product and the displayed product [1] - The merchant denied the return request, claiming the issue was not a quality problem but rather a special leather effect, leading Ms. Hu to pursue legal action against the merchant and the platform in the Beijing Internet Court [1]