消费者权益保护

Search documents
中消协发布2024年《中国消费者权益保护状况年度报告》
Bei Jing Shang Bao· 2025-06-22 04:41
Core Insights - The annual report by the China Consumers Association highlights achievements in consumer rights protection in 2024, while also pointing out persistent issues in various sectors, including financial services and telecommunications [1][2]. Group 1: Achievements in Consumer Rights Protection - In 2024, various departments have actively fulfilled their roles to enhance consumer vitality, regulate market order, and protect consumer rights [1]. - The State Administration for Market Regulation has strengthened quality safety supervision, recalling 10.89 million defective vehicles and 4.285 million defective consumer goods [1]. - A total of 6,409,000 batches of products were inspected, with a food safety evaluation pass rate of 99.2% [1]. - The "special supply wine" crackdown resulted in the seizure of over 660,000 bottles and the dismantling of 219 counterfeit production sites [1]. - A total of 314,600 cases of consumer fraud were addressed, with 9,693 typical cases published [1]. Group 2: Consumer Complaints and Resolutions - National consumer associations received 1.7619 million complaints, resolving 1.2113 million, resulting in a complaint resolution rate of 68.75% and recovering economic losses of 1.28 billion yuan for consumers [2]. Group 3: Ongoing Challenges in Consumer Rights Protection - The report identifies four key issues: the need for improved legal environment in consumer protection, governance of new types of consumer infringement, persistent issues in the livelihood sector, and ongoing challenges related to vulnerable groups such as the elderly and children [2]. - Specific areas needing attention include financial services, telecommunications, false advertising in clothing, tourism service quality, and regulation of the medical beauty industry [2]. Group 4: Recommendations for Future Consumer Rights Protection - The report suggests boosting consumption, optimizing service consumption, and enhancing the legal framework for consumer rights protection [3]. - It emphasizes the need for comprehensive governance of consumer infringement behaviors, particularly in the context of new types of consumption and the protection of vulnerable groups [3]. - Continuous consumer education and rights protection initiatives are recommended to improve consumer experience and promote rational consumption [3].
中国消费者协会:消费者权益保护四方面突出问题待“对症下药”
Zhong Guo Xin Wen Wang· 2025-06-20 07:30
Core Insights - The 2024 Annual Report on Consumer Rights Protection in China indicates significant progress in legislative, administrative, judicial, and social protection aspects, enhancing consumer rights protection and stimulating consumption vitality [1][2] Summary by Categories Consumer Complaints and Resolutions - In 2024, consumer associations in China handled 1.7619 million complaints, resolving 1.2113 million, resulting in a complaint resolution rate of 68.75% and recovering economic losses of 1.28 billion RMB for consumers [1] Key Issues in Consumer Rights Protection - The report identifies four prominent issues in consumer rights protection: 1. The legal environment in the consumer sector needs further optimization, with a call for enhanced institutional supply, improved judicial protection mechanisms, and ongoing optimization of enforcement mechanisms [1] 2. New types of consumer infringement issues in online consumption require strengthened governance, particularly in green consumption and professional closure infringement [1] 3. Consumer infringement issues in the livelihood sector remain prominent, necessitating increased protection in financial services, ongoing governance of non-compliant telecommunications practices, addressing false advertising in clothing, and improving service quality in tourism and medical beauty industries [1] 4. Ongoing governance is needed for key consumer infringement issues related to the elderly and children, including fraud in healthcare for the elderly, improvements in elderly insurance consumption, and addressing irrational consumption among minors, particularly concerning children's smartwatches [2]
中消协发布报告,今年加大“一老一小”消费维权力度
Zhong Guo Xin Wen Wang· 2025-06-20 03:54
Core Insights - The annual report by the China Consumers Association highlights the current state of consumer rights protection in China, revealing that a total of 1.7619 million consumer complaints were received, with 1.2113 million resolved, resulting in a resolution rate of 68.75% and a recovery of economic losses amounting to 1.28 billion yuan [1] Group 1: Current Issues in Consumer Rights Protection - The legal environment for consumer rights protection needs further optimization, with a call for stronger institutional supply and improved judicial protection mechanisms [1] - New types of consumer infringement issues, particularly in internet consumption and green consumption, require enhanced governance and regulatory oversight [1] - Persistent consumer infringement issues in the livelihood sector, including inadequate protection in financial services and non-compliant practices in telecommunications, need ongoing attention [1] - Focus on consumer infringement issues affecting the elderly and children, with specific concerns regarding healthcare fraud for the elderly and irrational consumption among minors [1] Group 2: Recommendations for 2025 Consumer Rights Protection - A push to boost consumption, expand service consumption, and optimize consumption structure to support high-quality economic and social development [2] - Continuous improvement of legal systems, including amendments to foundational laws and enhancement of judicial protection capabilities in the consumer sector [2] - Emphasis on addressing new consumer infringement issues and strengthening enforcement against fraudulent practices such as counterfeit goods and false marketing [2] - Increased efforts in consumer rights protection for the elderly and children, alongside initiatives for consumer education and rational consumption promotion [2]
幸福人寿山东分公司开展“四维联动” 宣传活动
Qi Lu Wan Bao· 2025-06-19 10:57
Core Viewpoint - The company is actively promoting financial safety and consumer protection through a comprehensive community outreach initiative in response to national regulatory calls, aiming to prevent systemic financial risks and enhance public awareness of financial security measures [1] Group 1: Community Financial Safety Initiatives - The company launched a four-dimensional publicity campaign starting June 13, focusing on preventing illegal financial activities, promoting the new Anti-Money Laundering Law, ensuring safety production, and enhancing consumer protection awareness [1] - The initiative includes setting up consultation booths, distributing educational materials, and engaging residents in knowledge competitions to raise awareness about illegal financial practices and fraud prevention [3] Group 2: Anti-Money Laundering Education - The company is distributing brochures and manuals detailing the dangers of money laundering and how to identify suspicious activities, while also establishing reporting consultation stations to encourage residents to protect their personal information [4] Group 3: Emergency Preparedness and Safety Training - The company collaborates with fire departments to conduct emergency drills, including hazard inspections, evacuation simulations, and fire extinguisher training, to enhance community emergency response capabilities [5] Group 4: Consumer Rights Awareness - The company has initiated a special campaign titled "Consumer Protection for a Better Life," which includes interactive Q&A sessions and one-on-one consultations on topics like elder fraud prevention and consumer rights, reaching over 500 residents [6] - The company emphasizes its commitment to safeguarding public safety and consumer rights as a key aspect of its social responsibility, planning to continue regular financial education activities to strengthen community safety [6]
济南文化馆上演金融防骗情景剧,山东交行举办普及金融知识万里行
Qi Lu Wan Bao· 2025-06-19 03:24
Core Viewpoint - The event organized by Bank of Communications Shandong Branch aims to enhance financial literacy among the public through innovative educational methods and community engagement [1][5]. Group 1: Financial Knowledge Promotion - The event transformed the cultural center into a "charging station" for financial knowledge, distributing over 500 specialized manuals such as "Jiao Jiao Accompanies You to Grow" and "Jiao Jiao Talks about Consumer Protection" [2]. - Interactive Q&A sessions were conducted to engage citizens and ignite their enthusiasm for participation [2]. Group 2: Risk Awareness - An electronic screen in the venue displayed original educational short films that deeply analyzed typical cases like "high-yield investment scams" and "illegal agency rights protection," highlighting their operational modes and societal dangers [3]. Group 3: Cultural Integration - An original financial-themed scenario play titled "No 'Cake' in the World, Overnight Wealth is a Trap" artistically portrayed the essence of illegal financial activities, making the knowledge of fraud prevention resonate with the audience [5]. - The event not only disseminated financial knowledge but also provided "one-stop" financial services, with over 300 financial consultations conducted on-site [5]. Group 4: Community Engagement and Impact - The event served over 1,000 citizens, effectively enhancing the public's ability to identify financial risks [7]. - The Bank of Communications Shandong Branch utilized a digital communication matrix and cultural mediums to improve the consumer rights protection mechanism, exploring a new path for financial institutions to engage in social governance and uphold the "finance for the people" concept [7].
护航网络消费市场,让“消费马车”跑得更快更稳
Ren Min Wang· 2025-06-17 00:32
Core Viewpoint - The rapid development of online consumption necessitates improvements in consumer protection and the regulation of online marketing practices, particularly in live-streaming sales and promotional activities [1][2][3]. Group 1: Online Retail Growth - In 2024, China's online retail sales reached 15,522.5 billion yuan, a 7.2% increase from the previous year, with physical goods accounting for 13,081.6 billion yuan, growing by 6.5% and representing 26.8% of total retail sales [1]. - Online consumption has become a significant method for consumers, highlighting the need for enhanced consumer rights protection [1]. Group 2: Legal Cases in Online Marketing - A case involving a seller who misrepresented the material of a product during a live-stream led to a court ruling that the seller must honor a "fake one pays ten" guarantee, emphasizing the importance of truthful advertising in live-streaming [2][3]. - Another case highlighted the responsibilities of businesses during promotional activities, where misleading information led to a ruling against a furniture company for not properly informing a customer about promotional conditions [4]. Group 3: Consumer Rights and Return Policies - The "seven-day no-reason return" policy is a critical consumer right in online shopping, with legal backing to ensure its enforcement [5][6]. - Courts have ruled against sellers who attempt to deny this right through vague or misleading terms, reinforcing the legal obligation to allow returns unless explicitly justified [6][7]. Group 4: Privacy and Data Protection - Issues surrounding privacy policies in apps, including forced consent and excessive data collection, have raised significant legal concerns, leading to court rulings that protect consumer rights against overreach by service providers [9][10][11]. - A recent case resulted in a ruling that a company must delete unlawfully collected personal information and compensate the consumer, highlighting the judiciary's role in safeguarding personal data rights [11][12].
防范非法金融活动宣传月 | 招联用科技硬实力筑牢安全屏障 守护万家“钱袋子”
经济观察报· 2025-06-16 10:36
Core Viewpoint - The article emphasizes the proactive measures taken by the company to safeguard consumer financial security amidst the rapid development of digital finance and the evolving tactics of illegal financial activities [1][11]. Group 1: Company Initiatives - The company launched a series of promotional activities themed "Protecting the Wallet, Safeguarding Happiness" starting June 1, in response to the 2025 campaign against illegal financial activities [1]. - The company has been actively engaging in community outreach, including interactive educational events in urban centers to raise awareness about financial scams [3]. - The company utilizes modern transportation networks, such as high-speed trains, to disseminate financial safety knowledge through advertisements and broadcasts, effectively reaching a wider audience [5]. Group 2: Consumer Education - The company conducts various consumer rights protection activities, including online seminars with industry experts and educational videos on financial literacy, targeting different demographics such as youth and the elderly [7]. - The company has implemented innovative games like "Kick Away Scams" to make learning about financial fraud engaging and accessible to the public [3]. Group 3: Technological Advancements - The company has integrated consumer protection into its core operations, viewing complaint rates as critical indicators alongside default rates, and aims to enhance its digital consumer protection capabilities [9]. - The company has developed a unique "four precision" consumer protection system and is exploring advanced models to improve fraud detection and prevention [9]. - The company reported a fraud impersonation rate of only 0.0002, indicating a significantly lower level of fraud compared to industry standards [9]. Group 4: Collaboration with Authorities - The company has collaborated with law enforcement to combat financial crimes, successfully aiding in the arrest of nearly 20 suspects involved in fraudulent activities [10]. - The company aligns its efforts with national regulatory goals, emphasizing the importance of maintaining financial stability and protecting consumer rights [11].
最高法:经营者在直播营销中作出高于法定标准的赔偿承诺,应依约履行
news flash· 2025-06-16 02:42
为充分发挥司法裁判的示范和引领作用,最高人民法院发布5个网络消费民事典型案例。此次5个网络消 费民事典型案例主要体现以下方面工作重点。一是制裁侵害消费者权益行为,筑牢消费者权益保护屏 障。经营者在直播营销中作出高于法定标准的赔偿承诺,应依约履行。人民法院判令经营者承担其承诺 的高于法定标准的"假一赔十"责任,剑指直播营销中经营者欺诈行为,充分保护消费者合法权益,为营 造良好的网络消费环境提供有力司法保障。 ...
深圳野生动物园代步车被指计费不透明不合理,园方回应
Nan Fang Du Shi Bao· 2025-06-14 06:07
Core Viewpoint - The Shenzhen Wild Animal Park is facing complaints regarding its rental service for mobility vehicles, particularly concerning unclear billing terms and perceived unreasonable charges, prompting the park to consider revising its pricing structure and improving service transparency [1][8]. Group 1: Consumer Complaints - Consumers have reported that key billing terms are not prominently displayed, leading to confusion about charges [1][5]. - A specific case involved a visitor who rented a mobility vehicle for 2 hours and 13 minutes, resulting in a charge of 300 yuan, which included a minimum charge for time not fully utilized [1][4]. - The visitor highlighted that the billing rule stating "over 5 minutes charged as half an hour" was not clearly communicated at the rental point or in the app [5][10]. Group 2: Company Response - The park's management acknowledged the complaints and expressed regret for the service shortcomings, stating that the pricing structure is clearly posted and that consumers voluntarily choose to rent [8][9]. - The park has initiated a refund process for the affected visitor and is working on modifying the billing rules to a more consumer-friendly structure [9]. - Plans include changing the billing from "30-minute segments" to "5-minute segments" to avoid overcharging for minimal time [9]. Group 3: Legal Perspective - Legal experts suggest that the park's practice of using smaller font for critical billing information may violate consumer rights, as it obscures important terms [10]. - Recommendations include adjusting the visibility of billing terms on public signage and ensuring that the app displays complete pricing information to prevent future disputes [10].
新疆乌苏市市场监督管理局公布“铁拳”行动典型案例
Zhong Guo Shi Pin Wang· 2025-06-13 03:45
Group 1 - The Urumqi Market Supervision Administration has focused on key products and industries that affect public health and safety, resulting in the investigation of several illegal cases that endanger public health and property safety [1] - A local electric bicycle shop was penalized for failing to fulfill its quality safety responsibilities, leading to the sale of an electric bicycle without the required battery, which was later recalled [1] - A store selling ginger and chili was found to have pesticide residues exceeding food safety standards, but was not penalized due to compliance with the conditions for exemption from punishment [2][3] Group 2 - A music restaurant was penalized for restricting consumer rights through a declaration, resulting in a fine and the confiscation of illegal gains [4] - The music restaurant's actions violated consumer protection laws, specifically regarding the refusal to allow returns of sold beverages [4]