近日，中信银行聚焦"一老一少"重点人群的金融需求，积极开展"3·15"消费者权益保护教育宣传周活 动，守护孩子平安成长，护航老人幸福晚年，让教育宣传更有温度。 普及金融知识从娃娃抓起 在广州，中信银行 走进逸景第一小学，以现场和直播两种方式为该校高年级9个班级共400位同学开展 金融知识讲解。银行通过发放宣传手册、播放PPT课件、面对面交流等方式，为学生们讲解电信诈骗、网络 诈骗、以及生活中可能遇到的金融风险和应对方法等金融常识。 本次宣讲活动中的互动小游戏"我是小小银行家"将同学们的热情推向高潮。通过小游戏调动孩子们的积 极性，深入浅出地让孩子们从最基础的金融知识入手，多方位、多角度地了解金融知识；从小引导学生自觉 抵制非法金融活动，呼吁珍惜个人征信，净化校园金融市场环境。 在杭州，中信银行走进嘉善职业中等学校，通过线上讲解、线下同步 视频播放的形式，向在校的青少 年宣传"3.15"消费者权益保护教育宣传周的相关内容，帮助青少年进一步了解金融知识，提升风险责任意识 和维权意识。 在昆明，中信银行举办"3·15"消费者权益保护日宣传活动暨'中信杯'青少年消保书画大赛，活动围绕"有 温度的金融服务 助推消费公平 ...

Core Insights - The core viewpoint of the articles is that Qifu Technology has made significant advancements in consumer rights protection in 2023, achieving a user satisfaction rate of 99.2% through various initiatives and technological enhancements [1][9]. Group 1: Consumer Rights Protection Initiatives - In 2023, Qifu Technology upgraded its consumer rights protection efforts, enhancing the system and measures to safeguard consumer rights across various domains including system, technology, product, and service [1]. - The company launched a "Consumer Rights Protection" section on its official app, providing legal regulations, knowledge dissemination, and case studies to educate users [6][9]. Group 2: Financial Safety Education - Qifu Technology focused on promoting financial safety education, impacting over 40 million people through both online and offline activities, including community outreach and school programs [2][6]. - The company utilized social media and its app to disseminate anti-fraud knowledge, reaching over 7 million individuals with rational consumption advocacy [6][9]. Group 3: Technological Enhancements - Qifu Technology employed AI technology for fraud prevention, issuing 690 million fraud alerts and preventing user losses amounting to 550 million yuan [9]. - The company implemented a comprehensive security defense mechanism, enhancing data protection and personal information security across all business processes [13]. Group 4: Social Responsibility - Qifu Technology established a "Over-Indebtedness Relief Mechanism" to assist individuals in financial distress due to non-subjective reasons, demonstrating its commitment to corporate social responsibility [11]. - The company provided targeted support for users affected by natural disasters, such as offering preferential interest rates for users in Gansu earthquake areas [11]. Group 5: Customer Service Improvements - Qifu Technology improved its customer service efficiency, achieving a 95.1% online connection rate and an 87.8% first-contact resolution rate [9]. - The company conducted 6,692 consumer protection audits throughout the year, ensuring a high level of complaint resolution [13].

Core Insights - The report highlights the establishment of a comprehensive consumer rights protection framework by the company, marking 2023 as the "Year of Consumer Protection" [1] - The company has successfully utilized technology to prevent significant financial losses for users, amounting to nearly 550 million yuan throughout the year [3] Group 1: Consumer Protection Initiatives - The company launched a "Consumer Protection Zone" on its app, providing a one-stop platform for user rights protection, achieving a user satisfaction rate of 98.9% [2] - In 2023, the company provided in-depth customer management services to nearly 500,000 users, with a resolution rate of 73.19% for specialized negotiation services [2] - A total of 664 million yuan in support was provided to customers through a consumer protection assistance mechanism [2] Group 2: Technological Advancements - The company established a three-tier information security governance structure, enhancing its ability to protect user data privacy and security [3] - Over 30,000 instances of fraud were blocked using advanced technology, with fraud alerts reaching over 17.23 million users [3] - The company identified over 20,000 suspected "black and gray industry" clients and sent nearly 4,000 risk alert messages to relevant customers [3] Group 3: Industry Collaboration and Research - The company actively engaged in building an industry-wide consumer protection ecosystem, partnering with the Chinese National Weightlifting Team for public awareness campaigns that reached over 11.31 million people [4] - It organized regular consumer protection educational sessions to enhance public understanding of financial rights and protections [4] - The company led a research initiative on financial consumer education and rights protection, collaborating with various legal and academic institutions to advance the systematic and legal framework of consumer protection [4]

Overall Situation - In July 2025, the provincial market supervision 12315 institutions received a total of 41,230 consumer complaints, reports, and consultations, marking a year-on-year increase of 27.39% and a month-on-month increase of 5.21% [1] - Among these, there were 18,559 complaints, which is a 40.65% increase year-on-year and a 6.56% increase month-on-month, accounting for 45.01% of the total [1] - The total economic loss recovered for consumers from complaints was 3.635 million yuan [1] Complaint Hotspot Analysis - Of the 18,559 complaints, 11,706 were related to goods, making up 63.07% of the total complaints, while 6,853 were service-related, accounting for 36.93% [5] - The top three categories of goods complaints were food, clothing and footwear, and household goods, showing no change from the previous month [5] - For service-related complaints, the top three categories were dining and accommodation services, education and training services, and cultural, entertainment, and sports services [6] Report Situation Analysis - In July 2025, a total of 6,699 reports were received, with the top reported issues being advertising violations, infringement of consumer rights, and food safety violations [9] - Advertising violations accounted for 20.42% of the reports, totaling 1,368 cases, primarily reflecting issues of false advertising by businesses [9] Consultation Situation - The 12315 institutions received 15,972 consultations, which is a year-on-year increase of 13.60% and a month-on-month increase of 1.95% [10] - The main consultation topics included consumer rights protection knowledge (8,761 cases), service consumption regulation (104 cases), and other market regulation issues [10] Consumer Tips - Consumers are advised to choose reputable platforms and merchants, especially those with "food safety seals" to avoid contamination risks [11] - It is recommended to pay attention to delivery times, particularly in high temperatures, to ensure food safety [12] - Consumers should check the integrity of packaging upon receipt and ensure proper reheating of food to avoid health risks [12]

8月10日，同方全球人寿烟台中心支公司在东山宾馆举办第六届"智慧说"公益教育讲座，同步开展"学霸请就位"（第二期）消费者权益保护宣传活动。作为 同方全球人寿山东分公司2025年客服节的重要环节，活动延续"体验派・心服务"理念，吸引百余位客户家庭参与，实现教育分享与消保宣传的深度融合。 消保宣传环节亮点显著。宣传台工作人员对保险消费中的常见问题进行拆解，结合实际案例讲解条款解读、理赔流程等实用知识，为客户提供一对一咨询服 务，并发放宣传手册，明确消保权益、投诉处理流程及联系方式，确保客户诉求得到及时回应。与此同时，本年度创新引入扭蛋机抽奖形式，家长与孩子共 同参与消保知识答题，题目涵盖《消费者权益保护法》相关内容及公司消保承诺，通关者可通过扭蛋机抽取惊喜好礼，该互动形式受到现场家庭的广泛喜 爱。 同方全球人寿烟台中心支公司表示，此次活动是消保宣传融入客户服务的又一实践。未来将持续丰富"学霸请就位"系列活动形式，完善全流程消保管理机 制，推动"以客户为中心"的理念落到实处，为烟台地区客户提供更为专业、安心的服务。 "智慧说"公益教育讲座已连续六年为客户家庭搭建教育交流平台，"学霸请就位"消保宣传系列自去年首次举办 ...

公告显示，2025年至今抖音电商累计断播相关违规直播间4000余场，清退达人账号1000余个。抖音电商 相关负责人称，平台将始终把保护消费者权益放在首位，对各类破坏市场秩序的违法违规行为零容忍。 新浪科技讯 8月8日下午消息，抖音电商成立安全与信任中心，并发布首期治理公告严打直播间违规盲 盒营销。 抖音电商相关负责人表示，针对上述直播间盲盒违规营销乱象，今年以来平台持续开展专项治理并升级 处置力度。根据公告，典型的违规形式包括价格与价值严重不符，假借"盲盒"名义售卖"明盒"商品，试 图利用盲盒形式违规售卖其他商品，诱导消费者买评级卡盲盒并存在赌博风险等。 责任编辑：刘万里 SF014 ...

Core Viewpoint - Douyin E-commerce emphasizes consumer rights protection and has taken significant actions against violations related to blind box sales since 2025, including shutting down over 4,000 live streams and banning more than 1,000 accounts [1] Group 1: Regulatory Actions - Douyin E-commerce has implemented a systematic governance approach to address violations related to blind boxes, focusing on compliance with the newly established "Blind Box Product Management Regulations" [1] - The platform has outlined specific rules for live streaming, such as requiring the display of the probability of unboxing [1] - Douyin E-commerce has enhanced its enforcement measures, which include warnings, removal of non-compliant products, suspension of live streaming, and permanent account closures based on the severity of violations [1] Group 2: Governance Enhancements - The company is committed to improving its governance framework by increasing the clarity of rules and enhancing the identification of violations [1] - Douyin E-commerce plans to strengthen the promotion of rules against uncertain marketing practices, ensuring that consumers are well-informed about the regulations [1] - The platform aims to upgrade its violation identification strategies to improve the timeliness of recognizing non-compliant activities [1]

Core Viewpoint - The article discusses the growing involvement of trust companies in consumer finance, highlighting their unique advantages and the various business models they employ to support consumer spending and financial inclusion [1][2]. Group 1: Trust Companies' Involvement in Consumer Finance - Trust companies leverage their flexible institutional advantages and diverse funding channels to play a unique role in the inclusive finance sector, particularly targeting middle and low-income groups and small enterprises [2]. - The main business models for consumer finance trust services include "assistance loan" model, "flow loan" model, and asset securitization model, with specific examples of trust companies engaging in these models [2]. - In 2023, 23 trust companies engaged in consumer finance, with a total business scale of 4,536.67 billion yuan, indicating significant market participation [3]. Group 2: Consumer Complaints and Regulatory Environment - Trust companies face consumer complaints in the consumer finance sector, with notable figures such as 9,897 complaints received by Guomin Trust in 2024, primarily related to consumer finance [4]. - The National Financial Regulatory Administration has issued guidelines to strengthen the management of internet lending by commercial banks, which will also apply to trust companies' inclusive finance services [4][5]. - Trust companies are encouraged to enhance consumer rights protection through better management of partner institutions, marketing practices, and personal information security [4]. Group 3: Technological Integration and Risk Management - Trust companies are advised to integrate technology such as big data, blockchain, cloud computing, and artificial intelligence to improve the innovation and service levels of inclusive finance products [5]. - Emphasis is placed on comprehensive risk management throughout the consumer finance process, addressing risks at pre-loan, during-loan, and post-loan stages [5].

Core Insights - Consumer finance is playing an irreplaceable role in stimulating consumption and serving the real economy, especially in lower-tier markets, transitioning from "scale expansion" to "quality first" due to regulatory improvements and technological advancements [1] - The emphasis on consumer rights protection is becoming a critical aspect of business operations, necessitating a balance between innovation and regulation [1] Group 1: Differentiated Financial Services - Consumer finance companies are responsible for recommending suitable products to the right customers, which is essential for social responsibility and sustainable development [2] - The People's Bank of China and six other departments issued guidelines to provide diversified financial services, emphasizing the need for tailored product recommendations rather than a one-size-fits-all approach [2] - Companies are exploring innovative ideas to encourage consumers to transition from "wanting to consume" to "daring to consume," exemplified by Zhongyuan Consumer Finance's collaboration with a shopping mall to integrate credit services into consumer experiences [2] Group 2: Consumer Rights Protection - Several consumer finance companies faced penalties in the first half of 2025 due to post-loan management and credit compliance issues, highlighting the ongoing strict regulatory environment [4] - Consumer rights protection is crucial for maintaining market stability and promoting healthy industry development, especially for companies serving lower-tier markets [4] - The application of technologies like big data and artificial intelligence is enhancing consumer rights protection, with companies like Harbin Consumer Finance establishing independent complaint handling departments and 24-hour online complaint channels [4][5] Group 3: Future Strategies - Companies are focusing on strengthening their risk control capabilities through advanced technologies, aiming to create a comprehensive intelligent risk control system covering the entire loan lifecycle [5] - There are ongoing challenges in consumer rights protection, including proxy complaints and malicious debt evasion, necessitating collaborative efforts to foster a trustworthy social environment [5] - The industry is encouraged to utilize advanced data analysis models to improve credit assessment accuracy, thereby providing better, safer credit services while promoting sustainable market growth [5]

中国人寿寿险公司积极落实消费者权益保护主体责任，明确"1228"工作思路，即坚持一个"以人民为中 心"的发展思想，满足人民群众日益增长的美好生活需要；贯彻两个全面，即全面实现消保工作全员参 与、全面推进消保工作全流程管理；实现消保工作重视程度与消保工作水平"两个提升"；深耕消保组织 管理等八方面工作，建立"事前审查、事中处置、事后改进和问责"的闭环管理机制，实现消保工作全员 参与、全面覆盖、全链条管理。 提升投诉综合治理力度 解决人民群众的急难愁盼 中国人寿寿险公司将客户投诉综合治理工作上升到保障人民群众美好生活的高度，抓源头治理和重点领 域管理，持续推进科技成果应用，强化纠纷多元化解，全方位施策推进投诉管控，树立治理严的氛围。 一方面，中国人寿寿险公司加强对销售人员的培训和管理，严格打击虚假宣传和不合规销售行为，为消 费者营造健康、透明的市场环境；另一方面，中国人寿寿险公司畅通客户投诉多维受理渠道，加大客户 投诉渠道、客户投诉处理流程披露力度；再次，中国人寿寿险公司强化投诉管理的科技应用，创新建设 客户投诉风险预警系统，加强投诉风险前置管控，及时处理客户纠纷，妥善化解客户矛盾；同时，中国 人寿寿险公司建立了 ...