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顾客餐厅内“公筷喂狗”,西贝要有明确的态度
Nan Fang Du Shi Bao· 2025-09-18 10:26
西贝又摊上事了。8月底,陈先生前往温州某商场一家亲子主题的西贝餐厅就餐时,发现邻桌顾客 带着一只宠物狗进入餐厅,其不仅将狗放在餐椅上,还直接用餐厅提供的筷子夹菜喂狗。 在餐厅用公筷喂狗,对他人体验不管不顾,本质上是"我家的狗不咬人"的另一种心理折射。要说邻 桌为何报警,理由也不难推测。第一,你家的狗是否健康?第二,餐厅的清洗是否到位?第三,心理的膈 应无法清洗。 不管个别狗主怎么爱自家狗,都需要明白一个在公共空间人狗和谐共处的前提,那就是"人狗有 别":尊重差异,然后共处。不是人人都爱狗,爱狗也不等于爱别人的狗,甚至很多人怕狗。此事发生在 最近饱受争议的西贝,从舆论效果上看,有可能进一步冲击西贝公众形象。 此事的核心问题其实在于西贝的管理漏洞。据陈先生表示,其发现上述现象后便当即提出质疑,门 店店长的说法是"没有不让带宠物的政策",未给出进一步解决方案。而当媒体介入后,相关负责人却回 应记者称,餐厅确实有"禁止宠物入内"的规定(除导盲犬等特殊犬只外),餐厅工作人员工作疏忽,未第 一时间发现涉事顾客带狗进店。 这种前后不一的说法显示西贝对于内部管理规范的认知和落实存在很大问题。管理上的松懈,经由 舆论传播后很容 ...
西贝“翻车”启示录:一场教科书级的公关危机如何炼成
Sou Hu Cai Jing· 2025-09-16 11:32
Core Viewpoint - The controversy surrounding the "pre-prepared dishes" debate highlights a significant disconnect between consumer expectations and the practices of contemporary dining establishments, particularly in the case of Xibei Restaurant Group [3][4][5] Consumer Concerns - Consumers are increasingly questioning the value they receive for their money, particularly when they perceive a lack of transparency regarding food preparation methods [4][5] - The expectation of fresh, hand-prepared meals is being challenged by the revelation of pre-prepared items, leading to feelings of deception among consumers [4][5] - The issue of price versus perceived value is central, with consumers willing to pay for high-quality dining experiences but resistant to paying for industrial processes disguised as artisanal cooking [4][5][6] Crisis Management - Xibei's initial response to the controversy was criticized as "disastrous public relations," characterized by confrontational tactics rather than de-escalation [6][8] - The company's attempts to clarify terminology regarding "central kitchen" versus "pre-prepared" dishes failed to resonate with consumer understanding, leading to further ridicule [6][7] - The involvement of the founder in the public dispute exacerbated the situation, turning a brand crisis into a personal image crisis [7][8] Shift in Strategy - Following initial backlash, Xibei appears to be transitioning from a combative stance to a more reflective approach, indicating a willingness to address consumer concerns [8] - Recommendations for effective crisis management include acknowledging mistakes, providing transparent information about food preparation, and inviting consumer participation in product development [9][10][12] - Emphasizing emotional resonance and storytelling in marketing can help bridge the gap between industrial processes and consumer expectations [11][12] Industry Implications - The incident serves as a cautionary tale for businesses about the importance of transparency and consumer trust in the digital age, where information spreads rapidly [13][17] - Companies must adapt to a new paradigm where trust is a quantifiable asset, and transparency is essential for maintaining consumer loyalty [17] - The future of competition in the industry will hinge on the ability to foster trust through open communication and accountability [17]
美债不香了!央行疯狂持金,金价一路飙升,因纸币数量越发越多?
Sou Hu Cai Jing· 2025-09-14 11:45
Core Viewpoint - The recent surge in gold prices reflects a growing distrust in fiat currencies among global economic participants, including the general public, investment institutions, and central banks [1][4]. Group 1: Economic Environment - The increase in gold prices is driven by a trust crisis in fiat currencies, as people perceive a decline in purchasing power due to the excessive issuance of money by central banks [1][4]. - The current economic environment is characterized by high inflation and low growth, leading to a situation where the actual value of money diminishes while income growth remains stagnant [4][12]. - The U.S. inflation complexity is largely a consequence of the Federal Reserve's unlimited quantitative easing policies from 2019 to 2020, which has resulted in a significant depreciation of currency value [4][12]. Group 2: Investment Institutions - Investment institutions are increasingly cautious about traditional safe-haven assets like U.S. Treasuries due to rising national debt, which stands at 130% of GDP, and a total debt of $40 trillion [5][7]. - The lack of a clear debt reduction plan in the U.S. has diminished institutional confidence in U.S. Treasuries, leading them to seek alternatives like gold, which is perceived as a more stable and scarce asset [7][9]. - Institutions are diversifying their asset allocations to mitigate risks associated with fiat currency depreciation and the potential collapse of traditional safe-haven assets [4][9]. Group 3: Central Banks - Central banks, particularly outside the U.S., have significantly increased their gold reserves, surpassing their holdings in U.S. Treasuries, indicating a shift in attitude towards the dollar and U.S. debt [9][11]. - Concerns among central banks include the potential weaponization of the dollar by the U.S. government and the increasing difficulty of obtaining dollars due to trade tensions and tariffs [11][12]. - Asian central banks have been particularly active in accumulating gold to enhance their financial stability and risk resilience amid global economic uncertainties [11][12]. Group 4: Future Outlook - The combination of high inflation, low growth, and a global trust crisis in fiat currencies is expected to sustain upward pressure on gold prices in the short to medium term [12][14]. - The emergence of digital gold may revolutionize the gold market by improving liquidity and expanding its application scenarios, potentially driving further price increases [15].
5000字,可能是全网最全的公募费率新规解读
表舅是养基大户· 2025-09-07 14:17
Group 1 - The core viewpoint of the article is the detailed interpretation of the newly released public fund sales fee management regulations, which aim to lower subscription and service fees while redefining redemption fee requirements [3][10][18] - The regulations are divided into two main parts: a general overview and a detailed interpretation from the perspective of fifteen market participants [4][11] - The article emphasizes that the new regulations are part of a broader trend towards fee reduction in the public fund industry, and while adjustments may occur, the overall direction is unlikely to change [18] Group 2 - The article discusses two significant news items in the A-share market: the fall of a former village chief and the reduction of holdings by the actual controller of the stock trading software Tonghuashun, highlighting the need for a robust reduction system to ensure legality and compliance [19][20][21] - It notes that the recent U.S. non-farm payroll data fell short of expectations, leading to a drop in 2-year Treasury yields and a rise in gold prices, indicating a potential shift towards a Federal Reserve rate cut cycle [23][24] - The article includes a summary of weekly highlights from a financial community, emphasizing the importance of ongoing analysis and insights in the financial industry [25][27]
观天下丨副首相因房“塌房” 英工党面临信任危机
Xin Hua Wang· 2025-09-07 05:12
二套房变首套房 雷纳今年5月花费80万英镑在萨塞克斯郡霍夫镇购买了一处房产,声称这是她的第一套住房,并缴纳了3 万英镑印花税。但英国媒体报道,这处房产其实是雷纳的第二套住房,她本应缴纳更多税费。 新华社伦敦9月6日电(记者郑博非 赵家淞)作为工党"二把手"的英国副首相兼地区平衡发展、住房和 社区事务大臣安杰拉·雷纳因被曝少交房产印花税于5日辞去一切职务,成为工党2024年执政以来辞职的 最高级别官员。该事件引发内阁重组,并使工党形象受损、面临信任危机。 综合多家英国媒体报道,雷纳可能通过将其名字从曼彻斯特一处房产的房契中去掉,在购买霍夫镇这处 房产时规避第二套房产所需缴纳的高额印花税。事件遭曝光后,雷纳回应称,曼彻斯特房产的所有权问 题源于2023年她与丈夫处理离婚等家事时所作安排,未想到引发税务问题。 此言一出,舆论哗然。对于英国公众人物来说,偷税漏税是十分严重的指控,房产交易引发的税务丑闻 在英国政界并不少见。2009年,时任财政部政务次官姬蒂·厄谢尔被曝规避约1.7万英镑资本利得税,被 迫辞职。同年,时任社区与地方事务大臣黑兹尔·布利尔斯也因出售公寓但未缴资本利得税而补缴约1.3 万英镑,也不得不辞去职 ...
北溪爆炸惊天真相!乌克兰一手上演,欧洲陷入难堪
Sou Hu Cai Jing· 2025-09-01 00:54
Core Insights - The investigation into the Nord Stream pipeline explosion has revealed shocking implications for European energy security and geopolitical trust, particularly pointing towards Ukraine as a potential suspect [1][6][19] - The incident has led to a significant shift in Europe's energy strategy, forcing countries to reduce reliance on Russian energy and increase support for Ukraine, despite the potential betrayal by an ally [1][6][19] Group 1: Investigation Details - German media has extensively reported on the Nord Stream explosion, identifying the individuals involved and suggesting Ukrainian government complicity [1][3] - The operation was meticulously planned by a team that included a captain, a coordinator, an explosives expert, and divers, who used false identities to execute the mission [3][5] - The operation's cost was estimated at $300,000, but it resulted in a 40% spike in European energy market prices [5] Group 2: Economic Impact on Europe - Germany has provided over €30 billion in aid to Ukraine, only to find its energy infrastructure compromised by actions potentially supported by that same ally [6][19] - The surge in industrial electricity prices has led companies like BASF to consider relocating production to China, potentially resulting in long-term economic losses of up to €1.2 trillion for Germany [6][19] - The U.S. has doubled its liquefied natural gas exports to Europe, but high prices have drawn criticism, contrasting with Germany's previous strategy to reduce dependence on American energy [6][19] Group 3: Challenges in Investigation - Germany faces significant obstacles in its investigation, with countries like Poland and Sweden showing reluctance to cooperate effectively [8][11] - Even if suspects are apprehended, uncovering the masterminds behind the operation remains uncertain [11] Group 4: Geopolitical Implications - The U.S. had prior knowledge of Ukraine's plans to sabotage the pipeline, indicating a complex interplay of geopolitical interests [13][15] - Ukraine benefits directly from the disruption of European-Russian energy ties, while the U.S. gains economically and strategically by increasing its influence over Europe [15][19] Group 5: Future Considerations for Europe - The investigation's findings may lead to a reevaluation of alliances and a need for Europe to reassess its foreign policy and energy strategies [21][23] - Germany's call for transparency in the investigation reflects a desire to prevent the truth from being obscured and to address the underlying trust issues within international relations [23]
美国关税冲击台湾传统产业 台积电亦面临困局
Zhong Guo Xin Wen Wang· 2025-08-20 23:20
Group 1 - The U.S. has imposed a temporary 20% tariff on Taiwan, significantly impacting traditional industries, particularly machinery and chemicals, which are crucial to Taiwan's export-driven economy [1] - The second quarter saw a decline in traditional industry output, while the information electronics sector remained robust, indicating a structural imbalance exacerbated by tariffs [1] - Major companies in the machinery sector, such as Baide Machinery and Cheng Tai Machinery, are implementing reduced work schedules due to operational pressures, with warnings of potential large-scale layoffs if conditions do not improve [1] Group 2 - The automotive market in Taiwan is experiencing a downturn, attributed to consumer concerns over tariff-induced price fluctuations, leading to a cautious market atmosphere [2] - TSMC, a key player in the semiconductor industry, is facing challenges as the U.S. considers direct investments in companies benefiting from the "Chip Act," causing a significant drop in TSMC's stock price by 4.22% [2] - The semiconductor sector is under threat from potential U.S. tariffs of up to 300%, aimed at encouraging domestic investment, which could lead to a restructuring of Taiwan's semiconductor supply chain [2] Group 3 - Growing skepticism towards the U.S. is evident among the Taiwanese public, as concerns rise over whether Taiwan is merely being used as a bargaining chip in U.S. trade policies [3] - The Taiwanese government's handling of tariff negotiations has led to a trust deficit, as initial communications downplayed the actual impact of the tariffs, causing suspicion among industry stakeholders and the public [3]
从“行业标杆”到“垫底常客”:华夏基金如何弄丢了投资者的信任?
Sou Hu Cai Jing· 2025-07-28 06:07
来源:明见局 首发|明见局 作者|张典 当卡塔尔投资局以37.8%的外资持股比例成为华夏基金重要股东时,这家曾稳居行业头部的老牌机构正遭遇信任问题? 明星产品从百亿标杆到垫底常客 华夏能源革新基金,这只曾因精准押注新能源赛道而规模破百亿的明星产品,如今似乎已沦为"亏损代名词"。 根据公开数据,截至2025年7月,该基金A类份额近三年亏损幅度达37.93%,是同类基金平均亏损水平的9倍,在752只可比基金中排名第709位, 处于绝对垫底区间。 二季报数据更显触目惊心:A类份额单季利润亏损超3.4亿元,C类份额亏损近2500万元,两类份额净值增长率均大幅跑输业绩比较基准。 值得注意的是,这种颓势并非偶发波动而是持续数年的系统性下滑。2024年半年报时该基金规模尚在百亿以上,到2025年二季度末已缩水至77.78 亿元,半年内蒸发近27.5亿元,降幅超26%。 这些曾被公司视为招牌的基金经理,离职前管理的产品普遍业绩惨淡。郑泽鸿卸任的华夏核心制造混合任职回报-19.40%,周克平管理的华夏创新 未来亏损超40%。 更值得警惕的是人才断层危机。张弘弢离职后,接任者杨斯琪缺乏超大规模产品管理经验;郑泽鸿留下的能源革新基 ...
顺丰CMO闪电调任背后,是快递帝国的信任危机?
3 6 Ke· 2025-07-18 04:09
Core Viewpoint - The recent personnel changes at SF Express, including the demotion of CMO Xu Bensong and the appointment of Jiang Yankun, are perceived as indicative of deeper issues within the company, particularly in light of recent controversies and operational challenges [1][2][3]. Group 1: Recent Events and Controversies - SF Express has faced multiple controversies in recent months, including the termination of its partnership with Pinduoduo, which has raised concerns about its operational stability and revenue in the Hong Kong region [2][3]. - The split with Pinduoduo was primarily due to disagreements over shipping costs, with Pinduoduo seeking SF Express to absorb more cross-border shipping fees, while SF Express demanded higher transit fees [3]. - The "Lychee freight" incident has also drawn criticism, as high shipping costs have led to a situation where shipping fees exceed the value of the fruit itself, causing dissatisfaction among farmers and consumers [5][7]. Group 2: Trust and Service Quality Issues - SF Express is experiencing a significant trust crisis, as evidenced by over 140,000 complaints on the Black Cat Complaints platform, highlighting widespread consumer dissatisfaction with service quality [8][10]. - Reports of lost or damaged items, such as a graduation certificate and a new phone, have further eroded consumer confidence in the company's ability to deliver on its promises [10][11]. - The company's internal management issues, particularly the increasing reliance on outsourcing, have contributed to declining service quality, leading to incidents of lost packages and delays [11][12]. Group 3: Financial and Strategic Challenges - SF Express has seen a substantial increase in outsourcing costs, with human resource outsourcing costs rising from 547.45 billion in 2020 to an estimated 974.45 billion in 2024, indicating a shift in operational strategy that may be impacting service quality [11][12]. - The competitive landscape has intensified, with rivals like JD Logistics and Jitu disrupting the market with lower pricing strategies, forcing SF Express to compromise on its "high price, high service" model [13]. - The company's current predicament underscores the importance of maintaining service quality amidst competitive pressures, as consumers are increasingly unwilling to pay a premium for subpar service [13].
美《大而美法案》新增3.3万亿美元赤字,短期市场动荡引爆美元崩盘隐忧
Sou Hu Cai Jing· 2025-07-02 00:53
Group 1 - The likelihood of a dollar collapse in the short term is low due to the continued dominance of the dollar as a global reserve currency, accounting for approximately 58% of reserves and trade settlements [1] - The recent legislation increases the debt ceiling by $5 trillion, temporarily averting a debt default and maintaining market confidence in U.S. Treasury liquidity [1] - The Federal Reserve has effective tools to stabilize the currency if a dollar crisis arises, including interest rate hikes and balance sheet adjustments [2] Group 2 - Long-term systemic risks are evident, with a rising interest burden on national debt, which reached $684.1 billion in interest payments in the first seven months of the fiscal year 2025, becoming the second-largest fiscal expenditure [2] - Moody's predicts that if current policies remain unchanged, the national debt-to-GDP ratio could rise to 134% by 2035, up from the current 98%, squeezing essential spending on defense and social security [2] - The dollar's credibility is increasingly undermined, as the dollar index has fallen to its lowest level since February 2022, raising concerns about fiscal sustainability [3] Group 3 - The economic structure is becoming more polarized, with the wealthiest households seeing a 4.3% increase in after-tax income, while the bottom 20% only see a 0.6% increase [4] - The legislation is expected to result in 12 million people losing health insurance and an increase of $1,060 in annual mortgage interest, which could weaken consumer spending and hinder economic growth [4] Group 4 - Warning signals for a potential collapse include significant sell-offs of U.S. Treasuries by sovereign funds, an inversion of inflation and interest rates, and geopolitical conflicts accelerating the de-dollarization process [5] - The debate surrounding the legislation highlights conflicting viewpoints, with some arguing it could lead to a debt crisis, while others believe it may stimulate economic growth [6] Group 5 - While a collapse is not inevitable, systemic risks are increasing, with the legislation likely to accelerate a threefold crisis involving debt, trust, and social issues [7] - Key observation points include the outcome of the House's second vote, the potential for 10-year Treasury yields to exceed 5.5%, and changes in the proportion of U.S. Treasuries in foreign central banks' reserves [7]