仅退款

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“仅退款”风波再起, 用AI伪造证据竟成作弊利器
Qi Lu Wan Bao· 2025-08-05 02:16
Core Viewpoint - The rise of AI technology has led to an increase in fraudulent refund claims in the e-commerce sector, with some consumers exploiting the "refund without return" policy to gain products without payment [1][2][3]. Group 1: E-commerce Refund Mechanism - The "refund without return" policy was initially designed to protect consumers in specific scenarios, but it has been misused by some buyers, leading to significant losses for merchants [2][3]. - Major e-commerce platforms have recently adjusted their "refund without return" policies, allowing merchants to handle refund requests autonomously [2][5]. - A report indicated that 50.36% of complaints from merchants on e-commerce platforms were related to "refund without return" issues, highlighting the prevalence of this problem [2]. Group 2: AI Technology and Fraud - Some consumers are using AI tools to create fake images of products to claim refunds, which has resulted in losses of 5% to 8% of revenue for affected merchants [1][2]. - Experts suggest that the misuse of AI for fraudulent activities could hinder public acceptance of new technologies and disrupt market rules [3][5]. - Recommendations include implementing AI image recognition technology and a tiered evidence submission system for refund claims to mitigate fraud [3][5]. Group 3: Legal Implications - The use of AI-generated fake content for refund claims can lead to legal consequences, including potential fraud charges if the amount involved is significant [4][5]. - The Civil Code allows merchants to demand returns or compensation for breaches of the "refund without return" agreement [4]. - New regulations regarding the identification of AI-generated content are set to take effect in September 2025, aiming to curb misuse [4][5]. Group 4: Recommendations for Improvement - A multi-faceted approach involving rule enhancement, technological countermeasures, and legal deterrents is necessary to address the issues surrounding "refund without return" fraud [5]. - E-commerce platforms are urged to establish a rapid response mechanism for AI fraud cases and to collaborate on data sharing to combat fraudulent activities effectively [5].
网经社:《2025年(上)中国电商平台商家投诉数据报告》发布
Sou Hu Cai Jing· 2025-07-16 10:59
Group 1 - The e-commerce market in the first half of 2025 experienced robust growth driven by the Spring Festival shopping season and policy incentives, with a total sales volume of 855.6 billion yuan during the "618" shopping festival [1] - Cross-border e-commerce continues to grow, supported by various platforms offering consumer subsidies, which have boosted retail sales [1] - Major platforms like Douyin, Pinduoduo, and Taobao have increased support for merchants and optimized the business environment, contributing to the overall steady growth of the e-commerce industry [1] Group 2 - A report released on July 16, 2025, based on nearly 10,000 merchant complaints from 196 e-commerce platforms, highlights the challenges faced by merchants in the e-commerce sector [3] - The report covers various e-commerce fields, including comprehensive e-commerce, live-streaming e-commerce, B2B e-commerce, and cross-border e-commerce, revealing significant merchant complaints [3] Group 3 - The top platforms for merchant complaints in the first half of 2025 were Pinduoduo (43.25%), Douyin (26.47%), and Taobao (16.44%), indicating a concentration of issues on these platforms [4] - The primary complaint types included "arbitrary refunds" (50.36%), excessive consumer protection (16.44%), arbitrary fines (10.67%), and others [8] Group 4 - The majority of complaints were from merchants in Guangdong (26.23%), Zhejiang (12.07%), and Shandong (8.98%), with the top complaint categories being clothing and apparel (18.28%) and food and fresh produce (9.74%) [11] - Most complaints involved amounts ranging from 0 to 50,000 yuan, with 95.48% of complaints falling within the 0-50,000 yuan range [14] Group 5 - The report indicates that 77.05% of the complaints were filed by male business owners, while 22.95% were from female business owners [16] - Typical complaint cases involved platforms like Douyin, Taobao, and Kuaishou, focusing on issues such as arbitrary refunds and excessive consumer protection [17] Group 6 - The report emphasizes that the e-commerce industry, while growing, faces significant challenges due to imbalanced platform rules, particularly regarding arbitrary refunds, which have become a major pain point for merchants [20] - The rapid expansion of platforms like Pinduoduo and Douyin has not been matched by adequate merchant rights protection mechanisms, leading to increased complaints [20]
科技周报|董明珠连任董事长、京东美团起争执、“仅退款”落幕
Di Yi Cai Jing· 2025-04-27 07:08
Group 1: Gree Electric - Dong Mingzhu re-elected as chairman, Zhang Wei appointed as president, indicating a stable management transition and preparation for future leadership development [1] - The new board includes professionals like former vice president Shu Lizhi and chief engineer Zhong Chengbao, enhancing the company's governance [1] Group 2: JD and Meituan - JD accuses competitors of enforcing a "choose one" policy, impacting delivery riders' ability to accept orders from JD [2] - JD offers to waive delivery fees for orders delayed by over 20 minutes, highlighting the competitive pressure in the instant delivery market [2] Group 3: E-commerce Refund Policy - Major platforms like Taobao and Douyin announce the cancellation of the "refund only" policy, reflecting a shift towards empowering merchants [3] - The adjustment aims to balance the interests of consumers and businesses amid regulatory encouragement for improved business environments [3] Group 4: Xiaohongshu's Employee Policy Changes - Xiaohongshu cancels the "big and small week" work schedule and competitive agreements, promoting a trust-based relationship with employees [4] - The changes align with broader industry trends against "involution" and excessive work hours [4] Group 5: Tesla's Optimus Recruitment - Tesla's Optimus team initiates large-scale recruitment, focusing on R&D positions primarily in California [5] - The company aims to ramp up production of Optimus robots, with plans for significant output by the end of the year [6] Group 6: Midea's Humanoid Robot - Midea announces its humanoid robot will start operations in May, marking a significant step in the domestic humanoid robot industry [7] - The robot is expected to serve as a commercial guide in stores later this year [7] Group 7: Hisense's Q1 Performance - Hisense reports Q1 revenue of 13.375 billion yuan, a 5.31% increase, and a net profit of 554 million yuan, up 18.61% [8] - The introduction of new technologies and AI integration in TVs contributes to the growth [8] Group 8: Ecovacs' Recovery - Ecovacs reports a 6.7% increase in revenue to 16.542 billion yuan for 2024, with a net profit growth of 31.69% [9] - The company benefits from government incentives and new product launches in the cleaning appliance sector [9] Group 9: Vanward's Export Growth - Vanward Electric reports a 20.29% revenue increase to 7.342 billion yuan in 2024, with a 41.43% rise in export revenue [10] - The company focuses on smart and energy-efficient products while expanding its global market presence [10] Group 10: OPPO's Management Change - OPPO's China president Liu Bo steps down for a learning program, with senior vice president Duan Yaohui taking over [11][12] - The leadership change comes amid competitive pressures from Huawei and Apple, necessitating a proactive market strategy [12] Group 11: Domestic Smartphone Market Surge - Domestic smartphone shipments in February reach 19.662 million units, a 37.9% year-on-year increase, driven by government subsidies [13] - Local brands see a 43.8% increase in shipments, with many manufacturers lowering prices to capitalize on subsidy benefits [13] Group 12: Gaming Industry and Traditional Culture - Game companies like Youzu Network report revenue growth driven by themes from Chinese classical culture [14] - The integration of traditional cultural elements into games is gaining global popularity, enhancing market performance [14] Group 13: 360's AI Tool Launch - 360's Nano AI launches the "MCP Universal Toolbox," integrating over 110 tools for various applications [15] - The MCP protocol is expected to enhance AI capabilities, benefiting platforms with rich data and business experience [15] Group 14: Investment Trends - The biopharmaceutical sector sees a decrease in financing events, while the semiconductor and AI sectors maintain stable activity levels [16] - Notable financing includes a significant round for Shenzhen Zean Biopharmaceuticals and Nanjing Renxin Technology [16]
腾讯游戏整合天美工作室;TikTok电商将上线墨西哥;普拉达考虑收购范思哲丨百亿美元公司动向
晚点LatePost· 2025-01-11 03:05
腾讯游戏整合天美工作室。 腾讯游戏今日发布内部信,宣布将旗下天美工作室群整合为全新的 4 大研发子工作室,分别为新天 美 J1(纪泽峰)、新天美 L1(李旻)、新天美 J3(姚远)、新天美 T1(单晖)。此前,天美的工 作室一度超过 10 个,汇报关系错综复杂,一些工作室有近千名员工,一些工作室仅有近百人,很 难有充沛的人力投入到新的在研项目。 接近腾讯的人士告诉我们,本次调整希望保持较为扁平的架构,让团队间关系更简单,信息传递不 失真。调整也有利于集中力量办大事,过去在组织冗余的情况下,跨团队攻坚项目需要特别调配人 力支持,管理成本较高。 中国游戏行业剧烈转向的今天,游戏从有确定方法论的赚钱机器变成了一个不稳定的 IP 和内容创 造生意。基于此,游戏公司也不得不将更多的钱和资源砸向一款游戏,冒更大的风险,以确保它有 超出同行的品质。 TikTok Shop 1 月 13 日起进军墨西哥。 TikTok Shop 将于 2025 年 1 月 13 日正式进军墨西哥市场,开启店铺入驻和达人权限申请,预计 2 月初启动达人带货,中旬正式向用户开放下单购买。上线后,用户会有三单五折的权益,商家则享 有限时免佣免邮权 ...
电商时代的最大蛀虫
商业洞察· 2024-11-05 08:59
以下文章来源于格隆 ,作者远禾 格隆 . 一个游走于资本市场与佛祖之间的浪子。我可以生,可以死,我大笑,由天决定! 作者:远禾 来源: 格隆(ID:guru-lama) 今年双十一又轰轰烈烈拉开帷幕。 网购渗透率已经渗无可渗,电商销售额也不再节节攀升,每年双十一,大家都觉得,好像不如从前热 闹,也不再如从前优惠。 但并不妨碍,无论是消费者还是商家,都将双十一视为一年中最为重要的购物节,甚至没有之一。 可是在普通消费者勤勤恳恳凑优惠薅羊毛的同时,却有一群蛀虫,趴伏在普通消费者之上,利用平台 漏洞,进行着灰色产业。 01 1999年春晚上白云黑土的小品,让薅羊毛这个词,一火就是20年。 到现在,网购要凑优惠,点外卖要领券,衣食住行,无一不存在"羊毛"。 资本家割割韭菜,消费者薅点羊毛,互不打扰,其实没什么问题。 但羊毛党破坏了这种平衡。 羊毛党一词由来已久,但最开始其实也并没有这么天怒人怨。 早在十年以前,"羊毛党"曾创下一晚上薅了联想一个多亿的"壮举"。 当时,联想官方后台商城数字显示系统错误,原价1888的联想平板电脑价格被标成了999元,短短几 个小时就被羊毛党疯狂下单11万台。 联想作为大公司,只能认栽发 ...