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“转人工客服”应该更方便些
Ren Min Ri Bao· 2025-07-24 22:22
Group 1 - The increasing reliance on AI customer service is leading to consumer frustration, as many find it difficult to reach human representatives when issues arise [1][2] - Companies are using AI to manage customer inquiries, especially during peak times, but this can result in inadequate handling of complex issues and customer emotions [2] - There is a call for businesses to improve "human-machine collaboration" by ensuring clear access to human customer service when AI fails to resolve issues [2] Group 2 - The performance of customer service teams is directly linked to the number of complaints they receive, creating pressure to manage inquiries efficiently [2] - AI customer service is better suited for structured and routine inquiries, but struggles with complex problems and emotional customer responses [2] - Recommendations include establishing a clear "transfer to human" option in AI systems and improving compensation and support for customer service personnel [2]
杭州这家“校地企产业园”产教融合打开发展新通道
Hang Zhou Ri Bao· 2025-07-03 02:26
Group 1 - The establishment of the Zhejiang Foreign Language University (ZFU) cross-border e-commerce industrial park aims to create a comprehensive service platform integrating cross-border e-commerce operations, talent cultivation, and entrepreneurial incubation [3][4] - The park has attracted 24 cross-border e-commerce enterprises since its establishment, with nearly half being related to ZFU, including six alumni companies [3][4] - The return of alumni enterprises to the park fosters industry clustering and enhances talent training and employment opportunities for students [4] Group 2 - The "3+1" innovative experimental class at ZFU implements a school-enterprise joint training model, which is further enhanced by the establishment of the industrial park, improving students' practical skills [5] - As of recent statistics, 103 students have entered the industrial park for internships, practical training, and employment, with 158 students expressing job interest in the park [5] - The industrial park is equipped with shared live streaming rooms and intelligent product selection areas, supporting the development of cross-border live streaming as a new business avenue [6] Group 3 - The park plans to focus on developing overseas live streaming business, leveraging the skills of ZFU's language and international students [6] - The initiative promotes a collaborative development model of "campus + industrial park + incubation park," aiming for deep integration of talent cultivation, industry clustering, and innovation entrepreneurship [6] - Several companies within the park are actively recruiting, offering over 20 job positions, and will continue to promote the integrated development of "live streaming + platform economy + cross-border e-commerce" [6]
上海股交中心发布S基金份额估值指引 平台基金份额总成交超250亿元
Zhong Guo Jin Rong Xin Xi Wang· 2025-05-20 13:55
Group 1 - The S fund market in Shanghai is gaining attention as an important tool for revitalizing existing assets and optimizing resource allocation, with a total transaction amount exceeding 250 billion yuan as of May 18 [1][2] - The Shanghai Equity Custody Trading Center has released valuation guidelines for fund shares to address challenges such as valuation difficulties, information asymmetry, and complex transaction structures in the S fund industry [1] - The "Eskimo" 2.0 version of the private fund mobile service platform and the Bank of Communications' equity management system were launched to enhance transaction information efficiency for various users [2] Group 2 - The Shanghai S fund market has seen continuous high-quality development and expansion, with the S fund alliance comprising over a hundred leading market institutions, including national-level mother funds and well-known domestic and international funds [2] - As of May 18, the platform has completed 121 fund share transactions and 44 share pledge transactions, with financing amounts of approximately 99.34 billion yuan [2] - The S fund trading market in Shanghai is expected to achieve a significant increase in transaction amounts in 2024, surpassing 100 billion yuan, contributing positively to the circulation of financial and industrial capital [2]