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Core Viewpoint - Meituan is facing user complaints regarding delayed refunds for group purchase vouchers, leading to accusations of "false refunds" and prompting the company to take action to trace each order [1][2]. Group 1: Refund Issues - A significant number of users reported that their group purchase vouchers did not automatically refund as promised, with some orders showing "refund successful" or "under review" status while the funds did not reach their accounts [1]. - Meituan's customer service announced the establishment of a special team to address refund issues and has optimized the information display for refund processes, allowing users to check the status of refunds for orders placed after 2017 [2]. Group 2: Types of Refund Problems - The refund issues are categorized into two main types: 1. Delayed updates on the refund process information, causing user misunderstandings. The technical team has improved the display of refund information for orders after 2017, while users can inquire about historical orders before 2017 through customer service [2]. 2. A smaller number of cases where users' bank accounts or third-party payment tools encountered issues, preventing refunds from being processed back to the original payment method. In such cases, refunds will be credited to the user's Meituan balance, and the company will reach out to users with canceled or abnormal accounts to facilitate refunds [2].

Core Viewpoint - The article discusses the issue of refunds not being credited back to users' accounts on Meituan, highlighting various types of problematic orders and user experiences related to this issue [1][3][5]. Summary by Sections Refund Issues - Refunds not credited back to users are categorized into four types: 1) "Refund Failed" orders, which users can manually re-initiate; 2) orders from years ago still showing "Refunding/Under Review"; 3) orders showing "Refund Completed" but with a refund amount of zero; and 4) orders that appear to have been refunded to the original payment account but have identical timestamps for initiation, review, and completion, with users finding no actual funds received [1][5]. User Experiences - Users began reporting issues on social media starting August 24, with many discovering that refunds from as far back as 2014 to 2019 were not received, affecting various services like dining, hotel bookings, and tickets [2][3]. - One user found over 30 orders from 2015-2017 marked as "Refund Failed" and successfully retrieved over 1,000 yuan after re-initiating the refund process [5]. - Another user, a VIP member, discovered over 80 orders with suspected non-refunds totaling over 4,000 yuan after reviewing their transaction history [6]. Customer Service Response - Meituan's customer service acknowledged the issue, stating that some refunds were not processed due to delays in updating refund status or issues with users' payment channels, suggesting that funds may have been credited to users' Meituan balance instead [3][6]. - Users reported long wait times for customer service, with queues exceeding 99 people [6]. Historical Context - The article reveals that the refund issues may stem from historical problems in Meituan's payment system, including potential bugs and legacy issues from before the company obtained its payment license in 2016 [9][10]. - There were reports of refunds being directed to a "Meituan Wallet" account before the official launch of the payment system, raising questions about the legitimacy of these transactions [10][12]. Systemic Issues - An employee from Meituan's transaction system indicated that the refund process involves multiple steps, and failures can occur at any stage, complicating the resolution of refund issues [9][10]. - The article notes that similar refund problems have been reported on other platforms, but Meituan's high volume of transactions may exacerbate the situation [9]. Conclusion - The ongoing refund issues highlight significant challenges within Meituan's payment processing system, raising concerns about user trust and the reliability of electronic payment systems in general [3][6].

Core Viewpoint - A recent incident involving a customer, Ms. Wu, highlights ongoing issues with Meituan's refund process, where a refund request from 2016 was only processed in 2025, raising concerns about the company's customer service and system reliability [1][4]. Group 1: Customer Experience - Ms. Wu discovered that a refund of 88 yuan from a 2016 order was never processed, despite the platform indicating it would be completed by May 30, 2019 [4]. - Many users have reported similar experiences on social media, with some claiming they have up to 80 pending refunds, indicating a widespread issue with Meituan's refund system [5]. Group 2: Company Response - In response to the growing concerns, Meituan issued a statement on August 24, 2023, acknowledging the refund issues and announcing the formation of a special customer service team to address user complaints [7]. - The company explained that the delays were due to system errors and that they have since optimized the information display for refunds, allowing users to track their refund status more effectively [9]. Group 3: Technical Issues - Meituan's statement categorized the refund issues, noting that some refunds were not processed due to outdated information display, while others were affected by problems with users' payment methods [9]. - The company clarified that refunds could be directed to users' Meituan balance if their original payment method was unavailable, and they would reach out to users with issues regarding their accounts [9].

Core Viewpoint - Recent user complaints regarding Meituan's failure to automatically refund group purchase vouchers have raised suspicions of "false refunds" on the platform, leading to widespread user inquiries about their orders [1]. Group 1 - The topic "RefundCheck" topped Weibo's trending list on August 26 [2]. - Users reported delays in refunds, with some applications dating back to May 6, 2019, only being processed successfully on August 25, 2025, indicating prolonged processing times [3]. - Some users have not received refunds at all, highlighting ongoing issues with the refund process [5]. Group 2 - In response to the refund concerns, Meituan's customer service announced the establishment of a special team to address user feedback and track orders [8]. - Meituan identified two main issues regarding the "user refund not received" problem: one related to delays in displaying refund progress information, and the other concerning payment channel anomalies for a small number of users [8]. - The company has optimized information display for orders after 2017, allowing users to check the status of their refunds, while older orders require customer service inquiries [8].

Core Viewpoint - Meituan has acknowledged a surge in customer service inquiries regarding refund statuses, leading to the establishment of a dedicated customer service team to address user concerns and clarify refund processes [1][12]. Refund Information Issues - The refund-related issues can be categorized into two main types: incomplete refund information updates and refund failures [2]. - For incomplete updates, users may not see timely notifications of refunds, leading to confusion about whether funds have been returned [3][5]. - The company has improved its system to allow users to check the status of refunds for orders placed after 2017, while older orders require customer service assistance for inquiries [2][3]. Specific Refund Scenarios - Three scenarios were identified regarding refund notifications: 1. Refunds may be processed but still show as "under review" due to system delays in updating order statuses [3]. 2. Refund amounts may display as "0" due to system errors, although funds have been returned to the original payment method [5][6]. 3. Users may not find refunds in their original payment channels due to account issues, leading to funds being credited to their Meituan wallet instead [7]. Refund Failure Cases - A small number of orders have been reported as "refund failed," primarily due to issues with the user's payment method [9]. - In such cases, Meituan offers a fallback solution by crediting the funds to the user's wallet, but complications arise if the wallet is restricted or the account is closed [9][10]. User Communication and Transparency - Meituan emphasizes that all refund transactions are traceable, and users can verify the status of their refunds [12]. - The company has been proactive in communicating with users through SMS and other channels to ensure they are informed about their refund statuses [9].

Core Viewpoint - The conference focused on the competitive landscape of the local life service market under the digital economy, discussing issues such as platform subsidy games, data governance, and merchant rights protection, aiming to explore legal pathways for the normative development of the platform economy [1][3]. Group 1: Conference Overview - The conference was hosted by the China University of Political Science and Law, gathering experts from academia, practice, and industry to discuss the new competitive dynamics in the local life service market [1]. - The opening remarks highlighted the importance of the local life service market for livelihood security and economic vitality, emphasizing the dual nature of technological innovation and potential exclusionary risks [3]. Group 2: Key Discussions - Professor Shi Jianzhong pointed out that the local life market relies on digital technology to compress consumption time and space, warning that subsidy competition is essentially a game of exclusive data access [8]. - Zhang Qiong emphasized that the legality of subsidy practices should focus on whether platforms abuse their relative advantages to force merchants to bear costs, potentially violating the Anti-Unfair Competition Law [8]. - Li Qing suggested that the government should implement a mechanism linking consumer vouchers with platform concessions to mitigate the profit squeeze on small merchants [8]. Group 3: Legal and Regulatory Insights - Professor Yuan Xiaoshuang noted that while in-store and home delivery services are complementary, subsidies can distort consumer decision-making, advocating for the protection of merchants' pricing autonomy under the E-commerce Law [13]. - Professor Li Yongjian highlighted that evaluation and search data are critical inputs in the takeaway market, warning that preferential treatment of self-operated businesses by platforms could violate the Anti-Monopoly Law [13]. - Professor Jiao Haitao pointed out that platforms forcing merchants to participate in promotions and setting minimum discounts could trigger violations of the Anti-Unfair Competition Law and Pricing Law [13]. Group 4: Regulatory Framework and Policy Recommendations - Professor Yang Dong proposed a three-dimensional regulatory framework focusing on "platform-data-algorithm," suggesting dual-track review standards for efficiency defenses and market blocking [18]. - Professor Wang Yong emphasized that while subsidies promote instant retail development, practices like "lowest price across the network" should undergo dynamic efficiency testing [18]. - Professor Chen Bing stressed the need to prevent algorithmic discrimination and regulate data blocking through key facility theory [18]. Group 5: Conclusion and Future Directions - Professor Fan Xiaobo concluded the conference by thanking participants and highlighting that the discussions deepened theoretical understanding of platform competition issues, providing important references for policy-making and law enforcement [22].

Core Viewpoint - Recent user complaints on social media regarding refund issues on Meituan have prompted the company to establish a dedicated customer service team to address these concerns and clarify user inquiries [1][9] Group 1: Refund Issues - Users reported two main categories of refund issues: incomplete refund information updates and failed refund notifications [1][2] - The first category involves delays in updating refund status, leading to user confusion about whether funds have been returned [2][3] - Meituan has optimized its information display for refunds, allowing users to check the status of refunds for orders placed after 2017 independently [1][2] Group 2: Specific Refund Scenarios - Three specific scenarios were identified for the first category of issues: refunds showing as "under review" despite being processed, refunds showing as "0" due to system errors, and users misremembering their original payment channels [3][5] - For the second category, a small number of users experienced "refund failed" notifications due to issues with their payment channels, with Meituan offering a solution to refund amounts to the user's wallet balance [7][9] Group 3: Company Commitment - Meituan has apologized for the shortcomings in its product information display and reiterated its commitment to user satisfaction, emphasizing its long-standing refund policies [9]

Core Viewpoint - Meituan has addressed consumer concerns regarding delayed refunds, stating that the issues stem from incomplete information updates rather than actual refund failures [1][15]. Group 1: Refund Issues - Consumers reported difficulties in receiving refunds, with some claiming refunds from as far back as 2016 and 2018 had not been processed [1]. - The company identified two main categories of refund issues: incomplete information updates and refund failures due to payment channel problems [4][6]. Group 2: Company Response - Meituan's customer service team has been expanded to handle the increased volume of inquiries, and they have implemented a system to trace and clarify refund statuses for users [2][4]. - The company has optimized its information display system to allow users to check the status of refunds for orders placed after 2017, while older orders can be verified through customer service [6][8]. Group 3: Technical Updates - The delay in refund notifications was attributed to technical issues, which have now been resolved, allowing users to see updated refund statuses in real-time [8][10]. - Users were reassured that if they received a "refund successful" notification, the funds had indeed been returned to their accounts, despite potential display errors [7][11]. Group 4: User Experience - Meituan emphasized its commitment to user satisfaction and transparency, stating that every refund can be traced and users can verify the status of their funds [15]. - The company reiterated its long-standing refund policy, which has been a key factor in attracting users to its platform [15].

Group 1 - 361° has partnered with Meituan to enhance its instant retail strategy, allowing consumers to purchase sports equipment from nearby stores with a 30-minute delivery service [2][3] - The collaboration includes promotional offers such as limited-time coupons and discounts for consumers, aiming to provide a cost-effective shopping experience [2] - Meituan's extensive user base and efficient local delivery system will help activate 361°'s nationwide store network, increasing foot traffic and service efficiency [3] Group 2 - The partnership represents a significant step in 361°'s digital retail transformation, focusing on creating a complete online-to-offline (O2O) ecosystem [3] - Future collaborations will explore deeper integration in areas such as membership operations and data insights to develop a new sports consumption ecosystem [3]