无论是逛商场、点外卖、订酒店，还是在直播间买东西、网购大件，消费者总难免遇到各种问题：货不 对板、服务态度差、退款拖延、霸王条款、售后不作为…… 很多人想投诉，却不知道到底该去哪。 其实，投诉渠道分为两大类——线下渠道和线上渠道。每种消费场景都有对应的处理方式，只要找对入 口，维权并不复杂。 一、线下消费的投诉渠道 1. 商场和门店现场投诉 如果是在实体店购物、吃饭、娱乐或办卡，出了问题最直接的方式就是： 找店内负责人、 找商场客服 台、 找现场管理人员。例如： 服装店商品瑕疵、 餐厅食品问题、 美容院服务不到位、 线下小店拒绝 退换货。 2. 投诉连锁品牌总部 如果门店属于连锁品牌（如餐饮连锁、酒店集团），可以直接向品牌总部投诉： 官方客服热线、 品牌 官网"用户反馈"、 品牌微信公众号、 品牌App。 连锁品牌通常更重视口碑，处理速度也会更快。 3. 酒店类消费 酒店问题可以按情况分成两类： 线下入住付款 — 找酒店前台 + 总经理 + 品牌总部； 平台上预定（飞猪/携程/同程等） — 在旅游平台售后里直接发起投诉。 常见问题如脏乱差、设施损坏、酒店拒绝退订等，平台客服介入通常会比较快。 大多数门店都会给 ...

Core Viewpoint - Ele.me has rebranded to Taobao Flash Purchase, marking a strategic shift from an independent food delivery platform to an "instant retail" fulfillment infrastructure, aiming for a "30-minute delivery" goal in collaboration with Taobao [1][12][14] Group 1: Company Strategy - The rebranding to Taobao Flash Purchase is part of a strategic positioning adjustment, integrating Ele.me's services with Taobao's traffic to enhance user experience and operational efficiency [1][14] - Taobao Flash Purchase is currently in a gray testing phase, focusing on instant delivery services for food and daily necessities [1][12] - The name change has generated significant public interest, with the new brand quickly becoming associated with the goal of "everything delivered to your home" [1][12][14] Group 2: Market Performance - Taobao Flash Purchase has achieved a peak daily order volume of 1.2 billion, with a weekly average of 80 million orders, contributing to a 20% increase in daily active users for Taobao [12] - The service has seen a 670% increase in supermarket and convenience store orders during the recent Double 11 shopping festival, with over 70% of cities reporting a more than 200% increase in late-night snack orders [12][14] Group 3: Brand Transition - The rebranding reflects a broader trend in the internet industry where companies change names to signify strategic upgrades, brand transformations, or mergers [3][6] - Historical examples include major companies like Meta (formerly Facebook) and Apple (formerly Apple Computer), which rebranded to reflect their expanded business scopes [6][9] - The name change aims to refresh the brand image and communicate a new narrative to users, although the effectiveness of such changes can vary [3][10][11]

Core Insights - The mobile internet industry is entering a high-quality development phase, with user engagement and usage time showing significant growth [1][2][13] - The user base reached 1.269 billion by September 2025, with a year-on-year increase of 2%, while the average monthly usage time per user increased by 8.2% to 178.2 hours [1][13] User Engagement and Demographics - User structure is improving, with the proportion of users from first-tier cities increasing to 11.2%, up by 0.8% year-on-year [1][15] - Users with online consumption capabilities between 1,000 to 2,999 yuan account for 63%, a 0.9% increase year-on-year, indicating sustained growth in high-consumption user segments [1][15] - The proportion of users aged 46 and above has increased by 1.1%, reflecting a shift towards a more diverse user demographic [1][15] AI and Technological Integration - Generative AI is driving the integration of mobile internet services into high-frequency daily needs such as life, entertainment, and travel [1][2] - The monthly active user base for AI applications has surpassed 700 million, with significant growth in AI search engines and comprehensive assistants [29][38] - AI applications are becoming essential tools in various sectors, including education and office productivity, enhancing overall efficiency [20][18] Market Dynamics and Capital Trends - A new expansion cycle in the mobile internet sector is underway, with major companies increasing investments in AI and breaking down business boundaries [2][9] - The internet advertising market reached 187.51 billion yuan in Q3 2025, a year-on-year growth of 6.4%, driven by consumer brands and innovative advertising strategies [2][44] - Major internet companies like Tencent and Alibaba are seeing significant market capitalization growth, with Tencent's market value returning to 5.5465 trillion yuan, a 48.1% increase year-on-year [9][2] Industry Insights - The online entertainment sector, particularly short video platforms, has seen a surge in user engagement, with active users reaching 1.129 billion [70] - The online video industry is thriving, driven by summer effects and popular short dramas, with user engagement exceeding 20 hours per month [77] - The tourism and travel sector is experiencing increased demand, with platforms adapting to changing consumer preferences for self-planned travel [110][117]

Core Insights - The pandemic has established a long-term growth foundation for e-commerce applications, with emerging markets becoming the main source of incremental growth driven by innovations like AI recommendations, short video content, social commerce, and instant delivery [1][3]. Group 1: Global E-commerce Trends - From 2019 to 2025, global e-commerce app downloads are projected to increase from 4.36 billion to 6.35 billion, representing an overall growth of over 45% and a compound annual growth rate (CAGR) of approximately 6.5% [1]. - By 2025, the growth focus of global e-commerce applications is shifting from mature markets to emerging regions, with Asia leading, while Latin America, Africa, and the Middle East become new engines for global download growth [3]. Group 2: Leading E-commerce Applications - "Temu" has maintained its position as the top global e-commerce app in terms of downloads and monthly active user (MAU) growth, particularly in emerging markets like Latin America, Africa, and the Middle East [6][16]. - "Blinkit" has emerged as a leading player in India's instant e-commerce sector, achieving significant growth with its "10-minute delivery" model, topping the global download growth chart for 2025 [7][23]. Group 3: Regional Highlights - In the Chinese iOS market, "Douyin Mall" has excelled, becoming the top app in both downloads and download growth, leveraging rich short video content and deep integration with shopping scenarios [10]. - In Africa and Latin America, "Temu" has seen a surge in downloads, with Latin America accounting for nearly 30% of its total downloads and Africa experiencing a 178% increase in download volume [19]. Group 4: User Demographics and Market Dynamics - "Blinkit" primarily attracts young urban males aged 25-34, with a significant female user base of 40%, indicating potential for growth in female-targeted marketing [26]. - "Naver Plus Store" has quickly become the top e-commerce app in South Korea, utilizing AI-driven recommendations and social commerce features to enhance user experience [30].

Core Insights - Huawei officially launched the new HarmonyOS 6 on October 22, 2023, initiating large-scale public testing for over 90 device models, marking a new phase of "deep co-construction and joint innovation" with ecosystem partners [1][8] - The HarmonyOS ecosystem is evolving towards AI, with over 80 new applications and intelligent agents launched, enhancing user experience and reshaping smart living [1][6] Group 1: New Features and Applications - HarmonyOS 6 has seen the launch of multiple new features, with over 23 million devices running HarmonyOS 5, indicating a growing ecosystem where partners are increasingly choosing HarmonyOS for new applications and experiences [2][7] - Notable new features include Tencent's live streaming capabilities, JD's high-precision AR shopping experience, and enhanced weather updates from Hanglv Zongheng [2][3] - The introduction of exclusive applications such as Remy for 3D video sharing and new versions of Phoenix TV and Kuaixun, providing immersive audio-visual experiences [2][3] Group 2: System-Level Innovations - HarmonyOS 6 introduces significant innovations in connectivity, security, and user experience, allowing familiar applications to upgrade and enhance their functionalities [3][4] - The "Tap to Share" feature has expanded, with over 60 applications now supporting it, facilitating seamless content sharing across devices [3][5] - Enhanced security features include AI privacy protection and end-to-end encryption for file sharing, ensuring user privacy and data security [3][4] Group 3: Performance Enhancements - The system has achieved significant performance improvements, with applications now launching and loading in seconds, enhancing user experience in various scenarios such as shopping and gaming [5][6] - Users can experience a 20% increase in shopping speed during live broadcasts, and a 1GB PDF file can be opened in just 0.6 seconds [5][6] Group 4: AI Integration - HarmonyOS 6 is advancing towards AI integration, with over 80 intelligent agents launched, covering areas like education, healthcare, and entertainment, making the user experience more intuitive and efficient [6][7] - New intelligent agents include the "Mai Bao" for event services and the "JD Shopping Assistant," which enhances shopping efficiency through personalized recommendations [6][7] Group 5: Ecosystem Development - The HarmonyOS ecosystem has seen significant development, with over 60 Tencent applications now available, and major updates from other leading applications like Gaode Map and Taobao [7][8] - Continuous feedback from users is encouraged to further enhance the ecosystem, emphasizing the collaborative effort between Huawei and its partners to create a more robust HarmonyOS experience [8][9]

Core Insights - The rapid development of the e-commerce industry has led businesses to realize that relying solely on manual operations is insufficient to meet complex market demands [1] - E-commerce ERP systems are designed to integrate internal resource management with e-commerce platform operations, facilitating data integration and efficient management [2] E-commerce ERP Management System - E-commerce ERP serves as the central nervous system for e-commerce businesses, coordinating various departments and ensuring efficient operation of information flow, logistics, and financial flow [2] - The system integrates multiple functionalities, including order management, inventory management, supply chain collaboration, financial data visualization, customer relationship maintenance, and multi-dimensional data analysis [4][5][6][9][10][11][12] Core Functions of E-commerce ERP - Unified order management allows for automatic synchronization of order information across major platforms, significantly improving order processing efficiency [5] - Intelligent inventory management provides real-time monitoring of inventory levels, safety stock alerts, and automated procurement suggestions to optimize stock levels [8] - Supply chain collaboration enhances procurement process standardization and improves cooperation with suppliers [9] - Financial data visualization enables quick generation of financial reports, providing insights into the company's profit and loss status [10] - Customer relationship maintenance integrates customer information to analyze consumer behavior, promoting targeted marketing and personalized services [11] - Multi-dimensional data analysis assists businesses in understanding industry trends from various perspectives, including sales, customers, and products [12] Pain Points Addressed by E-commerce ERP - E-commerce businesses face challenges such as low efficiency in multi-platform order processing, chaotic inventory management, difficulties in financial accounting, and poor inter-departmental collaboration [13] - Signs indicating the need for ERP implementation include operating on multiple e-commerce platforms, handling over 50 daily orders, managing multiple warehouses, frequent stockouts or overstocking, and increasing internal management chaos [16] Importance of E-commerce ERP for Businesses - E-commerce ERP systems are no longer exclusive to large enterprises; more small and medium-sized e-commerce businesses are adopting ERP to enhance competitiveness [15] - Utilizing technology tools to optimize internal processes and reduce operational costs is crucial for standing out in a competitive e-commerce landscape [15]

Core Insights - Huawei officially launched HarmonyOS 6 on October 22, enhancing its ecosystem with over 80 new AI-driven application features and improving user experience from "usable" to "user-friendly" [1][2] - The number of devices running HarmonyOS 5 has surpassed 23 million, indicating strong adoption and support for the ecosystem [2][3] Group 1: Product Features - HarmonyOS 6 introduces a new interconnectivity feature that allows data transfer between HarmonyOS and iOS devices without the need for internet, marking a significant advancement in cross-ecosystem compatibility [2] - The system boasts a 15% performance improvement across various device categories and extends battery life by over 35 minutes, enhancing overall user experience with faster application launch and content loading times [2] - The new "碰一碰" feature supports over 60 applications, enabling users to easily share content like photos and music through simple gestures [1] Group 2: Application Ecosystem - Major applications such as WeChat, Taobao, Alipay, Douyin, and JD have been upgraded to provide unique experiences on HarmonyOS, with Tencent having over 60 products available on the platform [3] - HarmonyOS 6 is set to roll out to over 90 device models starting October 22, with predictions that the Huawei Mate 80 series will be the first to feature the official version of HarmonyOS 6 [3]

Core Points - Huawei officially launched the new HarmonyOS 6 on October 22, with upgrades available for over 90 device models [1] - The number of devices running HarmonyOS 5 has exceeded 23 million as of October 22 [1] Group 1: Features and Performance - HarmonyOS 6 enables cross-ecosystem interconnectivity, allowing file sharing with Apple devices [1] - The new Star River interconnection architecture supports transmission speeds of up to 160MB/s, enhancing cross-device sharing and multi-screen collaboration [1] - Performance improvements include a 15% boost in device performance and over 35 minutes of extended battery life [1] - The system features "instant start, instant open, instant load," significantly improving application launch speed, page switching speed, and content loading speed [1] - Enhanced performance in high-frequency scenarios such as split-screen use, video recording, long gaming sessions, and high-definition live streaming [1] Group 2: Security and AI Features - HarmonyOS 6 introduces smarter proactive security measures with an upgraded Star Shield security architecture [2] - By September 2025, 99% of HarmonyOS applications will support a unique security access mechanism [2] - The system has intercepted over 24 billion unreasonable permission requests [2] - New AI fraud prevention features support family protection against scams [2] - Over 80 HarmonyOS application smart agents have launched, providing innovative experiences in travel planning, check-in, and medical appointments [2] - The system includes accessibility features for visually impaired users and a new remote guardian function for elderly and children support [2] Group 3: Application Compatibility - Major internet applications have fully adapted to HarmonyOS, with significant upgrades from companies like Tencent, Alibaba, and ByteDance [2] - Popular applications such as WeChat, QQ, Taobao, Alipay, Douyin, and Meituan have introduced unique experiences on HarmonyOS [2]

Core Insights - Huawei officially launched the new HarmonyOS 6 on October 22, targeting over 90 device models for large-scale public testing, marking a new phase of "deep co-construction and joint innovation" with ecosystem partners [1] Group 1: New Features and Applications - HarmonyOS 6 has seen over 23 million devices running HarmonyOS 5, with many ecosystem partners launching new applications and features, enhancing the overall user experience [3] - Tencent has introduced new features in multiple applications, including a live streaming function in Tencent News and a "real-time traffic light countdown" in Tencent Maps [3] - JD.com launched a high-precision AR feature allowing users to virtually place large items in their real home environment, enhancing the shopping experience [3] - The "Weather Dynamic Effect" feature in the airline travel app enriches user experience by providing real-time weather updates [3] Group 2: System Innovations - HarmonyOS 6 introduces innovations in connectivity, security, fluidity, refinement, and intelligence, enabling familiar applications to evolve [4] - The "Tap to Share" feature has expanded, with over 60 applications now supporting it, allowing seamless content sharing between devices [4] - The upgraded security architecture, Star Shield, provides intelligent proactive protection for user privacy, with applications integrating AI privacy features [5] Group 3: Gaming and Performance Enhancements - Over 15 popular games have improved performance on HarmonyOS 6, with game launch speeds increased by five times for titles like "Crossfire Mobile" [6] - The system optimizes resource allocation, allowing for extended gaming sessions without performance drops [6] Group 4: AI Integration - HarmonyOS 6 is advancing towards AI integration, with over 80 smart applications launched, enhancing user interaction across various sectors [8] - Notable smart applications include the "Mai Bao" intelligent assistant for event recommendations and the "JD Shopping Assistant" for personalized shopping experiences [8] Group 5: Continuous Development and Ecosystem Growth - Many applications have completed full development and are continuously updated, ensuring a robust ecosystem [11] - Major applications like WeChat and Alipay have rolled out significant updates, enhancing user experience across various functionalities [11] - The collaboration with ecosystem partners aims to evolve the HarmonyOS ecosystem, focusing on user feedback to drive improvements [12]

Group 1 - The company, Teli A, has established sales partnerships for its gold products across multiple online platforms including Taobao, JD.com, Douyin, Pinduoduo, and Dewu [2]