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“好想来”店员对顾客下跪道歉,万辰集团:坚定维护员工尊严和权益
Guan Cha Zhe Wang· 2025-07-09 10:24
(文/孙梅欣 编辑/张广凯) 因"好想来"一名门店店员对顾客下跪道歉,量贩零食企业万辰集团近期被推上社媒热搜。 根据一份网传的视频片段显示,7月6日在量贩零食品牌"好想来"的一家门店中,一名店员正面朝一名顾 客跪下,身旁的另一名店员正试图将她拉起未果。顾客则手持扇子,靠站在收银台边。 观察者网从相关处获悉,事发地为江苏省连云港海州区"好想来"新海云谷店。事发当日,该名顾客在结 账中途,临时决定去距离收银台较远的冰柜中增加购买雪糕。 由于在等待过程中仍有顾客排队,店员决定先为该顾客身后的一名手中只有啤酒的顾客先行结账。此时 前一名顾客折返,并对店员先为身后的顾客先行结账表示不满,认为店员不应当让其"插队",并表示要 对其投诉。店员为避免其投诉,对其下跪道歉。 此事被网友拍下并上传社媒后,引发轩然大波。有网友表示"顾客不应当得理不饶人,欺负普通人。尤 其是对方下跪后,摇扇的姿势是高高在上的姿态"、"底层打工人不应当相互为难";也有网友表示,"顾 客要求店员道歉但并未要求其下跪,店员的下跪有'道德绑架'的意味"。 万辰集团:培训员工以适当方式与客户沟通 万辰集团是国内最为头部的量贩零食企业之一,在5月份的投资者会议 ...
万辰集团凶猛扩张首季净利增33倍 好想来门店超万家一店员下跪惹争议
Chang Jiang Shang Bao· 2025-07-08 22:58
长江商报消息 ●长江商报记者沈右荣 万辰集团经营业绩迎来凶猛增长。2024年,公司归母净利润接近3亿元,同比增长超4倍,今年一季度盈利超过2亿 元,同比增长33倍。 与此同时,今年初以来,万辰集团的股价翻倍,好想来创始人彭德建浮盈30亿元左右。 不过,快速扩张的万辰集团有待进一步完善,线下门店治理、产品品控等需进一步提升。 一段"好想来零食店店员给顾客下跪道歉"的视频在社交媒体上疯传,引发广泛关注。 事发于江苏连云港一家"好想来"门店,时间为7月5日晚。公开消息称,因收银员被指允许其他顾客插队而起争 执,一名女性店员当众跪地向涉事顾客道歉。 截至7月8日晚8时,好想来及相关方尚未通过官方渠道正式回应此事。 好想来是新崛起的零食品牌,2022年,万辰集团(300972)(300972.SZ)将其收入囊中,并与其他区域头部品牌整 合,开启了量贩零食行业的新纪元。 截至2025年3月底,好想来在营门店数量突破1万家,签约门店超过1.5万家,覆盖29个省市。 店员下跪风波背后扩张迅猛 快速扩张的量贩式品牌好想来因为店员下跪道歉引发广泛争议。 近日,一段店员给顾客下跪道歉的视频在网络上流传。画面中,店员情绪激动。该事件 ...
好想来再陷舆论风波,万辰集团急速扩张暗藏隐忧
Bei Jing Shang Bao· 2025-07-08 14:29
好想来再次陷入舆论风波。近日,有网友爆料称,江苏连云港一家好想来门店内,因收银员被指"允许其他顾客插队",导致顾客"不依不饶",一名女性店员 当众跪地向顾客道歉,该视频在网络上引发激烈讨论。随后,好想来方面对媒体回应称,此次系门店员工与消费者之间因为沟通误解所引发的行为。事发 后,已对当事门店员工进行心理安抚和疏导,公司也将持续提供帮助支持和辅导,培训引导门店员工以更适当的方式与顾客沟通。值得注意的是,这已是好 想来品牌4个月内第二起因服务态度引发争议,两起事件中,好想来方面均以"加强员工培训"回应。 好想来是福建万辰生物科技集团股份有限公司(以下简称"万辰集团")旗下零食品牌,主打平价零食。踩中量贩零食风口,万辰集团门店快速扩张,根据公 开数据,2025年3月底,万辰集团全国门店数突破1.5万家,单季度新增约804家,其中,好想来单品牌门店数量已突破1万家。业界认为,门店快速扩张需要 匹配的管理和服务能力,如果管理、服务能力跟不上开店速度,就可能降低消费者体验甚至引发一些舆论。 但即便是有严格的稽核制度,好想来部分门店因存在经营违规行为受到监管部门的行政处罚。北京商报记者在国家企业信用信息公示系统查询发现, ...
“好想来”一店员向顾客下跪道歉?上市公司回应:是误会,已对员工进行心理疏导!其为“量贩零食第一股”,今年股价已翻倍
新浪财经· 2025-07-08 00:35
Core Viewpoint - The incident involving a store employee kneeling to apologize to a customer has drawn significant attention, highlighting communication issues between staff and consumers in the retail sector [1][2]. Group 1: Incident Overview - The incident occurred on July 5 at a "Good Snacks" store in Jiangsu, where a cashier's attempt to expedite service led to a misunderstanding with a customer [1]. - The store manager confirmed that both the employee and the customer have reconciled, and the store will provide support to the staff involved [1][2]. Group 2: Company Background - "Good Snacks" is a brand under Wancheng Group, known as the "first stock in bulk snack retail" [2]. - Since 2022, Wancheng Group has transformed into the bulk snack sector, integrating several brands into the "Good Snacks" brand [2]. Group 3: Financial Performance - Wancheng Group has seen a significant increase in its number of snack retail stores, with a net addition of 9,470 stores in 2024, bringing the total to 14,000 [4]. - The bulk snack business has become the largest revenue source for Wancheng Group [4]. Group 4: Stock Activity - The company's stock price has doubled this year, despite recent announcements of share reductions by executives and major shareholders [5][6]. - On July 1, it was reported that three executives completed their share reduction plans at an average price of around 171.5 yuan per share [5]. - As of July 7, Wancheng Group's stock closed at 165 yuan, with a total market capitalization of 30.96 billion yuan [6].
好想来回应店员“下跪”:沟通误解引发,已对店员进行心理安抚
Bei Ke Cai Jing· 2025-07-07 09:17
校对 赵琳 对于此次事件,"好想来"方面表示,公司已与当事消费者进行沟通,公司一直致力于为顾客提供优质的 门店消费体验。目前好想来已启动员工培训支持,坚定维护员工尊严和权益,也将以更完善健康的服务 流程服务好广大消费者。 编辑 李严 新京报讯(记者王子扬)7月7日,针对网传某门店内店员给顾客下跪一事,量贩零食品牌"好想来"方面 回应新京报记者称,此次系门店员工与消费者之间因为沟通误解所引发的行为。事发后,已对当事门店 员工进行心理安抚和疏导,公司也将持续提供帮助支持和辅导,培训引导门店员工以更适当的方式与顾 客沟通。 据了解,7月6日,一段"好想来"品牌零食店内店员给顾客下跪的视频引起关注。经核实,事发7月5日 晚,地点位于江苏连云港海州区"好想来"新海云谷店。据报道,门店负责人介绍,上述事件发生后,他 从店员处了解到,当时收银员正常给涉事顾客结账,中途顾客想多加一根雪糕,便去拿雪糕。收银员看 到后面的人拿了一打啤酒,就提出先给拿啤酒的顾客结账。当时顾客情绪有些激动,之后出现了该事 件。目前,顾客已向店员道歉,双方和解。店员工作正常,店里已安抚店员情绪。此前新京报报道,连 云港相关部门获悉事发后,工作人员到场 ...
公司热点|万辰集团大跌9%!3名高管逢高减持,董事长姐姐套现772万余元
Sou Hu Cai Jing· 2025-07-02 08:55
7月2日,万辰集团(深市代码:300972)股价走低,截至收盘跌9.73%,报168.67元/股,总市值303.6亿元。 消息面上,1日晚间,万辰集团公告称,近日,公司收到董事兼总经理王丽卿女士、董事兼副总经理李博先生、副总经理王松先生分别出具的《股份减持 计划实施完成告知函》,获悉上述股东的股份减持计划实施已完成。 值得注意的是,2025年以来,万辰集团股价涨幅达111.34%。其中,6月5日,万辰集团盘中股价创下历史新高,达199.9元/股。当日晚间,万辰集团公告 称,王丽卿、李博、王松3人拟减持。 布局量贩零食赛道后,万辰集团2023年、2024年营收同比分别暴涨1592.03%、247.86%。 2025年一季度,万辰集团实现营收108.21亿元,同比增长124.02%;归母净利润2.15亿元,同比暴涨3344.13%。 来源:读创财经 | | | -2025.6.30 | | | | | --- | --- | --- | --- | --- | --- | | 李博 | 集中竞价交易 | 2025.6.27 | 170.49 | 7,500 | 0.0042 | | 王松 | 集中竞价交易 | 2 ...
谁在定义新消费信仰?消费巨变进行时
格隆汇APP· 2025-06-20 08:08
注:本文由格隆汇和网易号联合共创 在国际环境的频繁变动下, "促内需"已经成为很长一段时间以来,国内经济的主旋律。 量贩零食店却在此时杀成一片红海。仅 2024年一年,万辰集团旗下好想来开店就接近一万家。 对比最为明显的,是作为传统消费的代表之一,高端白酒价格接连下跌,白酒行业集体遭遇库存压力 ——飞天茅台批发价格下探至2000元/ 瓶,茅台1935出现严重价格倒挂。 从以旧换新国家补贴,到各类大额消费券,无一不展露出, "消费",在当今社会中的重要地位。 目前,我国居民消费在 GDP中的比重不足40%,对比美国的70%和日本的60%占比,仍有巨大提升空间。 但在近两年,我国的消费市场中却出现了显著的冷热不均。 一边,传统消费普遍持续下行,陷入低迷。另一边, "新消费"却连连创下纪录,刷新人们的认知。 在餐饮行业中,经典的餐饮品类节节败退,湊湊火锅 2024年一年关店73家,亏损超3.5亿元,呷哺集团去年亏损近4亿。 新茶饮却 "登堂入室"——今年蜜雪冰城门店已经超过4.6万家,超过麦当劳和星巴克,成为全球最大的连锁品牌,多家新茶饮品牌也已经接近 万店。 图源: 图虫创意 在零售商超中,传统商超大卖场渠道下滑 ...
万辰集团股价飙升:一年暴涨10倍,净利润率不足1%;加盟好想来还是一门好生意吗?
Sou Hu Cai Jing· 2025-06-09 08:21
出品|搜狐财经 作者|柴鑫洋 编辑|李文贤 作为好想来零食量贩的母公司,万辰集团股价从当初的10元涨近200元。 从一个做食用菌的公司,到如今的零食头部企业,万辰集团拥有1.5万家好想来门店,2024年营收323.29亿元,净利润为2.94亿元,净利润率约为0.9%。 截至6月7日收盘,万辰集团股价为184.34元/股,总市值为331.8亿元。 对比零食巨头卫龙美味、三只松鼠、洽洽食品,三者净利润率分别为17.1%、3.8%、11.9%,均远高于万辰集团。 对比市值,卫龙美味今日约为371港元,和万辰集团相差不大,三只松鼠、洽洽食品分别为112.3亿元、119.7亿元,为万辰集团的三分之一。 香颂资本沈萌分析认为,万辰集团股价上涨一是受益于泡泡玛特及哪吒IP的热潮,好想来曾推出哪吒盲盒;二是公司从食用菌转型热门零食量贩赛道受关 注。但他同时指出,万辰当前估值已处偏高位: 虽其A股不足40倍估值远低于泡泡玛特港股数百倍,但后者业务纯粹(聚焦IP运营),投资者对其前景看 好,而万辰业务相对复杂,市盈率会有较多折扣。 同时,零食量贩行业正面临门店周转率下降的挑战。 魔方云销咨询创始人任小东告诉搜狐财经,单纯依赖市场 ...
1年涨超10倍,300972,消费总龙头!海洋经济迎新利好,超跌+低PB概念股揭晓
Sou Hu Cai Jing· 2025-06-04 11:07
Group 1 - The core viewpoint of the articles highlights the rapid growth and potential of the marine economy in China, driven by deep-sea technology and emerging industries [9][10]. - The Guangdong province has introduced regulations to promote high-quality development of the marine economy, aiming to build a "new Guangdong at sea" by optimizing spatial layout and supporting emerging marine industries [8]. - The marine economy's output value is projected to exceed 13 trillion yuan by 2025, with deep-sea technology-related industries expected to account for over 25% of this market [9]. Group 2 - Wanchen Group has emerged as a leading player in the consumer sector, with its stock price increasing over tenfold in the past year, reaching a market capitalization of over 35 billion yuan [3][6]. - The company reported a total revenue of 32.33 billion yuan for 2024, a year-on-year increase of 247.86%, and a net profit of 294 million yuan, marking a significant turnaround [6]. - Wanchen Group operates a vast network of 14,200 retail stores across 29 provinces, with its snack brand becoming a nationally recognized chain [5]. Group 3 - The marine economy concept stocks have experienced significant volatility, with many seeing a pullback of over 20% from their peak values [11]. - Companies like China International Marine Containers and Tianeng Holding have low price-to-book ratios, indicating potential investment opportunities in the marine economy sector [12].
“好想来”母公司万辰集团董事长解除留置,量贩零食“双雄”竞争白热化
Guan Cha Zhe Wang· 2025-05-27 05:59
Group 1 - The chairman of Wancheng Group, Wang Jiankun, has had his detention lifted, allowing him to resume his duties, which is expected to stabilize the company's operations [1] - During Wang's detention, Wancheng Group's stock price increased significantly, rising from 94.99 yuan per share to a peak of 156.85 yuan per share, marking a gain of over 65% [1] - Wancheng Group reported a total of over 15,000 signed stores by the end of Q1, with a rapid opening pace, particularly in its "Haoxianglai" brand, which has over 10,000 stores [2][3] Group 2 - Despite the rapid expansion, Wancheng Group's revenue for the last year was 32.3 billion yuan, significantly lower than its main competitor, Mingming Hen Mang, which reported 39.3 billion yuan [2] - Wancheng Group's net profit for the last year was approximately 294 million yuan, while Mingming Hen Mang's adjusted net profit reached 913 million yuan, highlighting a substantial profitability gap [2] - In Q1, Wancheng Group achieved a revenue of 10.82 billion yuan, a year-on-year increase of 124.02%, and a net profit of approximately 215 million yuan, reflecting a staggering growth of 3344.13% [5] Group 3 - The company aims to enhance its supply chain efficiency and profitability through a value chain restructuring mechanism that includes direct procurement and centralized pricing [6] - Wancheng Group plans to continue investing in its supply chain, logistics, brand development, and digital capabilities to improve profit margins and operational efficiency [6] - The company acknowledges the need to maintain growth momentum in the face of a slowing store opening pace and is focused on optimizing its operational strategies [5][6]