产品质量问题

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养生壶爆炸!小熊电器因炸伤1岁孩童致歉
新浪财经· 2025-09-28 07:08
Core Viewpoint - The article highlights a serious product safety incident involving Bear Electric, which has led to significant public scrutiny and concerns regarding the company's product quality and safety standards [3][5][19]. Group 1: Incident Overview - On September 27, a consumer reported that a Bear Electric health pot exploded, resulting in severe burns to a one-year-old child, with 40% of the body affected [5][19]. - The child underwent emergency surgery on September 24 and will require further skin grafting and scar treatment [5][19]. - Bear Electric's customer service stated they are investigating the incident and emphasized their commitment to product safety, claiming that all products undergo multiple safety tests before leaving the factory [7][19]. Group 2: Company Background and Financial Performance - Bear Electric was established in March 2006 and specializes in creative small appliances, launching its brand "Bear" [9]. - The company went public in 2019 and has seen a compound annual growth rate (CAGR) of over 20% in revenue from 2016 to 2023 [9]. - For the first half of 2025, Bear Electric reported total revenue of 2.535 billion yuan, an increase of 18.94% year-on-year, and a net profit of 205 million yuan, up 27.32% [9]. Group 3: Product Quality Issues - Despite high growth, Bear Electric faces significant challenges with cost and profit imbalances, particularly in personal care appliances and overseas markets, where costs surged by 489.35% and 139.60%, respectively, leading to declines in gross margins [10]. - The company has a history of product quality issues, being frequently reported for non-compliance and quality problems by regulatory authorities [16][19]. - Complaints from consumers regarding product quality, safety hazards, and poor after-sales service have been prevalent, with 1,307 complaints recorded on the Black Cat complaint platform [19][20].
始祖鸟母公司股价大跌!消费者吐槽:1000多的短裤穿一个夏天就开胶
第一财经· 2025-09-24 13:55
Core Viewpoint - The article discusses the ongoing controversy surrounding Arc'teryx, a company that claims to be environmentally friendly while facing criticism for its actions, particularly related to a recent fireworks event that has sparked significant backlash [3][4]. Group 1: Company Performance and Market Reaction - On September 22, Amer Sports (parent company of Arc'teryx) saw its stock price drop nearly 10% in pre-market trading, closing at $35.27, down 5.82% from the previous trading day, and continued to decline by 2.75% to $34.30 on September 23 [6]. - Despite the recent stock price fluctuations, Amer Sports' stock has more than doubled since its IPO at $13 per share last year, indicating strong performance prior to the controversy [6]. - Major shareholders, including FountainVest Partners and Chip Wilson, have begun to sell off their shares, with FountainVest reducing its stake by 35 million shares for approximately $1.3 billion, while Wilson sold over 4 million shares for about $159.7 million [6][7]. Group 2: Brand Image and Product Quality Concerns - The controversy has raised questions about Arc'teryx's brand positioning as a luxury outdoor sports brand, with critics suggesting that the company has lost sight of its original mission to provide quality products [9]. - Prices for Arc'teryx products have been increasing significantly, with reports of price hikes in Japan of up to 25% in 2023 alone, leading to dissatisfaction among long-time customers who feel the quality has not improved alongside the price [10][13]. - There has been a notable increase in consumer complaints regarding product quality, with over 3,000 complaints related to issues such as shoes delaminating and jackets losing their logos, indicating potential weaknesses in the company's quality control and customer service [13][15].
始祖鸟母公司股票大跌!消费者吐槽始祖鸟售价一涨再涨但质量堪忧:“1000多的短裤穿一个夏天就开胶”
Di Yi Cai Jing· 2025-09-24 12:45
Core Viewpoint - The controversy surrounding Arc'teryx's "fireworks show" has raised significant environmental concerns, leading to criticism and scrutiny of its parent company, Amer Sports [1] Group 1: Stock Performance - Amer Sports' stock price fell nearly 10% in pre-market trading on September 22, closing at $35.27, a drop of 5.82% from the previous trading day, and continued to decline by 2.75% to $34.3 on September 23 [2] - Despite recent fluctuations, Amer Sports' stock price has more than doubled since its IPO at $13 per share last year, benefiting from strong performance [2] - Major shareholders, including Fountain Capital and Chip Wilson, have begun to cash out, with Fountain Capital selling 35 million shares for approximately $1.3 billion and still holding 6.2% of the company [2] Group 2: Pricing and Quality Concerns - Arc'teryx has been increasing prices consistently over the past few years, with significant hikes noted in Japan, including a 25% increase on some products in December 2023 [4][5] - Many long-time customers have expressed dissatisfaction with the brand's quality, reporting issues such as shoes delaminating and jackets pilling, despite the rising prices [5][8] - Complaints about product quality have surged online, with over 3,000 related search results on consumer complaint platforms, indicating a growing concern among consumers [8][11] Group 3: Consumer Feedback - Consumers have reported quality issues with Arc'teryx products, including a pair of hiking shoes that developed delamination within a week of use, and jackets with pockets that have come apart [11] - The brand's customer service has been criticized for not adequately addressing quality concerns, only offering limited warranty options [11] - The increase in prices has led to heightened scrutiny from consumers regarding product quality, suggesting that the brand may need to improve its manufacturing and after-sales service [11]
始祖鸟上千元鞋子1个月就坏了
Xin Lang Cai Jing· 2025-09-21 09:22
转自:京报网_北京日报官方网站 【#始祖鸟上千元鞋子1个月就坏了#】#始祖鸟口碑下滑# 日前,户外品牌始祖鸟联手艺术家蔡国强在喜 马拉雅山脉查琼岗日举办烟花秀。不少网友质疑,烟花秀可能对高原生态环境造成破坏。9月21日,始 祖鸟、蔡国强发文致歉,称将依据评估结果展开补救行动。但大批网友并不买账,表示"道歉有啥用"。 据中国新闻网报道,近年来,始祖鸟陷入口碑下滑境地。当不少消费者花上千元买下始祖鸟产品后,鞋 子边缘开胶、外套鼓包起球、衣服LOGO脱落……质量问题接踵而至,让 "高价不等于高质" 的争议持 续发酵。有消费者戏谑,"高端始祖鸟,质量却'鸟'样"。在社交平台上,不少网友晒出鞋子开胶、破损 的照片,有的仅仅是穿了一两个月。一位网友称,买了两双都不同程度开胶,已经是鞋子通病了。在消 费者服务平台黑猫投诉 【下载黑猫投诉客户端】上进行搜索,出现3000多条投诉,投诉内容中质量问 题居多,包括鞋子网面破损、鼓包、挤脚等问题。当人们送去维修时,很多人又被始祖鸟动辄几百元的 维修费"背刺"。购买者李戈称,由于国内专柜不能维修,她就联系了始祖鸟全球客服,得知维修费需要 1000元。"但这双鞋子买的时候差不多1200 ...
P7+转向机被爆安全漏洞 小鹏陷售后门
Bei Jing Shang Bao· 2025-08-18 16:19
Core Viewpoint - The article highlights a significant issue with the steering mechanism of the Xiaopeng P7+, where inadequate waterproof design leads to potential safety hazards, resulting in a trust crisis among thousands of car owners [1][4][7]. Group 1: Product Issues - Multiple car owners have reported that the steering mechanism's connector is not adequately waterproof, allowing moisture to enter and potentially causing short circuits [1][4]. - Complaints about the steering mechanism have reached 207 on a consumer complaint platform, with issues including steering assist failure and steering wheel locking [4][7]. - Affected car owners have noted that the steering mechanism's wiring is exposed, which is not standard and poses safety risks [5][6]. Group 2: Customer Service and Response - The responses from Xiaopeng regarding after-sales service have been inconsistent, with some owners receiving full replacements while others are only offered adhesive treatments or outright denial of service [5][6]. - Car owners have expressed frustration over the perceived discrimination in service, where those who complain more vigorously receive better resolutions [5][7]. - Xiaopeng's after-sales personnel acknowledged the existence of issues with the steering mechanism and apologized for not informing customers about the adhesive treatment [5][6]. Group 3: Legal and Regulatory Implications - Legal experts suggest that if the steering system is found to have a systemic design flaw, Xiaopeng may be required to initiate a mandatory recall to replace defective parts [7][8]. - The current approach of selective repairs and the use of adhesive treatments may violate consumer protection laws, potentially infringing on consumers' rights to fair service [7][8]. - The legitimacy of the adhesive treatment is questioned, as it does not address the root design flaw and may expose the company to liability if safety incidents occur [8][9].
相关产品已回收停售!欧普照明:不合格产品为旧国标产品
Nan Fang Du Shi Bao· 2025-08-15 09:25
Core Viewpoint - A batch of eye-protection lamps from Opple Lighting was found to be non-compliant with the "harmonic current limit" standard during a quality inspection by the Nanjing Market Supervision Administration, leading to potential impacts on product stability and safety [2][3][5]. Group 1: Inspection Results - The specific non-compliant product is a "movable lamp" with model MT001CH-13.5SX, produced by Opple Lighting Electric (Zhongshan) Co., Ltd., which failed the "harmonic current limit" test [4][6]. - The harmonic current limit is defined by GB 17625.1-2012, which sets emission limits for lighting devices, categorized as Class C, affecting their operational stability and efficiency [5]. Group 2: Company Response - Opple Lighting stated that the non-compliant batch was produced before the implementation of the new national standards, and all affected products have been recalled and sales halted [6]. - The company has faced similar issues in the past, with another batch failing the same test in a previous inspection by the Shandong Market Supervision Administration [6]. Group 3: Financial Performance - In 2024, Opple Lighting reported a revenue of 7.096 billion yuan, a decrease of 8.96% year-on-year, and a net profit of 903 million yuan, down 2.28% [7]. - The company experienced a significant drop in cash flow, with net cash flow from operating activities falling by 50.86% to 819 million yuan [7]. Group 4: Market and R&D Investment - Despite a slight increase in net profit in Q1 2025, revenue continued to decline, with a reported 1.491 billion yuan, down 5.83% year-on-year [8]. - Complaints regarding product quality and service have surged, with 695 complaints recorded, indicating potential issues in product development and marketing strategies [8][9]. - The company has shown a significant imbalance in resource allocation, with sales expenses rising while R&D investment has decreased, leading to a sales-to-R&D expense ratio of 4.22:1 in 2024 [9].
广州万孚生物技术股份有限公司8月13日新增投诉,消费者要求赔偿损失,退赔费用
Jin Rong Jie· 2025-08-12 17:34
Group 1 - Guangzhou Wanfeng Biotechnology Co., Ltd. has received a new consumer complaint regarding potential quality issues with its in vitro diagnostic reagents [1] - The complaint was filed on July 25, 2025, by a consumer who reported possible product failure and requested compensation [1] - The complaint was resolved on August 13, 2025, either through mutual agreement or withdrawal by the complainant [1] Group 2 - Guangzhou Wanfeng Biotechnology Co., Ltd. was established on November 13, 1992, and is located in the Science City of Huangpu District, Guangzhou [1] - The company primarily engages in research and experimental development, with a registered capital of 471.34 million RMB [1] - The legal representative of the company is Wang Jihua [1]
高负债下分红38亿!创始人家族独揽36亿,奥克斯赴港IPO“输血”
Feng Huang Wang Cai Jing· 2025-08-05 03:26
Core Viewpoint - Aux Electric Co., Ltd. is attempting to go public in Hong Kong after multiple unsuccessful attempts in the A-share market and New Third Board, with recent financial performance showing high growth but also significant financial risks due to high debt levels and a controversial dividend payout [1][2][5]. Financial Performance - Revenue from 2022 to 2024 is projected to grow from 19.53 billion to 29.76 billion RMB, a 52.8% increase, while net profit is expected to rise from 1.44 billion to 2.91 billion RMB, a 102% increase [2][3]. - The overseas market has been a significant contributor, with revenues from 2022 to 2024 increasing from 8.39 billion to 14.68 billion RMB, accounting for nearly half of total revenue [2][3]. Debt and Dividend Issues - The company's debt-to-asset ratio is projected to be 84.1% by the end of 2024, significantly higher than competitors like Midea and Gree, which have ratios of 62.33% and 61.55% respectively [5]. - Aux's decision to distribute a dividend of 3.794 billion RMB in 2024, exceeding its net profit for that year, has raised concerns about its financial management [5][6]. Operational Challenges - The company has seen a significant increase in trade receivables, growing from 1.428 billion to 3 billion RMB from 2022 to 2024, indicating worsening collection efficiency as the turnover days increased from 25.2 to 37.4 days [4]. - Complaints regarding product quality have surged, with over 6,383 complaints reported, including issues with air conditioning units and other appliances [12][15][17]. Market Position and Strategy - Aux has historically positioned itself as a low-cost provider in the air conditioning market, but this strategy is being challenged as the industry shifts towards quality and smart technology [19]. - The company has faced multiple legal challenges from competitors, with significant compensation payments made, indicating ongoing risks related to intellectual property [19].
达芙妮一款女鞋质量监督抽查不合格!此前已因不达标被通报
Nan Fang Du Shi Bao· 2025-07-30 15:08
7月23日,南都记者从浙江省市场监管局获悉,该局公布的2024年流通领域第六期产品质量监督抽查结 果显示,达芙妮投资(集团)有限公司上海分公司生产的一款女式皮鞋因勾心长度下限值不达标被判定 不合格。这已非该品牌自2021年营收回暖以来首次被官方通报存在鞋类核心部件安全隐患。 根据抽查通报,涉事产品具体规格型号为"240(1.5)",生产批号为"2023.08.26",在临海市钲钰鞋店 进行售卖。 公开资料显示,勾心是鞋类勾心 是安装在鞋底内部的重要支撑部件,主要起维持鞋底弧度、支撑足弓 和稳定鞋跟的作用,被视为鞋子的"脊梁"。 其长度不足将直接导致鞋子整体刚性减弱、易扭曲变形, 穿着中可能引发摔伤风险。 南都记者了解到,在2021年浙江省市场监管局公布的2021年电热毯、"光腿神器"(袜子)等17类消费品 专项监督抽查情况的通报中,达芙妮女鞋因勾心纵向刚度、勾心硬度不合格被通报。在2022年广州市市 场监督管理局公布的2021年广州市鞋产品质量监督抽查结果中,再因其女鞋勾心纵向刚度与硬度未达标 被通报。两次不合格项目均涉及支撑足弓的重要安全指标。 目前,达芙妮集团尚未就最新通报作出公开说明。 达芙妮投资(集团 ...
上海市场监督管理局通报维态美公司涉嫌违法行为相关调查情况
news flash· 2025-07-17 08:34
Core Viewpoint - The Shanghai Market Supervision Administration is investigating Weitai Mei Company for alleged violations related to excessive lead content in its protein enzyme products, following consumer complaints [1][2]. Group 1: Investigation Details - A joint investigation team was established by the Shanghai Market Supervision Administration and Minhang District Government to thoroughly investigate the company and its products [1]. - The protein enzyme products were imported from Australia and were found to have lead contamination due to the ink layer on the glass droppers used for packaging [1]. - Both the protein enzyme and the accompanying plastic droppers tested negative for lead, but the glass droppers from Encheng Glass Processing Factory were found to have lead issues [1]. Group 2: Legal Actions and Company Response - The Minhang District Market Supervision Administration has initiated a formal investigation and has confiscated and removed the problematic products from the market [2]. - The Shanghai Public Security Bureau has also opened a criminal investigation into the company and the glass processing factory, with criminal measures taken against involved personnel [2]. - Weitai Mei Company has announced a recall of the affected product batches and is advising consumers to follow their official WeChat account for recall information [2].