Core Viewpoint - Qilu Bank has established itself as a "citizen bank" by actively fulfilling its social responsibilities, particularly through the provision of social security card services, which have reached over 1.1 million customers [1]. Group 1: Customer-Centric Services - Qilu Bank has launched a one-stop instant card service platform for social security cards, enhancing customer experience through diverse and multi-channel services [1]. - The bank's staff provided on-site service to an elderly customer who was unable to activate her social security card, demonstrating a commitment to customer care and convenience [2]. - Mobile service teams equipped with portable instant card machines have been established to efficiently conduct on-site services, with over 50 outreach activities conducted in 2024, covering 48 administrative villages [3]. Group 2: Community Engagement - Qilu Bank has partnered with the Jinan Social Security Bureau to host community service events, providing consultation and quick solutions for social security-related issues, while also offering interactive activities and discounts for card users [3]. - The bank has actively engaged with local enterprises to facilitate the centralized processing of social security cards for employees, streamlining the process and enhancing efficiency for both businesses and their staff [4]. Group 3: Future Commitment - Qilu Bank plans to continue its customer-centric service approach, aligning with national and local policies to enhance the welfare of the elderly and promote the development of the silver economy [4].

Core Points - The article highlights a case where Minsheng Bank provided exceptional customer service by accommodating an elderly client's request to change their registered mobile number through a home visit, demonstrating the bank's commitment to customer-centric service [1][2] - The bank's operational team assessed the situation and decided to offer door-to-door service to meet the client's needs while ensuring compliance with security protocols [1][2] Group 1 - The client, an elderly individual residing in a nursing home, was unable to visit the bank due to mobility issues and required a change of their registered mobile number [1] - Minsheng Bank's staff visited the nursing home to assist the client with the mobile number change, ensuring that all necessary identity verification and operational procedures were followed [2] - This service not only resolved the client's urgent need but also showcased the bank's flexibility and responsibility in providing tailored financial services to special customer groups [2] Group 2 - The bank plans to continue enhancing its service processes and customer experience by adhering to a customer-centric philosophy [2] - Minsheng Bank aims to create a warmer and more professional financial service environment through proactive listening and flexible service adjustments [2]

Core Insights - Oriental Selection (1797.HK) reported a total revenue of 4.4 billion yuan for the fiscal year 2025, with a net profit of 6.2 million yuan, recovering from a net loss of 96.5 million yuan in the first half of the fiscal year [1] - The gross margin for the continuing operations increased from 25.9% in fiscal year 2024 to 32% in fiscal year 2025, driven by the healthy development of self-operated products and live e-commerce [1] - The company emphasized its commitment to product quality and safety, aiming to become synonymous with quality in the industry [1] Revenue and Profitability - The total GMV (Gross Merchandise Volume) for self-operated products and live e-commerce business reached 8.7 billion yuan in fiscal year 2025, with self-operated products contributing approximately 43.8% of the total GMV [2][3] - The GMV from Douyin accounted for the majority, while the contribution from the Oriental Selection App increased from 8.4% in fiscal year 2024 to 15.7% in fiscal year 2025 [2] Product Development and Service Enhancement - Oriental Selection launched a total of 732 self-operated products in fiscal year 2025, up from 488 in fiscal year 2024, expanding its product range to include health foods, pet foods, and apparel [3] - The company has implemented a cold chain logistics system to enhance delivery services, which has effectively reduced transportation times [3] App and Membership Growth - The Oriental Selection App achieved a paid membership subscription of 264,300, with user satisfaction reaching a historic high of 98.7% [4] - The app has introduced various member benefits and features, including a community forum and book club, enhancing user interaction and experience [4] Future Outlook - The company plans to maintain high standards in product quality and expand its membership benefits, aiming to increase the active user base and registered members of the Oriental Selection App [6][8] - Oriental Selection is committed to building a comprehensive quality control system covering all stages of the product lifecycle, from raw material selection to sales [8]

Core Viewpoint - The company emphasizes a customer-centric approach by providing door-to-door financial services, particularly for vulnerable groups such as the elderly and disabled, enhancing accessibility and convenience in financial transactions [1][2]. Group 1: Service Initiatives - The bank's staff proactively reach out to elderly customers, offering to assist with social security card applications at their homes, demonstrating a commitment to personalized service [1]. - The bank has implemented a "green channel" and home service initiatives to address the challenges faced by special groups in accessing financial services [1]. Group 2: Customer Experience - Customers express appreciation for the convenience of home services, highlighting the positive impact on their experience and the emotional connection fostered by the bank's efforts [1]. - The bank's actions reflect a broader commitment to extending quality financial services beyond traditional branch locations, ensuring that assistance reaches those in need [2]. Group 3: Future Commitment - The bank plans to continue its mission of providing thoughtful services, aiming to reach more customers and enhance their experience with accessible financial care [2].

Core Points - The article highlights the exemplary customer service provided by the CCB Zibo Nanjing Road branch, showcasing their commitment to a customer-centric approach [1][2] - The branch's staff demonstrated quick decision-making and empathy by offering home service to an elderly customer in need, reflecting the bank's dedication to addressing special customer needs [1][2] Group 1 - The elderly customer faced difficulties due to his spouse's accident and the loss of a bank card, prompting immediate assistance from the bank staff [1] - The bank's staff took the initiative to visit the customer's home to facilitate the card replacement process, ensuring a smooth and efficient service [1] - The customer's gratitude and relief highlighted the positive impact of the bank's attentive service, reinforcing the importance of personalized customer care [1] Group 2 - The actions of the CCB Zibo Nanjing Road branch exemplify the bank's service philosophy of being "customer-centric," emphasizing the importance of understanding and responding to customer needs [2] - The bank aims to continue providing thoughtful and comprehensive services to alleviate customer concerns, demonstrating a commitment to maintaining high service standards [2]

Core Viewpoint - The article highlights the humanized service approach of the Bank of China in Yantai, emphasizing its commitment to customer care and community support during extreme weather conditions [1] Group 1: Customer Service Initiatives - The bank has established a "Laborer’s Harbor" area to provide a resting place for laborers, offering them a cool space to relax and hydrate during hot weather [1] - Staff members actively engage with customers, demonstrating empathy and care, as seen when a sanitation worker was invited to cool off inside the bank [1] Group 2: Emotional Connection with Customers - The interaction between bank staff and the sanitation worker illustrates how personalized service fosters emotional connections, making customers feel valued and appreciated [1] - The bank's efforts to create a welcoming environment contribute to building a strong relationship with the community, encouraging customers to return for both services and support [1]

Core Insights - Xu Zhijun is a key executive at Huawei, recognized for his significant contributions and leadership within the company, often overshadowed by more public figures like Ren Zhengfei and Yu Chengdong [3][5][6] - Xu has been part of Huawei's core leadership since the establishment of its board structure in 2010, holding various critical roles that have shaped the company's strategic direction [5][24] - His educational background is notable, transitioning from a specialized college to obtaining a PhD, which is rare in China's educational landscape, showcasing his dedication and capability [10][11] Group 1: Xu Zhijun's Background and Role - Xu Zhijun, born in 1967, began his education at a local college and later pursued advanced degrees at a prestigious institution, demonstrating exceptional academic achievement [8][10] - He joined Huawei in 1993, a time when the company was still relatively unknown, indicating his willingness to take risks and embrace challenges [10][11] - Over the years, Xu has held various leadership positions, including the head of the wireless business unit, where he played a crucial role in Huawei's international expansion [22][24] Group 2: Contributions to Huawei's Success - Xu was instrumental in the development and success of the C&C08 digital switch, which became a cornerstone product for Huawei, significantly boosting its market presence [12][15] - His leadership in expanding Huawei's market into Russia faced initial challenges, but through persistence and strategic partnerships, he helped establish Huawei as a key player in the region [19][22] - Under his guidance, Huawei's wireless business achieved remarkable growth, with overseas sales surpassing domestic sales for the first time in 2005 [22][24] Group 3: Leadership Style and Philosophy - Xu is known for his straightforward and candid management style, often challenging conventional wisdom and encouraging open communication within the company [26][27] - He promotes a culture of collective responsibility and accountability, emphasizing the importance of teamwork and shared success [28][30] - His approach to management includes a strong focus on performance and results, advocating for necessary organizational changes even in the face of employee dissent [32][34] Group 4: Strategic Vision and Future Outlook - Xu has been a driving force behind Huawei's innovation initiatives, including the establishment of the 2012 Lab, which focuses on long-term technological advancements [35][36] - His ability to identify and seize opportunities has been recognized by Ren Zhengfei, who describes him as a perceptive leader capable of navigating challenges [37][40] - As Huawei faces increasing external pressures, Xu's leadership is seen as critical in steering the company through turbulent times while maintaining its competitive edge [40]

近日，一个阳光暖暖的午后，建行东营胜利支行如往常一样忙碌。这时，一位年轻小伙脚步匆匆、神色 焦急地走进来，径直奔向大堂经理，脸上满是急切。 小伙急忙道出缘由，他的爷爷生病住院，急需一笔钱支付治疗费用，可爷爷的银行卡密码忘记了。偏偏 老人因病卧床，根本无法亲自到银行办理密码重置。"这可怎么办啊，我真的不知道该找谁帮忙了。" 小伙急得声音都有些颤抖。大堂经理见状，连忙安抚道："您先别着急，我们建行有专门针对这种特殊 情况的上门服务，一定帮您解决这个难题！" 听到这话，小伙紧锁的眉头才稍稍舒展。 随后，工作人员即刻前往老人家中。在进行人脸识别和指纹采集时，由于老人身体虚弱，总是难以保持 正确的姿势，配合起来有些困难。但工作人员没有丝毫不耐烦，一人蹲下不断调整设备角度，另一人则 轻声鼓励老人，还不时帮老人调整姿势，耐心安抚他的情绪。经过近半个小时的努力，终于成功完成了 认证工作，密码重置业务顺利办理完毕。 看着事情圆满解决，老人紧紧握住工作人员的手，眼眶湿润，激动地说："谢谢你们啊，还麻烦你们跑 这么一趟，建行的服务真是太贴心了！" 小伙也在一旁感激不已："太感谢你们了，本来我都愁坏了， 你们这一上门，可帮了我大忙！ ...

返程时，夕阳把两人的影子拉得很长。虽然衣服湿了又干，留下一圈圈盐渍，但想到老人满意的笑容和 那句真诚的感谢，她们心里就像吹过一阵凉风，驱散了所有的疲惫。 作为建行员工，能在高温天里为群众送去便利，用实际行动践行 "以客户为中心" 的服务理念，这份坚 守便有了沉甸甸的意义。建行济宁曲师大支行将继续关注特殊群体需求，用贴心服务传递金融温度，让 每一位客户都能感受到温暖与关怀。 当两位身着整洁行服的工作人员出现在徐奶奶家门口时，老人浑浊的眼中闪动着泪光。狭窄的老式房子 闷热难当，没有空调，仅有的一台旧电扇转动着，却吹不散满屋的热气，汗水很快浸透了她们的衬衫， 紧紧贴在背上。客户经理没有丝毫抱怨，先是轻声安抚老人，随后耐心地解释业务流程，用通俗易懂的 话语让老人明白每一个步骤。在确认老人意识清醒、意愿明确后，她们一丝不苟地完成身份核实、申请 书填写、人脸识别等全套流程。过程中，担心老人在闷热环境中身体不适，她们特意把电扇调向老人， 还从随身带的包里拿出准备好的矿泉水，递到老人手边。 "这么热的天，你们专门跑一趟…… 真是太谢谢了。" 徐奶奶颤抖的手紧紧握着客户经理小翟的手，眼 里满是感激。在完成密码重置业务后，工作人 ...

Core Viewpoint - The article highlights the importance of customer service in traditional banking, showcasing a specific instance where a bank employee provided exceptional service to a customer handling small change, emphasizing the bank's commitment to customer needs despite the rise of digital payment methods [1] Group 1: Customer Service - A middle-aged customer hesitated to deposit a large amount of small change at a bank branch, reflecting concerns about inconveniencing the bank [1] - The bank's customer service manager proactively assisted the customer, demonstrating a commitment to service by taking 30 minutes to sort and count the cash accurately, totaling 8,586.5 yuan [1] - Other customers present praised the bank's attentive service, indicating a positive perception of the bank's approach to customer interactions [1] Group 2: Banking Industry Trends - The article notes a significant decrease in the volume of small change transactions due to the rise of mobile payments, yet the bank continues to prioritize all customer needs, regardless of transaction size [1] - The bank's approach exemplifies the "customer-centric" philosophy, which serves as a competitive advantage in the context of the financial industry's digital transformation [1] - The case serves as a benchmark for service standards within the banking industry, highlighting the value of human touch in customer service [1]