在日常生活中，我们难免会遇到消费纠纷 【下载黑猫投诉客户端】：网购商品货不对板、外卖食品有 质量问题、网约车服务态度差、通讯套餐乱扣费……面对这些问题，很多人第一反应是"算了吧，投诉 太麻烦"。其实，随着互联网的发展，投诉维权的渠道已经变得越来越便捷。只要选对平台，动动手 指，问题就能得到高效处理。 那么，有哪些途径可以方便地投诉企业呢？本文为你梳理了几类常用且正规的投诉渠道，帮助你在遇到 消费问题时，快速找到"出口"。 不同行业的问题，有时通过专门的投诉平台处理会更高效。例如： 作为国家市场监管总局设立的消费者投诉举报热线，12315是最权威、最基础的维权渠道。无论是通过 电话、网站、App还是微信小程序，都可以提交投诉信息。对于涉及食品安全、价格欺诈、虚假宣传等 问题，12315会直接介入调查，具备行政执法权，适合处理那些涉及违法行为或需要监管部门介入的复 杂纠纷。 但需要注意的是，12315的处理周期相对较长，适合不急于解决、希望企业受到实质性处罚的情况。 这类平台的特点是"对口处理"，投诉内容直接进入行业监管体系，企业一旦被通报，往往会影响其评级 或经营资格，因此处理态度普遍积极。 三、互联网投诉平台 ...

今日早参 2026 年 2 月 24 日 易峘 首席宏观经济学家 邮箱：evayi@htsc.com 易峘 首席宏观经济学家 邮箱：evayi@htsc.com 今日热点 宏观：美国高院驳回"特朗普关税"后的波折与推演 继美国国际贸易法院与联邦巡回上诉法院先后裁定"特朗普关税"违法后 （参见《法院裁决能阻止特朗普加征关税吗？》，2025/5/30），当地时间 2026 年 2 月 20 日（周五），美国最高法院判定特朗普依据《国际紧急经济 权力法》（IEEPA）征收的"对等关税"和"芬太尼关税"违法。如我们此前 预测，最高法院判决后，特朗普政府当日提出替代性关税政策，表示将依据 美国《1974 年贸易法》第 122 条在常规关税基础上对全球商品加征 10%的 关税，并很快次日在社交媒体 Truth Social 上表示将对部分国家关税上调至 15%，但未公布具体国家列表（参见《最高法院挑战"特朗普关税"后续如 何？》，2025/11/12）。然而，我们认为特朗普关税风波并不会由此平息，不 仅后续关税政策仍有变数，围绕已征收的大量关税返还的机制和体量也仍悬 而未决。IEEPA 关税被驳回彰显了美国"三权分立"体 ...

（来源：嘉兴日报） 有一种坚守，扎根工地，以实干赴使命。嘉兴市域铁路项目工地上，中铁一局枫南线SG2标的40余名建 设者，坚守盾构施工一线；浙能嘉兴电厂四期项目现场，机器轰鸣、焊花闪烁，300余名建设者与管理 人员坚守岗位、连续作业；嘉兴市区快速路环线三期工程工地上，20余名建设者放弃休假，保障城市交 通动脉升级……各个重大项目建设现场，建设者们以实干与坚守为城市发展按下快进键。 有一种坚守，扎根民生，以仁心暖人心。秀洲区妇保院产科病区副主任费芳婷，记不清多少个春节是在 医院度过，"生孩子不会因为春节停下"，简单话语背后是沉甸甸的责任；南湖区海警医院重症监护室、 急诊医学科的医护人员，除夕当天依旧坚守岗位，细致照料患者，快速处置急诊病例；作为民生药事服 务站，平湖市长红大药房翡翠店春节期间24小时开放，执业药师全天候在岗……医疗战线上，医护人员 以守护生命为己任，为市民健康保驾护航。 有一种坚守，扎根烟火，以平凡暖万家。顺丰速运中环西路店店长李封，入行三年，春节从未缺席，让 思念与祝福随快件直达千家万户；南湖区南湖街道"鸳湖小馆"里，22岁的贵州籍外卖骑手李杭辉与30位 坚守岗位的同行，春节期间持续奔跑在嘉兴 ...

宝子们，点外卖时有没有这种感觉？明明想用信用卡结账，觉得可能有优惠，但翻遍美团APP，就是找不到那个 所谓的"信用卡支付专属红包"在哪里领。要么是看到别人晒的大额券自己用不了，要么是领了一堆门槛巨高的"神 券"，结算时发现根本没便宜几块钱。我刚工作那会儿，为了省点饭钱，可是没少在这上面栽跟头，到处搜方法， 结果不是要下乱七八糟的APP，就是要填一堆个人信息，最后券还没领到，差点还被套路。 找到了靠谱的入口，只是第一步。想把羊毛薅明白，下面这些坑你得提前知道，都是我或我朋友交过"学费"的教 训。 坑一：领券"中介"要个人信息。 我遇到过那种，说要帮你领大额券，但必须提供手机号和验证码。宝子们，千万 打住！这极有可能是用你的信息去注册新账号领新手券，或者干更坏的事。规避方法：任何需要你提供密码、验 证码、身份证号的所谓"领券渠道"，立刻关掉。正规领券，最多授权一下外卖账号（也是官方跳转），绝不用给 这些核心信息。 坑二："通用券"实则限制多多。 有些渠道宣传"无门槛通用券"，领到手才发现，仅限某些特定商品、或者某些偏 僻商家使用，你想用的奶茶店、常点的餐馆根本用不了。规避方法：领券前，养成好习惯，点开券的"使用规 ...

Group 1: Core Insights - The Chinese consumer market in 2025 is characterized by both chaos and fragmentation, with a shift towards efficiency, value, and trust as the essence of competition [2] - The year witnessed significant events such as the end of the food delivery war, a crisis in the prepared food sector, and the rise of hard discounts while soft discounts declined [2] - Major international brands are seeking survival through divestitures, while the middle class experiences repeated disillusionment in consumption [2] Group 2: Food Delivery War - The food delivery war was ignited by JD's aggressive entry into the market, leading to a fierce subsidy competition among major players like Meituan and Alibaba [5][6] - In Q2 2025, the three major players burned through at least 30 billion yuan, equivalent to the total industry profit of the previous year [6] - The war has severely impacted small businesses and delivery personnel, highlighting the unsustainable nature of the competition [6] Group 3: Prepared Food Crisis - The prepared food crisis began with a public dispute involving a well-known restaurant, exposing significant gaps in consumer trust and industry standards [10][11] - The crisis has led to the closure of 102 stores by the affected restaurant and highlighted the precarious state of the industry, with many companies facing severe losses [12] - The market for prepared foods is projected to grow significantly, with the government moving towards establishing clearer standards [12][13] Group 4: Hard Discount Battle - The hard discount retail sector is experiencing explosive growth, with major players like JD and Hema aggressively expanding their store presence [16][18] - The distinction between hard and soft discounts is becoming more pronounced, with hard discounts focusing on sustainable low prices through private label products [18][19] - The competition is shifting from price wars to efficiency in supply chains and operational capabilities [19] Group 5: Dairy Product Trends - The "milk skin" product has gained immense popularity, evolving from a local specialty to a nationwide trend, with significant sales figures reported [21][22] - The product's success is attributed to its versatility and the ability to integrate into various food categories, driving demand and industry expansion [22] Group 6: Medicinal Food Market - The market for medicinal food has surpassed 370 billion yuan, with a growing emphasis on integrating traditional Chinese medicine into everyday food products [25][26] - The industry is witnessing an expansion of raw materials and innovative product forms, driven by advancements in technology and consumer demand [27][28] Group 7: International Brand Divestitures - In 2025, international brands like Starbucks and Burger King began divesting their Chinese operations, indicating a shift in market dynamics [31][32] - The decline in market share for these brands is attributed to their inability to adapt to the rapidly changing consumer landscape in China [32] - Successful local brands have capitalized on this opportunity, demonstrating the potential for growth through localized strategies [33] Group 8: Middle-Class Consumer Sentiment - The middle class in China is experiencing a sense of disillusionment, reacting negatively to price increases and perceived quality issues [36][39] - This demographic is increasingly critical of brands that do not meet their expectations, indicating a shift in consumer behavior and brand loyalty [39] Group 9: Weight Management Trends - 2025 has been dubbed the "Year of Weight Management," with a national initiative promoting healthy weight control [41][44] - The market for weight management products is projected to reach 326 billion yuan, with a significant increase in demand for functional foods [45][46] Group 10: IPO Activity in Hong Kong - The Hong Kong stock exchange has seen a surge in IPO activity, with 111 companies raising over 250 billion yuan in 2025, surpassing previous expectations [49][50] - The consumer sector has been a major focus, with numerous retail and consumption-related companies going public [50][51] - The trend of dual listings (A+H shares) is also gaining momentum, indicating a robust interest in capital markets [52]

Group 1: Chinese Consumption Market Trends in 2025 - The Chinese consumption market in 2025 is characterized by both chaos and transformation, moving away from bubble narratives towards efficiency, value, and trust as core competitive elements [1] - The delivery service battle resulted in a loss of at least 30 billion yuan in Q2 2025, significantly impacting small businesses and delivery personnel [3][4] - The pre-prepared food crisis highlighted a significant trust gap between consumers and the food industry, leading to a call for national standards [6][8] Group 2: Delivery Service Battle - The delivery service war was ignited by JD's aggressive entry into the market, leading to a fierce subsidy competition among major players like Meituan and Alibaba [3][4] - The battle resulted in a dramatic increase in active users for JD and Meituan, but ultimately led to unsustainable financial losses [3][4] - The strategic rationale for giants like Alibaba and JD was to cultivate consumer habits of ordering food through their platforms, thereby enhancing their core e-commerce businesses [4] Group 3: Pre-prepared Food Crisis - The pre-prepared food crisis began with a public dispute involving a well-known restaurant, revealing deep-seated issues in the food industry's industrial transformation [6][7] - The crisis underscored the clash between consumer rights and the interests of food enterprises, with consumers demanding transparency [8][9] - The industry is expected to undergo significant regulatory changes, with new national standards being proposed to ensure consumer awareness and rights [9][10] Group 4: Discount Retail Trends - The discount retail sector in China is experiencing rapid expansion, with new players entering the market and established brands accelerating their store openings [11][12] - Hard discount models are thriving due to their focus on private label products and supply chain efficiency, while soft discount models are struggling [11][13] - The competition has shifted from price wars to a broader focus on supply chain efficiency and operational capabilities [13][14] Group 5: Health and Wellness Trends - The market for health and wellness products, particularly those related to traditional Chinese medicine, has surpassed 370 billion yuan, indicating a growing consumer interest in health [18][19] - The product offerings in this sector are diversifying, with new ingredients being added to the list of approved health foods [19][20] - Retail channels are increasingly focusing on health products, with major retailers launching specialized health product lines [22] Group 6: International Brands Selling Out - In 2025, several international brands, including Starbucks and Burger King, opted to sell their Chinese operations to local partners, indicating a shift in market strategy [23][24] - The decline in market share for these brands is attributed to their inability to adapt to the fast-paced and competitive Chinese market [24][25] - Successful local brands have demonstrated the potential for growth and profitability in the Chinese market, contrasting with the struggles of foreign brands [26] Group 7: Middle-Class Consumer Sentiment - The middle-class consumer segment in 2025 is experiencing significant discontent, driven by rising prices and perceived value discrepancies [28][30] - This demographic is increasingly critical of brands that do not meet their expectations for quality and value, leading to a reevaluation of brand loyalty [30][31] - The notion of the middle class is being challenged, with discussions around its existence and relevance in the current economic landscape [30] Group 8: Weight Management as a National Strategy - 2025 has been designated as the "Year of Weight Management," with government initiatives promoting healthy eating and lifestyle choices [33][34] - The market for weight management products is projected to reach 326 billion yuan, with a significant increase in demand for functional foods [35][36] - The trend reflects a broader societal shift towards health consciousness, influencing various sectors including food and fitness [36] Group 9: IPO Activity in Hong Kong - The Hong Kong stock market saw a surge in IPO activity in 2025, with 111 companies raising a total of 250.56 billion yuan, surpassing previous expectations [37][38] - The consumer sector was a major focus, with numerous retail and consumption-related companies going public [38][39] - The trend of dual listings (A+H shares) is gaining momentum, indicating a strategic move by companies to enhance their market presence [40]

2月15日，农历腊月二十八，西安街巷间年味渐浓，市井烟火裹着新春的暖意扑面而来。见到冉小辉时，他正 从街边一家快餐店取餐出来，身着黄色外卖制服，和穿梭在城市里的万千外卖骑手别无二致。谈及过往的义 举，他咧嘴一笑，话语朴实无华："我就是做了该做的事。" 2025年5月14日晚7时20分，西安市莲湖区西关街道草阳村小区门口，冉小辉刚伸手打开保温箱，一股焦糊味 混着浓烟钻进了鼻腔。抬眼望去，正对着小区大门的9楼住户窗口，明火顺着窗沿翻涌，黑灰色浓烟转瞬漫上 楼栋外立面，火情迫在眉睫。 2020年成为美团外卖骑手的冉小辉，曾接受过专业消防培训，深知高层火灾的凶险。火情当前，他没有迟 疑，迅速拿起手机拨通119，语速急促却条理清晰，将起火楼栋、楼层及现场火势细节一一说明，一挂掉电话 就立刻投身到救援行动中。 没有专业的消防防护装备，冉小辉便就地取材。他扯下脸上常备的防晒面罩捂紧口鼻，戴上那顶漆皮磨掉一 小块、陪了他大半年的摩托车头盔——这便是他全部的防护。随后，他快步冲进单元楼一楼，拎起墙角的灭 火器，顶着愈发呛人的浓烟，逆着人流的方向，一步步冲向9楼火场。 抵达9楼后冉小辉才发现，眼前的景象比预想中更危急。热浪裹着明 ...

朋友们，我是帮主郑重。昨晚，当情人节玫瑰还没卖完时，中国互联网圈炸开了一颗惊雷——美团发布 盈利预警，2025年净亏损233亿到243亿！ 而就在一年前，这家公司还赚了358亿。一年时间，利润表上近600亿的惊天逆转，相当于每天一睁眼就 亏掉1.6亿。 今天，咱们就穿透这串天文数字，看看一场席卷中国互联网的"外卖三国杀"，如何将曾经 的现金奶牛拖入流血战场。 第一幕：产业的"囚徒困境"——护城河被资本填平 时间回到2024年。美团的核心本地商业分部，还是那头年赚524亿的现金奶牛。但2025年，一切都变 了： • 阿里整合饿了么+淘宝闪购，放话"三年不盈利"，砸下640亿市场费用； • 京东高调入局外卖，打出"骑手五险一金全覆盖"王牌，直击美团336万外包骑手的软肋； • 抖音凭借流量优势，疯狂侵蚀到店业务份额。 美团陷入了经典的囚徒困境：不跟补贴，份额流失；跟补贴，利润崩塌。 它选择了后者，结果就是核 心业务从盈利524亿转为亏损70亿。 第二幕：趋势的"生死拐点"——从价格战到基础设施竞赛 这场战争，早已不是简单的外卖大战，而是即时零售"万物到家"的终极对决。 • 赛道规模：中国即时零售市场2026年将突 ...

Core Viewpoint - Meituan has issued a profit warning, expecting a net loss of over 23 billion to 24.3 billion yuan for 2025, a stark contrast to a profit of 35.8 billion yuan in 2024, indicating a significant downturn in its core local business segment [1][17]. Group 1: Financial Performance - Meituan's core local business, which includes food delivery and hotel bookings, is projected to suffer a loss of approximately 6.8 billion to 7 billion yuan in 2025, a drastic drop from a profit of 52.4 billion yuan in 2024 [2][17]. - The company's marketing expenses surged from 18 billion yuan to 34.3 billion yuan in a single quarter, reflecting the intense competition in the market [3][20]. - Meituan's quarterly performance shows a net profit of 10.05 billion yuan in Q1, a slight profit of 36.5 million yuan in Q2, followed by a significant net loss of 18.63 billion yuan in Q3, leading to a projected total loss of 23.3 billion yuan for 2025 [5][20]. Group 2: Competitive Landscape - The competition in the food delivery market has intensified, with Meituan, Alibaba (including Ele.me and Taobao Flash Sale), and JD.com engaged in a price war, collectively burning over 100 billion yuan in marketing expenses [6][20]. - Market share projections for the end of 2025 indicate Meituan holding 48-50%, Alibaba's group at 33-42%, and JD.com at 8-19%, marking a shift from a previous duopoly to a more competitive landscape [21][22]. - The entry of Douyin (TikTok) into the group buying space poses a significant threat to Meituan, as younger consumers are increasingly turning to Douyin for purchasing [28][29]. Group 3: Strategic Investments - Meituan's strategic investments include substantial subsidies to attract users, increased rider costs due to social security requirements, and efforts to lower fees for merchants to maintain competitiveness [3][18]. - Alibaba's Taobao Flash Sale is reportedly narrowing its loss per order, indicating a more efficient approach to competition, with expectations of continued investment in the instant retail market [10][25]. - The focus for both Meituan and Alibaba in 2026 will be on instant retail, with plans to enhance supply chain capabilities in key categories such as pharmaceuticals and fresh produce [14][26].

据介绍，广东聚焦外卖骑手、网约车司机、快递员、网约配送员等新就业形态劳动者权益保障痛点，尤 其是劳动报酬、奖惩、休息、职业伤害等现实权益，坚持和发展新时代"枫桥经验"，以多部门协同、一 站式化解、全链条服务为抓手，创新打造新就业形态劳动争议纠纷多元化解体系。 面对平台经济快速发展带来的用工新特点、维权新需求，广东省人力资源和社会保障部门牵头联动法 院、司法行政、工会、市场监管、交通、邮政等单位，打破部门壁垒、整合资源力量，构建起"人社主 导、多方参与、调裁审衔接、一站式办结"的协同治理格局。该省各地的一站式调解中心整合咨询受 理、纠纷调解、法律援助、仲裁指引、司法确认、普法宣传等功能，实现"一窗受理、一站调处、一网 通办"，让新就业形态劳动者"少跑腿、好维权、快办结"。 在机制创新上，广东全面推行劳动争议"调援裁诉"一体化工作模式，将调解、法律援助、仲裁、诉讼、 执行全链条贯通，推动调解协议快速仲裁审查或司法确认，提升维权结果权威性与执行力。广州、深 圳、佛山、东莞等地率先探索"法院+人社+工会"联调机制、新业态用工保障联盟、行业调解工作站等 载体，把服务端口前移至园区、站点、社区，就近就地化解矛盾。 中新网 ...