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FILA,线下门店或需“系统性升级”
2 1 Shi Ji Jing Ji Bao Dao· 2025-11-26 04:31
21世纪经济报道记者贺泓源、实习生韦怡琦 就一门店备注顾客"买鞋子嫌贵"事件,FILA向消费者道歉。 据智通财经,一位消费者在郑州"FILA KIDS"(斐乐儿童)正弘城门店购鞋时,发现店员对其会员信息进 行不当备注,并发到了会员微信群,此事引发广泛关注。对此,FILA官方致歉,并称对涉事员工已经 进行了批评处理。 该品牌回应称,"相关门店员工的失当操作严重违反了我们的员工行为指南。"FILA斐乐中国表示正在 就此事与该消费者"进行深入沟通,希望竭尽全力消除因此带来的困扰。" 另据"FILA消费者体验官方服务号"在该网贴评论区回应称,为顾客在该店所经历的不快体验表示歉 意,已经第一时间与门店负责人了解情况,并对存在失当行为的员工进行了严肃的批评。 需要注意的是,眼下,FILA正在升级其门店体验。 重新整理自己的线下服务体系,或许是当下FILA需做的事。 门店升级背后,可能有着市场压力。 9月,匹克董事长许景南在内部会议上提到,匹克内销直营板块自年初以来持续亏损,仅1月至7月就累 计亏损逾1.3亿元,期间还不得不转手三个分公司。 据安踏体育披露,在2025年第三季度,安踏品牌产品的零售金额(按零售价值计算)同比 ...
年入266亿、“双11”销量第一的FILA,陷服务争议
Nan Fang Du Shi Bao· 2025-11-26 04:21
一张"买双鞋子都嫌贵"的店员备注截图,将安踏集团旗下的高端运动品牌FILA(斐乐)推至舆论的风 口浪尖。 11月24日,#女子斐乐购鞋遭备注买双鞋子都嫌贵#话题冲上新浪热搜榜,郑州正弘城FILAKIDS门店店 员私下给顾客标注负面标签并将截图发至会员群的行为,引发全网对品牌服务态度与客户信息管理规范 的热议。 截至发稿,FILA官方已通过消费者服务号公开致歉,对涉事员工进行严肃批评,涉事门店也在配合品 牌开展自查。但南都湾财社记者注意到,在社交平台上,该事件引发了大量关于FILA品牌定位、定价 策略及服务态度的讨论。针对消费者普遍关心的整改落地成效等疑问,记者当日致电FILA官方客服 时,客服人员回应称暂未掌握相关具体信息,已将问题进行记录,但截至发稿记者未收到进一步回应。 而此次单店服务争议的背后,更折射出FILA在长期增长后面临的深层经营课题。随着市场矛盾的显 现,品牌如何在争议中校准发展方向,成为FILA需要回应的现实命题。 "双11"销量第一,但投诉问题不少 作为安踏集团旗下重要的增长引擎,FILA自2009年被安踏收购以来,以"高端运动时尚"为核心定位实 现跨越式发展。安踏集团2025年上半年财报显 ...
店员备注风波背后:斐乐业绩“失速”,安踏多品牌战略藏隐忧
Nan Fang Du Shi Bao· 2025-11-25 11:41
近日,郑州正弘城商场FILA KIDS门店因店员不当备注事件引发舆论关注。11月23日,有网友在社交平 台发文称,其带孩子选购童鞋时被店员私下备注"买双鞋子都嫌贵",并发到了会员微信群。事件发酵 后,FILA消费者体验官方服务号致歉,称已对涉事员工严肃批评。 事件背后,FILA作为安踏集团核心品牌,近年来营收增速放缓,在集团收入的占比呈下滑趋势。而此 次FILA店员不当备注风波,和今年9月安踏集团旗下另一高端户外品牌始祖鸟在喜马拉雅山脉的"炸 山"争议,也将安踏多品牌战略管理面临的挑战推至台前。 店员备注顾客信息"买鞋嫌贵"引争议 FILA 致歉:已对涉事员工进行严肃批评 店员在会员群内分享的客户信息截图显示,该顾客被备注"11.23号注册的,就买一双鞋子,一直嫌贵男 孩穿37码",标签栏更直接标注"买双鞋子都嫌贵"。 11月24日,南都·湾财社记者就此事致电郑州正弘城商场FILA KIDS门店,电话无人接听。随后,记者 致电FILA客服热线,客服表示,"不太清楚情况,会记录并进行反馈的。"此外,记者联系FILA方面, 截至发稿尚未收到回复。 同日,FILA消费者体验官方服务号在该网友帖子评论区回复称,"我们 ...
(投资中国)阿迪达斯大中华区董事总经理:让全球通过三条纹读懂东方美
Zhong Guo Xin Wen Wang· 2025-11-25 10:14
Core Insights - Adidas has achieved record global quarterly revenue and a "ten consecutive increases" in performance in the Greater China region by 2025, driven by a deep emotional connection with Chinese consumers and a strategy focused on "In China, For China" [1][4]. Group 1: Business Strategy - The establishment of the Shanghai Creative Center (CCS) 20 years ago has become a cornerstone for localizing Adidas' strategy and a platform for promoting Chinese culture globally [3]. - CCS has successfully launched products that blend traditional Chinese elements with modern sports technology, receiving positive market feedback [3]. - Adidas is focusing on nurturing young talent through the A.C.E. (ADIDAS CREATOR EXPERIENCE) program, which has attracted thousands of young creators from top design schools [3][4]. Group 2: Cultural Integration - Adidas is engaging with the new generation of Chinese consumers through a dual narrative of "sports + culture," exemplified by its support for athletes and culturally inspired product lines [3][4]. - The company aims to tell Chinese stories through its products, promoting cultural recognition and appreciation of Eastern aesthetics to a global audience [5]. Group 3: Youth Development - Adidas is committed to fostering youth sports through initiatives like the establishment of university sports communities and youth football programs, recognizing the importance of starting from a young age for building a strong sports nation [4][5]. - The brand's long-term mission is to contribute to the high-quality development of China's fitness industry by integrating traditional and emerging sports [5].
购物被打疑似歧视“标签” 斐乐惹众怒
Jing Ji Guan Cha Bao· 2025-11-25 04:42
(原标题:购物被打疑似歧视"标签" 斐乐惹众怒) 河南一女子在斐乐购鞋遭疑似歧视性备注,并被分享到会员群引发关注和争议。23日,一位网友发帖称 她在郑州一家"FILA KIDS"店面给孩子买鞋后,发现店员私下备注她"买双鞋子都嫌贵"。 该网友在帖子中写道:"本来以为网上那些都是段子,没想到发生在自己身上了。"周末她在正弘城5 楼"FILA KIDS"带孩子买鞋,该消费者表示,当日从进店到结账不到十分钟,孩子一共试了三双鞋子, 并使用了优惠券。 然而,在该店店员把消费者的客户添加截图发在会员群时,备注中的描述标签中显示"买双鞋子都嫌 贵"。另一张微信群"正弘城5楼FILA KIDS会员5群"的聊天记录显示,店员还将其他顾客的类似备注发 到了群里。 中国证券报援引中国人民大学法学院教授刘俊海的话称,从法律来看,把消费者体貌特征和个性特征贴 上标签,涉嫌侵害消费者的人格尊严;如果对贴标签的顾客采取差异化措施,涉嫌对顾客构成歧视行 为;如果贴上标签在企业内部共享,涉嫌侵害消费者隐私权。 2022年,海底捞就因给顾客体貌特征打标签犯了"众怒"。海底捞的标签里包含有"体貌特征",如"20-30 岁,安静,不吃胡萝卜"、" ...
韩剧女主穿火的鞋,这回真成美国足力健了
36氪· 2025-11-25 00:09
Core Viewpoint - Skechers is shifting its focus from targeting younger consumers to appealing to the middle-aged and elderly demographic, as evidenced by its recent marketing strategies and brand endorsements [4][22][30]. Group 1: Company Performance - In the first half of 2025, Skechers achieved global sales of $4.85 billion, a year-on-year increase of 10%, with the Asia-Pacific market growing by 15.8%. However, the Chinese market saw a decline, with sales dropping by 12.1% [6][22]. - Skechers' sales in China rose from 74 million yuan in 2008 to 10.43 billion yuan in 2017, averaging a remarkable annual growth rate of 73% over ten years [17]. Group 2: Market Positioning - Skechers has historically positioned itself as a "comfortable alternative" in the footwear market, focusing on practicality rather than competing directly with high-end brands like Nike and Adidas [12][34]. - The brand has been criticized for its aesthetic appeal, with many consumers perceiving its designs as unattractive compared to competitors [20][32]. Group 3: Target Demographic Shift - Skechers is increasingly targeting middle-aged consumers, with 60.17% of respondents aged 36 to 45 expressing a desire for easy-to-wear shoes [24][26]. - The brand's recent marketing campaigns, including the endorsement of actor Tony Leung, are aimed at appealing to older consumers, which has led to a perception of Skechers as "American elder shoes" [8][22]. Group 4: Competitive Landscape - The rise of domestic brands like Anta and Li Ning has intensified competition, challenging Skechers' market share and forcing it to reconsider its strategies [18][38]. - Skechers faces challenges in maintaining its market position as competitors invest heavily in research and marketing, with leading brands allocating 3% to 4% of their annual revenue to R&D [36].
可选消费W47周度趋势解析:AI泡沫论调和12月减息可能性降低影响全球资产表现-20251124
Haitong Securities International· 2025-11-24 14:05
Market Performance - The US hotel sector increased by 2.8%, with Marriott and Hilton rising by 3.8% and 1.83% respectively, demonstrating resilience under pressure[6] - The overseas sportswear sector decreased by 0.2%, with Amer Sports surging by 12.2% due to strong Q3 performance, leading to a revenue increase of 30%[14] - The jewelry sector fell by 2.1%, influenced by AI bubble concerns and reduced expectations for a December rate cut, strengthening the dollar[14] Sector Analysis - The domestic sportswear sector dropped by 2.4%, with major OEMs like Shenzhou International and Crystal International declining by 6.7% and 2.6% respectively due to geopolitical tensions[14] - The retail sector saw a decline of 4.0%, with China Duty Free falling by 10.5% as investors took profits amid uncertain policy outlooks[14] - The pet sector decreased by 5.7%, with concerns over sustainability as sales expenses outpaced revenue growth[14] Valuation Insights - The expected PE for the overseas sportswear sector in 2025 is 29.0x, which is 54% of the past 5-year average[15] - The expected PE for the domestic cosmetics sector is 27.6x, representing 52% of the past 5-year average[15] - Most sectors are valued below their historical 5-year averages, indicating potential investment opportunities[15]
纺织服饰周专题:AmerSports,2025Q3业绩表现超预期
GOLDEN SUN SECURITIES· 2025-11-23 11:22
Investment Rating - The report maintains a "Buy" rating for several key companies in the textile and apparel industry, including Shenzhou International, Tabo, and Anta Sports [5][12][35]. Core Insights - Amer Sports reported a significant performance in Q3 2025, with adjusted net profit increasing by 161% and revenue growing by 30% year-on-year to $1.76 billion [1][15]. - The report highlights the strong growth in the Technical Apparel segment, particularly driven by the Arc'teryx brand, which saw a 31% revenue increase in Q3 2025 [16]. - The Outdoor Performance segment, led by Salomon, experienced a 36% revenue growth in Q3 2025, with direct-to-consumer (DTC) sales rising by 67% [22]. - The Ball & Racquet segment, centered around Wilson, achieved a 16% revenue increase in Q3 2025, with plans to expand store presence in China [25]. Summary by Sections Amer Sports Q3 2025 Performance - Adjusted net profit grew by 161% to $185 million, with revenue reaching $1.76 billion [1][15]. - Revenue growth by region: Americas +18%, Greater China +47%, EMEA +23%, Asia Pacific +54% [1][15]. - Expected revenue growth for 2025 is projected at 23%-24% [1][15]. Technical Apparel - Revenue increased by 31% to $683 million in Q3 2025, with a DTC revenue growth of 46% [16]. - The segment's adjusted operating profit margin (OPM) decreased by 1 percentage point to 19% [16]. Outdoor Performance - Revenue rose by 36% to $724 million in Q3 2025, with a 67% increase in DTC sales [22]. - The segment's adjusted OPM improved by 4.2 percentage points to 21.7% [22]. Ball & Racquet - Revenue grew by 16% to $350 million in Q3 2025, with an adjusted OPM increase of 0.7 percentage points to 7.6% [25]. - The segment's growth was primarily driven by apparel and racquet products, with plans to open 35 new stores in China [25]. Investment Recommendations - The report recommends several companies based on their strong fundamentals and growth potential, including Shenzhou International, Tabo, and Anta Sports, with respective PE ratios of 14x, 15x, and 16x for 2025 [32][33][35].
望远镜系列28之On FY2025Q3经营跟踪:收入表现超预期,持续上调全年指引
Changjiang Securities· 2025-11-23 09:46
丨证券研究报告丨 行业研究丨点评报告丨纺织品、服装与奢侈品 [Table_Title] 望远镜系列 28 之 On FY2025Q3 经营跟踪:收 入表现超预期,持续上调全年指引 报告要点 [Table_Summary] FY2025Q3(2025/07/01-2025/09/30)On 实现营收 7.9 亿 CHF,表现优于市场预期(彭博一 致预期 7.7 亿 CHF),固定汇率下同比+34.5%。毛利率同比+5.1pct 至 65.7%,主要受益于品 牌强劲增长、运营效率改善和汇率正向影响,其中约 2pct 一次性贡献为低预期成本带来。调整 后 EBITDA 同比+49.8%至 1.8 亿 CHF,调整后 EBITDA 利润率为 22.6%。归母净利润同比 +290%至 1.2 亿 CHF,归母净利率同比+10.2pct 至 15.0%。 分析师及联系人 [Table_Author] 于旭辉 柯睿 SAC:S0490518020002 SAC:S0490524110001 SFC:BUU942 请阅读最后评级说明和重要声明 %% %% %% %% 1)分地区:美洲/EMEA/亚太地区营收分别同比增长 21 ...
钟睒睒杀入600亿冰品赛道;萨洛蒙Q3增速超始祖鸟;沃尔玛宣布CEO将换届|品牌周报
36氪未来消费· 2025-11-23 09:23
Group 1: Investment and Market Trends - Nongfu Spring plans to invest 28.42 million yuan to expand its edible ice production project, aiming for an annual output of 7,000 tons [3][4] - The edible ice market has seen a significant growth, with ice cup sales maintaining over 300% growth for two consecutive years [3] - The ice and beverage segment is projected to grow at a rate of 39% in the next three years, with sales expected to exceed 63 billion yuan by 2026 [3] Group 2: Company Financial Performance - Amer Sports reported a 30% year-on-year revenue increase to $1.756 billion in Q3 2025, with a net profit growth of 156% [5][6] - The outdoor performance segment, including Salomon, showed a remarkable revenue increase of 35.6% [5] - Walmart's Q3 net sales in China reached $6.1 billion, marking a 21.8% increase year-on-year, driven by strong performance in Sam's Club and e-commerce [7] Group 3: Brand Developments and New Products - Miniso Group's TOP TOY brand achieved a 111% revenue growth in Q3, with plans to expand its IP ecosystem [8][9] - Nike's ACG brand is being revitalized in China, with a focus on outdoor gear [11] - Starbucks launched a new "Cheese Latte" series, featuring unique flavor combinations [13] Group 4: Strategic Moves and Market Expansion - Decathlon is set to open its first outdoor concept store in Chengdu, focusing on specific outdoor categories [17] - Light Dairy is entering the pet food market with its new brand "Guangming Youyi" [21] - Tea Yan Yue Se has expanded its store count to over 1,200, introducing multiple sub-brands to meet consumer needs [22]