Core Insights - The JD Global Technology Explorer Conference (JDD) showcased innovative AI applications, emphasizing the theme "Enjoy AI" and highlighting JD's commitment to building a trillion-scale AI ecosystem over the next three years [1] - JD's CEO, Xu Ran, introduced an updated formula for AI value, emphasizing sustainable development and real value creation for industries [1] AI to Consumer Market - JD focuses on retail and life services in the AI to C market, differentiating itself from competitors who prioritize entertainment or tool-based approaches [2] - The "He Ta Ta" app allows users to interact with a digital assistant for tasks like ordering food, showcasing JD's advancements in voice interaction and user engagement [2] Retail Industry Innovation - JD announced its AI architecture system, Oxygen, which integrates AI technology into e-commerce, enhancing shopping experiences and supply chain management [3][4] - The Oxygen system aims to revolutionize consumer experiences through intelligent search and recommendation features, providing personalized shopping solutions [5] Intelligent Customer Service - JD's new AI customer service agent, Jing Xiao Zhi 5.0, enhances service efficiency and accuracy, significantly improving conversion rates for merchants [6] - The upgraded agent demonstrates a 36% increase in accuracy and a 15% boost in customer service efficiency compared to previous versions [6] Comprehensive Ecosystem Development - JD's extensive supply chain and industry depth facilitate the practical application of AI technologies across various sectors, creating a robust ecosystem [7] - The "He Ta Ta" app exemplifies JD's integration of various services, including healthcare and financial consulting, into a single platform [7] AI Infrastructure Advancements - JD's JoyAI model has achieved comprehensive coverage and multi-modal support, leading to significant upgrades in its AI infrastructure platforms [8] - The company has made strides in domestic computing power and has opened its AI platforms for broader industry collaboration, enhancing model training and application testing [8]

在商家赋能层面，小智客服Agent打造场景化智能体，已覆盖商品咨询、国补咨询、商品比较、活动咨 询、尺码应答等二十多个高频场景，免配置、即开即用，同时商家自主可控可调优，无需额外运营投入 即可快速上线。文档知识问答能力更支持商家上传任意格式文档，系统会自动解析并转化为结构化知识 体系，大幅减少人工维护工作量，显著降低运营成本。 9月25日，2025京东全球科技探索者大会(JDD)在北京举行，大会正式发布京小智5.0——电商智能客服 行业Agent原生应用产品，该产品将于9月28日面向所有京东中小商家免费开放。 当前，电商行业智能客服已从"成本优化工具"加速向"品牌增长引擎"转型。作为京东百万商家的官方智 能客服，京小智5.0依托京东JoyAI大模型+多Agent协作技术架构，全面重构升级售前导购与全模态智能 客服能力，打造覆盖客服、导购、跟单、分析、质检的全链路Agent矩阵，将传统被动应答升级为具备 前瞻决策能力的主动服务。同时支持开箱即用的场景化智能体和自主可控的调优策略，真正让大模型智 能客服成为中小商家可轻松上手的"普惠应用"。 据5万家店铺内测数据显示，相较于升级前，京小智5.0帮助商家转人工率降低 ...