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将顾客备注为“买鞋嫌贵”,FILA服务再翻车
Guo Ji Jin Rong Bao· 2025-11-25 13:25
FILA的标签事件还在发酵。 近日,有网友在互联网平台发文,称自己周末在河南郑州一家商场的"FILA KIDS"门店购物,从进店到结账不到十分钟,"孩子一共试了三双鞋子,最后 用券甚至是店员提议的,没想到后续看到这样的备注,还发群里了"。 "贴标签"惹众怒 根据该消费者贴出的截图,其微信昵称为"2025年11月23日粉丝",描述栏写着"11月23日注册的就买一双鞋子,一直嫌贵,男孩穿37码",标签栏则备 注"给(18岁及以下)孩子购买""买双鞋子都嫌贵"…… 这一带着备注信息的页面后被店员截图发送到了会员群中,部分消费者对该行为提出质疑,"你们都这样给客户备注吗,太无语了""原来消费是让这样对 待?"还有顾客表示,要退群,以后也不会再买。 当事人在会员群中发现截图后,曾要求负责人出面解释。聊天记录中,一名自称店长的人解释称,关于员工备注问题深感抱歉,备注是想要更加细 致,"我们绝对没有不尊重顾客,顾客进店也可以感受我们的服务,关于我们服务是否有问题可以对我们及时进行指正"。 该名消费者后去门店反映,门店店长拍下了相关图片,并表示"你人这么高,怎么会驾驭不了这条裤子呢"。其当场质问店长,是否怪罪顾客身材,店长予 ...
用AI假图骗“仅退款”,这是今年双十一最脏的一幕
虎嗅APP· 2025-11-16 09:08
Core Viewpoint - The article discusses the negative impact of AI-generated images on e-commerce, particularly during the Double Eleven shopping festival, highlighting the rise of fraudulent refund claims using AI technology [4][5][6]. Group 1: E-commerce Trends - The atmosphere of this year's Double Eleven shopping festival is less vibrant compared to previous years, with a noticeable decline in excitement and engagement [4][5]. - The trend of increased return rates during Double Eleven is being exploited by some consumers who use AI to create fake evidence for refund claims [7][12]. Group 2: Fraudulent Practices - Some consumers are using AI to manipulate images of products, such as socks and nasal cleaners, to falsely claim defects and request refunds without returning the items [11][13][18]. - The practice of "only refunding" (不退货仅退款) allows consumers to receive refunds without returning products, which has been abused by individuals creating fake images [11][12]. Group 3: Impact on Small Businesses - Small businesses, often run by individuals or families, face significant financial losses due to malicious refund claims, which can wipe out their daily profits [42][46]. - A single fraudulent refund can equate to the profit from multiple sales, severely impacting the sustainability of small e-commerce operations [45][46]. Group 4: Ethical Concerns and Future Implications - The article raises concerns about the ethical implications of using AI for deceitful purposes, suggesting that the technology, while beneficial, is being misused by some individuals [49][78]. - There is a growing fear that trust between consumers and businesses may erode as AI-generated evidence becomes more sophisticated and harder to detect [53][56].
用AI假图骗“仅退款”,这是今年双十一最脏的一幕
创业邦· 2025-11-14 03:42
Core Viewpoint - The article discusses the decline in the excitement surrounding the Double Eleven shopping festival, highlighting the rise of fraudulent practices using AI to exploit refund policies in e-commerce [6][34]. Group 1: E-commerce Trends - The atmosphere of Double Eleven has become less vibrant compared to previous years, with fewer engaging activities and promotions [6]. - The introduction of the "refund without return" policy, initially launched by Pinduoduo in 2021, has been exploited by consumers, leading to increased fraudulent refund requests [8][9]. Group 2: Fraudulent Practices - Some consumers are using AI to manipulate images and falsely claim product defects to obtain refunds without returning items, which poses a significant challenge for small businesses [19][28]. - Examples include altering images of products like nasal cleaners and shoes to misrepresent their condition, often forgetting to remove watermarks, which indicates a lack of awareness or care [10][15][21]. Group 3: Impact on Small Businesses - Small businesses, often run by individuals or families, face severe financial repercussions from fraudulent refund claims, which can wipe out their daily profits [31]. - The article emphasizes the emotional and financial toll on these small merchants, who work hard to sustain their businesses [31]. Group 4: Ethical Considerations - The article raises concerns about the moral implications of using AI for deceitful purposes, contrasting the potential positive uses of AI with its exploitation for fraud [34][35]. - It suggests that the increasing ease of creating fake evidence undermines trust in transactions and could lead to a broader societal decline in ethical behavior [34].
用AI假图骗“仅退款”,这是今年双十一最脏的一幕。
数字生命卡兹克· 2025-11-14 01:21
Core Viewpoint - The atmosphere of this year's Double Eleven shopping festival is notably less vibrant compared to previous years, with a shift towards darker and more troubling behaviors among some consumers [1][3][4]. Group 1: Consumer Behavior - There has been an increase in return rates during Double Eleven, with some consumers using AI to manipulate images and fraudulently request "refund only" claims from merchants [6][10]. - The "refund only" mechanism allows buyers to receive refunds without returning items, which has been exploited by some consumers to deceive merchants [9][10]. - Instances of consumers using AI to create fake images of defective products, such as a nasal cleaner, have been reported, showcasing a new level of deceit [11][13]. Group 2: Impact on Merchants - Small merchants, often operating with minimal profit margins, face significant losses from malicious refund claims, which can wipe out their daily earnings [36][42]. - A single fraudulent refund can equate to the profit from multiple sales, severely impacting the sustainability of small businesses [40][42]. - The emotional and financial toll on small business owners, who work tirelessly to fulfill orders, is highlighted as they become victims of these deceptive practices [36][43]. Group 3: Ethical Concerns and Future Implications - The rise of AI-generated fraud raises serious ethical questions about trust and integrity in consumer transactions, as the ability to easily fabricate evidence undermines the credibility of genuine claims [49][50]. - The article suggests that as AI technology advances, the potential for misuse will also grow, leading to a decline in trust between consumers and merchants [49][50]. - The narrative emphasizes the need for a moral compass in the face of technological advancements, urging individuals to maintain ethical standards despite the convenience offered by AI [50].
在绝对的国力面前,美国无论采取什么手段,都必然失败
Sou Hu Cai Jing· 2025-11-12 22:08
Core Viewpoint - The article discusses the unexpected global impact of U.S. tariffs, which were initially aimed at China but ended up affecting many countries, leading to a compromise with China while other nations faced higher tariffs [2][3]. Economic Impact - China's economic dependence on the U.S. has significantly decreased since 2016, with a shift towards the Belt and Road Initiative, making U.S. tariffs less impactful [6]. - The domestic consumption market in China, with a population of 1.4 billion, has become a major economic driver, posing a risk to the U.S. if it continues its hardline stance [6]. Industrial Development - China has upgraded its industrial capabilities, exporting high-tech products that the U.S. cannot easily replace, which has led to self-inflicted damage from U.S. tariffs [8]. - China holds a dominant position in critical sectors like rare earths and renewable energy, increasing U.S. reliance on Chinese exports [8]. Military Strength - China's military capabilities are reportedly on par with or surpassing those of the U.S., particularly in advanced military technologies [11]. - The presence of U.S. military forces in allied countries deters those nations from taking a strong stance against the U.S., while China’s military strength allows it to confront the U.S. more confidently [9][10].
分红超210亿却背债百亿?海澜之家冲刺港股,库存百亿现金吃紧
Zheng Quan Shi Bao· 2025-10-20 22:53
Core Viewpoint - HLA's financial challenges are growing, with stagnant revenue, high inventory, and cash flow issues overshadowing its ambitions for a secondary listing in Hong Kong [1][2][31]. Group 1: Financial Performance - HLA's revenue has shown alternating patterns of slight increases and declines, with a 1.73% increase in H1 2025 but a 3.1% drop in net profit [1][7][32]. - The company's main brand revenue has been declining, while group buying and other brand revenues are small and costly, with overseas revenue accounting for less than 2% [1][2][14]. - HLA's inventory reached 10.255 billion yuan in H1 2025, representing 57.83% of net assets, with a turnover period of 323 days [1][16][19]. Group 2: Cash Flow and Debt - HLA's cash reserves plummeted by 42.91% in 2024, with operating cash flow decreasing by 55.7%, leading to over 10 billion yuan in short-term debt [1][21][22]. - By H1 2025, accounts payable exceeded cash reserves, indicating a tight cash flow situation [22][23]. - Despite cash flow pressures, HLA maintained high dividend payouts, totaling 6.516 billion yuan over three years, raising concerns about the sustainability of this strategy [24][25][26]. Group 3: Business Model and Market Position - HLA's unique financial model, which relies on delayed payments to suppliers and franchisee ownership, is facing challenges as market saturation increases [27][28]. - The company has been transitioning towards a more diversified brand strategy, including a focus on family-oriented products and international partnerships [11][29]. - HLA's market share in the men's clothing sector remains at 4.7%, but its revenue from the main brand is declining, with a significant drop in sales from core products [4][14][30]. Group 4: Future Prospects - HLA's upcoming secondary listing in Hong Kong aims to enhance its international brand image and diversify capital operations, but financial instability may hinder investor confidence [2][31][32]. - The company is exploring global expansion, with recent growth in overseas revenue, but the overall impact remains limited [32].
江西新余 昔日“空城”变“鞋都”
Jin Rong Shi Bao· 2025-10-14 03:40
Core Viewpoint - The transformation of Xinyu City's Xinyu Small Town into a major shoe manufacturing hub demonstrates the effective collaboration between local government and financial institutions to support industrial diversification and economic growth [1][2][7] Industry Overview - Xinyu City has a strong industrial base, with steel and lithium battery industries accounting for over 70% of the city's industrial output [1] - The local government aims to diversify the industrial structure to reduce economic volatility and enhance the quality of financial development [1] Financial Support and Initiatives - The establishment of Xinyu Small Town as a shoe manufacturing base was supported by financial institutions providing credit loans, with the first batch of 195 enterprises receiving a total of 21.65 million yuan in credit loans [3] - New banking products were introduced, such as "Operating Quick Loan - Xinyu Small Town," which offers flexible credit options to meet the funding needs of shoe enterprises [4] - By August 2025, financial institutions had provided over 1 billion yuan in credit support to shoe enterprises and surrounding businesses, facilitating the development of a complete industrial chain [5] Business Growth and Market Expansion - The shoe enterprises in Xinyu Small Town have successfully targeted the women's shoe market and expanded their production capabilities, benefiting from the rise of e-commerce [4] - The number of shoe enterprises in the town has grown to over 2,200, producing approximately 220 million pairs of shoes annually, with a production value nearing 7 billion yuan [5] Industry Upgrading and Transformation - Local government initiatives have led to the establishment of a modern shoe industry park, providing standardized factories and facilities to support enterprise upgrades [6] - Financial institutions have utilized central bank re-lending to offer low-cost loans to shoe enterprises, effectively reducing their financing costs [6] Conclusion - The success of Xinyu Small Town illustrates the critical role of financial support in fostering industrial diversification and the growth of emerging sectors, contributing to the overall economic development of the region [7]
陈光炎长文剖析稀土与贸易平衡:美国超过8成精炼稀土来自中国,短期内难以改变
聪明投资者· 2025-10-13 03:33
Core Viewpoint - The article emphasizes China's strategic position in the rare earth elements (REEs) sector and its implications for U.S.-China trade relations, particularly in light of recent export controls and tariffs [8][54][86]. Group 1: China's Export Control Measures - In October 2025, China announced stricter export controls on rare earth elements and processing technologies, particularly for military and semiconductor applications [4][11]. - The export license system implemented by China has a validity period of six months, impacting global supply chains and prompting industries to adapt [8][11]. - China's management of rare earth exports reflects the vulnerabilities in the U.S. industrial and defense supply chains, leading to adjustments in trade negotiations [12][54]. Group 2: U.S. Dependency on Chinese Rare Earths - The U.S. relies on China for over 80% of its refined rare earths, which are critical for defense, electronics, and clean energy sectors [8][53]. - Experts estimate that establishing an independent U.S. supply chain for rare earths could take 5 to 15 years, highlighting the challenges in reducing dependency on China [10][54]. - The U.S. has initiated measures such as the Defense Production Act to boost domestic rare earth production, but these efforts face significant obstacles [55][61]. Group 3: Impact on Trade Relations - The role of rare earths has become a key factor in U.S.-China trade negotiations, with both sides recognizing the importance of these resources [9][12]. - China's export management of rare earths has led to a shift in trade dynamics, with the U.S. showing a willingness to make concessions in negotiations [12][90]. - The recent trade tensions have prompted the U.S. to reconsider its approach to tariffs and trade policies, particularly concerning critical materials [93][95]. Group 4: Strategic Importance of Rare Earths - Rare earth elements are essential for modern military systems, including advanced weaponry and communication technologies [42][45]. - The geopolitical significance of rare earths has increased, with China leveraging its dominance in this sector to influence international trade and security discussions [86][88]. - The ongoing tensions and management of rare earth resources underscore their role as strategic assets in global economic interactions [17][85].
消费者掉入“大额返现”“赠品丰富”优惠陷阱 线上线下诱导充值乱象调查
Xin Hua Wang· 2025-10-09 00:02
Core Points - The article highlights the prevalence of misleading marketing practices in various industries, particularly focusing on inducements for prepayment that often lead consumers to unexpected costs and limitations [1][2][3][4][5][6]. Group 1: Misleading Marketing Practices - Consumers are often lured into prepayment schemes with attractive offers that are not as beneficial as advertised, leading to financial losses [1][2]. - Specific examples include a telecommunications package that misrepresented the required prepayment amount, resulting in consumers paying more than necessary for the same benefits [2]. - The beauty industry is identified as a significant area for these deceptive practices, where consumers are pressured into making large prepayments under false pretenses of rewards [3]. Group 2: Hidden Terms and Conditions - Many businesses intentionally obscure critical terms and conditions associated with prepaid services, which consumers only discover upon attempting to use their prepaid balances [2][3]. - Examples include restrictions on the use of prepaid funds and conditions that limit the applicability of discounts or rewards, effectively binding consumers to further purchases [2][3]. Group 3: Legal and Regulatory Insights - The legal definition of "induced prepayment" is discussed, emphasizing that it often constitutes fraudulent sales or false advertising, violating consumer rights [6]. - Distinctions are made between legitimate marketing and misleading practices, with a focus on the necessity for transparency in promotional offers [6]. Group 4: Consumer Protection and Advocacy - Recommendations for consumers include documenting evidence of misleading practices and seeking recourse through consumer protection agencies or legal action if necessary [7]. - Suggestions for improving regulatory frameworks include enhancing oversight of marketing practices, clarifying legal definitions, and increasing penalties for violations [7][8]. Group 5: Industry Self-Regulation and Social Oversight - The article advocates for stronger self-regulation within industries, urging companies to adhere to ethical marketing practices and for industry associations to establish clear guidelines [8][9]. - It also calls for enhanced social supervision, encouraging public reporting of deceptive practices and establishing mechanisms for consumer advocacy [9].
全球媒体聚焦 | 《金融时报》:美国关税政策对消费品价格的影响开始显现
Sou Hu Cai Jing· 2025-10-06 05:27
Group 1 - The article highlights that despite a moderate rise in overall inflation in the U.S., the tariff policies of the Trump administration are beginning to push up consumer prices across various goods, from canned products to auto parts [1] - Official data and corporate statements indicate that as companies deplete inventories and pass on tariff costs to consumers, prices of trade-dependent goods are accelerating. For instance, audio equipment prices increased by 14%, women's clothing by 8%, and tools and hardware by 5% over the past six months [1] - The article notes that following Trump's announcement of "reciprocal tariffs" six months ago, retailers rushed to import goods before the tariffs took effect, while other companies raised prices on specific items to protect their profit margins [1] Group 2 - A report tracking imported goods reveals that since April, 11 out of 29 "softline products" (like T-shirts and shoes), 12 out of 18 "hardline products" (such as bicycles and dishwashers), and 5 out of 16 sports goods have seen price increases by retailers, indicating the impact of tariffs [3] - Ashley Furniture, the world's largest furniture manufacturer, announced price increases of 3.5% to 12% on most of its products starting October 5, with the CEO stating that the ongoing tariff situation poses significant cost challenges for the entire industry [3] - AutoZone's CEO mentioned that as the effects of tariffs become more apparent, price increases may be even larger, reflecting concerns across various sectors including food service, construction, and utilities regarding the impact of tariffs [3] Group 3 - According to Citigroup's global chief economist, currently, U.S. consumers bear 30% to 40% of the tariff costs, with about two-thirds absorbed by companies. However, it is predicted that in the coming months, the consumer burden will rise to 60%, indicating that consumers will face more impacts [4]