柜面经济迅速在柜台上打印出李大爷的银行卡流水，并为其解释每一笔钱是多会儿入的账，是哪种补助 款。李大爷听后连连点头，并对员工贴心周到的服务态度表示肯定。 事后，大堂经理表示用心服务，首先要有一颗善于体察、换位思考的心。不同的客户群体，对服务和产 品的需求也多种多样，这就要求我们在日常的服务工作中能有效识别不同的客户群体，为不同的客户群 体提供差异化服务。 服务之路任重而道远，农行张夏支行将始终坚守"服务'三农'"的初心和使命，持续践行"我为群众办实 事"的责任担当，以实际行动满足客户多元化需求，以优质服务践行金融担当的暖心善举！ 近年来，农行张夏支行坚持金融为民，积极开展"农情服务工程"，不断拓宽金融服务的广度、深度和温 度，多措并举全面提升客户服务体验，切实增强人民群众获得感、幸福感和安全感。 某天，客户李大爷急匆匆地来到农行张夏支行寻求帮助。大堂经理在交谈中了解到，李大爷是想知道卡 里余额有多少，都是什么时间打的什么钱？大堂经理告诉李大爷："在中国农业银行手机掌上银行绑定 账户信息即可查询，特别方便。"但李大爷表示：自己的手机是老年机，没有那些软件，不会使用那些 电子产品，也不敢瞎点，万一钱没了呢。 正值 ...

近日，农行济南双山支行以客户为中心，积极践行"金融为民"理念，通过高效、贴心的服务，成功帮助 一位客户解决跨行转账额度问题，并在服务过程中普及反诈知识，赢得客户高度赞誉。 急客户之所急，提升转账额度解燃眉之急 客户李先生匆匆走进中国农业银行济南双山支行营业大厅，神情焦急。大堂经理见状，立即上前询问情 况。原来，李先生和妻子因业务需要，急需向异地跨行转账一笔较大金额，但由于个人账户转账额度限 制，无法完成操作。 了解情况后，大堂经理迅速安抚李先生情绪，并引导其至柜台办理额度调整业务。在核实客户身份及转 账用途后，柜员高效完成了额度提升操作，确保李先生及时完成跨行转账。李先生对银行工作人员的快 速响应和专业服务连连称赞："真是太感谢了！你们的服务既高效又贴心，帮我解决了大问题！" 普及反诈知识，守护客户"钱袋子" 在办理业务过程中，大堂经理注意到李先生对转账操作的安全性存在一定疑虑。为增强客户防范意识， 大堂经理主动向李先生普及了反诈知识，提醒其在日常转账中需注意以下几点： 核实收款信息：转账前务必确认收款人姓名、账号及开户行信息，避免因信息错误导致资金损失。 警惕陌生链接：不点击不明来源的短信或邮件链接，谨防钓 ...

Core Viewpoint - The article highlights the proactive approach of Nantong Chongchuan Xue Tian Branch in providing personalized financial services to elderly and special needs clients, demonstrating the bank's commitment to being a reliable and accessible financial institution [1] Group 1: Service Initiatives - The branch formed a "door-to-door service team" led by the branch manager to extend services to elderly clients and those with mobility issues, completing three home visits in one day [1] - The first visit was to a senior resident, where the team assisted in completing mobile phone authentication necessary for gas bill payments, showcasing the bank's dedication to overcoming technological barriers for elderly clients [1] - During the second visit, the team helped another elderly client reset his bank card password using portable smart devices, while also educating him on security features to prevent fraud, reflecting the bank's focus on client safety [1] - The final visit involved assisting a bedridden client with a card renewal process, demonstrating the bank's flexibility and commitment to addressing urgent needs in unconventional circumstances [1] Group 2: Service Philosophy - The branch has established a "special case handling" green channel for elderly and ill clients, breaking traditional service boundaries and embodying the "service without borders" philosophy [1] - The initiative represents a shift from a reactive service model ("waiting for customers") to a proactive one ("going out to serve"), effectively addressing the "last mile" challenge in financial services [1] - The bank aims to continue enhancing its service model by integrating online and offline channels, ensuring that financial services are more accessible and empathetic to client needs [1]

Core Viewpoint - China Life Insurance Company is actively fulfilling its mission as a financial central enterprise by providing supportive services for students and parents during the critical high school entrance examination period, enhancing their experience and ensuring peace of mind [1][10]. Group 1: Digital Services - The "Guoshou High School Examination Station" leverages digital advantages to offer convenient services, allowing students and parents to easily locate nearby service points through a WeChat scan and a clear map display [2]. - Online appointment features save time and reduce the need for physical travel, making services readily accessible for exam preparation [2]. Group 2: Parental Support - The examination station includes a dedicated resting area for parents, equipped with comfortable seating and access to drinking water, helping to alleviate stress during the waiting period [4]. - Emergency medical supplies are available to address any unexpected situations, ensuring that parents can support their children without worry [4]. Group 3: Emotional Support - To help alleviate anxiety for both students and parents, the examination station features interactive areas such as "Dream Support Photo Points" and "Wish Interaction Walls," providing a space for emotional expression and encouragement [6]. - This initiative aims to foster a supportive environment, allowing parents to share their concerns and students to receive timely guidance [6]. Group 4: Community Engagement - On the last day of the examination, the station will serve as a public recycling energy station, encouraging students to donate used examination materials, promoting a culture of giving and environmental responsibility [8]. - This initiative not only supports those in need but also allows students to find joy in helping others, marking a meaningful conclusion to their examination journey [8]. Group 5: Commitment to Service - The examination station redefines additional services outside the examination hall, showcasing the company's commitment to serving the community with warmth and sincerity [10]. - China Life Insurance emphasizes a people-centered approach, establishing mechanisms for practical service delivery and enhancing public perception of insurance services [10].

当天上午，杨先生家中卤菜汤锅下的木柴被大风刮落，火星瞬间引燃后院的木柴并迅 速 蔓 延 至 卧 室 ， 更 令 人 揪 心 的 是 ， 放 置 于 家 中 衣 柜 、 箱 子 、 鞋 盒 的 2 0 0 余 万 元 现 金 受 损 严 重 ， 其 中 1 0 0 多 万 元 现 金 被 彻 底 烧 成 了 灰 屑 ， 剩 余 8 0 多 万 元 现 金 也 在 大 火 和 水 枪 的"双重冲击"下碳化粘连。 望着被烧的家和现金，一家人几近崩溃。 当天下午，近乎绝望的杨先生抱着最后一丝希望，拨通了农业银行涡阳县支行龙山分所电话。 得知情况后，农业银行工作人员第一时间赶赴现场，指导妥善保管火烧币，避免二次损毁，并 协助杨先生申请特殊残缺污损人民币鉴定兑换。 中国人民银行亳州市分行获悉相关情况后，高度重视，立即启动应急预案，开辟绿色通道，抽 调专业骨干组成鉴定小组，开展火烧币清兑工作。 端午节前夕，在中国人民银行亳州市分行的门口，一群工作人员正站得整整齐齐，准备拍一张 合影。就在几天前，他们刚刚经历了一场惊心动魄的抢救行动。 拿到火烧币后，中国人民银行亳州市分行与农业银行涡阳县支行分头行动。对轻度损毁的现 金，由农 ...

Core Viewpoint - The leadership transition at Shenwan Hongyuan aims to enhance research quality and align with national development strategies, emphasizing the importance of sustainable growth and innovation in the research sector [1][2] Group 1: Leadership Changes - Zhou Haichen is no longer the General Manager of Shenwan Hongyuan Research, with Wang Sheng taking over the role, responsible for overall management [1] - Liu Jian, the Chairman, highlighted Wang Sheng's professional capabilities and commitment to customer service, indicating a focus on high-quality research and the importance of party leadership in guiding research efforts [1] Group 2: Research Focus and Strategy - The research department is expected to deepen its role in supporting national strategies, enhance data capabilities, and develop intelligent research methodologies [2] - The goal is to optimize the "investment research + production research + policy research" system to contribute to the establishment of a first-class investment bank and investment institution [2] Group 3: Commitment to Quality and Innovation - The new leadership is tasked with continuing the legacy of the "century-old team" spirit, focusing on macro trends and industrial changes while optimizing research models [1] - There is a strong emphasis on deep, forward-looking research to expand the brand influence of the research department [1]

今年3月，"万亿长行给力湖南"长沙银行千企万户大走访启动，聚焦"进园区、访协会、走企业、拓商圈、联社 区、入乡村"六个阵地，通过贯穿全年、覆盖全省的大走访，面对面倾听客户心声，实打实解决企业诉求，切实 落实中央、省、市关于金融服务实体、金融支持小微企业融资的决策部署。 裕南街街道是长沙市中心的老城区，下辖12个社区，常住人口约6.5万。这里既有东瓜山飘香四溢的夜市烟火，又 坐拥南郊公园绿意盎然的城市氧吧，历史韵味与现代活力在此交融共生。此次与裕南街街道的合作，正是长沙银 行深耕社区生态、延伸服务触角的又一创新实践——通过趣味运动会这一载体，将金融服务从"柜台"延伸到"广 场"，让"金融为民"的理念真正融入社区肌理。 长沙银行自1997年成立以来，始终以社区为中心，服务银发群体、助力小微企业，打造了"超能力俱乐部"和"布蕉 绿亲子俱乐部"等特色平台。位于裕南街街道蓝湾国际广场的长沙银行华兴支行，是长沙银行华龙支行下辖的特 色网点。华兴支行一直深耕社区金融，聚焦银发客群服务，华兴支行联合向东南社区/杏花园社区，举办艺术课 堂、节日活动及金融知识普及等活动100余场，并搭建线上社群提供便捷服务200余次。裕南街街道 ...

Core Insights - The company has been enhancing its financial services to support the real economy and improve the quality of life for citizens since 2025, demonstrating its commitment as a state-owned bank [1][2][3] Group 1: Financial Education and Consumer Protection - The company emphasizes financial education to build a risk prevention framework, actively engaging in consumer rights protection and creating a harmonious financial consumption environment [1] - In 2023, the company expanded its financial education outreach by organizing events in community centers and schools, focusing on preventing illegal fundraising and financial fraud, particularly targeting elderly and student demographics [1] Group 2: Innovative Service Solutions - The company introduced a "Change Service Optimization Plan" to address the cash exchange needs of local merchants, establishing dedicated service windows and appointment systems [2] - A mobile financial service team was created to assist businesses and elderly clients with banking services, completing 90 on-site card issuance services for enterprises and 17 special services for elderly customers in 2023 [2] Group 3: Targeted Support for Enterprises - The company launched a "Thousand Enterprises and Ten Thousand Households" initiative to visit and understand local businesses' needs, implementing a tailored service mechanism [3] - In February, a customized bill discounting solution was provided to a specialized enterprise, facilitating a quick release of 10 million yuan to alleviate cash flow pressures [3] - By the end of Q1, the company had issued over 6 billion yuan in inclusive loans, benefiting nearly 800 small and micro enterprises, thereby significantly supporting the development of the real economy [3]

对于今后发展，许建平表示，兰州银行将坚守"金融为民"的初心使命，以更饱满的热情、更昂扬的斗 志，抢抓机遇、乘势而上，以稳健经营筑牢发展根基，以创新服务赋能实体经济，以责任担当回馈社会 关切，以长效回报践行"客户至上、股东为本"的价值追求，不负时代机遇，不负社会各界信任。让兰州 银行携手并进，以更坚定的步伐、更坚实的成果，共同谱写金融为民、服务发展的新篇章。 5月15日下午，兰州银行（001227）（001227.SZ）在全景网顺利召开2024年度暨2025年第一季度业绩说 明会。兰州银行党委书记、董事长许建平，党委副书记、董事、行长刘敏，独立董事方文彬，董事、董 事会秘书张少伟，公司业务部总经理李胜龙，计划财务部总经理高雪梅，保荐代表人曾琨杰，保荐代表 人田斌等领导嘉宾出席活动并与投资者进行实时在线交流。 兰州银行党委书记、董事长许建平在致辞中表示，2024年和2025年第一季度，兰州银行持续秉承审慎稳 健经营理念，积极响应国家政策，紧密围绕服务地方经济发展、履行社会责任、提升投资者回报等关键 任务，砥砺奋进，克服重重困难挑战，取得了好于预期的成绩。 从经营业绩看，兰州银行的经营业绩稳步提升，发展动能强劲有力 ...

Group 1 - The core viewpoint of the articles highlights the importance of personalized banking services, exemplified by the proactive approach of Yizheng Rural Commercial Bank in providing home service to clients in need [1][2] - Yizheng Rural Commercial Bank has implemented a "special customer service response mechanism" to address unique client situations, demonstrating their commitment to customer care [1] - The bank's initiative to create a "network + home service" model and the "Little Round Service Team" brand reflects its dedication to enhancing service quality and extending its service reach [2] Group 2 - The bank aims to expand the "Little Round Service Team" in response to positive customer feedback, indicating a strategy for continuous improvement in service delivery [2] - The case of client Chen Tingjin illustrates the bank's effective communication and support, which has led to high customer satisfaction and appreciation [1] - Yizheng Rural Commercial Bank's actions embody the principle of "finance for the people," reinforcing its mission to provide thoughtful and comprehensive services to its clients [2]