Core Insights - The China Consumer Association reported a total of 461,767 consumer complaints in Q1 2025, representing a year-on-year increase of 33.33% [1] - The total economic loss recovered for consumers was 23.723 million yuan, with 585 complaints resulting in double compensation due to fraudulent behavior by operators [1] Complaint Categories - Contract issues accounted for 26.56% of complaints, followed closely by after-sales service at 26.07% and quality issues at 19.67% [1] - Complaints related to false advertising, safety, pricing, counterfeiting, personal rights, and measurement issues made up the remaining categories, with notable increases in false advertising, counterfeiting, and safety complaints compared to Q1 2024 [1] Types of Complaints - Product-related complaints totaled 245,964, making up 53.27% of all complaints, while service-related complaints were 190,382, accounting for 41.23% [1] - The top five categories for product complaints included home electronics, clothing and footwear, daily necessities, food, and transportation [1] Service Complaints - The leading service complaint categories included internet services, life and social services, education and training services, sales services, and cultural, entertainment, and sports services [2] - Specific issues in the film industry included difficulties in ticket refunds, mandatory purchase of 3D glasses, and discrepancies between ticket prices displayed and actual payment amounts [2] Transportation Complaints - Transportation-related complaints surged by 105.39% year-on-year, with key issues including lack of SMS notifications for successful train ticket reservations, arbitrary changes in aircraft types by airlines, and additional charges for seat selection [3] - Complaints also emerged in areas such as credit leasing, postpartum centers, online gaming account transactions, and after-sales services for electric vehicles [3]

Core Insights - In the first quarter of 2025, the China Consumers Association reported a total of 461,767 consumer complaints, marking a year-on-year increase of 33.33% [1] - The organization successfully recovered economic losses amounting to 23.723 million yuan for consumers [1] Complaint Categories - The top five categories for product complaints included home electronics, clothing and footwear, daily goods, food, and transportation [1] - Compared to the first quarter of 2024, the proportion of complaints in clothing and footwear, as well as daily goods, has increased, while complaints related to agricultural production materials have decreased [1] Service Categories - The leading categories for service complaints were internet services, life and social services, education and training services, sales services, and cultural, entertainment, and sports services [1] - In comparison to the first quarter of 2024, there was an increase in the proportion of complaints in financial services, cultural, entertainment, and sports services, and public facilities services, while complaints in life and social services, internet services, and telecommunications services saw a decline [1]

4月14日，记者从上海市消保委获悉，2025年一季度(统计时间2024年12月21日至2025年3月20日)，全市 消保委共处理消费者投诉69377件，同比增长16.51%，推进企业先行和解12.49万件。消费者主要反映： 一是商家、主播虚假营销或未明示产品规格参数，出现货不对板、规格尺寸与展示情况严重不符等情 况；二是商品存在破损、污渍、异味等质量问题；三是售后服务缺位，响应不及时，个别消费者通过短 视频弹窗购物后，无法找到订单信息或商家客服，存在退换难等情况。(央视新闻) ...