Core Points - The article highlights the importance of customer service and care in the banking sector, particularly focusing on the elderly population [1][2] - Agricultural Bank of China (ABC) emphasizes a customer-centric service philosophy, aiming to bridge the digital divide faced by older clients [1] Group 1 - The story illustrates a specific instance where a bank employee assisted elderly customers in navigating digital banking services, showcasing the bank's commitment to customer care [1] - ABC has implemented various age-friendly services, including dedicated service channels and facilities like reading glasses and wheelchairs for elderly clients [1][2] - The bank's approach includes one-on-one guidance for elderly customers and home service options for those with mobility issues, ensuring that service is attentive and personalized [1] Group 2 - The bank aims to provide not just transactional services but also warmth and care, reinforcing its commitment to high-quality customer service [2] - ABC plans to continue enhancing its services to ensure that every customer feels valued and cared for, maintaining its foundational principles of service [2]

Core Viewpoint - Xiamen International Bank has launched a "Caring Version" mobile banking service aimed at elderly customers, leveraging digital transformation and AI technology to bridge the "digital divide" and provide convenient, safe, and personalized financial services [1][2] Group 1: Service Features - The new mobile banking service includes an upgraded "large font" mode for easier navigation, featuring differentiated color schemes and enlarged key information for better readability [1] - AI applications enhance service efficiency with a 24/7 intelligent customer service robot, voice interaction capabilities, and features for visually impaired users, including voice broadcasting and a one-click assistance function [1][2] Group 2: Financial Ecosystem - The bank is creating a senior financial ecosystem with a dedicated "Leisure Zone" that integrates online consultations with top hospitals, home service bookings, and educational content on fraud prevention, health information, and financial courses [1][2] Group 3: Tailored Services - A wealth channel is established with dedicated wealth advisors to customize financial plans for elderly clients, alongside a "one-stop" life platform covering frequent services like bill payments and social insurance handling [2] Group 4: Security Measures - The bank implements multiple security measures throughout the transaction process, utilizing advanced technology for identity verification and real-time monitoring of transactions to protect elderly customers' funds [2] Group 5: Commitment to Elderly Welfare - Xiamen International Bank emphasizes its commitment to elderly care through technological upgrades and aims to build a comprehensive service system that combines intelligent services, lifestyle ecosystems, and security guarantees to enhance the financial well-being of the elderly [2]

Investment Rating - The industry investment rating is "Outperform the Market," indicating that the industry index is expected to perform better than the market by more than 5% over the next six months [24]. Core Insights - The report highlights three significant events in the global pension sector, including the Canadian CPP's sale of its fossil energy trading platform, the Korean NPS's increase in overseas stock investments, and the UK government's legislative push for pension investments in the domestic private equity market [1][2][11]. Summary by Sections Canadian CPP's Sale of Fossil Energy Platform - On May 30, Canadian CPP Investments announced the sale of its entire 98% stake in the fossil energy acquisition platform EAP to EOG Resources for $5.6 billion. This sale does not indicate a change in CPP's investment strategy in the U.S. [6][7]. Korean NPS's Increase in Overseas Stock Investments - The Korean National Pension Service (NPS) plans to raise its overseas stock allocation target from 35.9% to 38.9% by 2026, which translates to an additional investment of approximately $26.5 billion into foreign stock markets. This strategy aims to hedge against domestic market weaknesses and enhance overall returns [9][10]. UK Government's Legislative Push for Domestic Private Equity Investments - The UK government has proposed legislation to mandate pension plans to invest in the domestic private equity market and set local investment targets. The review aims to reverse the declining trend of UK pension plans investing domestically, which has dropped from over 50% in 2012 to about 20% currently [11][12].

■本报记者王爱静 徐先生计划流转20亩闲置土地，为养老院配套专属生态农场，既实现有机食材直供，降低运营成本，又 盘活撂荒土地资源，开辟农耕疗愈、田园康养等特色服务，创造助农就业岗位，拓宽养老院收入来源， 形成"养老机构+生态农业+农户增收"的可持续发展生态。但在推进过程中，前期基建投入过多导致资 金缺口，让项目面临搁浅。 "我行上门调查项目情况，并根据徐先生情况定制多套融资方案。共富专员现场办公，当天就为他发放 了贷款。"永嘉农商银行业务管理部负责人谢南平对记者表示。 瓯海农商银行则将健康服务融入金融场景，在部分网点设立日常健康服务区，免费为老年客户提供血 压、血糖测量服务，不定期邀请口腔专家开展口腔检查专场，并定期举办"健康讲堂"，邀请专家分享四 季养生、健康知识，全方位守护老年客户身心健康。 为丰富老年群体精神文化生活，浙江各地农商银行积极探索"金融+生活"场景融合模式。比如，乐清农 商银行创建"5060俱乐部"，构建积分等级激励机制，鼓励老年客户参与志愿服务兑换生活用品。 瓯海农商银行开设"老年人玩转智能手机"系列课程，还开设"祖孙反诈课""亲子反诈课"等跨年龄层活 动，传播金融知识。其辖内部分网点设立 ...

Group 1 - The introduction of a new bus stop at Hangzhou's Third Social Welfare Institute has significantly improved transportation access for the elderly residents, allowing them to travel more easily for various purposes such as visiting family or going to the bank [2][3] - The previous bus route, 535, no longer stopped at the institute, requiring residents to walk 20 minutes to the nearest bus stop, which was inconvenient for the average age of 84 among the 1300 residents [2] - The collaboration between the welfare institute and Hangzhou Bus Group led to the establishment of a dedicated bus service (Route 135) that directly serves the institute, enhancing mobility for the elderly [3] Group 2 - The new bus service operates daily from 7:30 AM to 5:00 PM, transforming the institute from an "island of isolation" to a more accessible location for the elderly [3] - Security measures have been implemented at the bus stop, including personnel to assist residents and ensure safety during boarding and alighting [3] - Future plans include making the bus stop more senior-friendly by adding supportive seating and wheelchair-accessible pathways, as well as providing information on public transport connections [3]

Group 1 - The core product, Xiaodu Smart Health Screen, is designed for elderly users, integrating health monitoring, medical consultation, and emergency call features, and has received positive feedback from users on JD.com [1][3] - The device provides 24/7 online consultation with top-tier hospital doctors, with an average response time of 30 seconds, enhancing accessibility for elderly users [1][3] - The platform supports multi-party video consultations, allowing family members to join remotely, which facilitates communication between doctors, patients, and family members [3] Group 2 - The increasing aging population is driving demand for home-based elderly care, emphasizing the need for health, safety, and emotional companionship [5] - Xiaodu Technology has been enhancing its products for elderly users since 2018, with over 50 million households using its products, 40% of which are elderly households [5] - The collaboration between JD Internet Hospital and Xiaodu Smart Health Screen represents a significant step in expanding online medical services and exploring health care models for the elderly [5]