金融消费者权益保护

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江苏金融监管局以 “组合拳” 绘就金融民生画卷
Jiang Nan Shi Bao· 2025-09-24 04:02
Core Viewpoint - Jiangsu Financial Regulatory Bureau is implementing a comprehensive set of measures to enhance financial services, focusing on consumer protection and financial support for businesses and individuals [1][2][3][4][5][6][7] Group 1: Financial Support Initiatives - The bureau is promoting personal consumption loans and service industry loans with interest subsidy policies, effectively lowering financing costs and stimulating consumer potential [2] - By mid-2025, the health insurance premium income in Jiangsu reached 32.659 billion yuan, with claims amounting to 8.724 billion yuan, indicating a growing insurance market [2] - Various local initiatives, such as "Su Xin Action" in Suqian and "Red Salt Loan" in Yancheng, have successfully provided significant credit support to businesses and individual entrepreneurs [2] Group 2: Consumer Protection Measures - A coordinated mechanism for financial consumer rights protection has been established, focusing on combating illegal intermediaries and enhancing information sharing among departments [3] - The bureau has initiated collective actions against illegal activities, leading to numerous cases being filed by law enforcement [3] - The establishment of a city-level mechanism in Xuzhou for illegal intermediary governance demonstrates a collaborative approach to maintaining financial order [3] Group 3: Enhanced Financial Services - Jiangsu is improving accessibility in pension finance by promoting barrier-free facilities and developing personal and commercial pension products [4] - By mid-2025, personal pension insurance premium income reached 1.366 billion yuan, covering 110,100 individuals, while commercial pension accounts totaled 580 million yuan [4] - Financial services for foreign nationals are being optimized, including the integration of foreign banks into domestic payment systems and the provision of multilingual support [4] Group 4: Financial Education and Awareness - A multi-channel financial education network has been established, focusing on community engagement and innovative outreach methods [5] - Initiatives like the "Financial Protection in 100 Communities" campaign and the creation of financial safety maps aim to enhance public financial literacy [5] - Localized financial education efforts, such as the use of regional dialects and creative materials, are being employed to make financial knowledge more accessible [5] Group 5: Dispute Resolution and Accessibility - The bureau is expanding financial dispute mediation services, with plans to add 100 new mediation points across the province by 2025 [6] - Innovative solutions for financing challenges, such as a quick loan application process and targeted agricultural loans, are being implemented to improve access to finance for small businesses [6] - The rapid response to insurance needs for new energy vehicles in Nanjing highlights the bureau's commitment to addressing consumer concerns promptly [6] Group 6: Overall Impact - Jiangsu Financial Regulatory Bureau aims to create a reliable financial environment that supports both businesses and consumers, acting as a "safety shield" and "warm bridge" for the community [7]
鼎和保险广西分公司开展2025年金融教育宣传周活动 关爱银龄暖人心
Cai Fu Zai Xian· 2025-09-24 03:46
Core Viewpoint - The event organized by Dinghe Insurance Guangxi Branch aims to enhance financial literacy and risk prevention capabilities among the elderly, focusing on their financial needs with the theme "Caring for the Elderly, Protecting Their Financial Knowledge" [1] Group 1: Event Activities - Volunteers from Dinghe Insurance Guangxi Branch conducted specialized lectures addressing issues such as financial fraud and lack of insurance knowledge among the elderly [3] - The Deputy General Manager, Du Jianxiang, explained consumer rights and financial risks commonly encountered by the elderly using simple language and typical case studies [3] - Interactive games were organized to make learning about financial consumer protection engaging, with participants actively involved in answering questions and winning prizes [3] Group 2: Community Engagement - A financial consumer rights protection promotion station was established in collaboration with Yonghe Community, serving as a long-term educational service platform for residents [6] - The event reached over 100 elderly individuals and community residents, providing both material support and reinforcing financial safety measures [6] - Dinghe Insurance Guangxi Branch plans to continue focusing on the financial needs of the elderly and conduct specialized activities in conjunction with financial education initiatives [6]
守护银发族权益 浦发银行北京分行开展“金融教育宣传周”活动
Zhong Guo Jin Rong Xin Xi Wang· 2025-09-24 03:35
Core Viewpoint - The financial regulatory authorities in China have launched a financial education campaign to enhance public financial literacy and risk prevention capabilities, particularly focusing on protecting the rights of financial consumers and investors [1][2]. Group 1: Financial Education Campaign - The financial education campaign, themed "Protecting Financial Rights and Supporting a Better Life," involves collaboration between Shanghai Pudong Development Bank (SPDB) Beijing Branch and local communities to enhance risk awareness among the public, especially the elderly [1]. - SPDB Beijing Branch organized a themed event titled "Rational Awareness, Protecting Wealth," which included financial knowledge presentations, case demonstrations, and interactive Q&A sessions aimed at making financial safety knowledge accessible and engaging for the elderly [1]. Group 2: Target Audience and Outreach - During the "Financial Education Month," SPDB Beijing Branch utilized both online and offline methods to reach over one million individuals across five core scenarios: communities, business districts, enterprises, schools, and rural areas [2]. - The bank's initiatives specifically target the elderly demographic, aiming to improve their financial literacy and risk resistance capabilities through tailored services and educational activities [2]. Group 3: Consumer Rights Protection - The protection of financial consumer rights is emphasized as a reflection of the political and people-oriented nature of financial work, which is essential for the high-quality development of financial institutions [2]. - SPDB Beijing Branch has been enhancing its consumer protection and service mechanisms, establishing differentiated service standards and processes based on the behaviors of various groups, including the elderly, new citizens, disabled individuals, and foreign residents [2].
人保寿险枣庄中支以“金融暖流”守护民生权益
Qi Lu Wan Bao· 2025-09-24 02:40
活动现场,枣庄中支的宣传展位前人头攒动。工作人员主动向过往群众递发金融知识宣传手册,围绕"防范 网络诈骗""保护个人金融信息"两大核心主题,用接地气的本地方言拆解一桩桩典型案例,让专业金融知识 变得通俗易懂。针对老年群体、青少年等重点人群,工作人员更精准发力:为老年人深入讲解养老诈骗的 隐蔽套路,为青少年普及校园金融安全常识,手把手指导大家识别"高息理财诱惑""冒充客服退款"等常见 骗局,并反复叮嘱"不轻易透露银行卡密码、不点击不明链接、不随意授权金融信息"的防骗准则,从源头 帮助公众规避金融风险。同时,工作人员耐心解答群众提出的各类金融疑问,引导大家树立科学理性的金 融消费观念,筑牢自我保护的"安全防线"。 此次活动不仅有效丰富了消费者的金融知识储备,更显著提升了公众的风险防范意识与能力。未来,人保 寿险枣庄中支将持续秉承"保障金融权益,助力美好生活"的宗旨,不断深耕金融消费者教育宣传工作,推 动金融消费环境更安全、更透明,让金融服务真正下沉民生、惠及大众,为群众的美好生活持续注入温暖 可靠的"金融暖流"。 2025年9月15日,人保寿险枣庄中支积极响应号召,参与由国家金融监督管理总局枣庄金融监管分局、枣庄 ...
浙商银行合肥分行走进汽车4S店开展金融知识宣传
Zhong Guo Jin Rong Xin Xi Wang· 2025-09-23 11:49
宣传过程中,分行员工通过设立咨询台、发放宣传折页、现场答疑等多种方式,围绕"汽车消费贷款防 骗指南""识别非法金融中介""反诈常识普及""理性借贷"等主题,结合真实案例,为群众讲解常见的金 融风险及防范措施。许多顾客在购车间隙积极参与互动,并就个人征信、贷款合规、信息安全等热点问 题进行了咨询。 转自:新华财经 近日,浙商银行合肥分行组织工作人员主动走进本地多家汽车4S店,面向车主、准车主及企业员工开 展了一场贴近民生、务实有效的金融知识宣传教育活动。本次活动是分行2025年金融知识宣传周系列活 动的重要组成部分,旨在将金融消费者权益保护工作延伸至更多生活场景,增强公众风险防范意识和能 力。 下一步,浙商银行合肥分行将继续拓展宣传渠道、创新宣传形式,推动金融知识教育常态化、场景化, 为构建健康稳定的金融环境持续贡献力量。(程曦) 编辑:穆皓 本次进店宣传活动不仅强化了银企之间的公益合作,也真正实现了金融教育"走出去""沉下去"的目标, 进一步提升了金融知识普及的精准度和实效性,展现了浙商银行践行社会责任、守护市民财富安全的坚 定承诺。 ...
马上消费全面启动2025年金融教育宣传周活动
Xin Jing Bao· 2025-09-23 10:35
为积极响应监管部门号召,提升金融消费者权益保护意识,马上消费金融股份有限公司(以下简称"马 上消费")近日积极参与由重庆金融监管局、中国人民银行重庆市分行、重庆证监局、重庆市委金融办 共同指导,由成渝金融消费者权益保护中心(重庆)、重庆市银行业协会、重庆市保险行业协会、重庆 市保险中介行业协会、重庆市证券期货业协会等多家单位主办的"2025年金融教育宣传周启动仪式暨联 合宣传活动"。本次活动主题为"保障金融权益,助力美好生活",旨在向广大民众普及金融知识,增强 风险防范意识,构建安全、稳定的金融环境。 9月16日,在重庆金融监管局部署下,马上消费积极参与"风险提示送上门"县域行活动,在永川财经职 业学院开展了一场生动活泼的进校园活动。消保数字人"马消消"成为了活动的一大亮点。"马消消"以亲 切、专业的形象出现在学生们面前。它就像一位知识渊博的小老师,耐心地解答着学生们关于金融知识 的各种疑问。 线上知识"随时学",风险提示不打烊 马上消费通过官网消费者之家、官方微信公众号、小红书、抖音、第三方媒体等多渠道发布"风险提 示""知识漫画"等,以新颖生动、通俗易懂的形式揭示金融领域非法中介行为表现形式及特点,帮助公 ...
平安银行信用卡金融教育宣传再升级,构建全场景沉浸式新体验
Cai Fu Zai Xian· 2025-09-23 07:20
Core Viewpoint - Ping An Bank's Credit Card Center is enhancing financial education in Shenzhen through innovative and interactive campaigns, focusing on consumer protection and financial literacy [1][9]. Group 1: Financial Education Initiatives - The Credit Card Center is utilizing multiple channels such as WeChat Moments, subway light boxes, and bus advertisements to integrate financial knowledge into daily life, creating an immersive educational experience [1][3]. - A new "WeChat Moments + Financial Education" platform has been established to reach a wide audience, with an expected exposure of over one million, effectively spreading consumer protection knowledge [3][9]. Group 2: Anti-Fraud Campaigns - The "Financial Knowledge Accompanying Me" initiative collaborates with the Shenzhen Banking and Insurance Consumer Protection Association to transform public transport spaces into anti-fraud awareness platforms, covering six subway stations and four bus routes [4][6]. - The Credit Card Center has introduced the "Six Methods to Identify Fraud" series, using simple language and engaging visuals to educate the public on common scams and illegal financial activities [4][6]. Group 3: Targeted Outreach Programs - The Credit Card Center is focusing on key demographics such as office workers, students, and the elderly by turning buses into "mobile classrooms" to disseminate financial knowledge [6][9]. - The "Financial Youth Riders" initiative targets vulnerable groups, including the elderly and youth, through creative consumer protection and financial education activities, enhancing their risk awareness [8][9]. Group 4: Future Commitment - The Credit Card Center aims to continue innovating in consumer protection education and channels, ensuring that financial literacy becomes an integral part of everyday life for all citizens [9].
农银人寿山东分公司积极开展“金号角·金融集市”金融教育宣传活动
Qi Lu Wan Bao· 2025-09-23 06:02
Group 1 - The core idea of the event is to enhance financial literacy and protect consumer rights through financial education initiatives [1][4] - The event featured interactive areas focused on consumer rights protection, insurance knowledge dissemination, and prevention of agent policy cancellations, attracting significant public participation [4] - The company introduced diverse educational formats, including NFC interactive tools and a blind-friendly version of financial rights materials, to improve service experience and accessibility [5] Group 2 - The company provided one-on-one consultation services and distributed educational materials on consumer rights and appropriate financial practices to address public concerns [5] - The company aims to maintain its commitment to "finance for the people" by delivering high-quality financial insurance services and fostering a safe and harmonious financial consumption environment [5]
持续补给促消费,江苏金融资源润泽千企万户
Sou Hu Cai Jing· 2025-09-23 03:54
江苏金融监管局强化牵头统筹,持续完善"大消保"工作格局,牵头建立辖区金融消费者权益保护工作协调机制,组织召开联席会议,强化部门协同与信息 共享。会同省公安厅开展金融领域"黑灰产"违法犯罪集群打击行动,聚焦不法贷款中介、非法代理维权等重点,加强刑事打击与行业监管的多元共治。通 过线索摸排、数据建模,提升精准打击力度,向公安机关移交线索数百条,全省公安机关立案数十起。江苏省保险行业协会发布《江苏保险业打击非 法"代理退保"黑灰产典型案例汇编》,推动行业协同共治。 江苏金融监管局持续推进养老金融服务提升。截至2025年6月末,江苏个人养老金保险保费收入13.66亿元,承保11.01万人;商业养老金业务累计开立账户 8.07万户,存量规模58.54亿元;全省建成养老社区7个,运营床位4090个。指导银行提升外籍来华人员金融服务。推动外资银行主动接入支付宝、微信、 银联云闪付等国内电子支付工具,为境外来华人员开立数字人民币钱包服务,实现人民币 I 类账户结算。鼓励银行开发双语购汇、小程序查询、线上预 约、批量办理等多项功能。引导银行在网点摆放多语种宣传资料,升级柜面证件读取机具功能,支持使用新、旧版外国人永久居留身份证 ...
用户信息多次被传到未知平台,融360还有哪些“惊喜”?
3 6 Ke· 2025-09-23 03:33
Core Viewpoint - Recent issues regarding serious information leakage and credit risk at Rong360 have raised public concerns, particularly about the potential impact on partner banks and consumer rights protection [1][12][14] Group 1: Information Leakage and Consumer Rights - Rong360 has been reported for violating the principle of necessity in collecting personal information, leading to significant user complaints about excessive annualized interest rates [1][11] - The platform's user information is shared with multiple third-party companies, raising concerns about unauthorized use and potential identity theft [3][4] - The recent report highlighted that users may unknowingly assume the risk of their personal information being misused after signing agreements with Rong360 [3][5] Group 2: Regulatory Environment and Compliance - The new regulations, effective from October 1, require banks to include guarantee service fees in the total financing cost and enhance consumer rights protection [10][12] - Rong360's partnerships with over 46 major banks necessitate compliance with these new regulations, placing significant responsibility on both Rong360 and its banking partners [10][12] - The regulatory framework emphasizes the need for banks to manage their partnerships with lending platforms effectively to mitigate risks associated with consumer information leakage [12][14] Group 3: Risks to Banking Partners - The potential for credit risk and reputational damage to partner banks exists if Rong360 continues to facilitate connections with unqualified lending platforms [12][14] - The multi-layered referral model used by Rong360 complicates the transparency of loan costs and risks for borrowers, increasing the likelihood of consumer grievances [8][14] - If Rong360 fails to address compliance issues before the new regulations take effect, the sustainability of its partnerships with banks may be jeopardized, leading to possible business interruptions [14]