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七章二十九条三大核心内容 三部门发文规范互联网平台价格行为
Zheng Quan Ri Bao· 2025-12-21 16:10
Core Viewpoint - The release of the "Internet Platform Pricing Behavior Rules" marks a new phase of refined and normalized price regulation in China's platform economy, aiming to reshape the responsibilities and rights among platforms, merchants, and consumers, and promote a market focused on quality and service [1][2]. Group 1: Regulatory Framework - The "Behavior Rules" consist of seven chapters and 29 articles, providing clear guidelines for pricing behavior of platform operators and merchants [1]. - The rules aim to standardize price competition, protect the pricing autonomy of operators, and safeguard consumer rights by enforcing transparent pricing practices [2][3]. Group 2: Implementation Timeline - The implementation date for the "Behavior Rules" is set for April 10, 2026, allowing time for platform operators to align their internal compliance systems with the new regulations [3]. - During the interim period, major platform operators will conduct self-assessments to ensure adherence to the rules, focusing on consumer price rights and the autonomy of platform merchants [3]. Group 3: Expected Impacts - The introduction of the "Behavior Rules" is expected to purify the market competition environment, curb unfair pricing practices, and create a fair competitive space for small and medium-sized operators [5]. - The rules will enhance consumer protection by preventing practices like data-driven price discrimination and false discounts, thereby increasing consumer trust [5]. - The guidelines will encourage platform companies to invest in technological innovation, service upgrades, and quality improvements, facilitating a shift from scale expansion to quality enhancement [5].
多部门发文 事关消费者网购
Core Viewpoint - The State Administration for Market Regulation, along with other departments, has issued guidelines to enhance product and service quality on online trading platforms, particularly focusing on live e-commerce, to ensure healthy growth and maintain quality safety standards [1][3]. Group 1: Key Measures - The guidelines emphasize improving consumer satisfaction and safety, aiming to shift from quantity to quality in online transactions through various initiatives [1][3]. - A series of innovative measures are proposed, including supporting platforms to utilize data advantages for on-demand production and encouraging the establishment of Chief Quality Officer roles to focus on quality [2][9]. - The introduction of a "product digital passport" plan aims to enhance quality safety verification and create a full-chain traceability mechanism [2][9]. Group 2: Addressing Common Issues - The guidelines address prevalent issues such as counterfeit products and inconsistent service standards, aiming to ensure consumers can purchase genuine products online [5][6]. - It promotes the establishment of online service standards and improved after-sales services, particularly for vulnerable groups like the elderly [5][6]. - The guidelines also emphasize collaborative governance, involving regulatory bodies, platforms, industry associations, and consumer organizations to create a comprehensive oversight framework [5][6]. Group 3: Implementation and Future Steps - The market regulator plans to work with relevant departments to ensure effective implementation of these policies through regular supervision and promotion of best practices [8]. - The guidelines require platforms to enhance their entry review processes and utilize digital technologies for daily management, ensuring that dishonest practices are minimized [9]. - For live e-commerce, the guidelines advocate for a quality-first selection mechanism and training for hosts, along with the establishment of a "blacklist" system to promote high-quality content and products [9].
新华解码|提升网络交易平台产品和服务质量 市场监管总局等部门部署这些新举措
Xin Hua She· 2025-12-12 16:32
Core Viewpoint - The new guidelines issued by the Market Regulation Administration aim to enhance the quality of products and services on online trading platforms, addressing issues such as product authenticity, service standardization, and consumer rights protection, thereby promoting sustainable development of the platform economy [1][2]. Group 1: New Measures - The guidelines establish a quality closed-loop system connecting supply, operation, regulation, and consumption, shifting the platform economy focus from "scale expansion" to "quality improvement" [1]. - Emphasis is placed on product innovation and service standardization at the supply end, while the operational end strengthens the responsibilities of platforms and operators for quality control [1]. - Regulatory innovations are introduced to enhance effectiveness, ensuring that violations are effectively addressed, and consumer rights protection is optimized [1]. Group 2: Key Features - The guidelines highlight three notable characteristics: 1. Technological empowerment, supporting platforms in using technology to enhance consumer experience and improve regulatory precision through big data and AI [2]. 2. Focus on emerging business models, particularly live commerce, with specific mechanisms for product selection, training requirements, and a "blacklist" system to ensure quality and safety [2]. 3. Strengthened collaborative governance, involving multiple stakeholders such as platforms, industry associations, and consumer organizations to create a comprehensive regulatory framework [2]. Group 3: Addressing Consumer Concerns - The guidelines propose measures to ensure product authenticity by cracking down on counterfeit goods and implementing quality safety verification systems, allowing consumers to shop with confidence [3]. - Improvements in online service standards and after-sales support are emphasized, including dedicated hotlines for elderly consumers and mechanisms for quick resolution of issues [3]. - The dual approach of development and governance aims to transform online trading platforms from "large quantity" to "high quality" [3]. Group 4: Governance and Regulation - Introduction of a "product digital passport" initiative to enhance quality safety verification and traceability, allowing consumers to verify product authenticity [4]. - Development of a national quality safety monitoring and early warning platform to proactively manage risks rather than reactively address violations [4]. - A comprehensive quality management strategy is outlined, focusing on different requirements for platforms, operators, and live commerce to collectively enhance product and service quality [4]. Group 5: Requirements for Platforms and Operators - Platforms are required to enforce strict entry and listing audits, utilizing digital and AI technologies for daily management and incorporating credit regulatory data into their operational decisions [5]. - Operators are encouraged to establish comprehensive quality control systems from supplier management to quality traceability and recall processes [5]. - For live commerce, guidelines suggest creating a "quality first" product selection mechanism and enhancing the quality training of hosts, alongside establishing a blacklist system [5].
新华解码丨提升网络交易平台产品和服务质量 市场监管总局等部门部署这些新举措
Xin Hua Wang· 2025-12-12 14:54
Core Viewpoint - The article discusses new measures introduced by the Market Regulation Administration and other departments to enhance the quality of products and services on online trading platforms, addressing issues such as product authenticity, service standards, and consumer rights protection. Group 1: New Measures and Their Impact - The guiding opinions aim to create a quality closed loop by connecting the supply side, operation side, regulatory side, and consumer side, facilitating a shift from "scale expansion" to "quality improvement" in platform economy [1] - The measures focus on product innovation and standardized services on the supply side, reinforcing the responsibility of platforms and operators on the operation side, innovating regulatory methods on the regulatory side, and optimizing consumer rights protection on the consumer side [1] Group 2: Key Features of the Guiding Opinions - The opinions emphasize technological empowerment, supporting platforms in using technology to enhance consumer experience and encouraging the use of big data and AI for precise quality regulation [2] - They focus on emerging business models, particularly live commerce, by establishing selection mechanisms, training requirements, and a "blacklist" system to ensure quality and safety [2] - The opinions promote collaborative governance, clarifying the roles of regulatory bodies while encouraging participation from platforms, industry associations, and consumer organizations to create a cooperative regulatory environment [2] Group 3: Addressing Consumer Concerns - The guiding opinions propose measures to ensure product authenticity by cracking down on counterfeit goods and implementing quality safety coding verification, allowing consumers to purchase with confidence [3] - They aim to improve service quality by standardizing online service protocols, enhancing after-sales service, and providing dedicated support for elderly consumers [3] - The opinions establish mechanisms for rapid issue resolution, such as "preliminary reconciliation" and "one-click evidence submission," to facilitate consumer rights protection [3] Group 4: Development and Governance Strategies - In terms of development, the opinions encourage platforms to leverage data advantages for on-demand production and to establish chief quality officer roles to prioritize quality in algorithms [4] - The governance aspect includes introducing a "product digital passport" initiative for quality safety verification and creating a national monitoring platform for proactive risk management [4] - The guiding opinions advocate for a comprehensive approach to quality management, focusing on different requirements for platforms, operators, and live commerce to enhance overall product and service quality [4] Group 5: Specific Requirements for Platforms and Operators - The opinions mandate strict entry and listing audits for platform enterprises, utilizing digital and AI technologies for daily management and making credit regulatory data a key factor in platform operations [5] - For operators within platforms, the opinions require the establishment of a comprehensive quality control system from supplier management to quality traceability and recall [5] - In the live commerce sector, the opinions suggest creating a "quality first" selection mechanism and enhancing the quality training of hosts, along with implementing a blacklist system [5]
直播天地的“杭州引力”
Hang Zhou Ri Bao· 2025-12-12 02:27
Core Insights - The article highlights the transformation of Hangzhou into a leading hub for live-streaming e-commerce, with a clear goal set for 2027 to establish a high-quality platform economy development system [3][13]. Group 1: Industry Growth and Development - Hangzhou's live-streaming e-commerce industry has seen significant growth, with 4.86 million live-streaming sessions and a transaction volume of 364 billion yuan from January to October 2025, projected to exceed 420 billion yuan for the entire year [8]. - The city has established a complete industrial chain involving over 15,000 market entities related to live-streaming, including platforms, supply chains, and MCN organizations [12]. - The local government is actively supporting new consumption and brand development, contributing to the sustained growth of domestic brands [7][12]. Group 2: Individual Success Stories - The article features the journey of a successful live-streamer, Xiao Wu, who transitioned from selling fruit to becoming a top seller for multiple brands, demonstrating the potential for personal growth within the industry [5][14]. - Other entrepreneurs, such as Li Jing and Zhang Zipin, have successfully expanded their brand from fur to a full seasonal women's clothing line by relocating their production to Hangzhou, achieving significant sales milestones [6]. - Lin Yilun, a well-known live-streamer, has shifted his focus from merely selling products to sharing cultural stories, enhancing the viewer experience and deepening the connection with the audience [10][11]. Group 3: Strategic Shifts and Future Outlook - The live-streaming e-commerce sector in Hangzhou is moving from a phase driven by traffic to one focused on innovation and quality improvement [12]. - The city's strategic plans, including the "New E-commerce Capital Action," aim to create broader development opportunities for the live-streaming industry [13]. - The influx of top influencers and celebrities into Hangzhou reflects the city's growing significance in the live-streaming landscape, indicating a strong "siphoning effect" that attracts talent and investment [12].
新国标来了,外卖大战能走出“囚徒困境”么?
Ren Min Ri Bao· 2025-12-07 02:39
Core Viewpoint - The new national standard for food delivery platforms aims to regulate service management behaviors and improve service quality, addressing issues arising from the subsidy wars among platforms [1] Group 1: Consumer Impact - While low prices attract consumers, consistently pricing below cost raises concerns about the sustainability and quality of food delivery services [2] - The intense competition has led to a significant drop in the average dining price for restaurants, reverting to levels seen a decade ago, which negatively impacts merchant profits [2] Group 2: Merchant Impact - Merchants are compelled to offer discounts due to the subsidy wars, resulting in increased orders but not necessarily higher profits, leading to a situation where they either struggle to survive or cut costs in less visible areas [2] Group 3: Platform Financials - Major platforms like Alibaba, Meituan, and JD have collectively spent an additional 61.4 billion yuan in the third quarter compared to the same period in 2024, averaging a daily expenditure of approximately 680 million yuan [2] - The platforms acknowledge that the price wars have not generated incremental value for the industry and are unsustainable [2] Group 4: New Regulations - The new standard mandates that platforms cannot force merchants into price promotions, ensuring that promotional activities are voluntary [3][4] - It requires platforms to verify the legitimacy of merchants, including their business licenses and food operation permits, to eliminate "ghost kitchens" that lack physical storefronts [5][6] - The regulations also provide delivery personnel with rights to reasonable working hours and breaks, aiming to reduce the risks associated with overwork [7][8] Group 5: Industry Outlook - The introduction of the new national standard is seen as a pathway for the food delivery industry to transition from a model driven by cash burn and competition to one focused on service quality and sustainable growth [9]
城市24小时 | 身处“第一梯队”,浙江“急”什么?
Mei Ri Jing Ji Xin Wen· 2025-07-16 16:08
Core Insights - Zhejiang Province is emphasizing the high-quality development of its platform economy, aiming to establish itself as a strong province in this sector through a three-year action plan focused on creating six new benchmarks [1][2]. Group 1: Development Strategy - The six new benchmarks include: 1. Fostering technology-driven innovation 2. Building a modern industrial system through digital and physical integration 3. Enhancing international competitiveness through open collaboration 4. Stimulating consumer activity by balancing supply and demand 5. Promoting harmonious labor relations for public welfare 6. Establishing modern governance practices [1][2]. Group 2: Current Status and Challenges - As of now, Zhejiang has over 850 platform enterprises, a significant increase from 310 two years ago, maintaining a leading position in terms of both quantity and transaction volume nationally [2]. - However, the province faces increasing competition as more regions prioritize platform economies, making it challenging to retain its leading status [2]. Group 3: Technological Advancements - Emerging technologies such as AI and supply chain intelligence are identified as new growth points for platform enterprises, with a focus on encouraging transformation towards high-tech enterprises [3]. Group 4: Future Goals - Zhejiang aims to exceed 1,000 platform enterprises by 2027, with over 50 achieving a scale of 10 billion yuan in revenue, and a total platform enterprise revenue target of 2.2 trillion yuan [5].
浙江平台经济三年行动计划出炉:到2027年平台企业超千家
news flash· 2025-07-15 06:35
Core Viewpoint - Zhejiang Province is advancing a three-year action plan for high-quality development of the platform economy, aiming to significantly increase the number of platform enterprises and their economic contributions by 2027 [1] Group 1: Goals and Targets - By 2027, the number of platform enterprises in Zhejiang is expected to exceed 1,000 [1] - The plan targets over 50 platform enterprises with a scale of 10 billion yuan [1] - The active online business entities are projected to reach 10 million [1] Group 2: Economic Impact - The total revenue of platform enterprises is anticipated to reach 2.2 trillion yuan [1] - The annual growth rate of online retail sales is expected to maintain at 5% [1] - There is an emphasis on significantly improving consumer satisfaction in online shopping [1]
推进三年行动计划 打造六个新标杆 浙江加快平台经济高质量发展强省建设
Mei Ri Shang Bao· 2025-07-14 22:22
Core Viewpoint - Zhejiang Province is focusing on high-quality development of the platform economy, with over 850 platform enterprises currently, and aims to increase this number to over 1,000 by 2027, including more than 50 enterprises with a revenue of over 10 billion yuan [1][2]. Group 1: Economic Growth and Employment - In 2024, Zhejiang's cross-border e-commerce exports are projected to exceed 350 billion yuan, representing a 10% growth and accounting for 9.2% of the province's total exports [1]. - Online retail sales in Zhejiang have increased by 8.4% year-on-year, becoming the largest contributor to social consumption [1]. - The platform economy has created over 10 million jobs in Zhejiang, significantly contributing to employment and the construction of a common prosperity demonstration zone [1]. Group 2: Strategic Initiatives - The three-year action plan includes creating six new benchmarks, focusing on transforming leading and niche platform enterprises into high-tech companies, with an emphasis on R&D and emerging fields like large models [2]. - Alibaba plans to invest 380 billion yuan over the next three years to build AI infrastructure, reinforcing its "AI + e-commerce" strategy [2]. - The "platform + industry" dual empowerment initiative has led to successful examples like the live-streaming model in Shaoxing, which has cultivated over 30 benchmark live-streaming rooms [2]. Group 3: Export and Quality Control - The "Global Industry Belt Export" initiative, launched in collaboration with Alibaba, has facilitated rapid growth in exports across 40 industrial chains, targeting markets in Europe, Southeast Asia, and the Middle East [3]. - Various support measures for platform enterprises include enhancing online transaction quality, establishing brand alliances, and improving green product supply and sales [3]. Group 4: Employment and Governance - The platform economy serves as a significant employment reservoir, with over 2.7 million new employment groups in Zhejiang, including delivery riders and online hosts [4]. - The introduction of the "Zhejiang Little Brother Code" aims to streamline delivery processes for riders, enhancing efficiency in urban logistics [4]. - Zhejiang is committed to integrating new employment groups into public governance, focusing on comprehensive policies to manage the unique characteristics of this workforce [4]. Group 5: Regulatory Framework - The province is advancing a modern governance approach that emphasizes service-oriented regulation, implementing a credit system for millions of business entities [4]. - Continuous efforts will be made to strengthen compliance governance among platform enterprises, ensuring they fulfill their responsibilities in merchant qualification and consumer rights protection [4].
浙江省省长刘捷:持续擦亮平台经济“金名片”
news flash· 2025-07-10 12:35
Core Viewpoint - The Zhejiang Provincial Economic Development Conference emphasizes the importance of promoting high-quality development in the platform economy to enhance the province's development capabilities, innovation vitality, business environment, and regulatory mechanisms [1] Group 1 - The conference aims to strengthen the platform economy as a key component of Zhejiang's economic identity, referred to as the "golden business card" of the province [1] - The provincial government is committed to supporting the construction of a common prosperity demonstration zone and accelerating the establishment of an innovative Zhejiang and a high-level open strong province [1]