Core Insights - Amazon's report on global e-commerce trends highlights emerging consumer preferences and market opportunities driven by technology and emotional needs [1][2]. Group 1: AI-Driven Consumer Trends - Trend 1: AI Quality Space emphasizes the transformation of homes into emotionally interactive environments, with over 65% of consumers in Europe and the US willing to spend more on smart home products [3][4]. - Trend 2: The Sleep Economy is gaining traction, with 37% of American adults reporting decreased sleep quality in 2023, leading to increased demand for sleep-enhancing products and services [8][10][11]. - Trend 3: Happiness in the Workplace focuses on ergonomic office designs that enhance comfort and productivity, reflecting a shift in consumer expectations for workspaces [13][14]. Group 2: Lifestyle and Experience Trends - Trend 4: Technology's Subtle Integration highlights a consumer preference for seamless tech experiences that enhance quality of life without being intrusive [15]. - Trend 5: The Pet Economy is projected to grow by 45% over the next six years, with 55% of pet owners in Europe and Japan willing to invest more in pet healthcare and products, indicating a shift towards emotional spending [16][17][19]. - Trend 6: Outdoor Cooking reflects a growing interest in camping and outdoor culinary experiences, creating demand for specialized outdoor cooking equipment and supplies [20][21][22]. Group 3: Mobility and Youth Trends - Trend 7: The Mobile Treasure Chest describes vehicles evolving into multifunctional spaces, enhancing comfort and utility for consumers [23][24][27]. - Trend 8: The Z Generation is characterized by value-driven consumption, emphasizing sustainability, personalization, and experiential purchases [28][29][30]. - Trend 9: The Fitness Vanguard focuses on the increasing demand for personalized and efficient fitness solutions, supported by technological advancements in the health and fitness industry [31][34]. Group 4: Gaming and Cultural Trends - Trend 10: The Gaming Enthusiast market is rapidly expanding, particularly in emerging markets, with a strong demand for high-performance gaming equipment and immersive experiences [35][36][38]. - The report identifies three key drivers of these trends: accelerated technology, emotional shifts, and evolving lifestyles, reflecting the complex needs of contemporary consumers [39][40].

Core Viewpoint - The article discusses the decline of WeMakePrice, a prominent South Korean e-commerce platform, highlighting its bankruptcy as a significant event in the e-commerce industry, reflecting broader challenges faced by online retail businesses in a tough economic environment [4][9][16]. Group 1: WeMakePrice's Journey - WeMakePrice was established during the early days of South Korean e-commerce, quickly rising to prominence alongside platforms like Coupang and Tmon through social commerce and group buying models [8]. - At its peak in 2019, WeMakePrice achieved annual sales of over 465.3 billion KRW (approximately 400 million USD), becoming a star in the South Korean e-commerce market [8]. - The company faced increasing competition and market changes, particularly from Coupang, which leveraged logistics and capital to become a dominant player [8][9]. - WeMakePrice's revenue plummeted to less than 200 billion KRW (approximately 170 million USD) in 2022, leading to its acquisition by Singapore's Qoo10 in 2023, but financial issues persisted [9][11]. - Ultimately, WeMakePrice was declared bankrupt in September 2025, marking the end of an era for the group buying model in e-commerce [9][16]. Group 2: Wish's Decline - Wish, once valued at 14 billion USD at its IPO in December 2020, saw its market value plummet to just 1.74 million USD by 2024, reflecting a dramatic decline in its business [11][12]. - The platform's revenue fell from approximately 2.1 billion USD in 2021 to about 570 million USD in 2022, and further down to around 56 million USD in Q3 2023, indicating severe financial distress [11][12]. - Wish faced significant challenges, including a crisis of trust with merchants due to delayed payments and penalties, leading to a mass exodus of sellers from the platform [12][13]. - The company's attempts to improve user experience and merchant relations were insufficient to reverse its decline, culminating in its sale to Qoo10 for a mere fraction of its peak valuation [12][16]. Group 3: Industry Implications - The failures of WeMakePrice and Wish illustrate a shift in the e-commerce landscape towards "stock competition," where traditional growth strategies based on traffic and capital are no longer viable [16]. - The article emphasizes that companies must adapt to survive, focusing on sustainable cash flow, user value, and operational efficiency to thrive in a challenging economic climate [16]. - The downfall of these giants signals not just an end but a new beginning for the industry, as more efficient and user-centric players are likely to emerge [16].

11月17日港股市场，北水成交净买入84.48亿港元，其中港股通(沪)成交净买入43.35亿港元，港股通(深)成交净买入41.13亿 港元。 北水净买入最多的个股是盈富基金(02800)、阿里巴巴-W(09988)、小米集团-W(01810)。北水净卖出最多的个股是赣锋锂业 (01772)、中芯国际(00981)、小鹏汽车-W(09868)。 | 股票名称 | 买入额 | 卖出额 | 买卖总额 | | --- | --- | --- | --- | | | | | 净流入 | | 阿里巴巴-W HK 09988 | 36.76 乙 | 28.08亿 | 64.84 乙 | | | | | +8.68亿 | | 盈富县金 | 32.68 亿 | 8780.22万 | 33.56亿 | | HK 02800 | | | +31.80 亿 | | 中芯国际 | 10.25 亿 | 10.55亿 | 20.80亿 | | HK 00981 | | | -2915.29万 | | 腾讯控股 | 7.77 亿 | 9.57亿 | 17.35 Z | | HK 00700 | | | -1.80 亿 | | 小米集团-W ...

高盛研报指，京东第三季收入增长稳健，高于该行预期；基于京东的零售规模，独特1P在线直销及市 场平台模式，以及内部仓储和供应链能力，予其"买入"评级，美股目标价45美元。另外，花旗维持集团 美股目标价44美元及"买入"评级。(格隆汇) 京东(JD.US)盘前涨1.3%，报29.7美元。消息面上，京东集团此前公布，第三季度收入为2,991亿元，同 比增长14.9%，超出预期；非GAAP净利润达58亿元，亦超预期。期内服务收入同比增长30.8%，创近两 年来的新高，收入占比进一步提升至24.4%的历史新高。 ...

Core Viewpoint - The article discusses the issue of false advertising in consumer scenarios and provides a comprehensive guide on effective complaint channels to resolve disputes [1][2][5] Group 1: Initial Communication - The first step in addressing false advertising is to communicate directly with the merchant through official customer service channels [1][2] - Examples of communication methods include contacting customer service on e-commerce platforms, visiting physical stores with promotional materials, and calling the merchant's hotline [1][2] - A case is presented where a consumer received a refund after reporting a weight loss product that did not deliver promised results [1] Group 2: Advanced Rights Protection - The 12315 national platform serves as a primary channel for consumer rights protection, offering a structured complaint process with enforceability [2][3] - Consumers can submit complaints via phone or online, and must provide evidence such as promotional screenshots and purchase receipts [2] - A case is highlighted where a training institution was penalized for false advertising after a complaint was filed through 12315 [3] Group 3: Third-Party Complaint Platforms - Black Cat Complaints, a third-party platform, enhances the visibility of complaints, prompting quicker responses from companies [4] - The process involves using a mini-program to submit complaints, with tips on how to effectively describe the issue [4] - Industry-specific complaint channels are recommended for targeted issues, such as tourism and financial products [4] Group 4: Legal Measures - If previous channels fail, legal actions such as filing a lawsuit or arbitration can be pursued [5] - Necessary materials for court include a complaint statement and evidence list, with specific courts designated based on the defendant's location [5] - Collective lawsuits can be initiated for systemic false advertising cases [5] Group 5: Key Principles for Rights Protection - Evidence is crucial at all stages, including saving promotional materials and maintaining records of purchases and communications [5] - Timeliness is emphasized, with a recommendation to act quickly upon discovering false advertising [5] - A strategic approach combining initial communication, formal complaints, and legal action is advised for effective resolution [5]

在现代商业社会中，消费者与企业之间的纠纷时有发生。当遇到服务质量问题、产品缺陷或不诚信经营 时，很多消费者常常感到维权无门。实际上，除了大家熟知的12315平台外，还有多个正规、高效的投 诉渠道可以帮助消费者解决问题。今天我们就来系统梳理一下当前主流的几种企业投诉途径。 一、官方投诉渠道及其特点 1. 全国12315平台 作为市场监管总局主办的官方投诉平台 【下载黑猫投诉客户端】，12315是消费者维权的重要渠道。该 平台支持网站、APP、小程序等多种投诉方式，处理范围涵盖产品质量、价格欺诈、虚假宣传等多个方 面。其最大优势在于具有行政执法权，可以对违规企业进行立案调查并实施行政处罚。不过，由于投诉 量较大，处理周期可能相对较长。 2. 工信部电信用户申诉受理中心 专门处理通信服务领域的投诉，包括移动、联通、电信等运营商的服务问题。该平台针对性强，在处理 通信资费、网络质量、套餐变更等纠纷方面效果显著，通常会在15个工作日内给出处理结果。 3. 银保监会消费者权益保护局 负责银行业和保险业消费投诉，在处理信用卡纠纷、保险理赔、理财产品销售误导等方面具有专业优 势。该机构可以对金融机构采取监管措施，保护力度较大 ...

证券之星消息，11月17日互联网电商板块较上一交易日下跌0.8%，若羽臣领跌。当日上证指数报收于 3972.03，下跌0.46%。深证成指报收于13202.0，下跌0.11%。互联网电商板块个股涨跌见下表： | 代码 | 名称 | 收盘价 | 涨跌幅 | 成交量(手) | 成交额(元) | | | --- | --- | --- | --- | --- | --- | --- | | 605136 | 丽人丽妆 | 10.04 | 2.14% | 14.83万 | | 1.48亿 | | 600539 | 师头股份 | 11.74 | 1.73% | 8.10万 | | 9500.40万 | | 300792 | 壹网壹创 | 28.86 | 1.55% | 7.77万 | | 2.21亿 | | 300518 | 新迅达 | 16.82 | 1.51% | 7.26万 | | 1.21亿 | | 002127 | 南极电商 | 3.64 | 1.39% | 34.22万 | | 1.24亿 | | 301001 | 凯淳股份 | 31.10 | 1.30% | 2.05万 | | 6371.48万 | | ...

例如，黑猫投诉作为一个公益性消费纠纷解决平台，聚集了大量用户的真实投诉案例。你可以在上面搜 索企业名称或品牌，查看是否有集中投诉的问题类型，比如"退款难""虚假宣传""服务中断"等。这些信 息对于消费前的判断非常有价值。 此外，黑猫投诉还支持多端接入，包括官网、APP、微信/支付宝/抖音小程序，使用起来非常方便。你 可以通过微博、手机号或微信快速登录，提交投诉时只需填写投诉对象、问题描述、诉求并上传相关证 据，全程一般不超过5分钟。这种低门槛的操作方式，让普通消费者也能轻松参与维权。 三、了解不同行业的针对性投诉渠道 在现代消费环境中，信息不对称常常让消费者处于被动地位。尤其是在某些行业，消费陷阱频发、服务 标准不一，稍不注意就可能"踩坑"。那么，如何在消费前主动识别风险、避免纠纷？今天我们就来聊聊 几个实用的避坑方法，并介绍一些常用的投诉渠道，帮助你在消费过程中更加从容。 一、消费前做好功课，识别行业常见"坑点" 不同行业由于服务模式、监管力度、市场成熟度不同，存在的风险点也各异。以在线教育为例，近年来 随着"知识付费"兴起，不少平台打着"包就业""速成"的旗号吸引用户，但实际上课程质量参差不齐、退 款机制 ...

（原标题：欧盟称将取消小额包裹免税；速卖通海外双11开卖丨出海周报） 21世纪经济报道记者 董静怡 近年来，东南亚各国积极推进交通绿色转型，中国车企抓住机遇，正加速布局东南亚市场。目前，泰国 已经成为众多中国新能源车企竞相投资的热土，已有超十家中国电动摩托车品牌进驻泰国，在电动两轮 车整体市场中占有率突破10%。而在越南，多地政策发力，中国电摩企业迎市场机遇。数据显示，中国 品牌市场份额已达到约28%。目前已有超过十家中国电动摩托车品牌在越南进行长期战略布局和本地化 投资。 海外双11开卖，200+品牌速卖通首日销售额反超亚马逊 11月11日，阿里速卖通海外双11全球开卖。据内部人士透露，速卖通双11首日，至少有200个品牌达成 了超亚马逊日均2倍的销售额，部分行业头部品牌如音频设备EDIFIER、行车记录仪70mai、骑行码表 iGPSPORT更是超亚马逊6-10倍爆发。速卖通正用激进的品牌策略和亚马逊争夺中高端品牌市场。9月， 速卖通启动"超级品牌出海计划"，宣布要让品牌用在亚马逊一半的成本，实现更高成交。 欧盟：将提前对价值低于150欧元的免税"小额包裹"征税 欧洲理事会当地时间11月13日宣布对进入欧 ...

中航证券指出，在稳增长政策持续加码、服务消费与文旅免税政策密集落地、入境游强势复苏的背景 下，消费链条已呈现多个结构性机会。一方面，服务消费与线上消费延续强韧增长，政策驱动下文旅、 教育等领域具备更高景气弹性；另一方面，免税渠道改革叠加入境便利化，有望成为下阶段消费复苏的 核心引擎。 提振内需+低估赛道：食品饮料ETF(515170)； 相关热门ETF： 电商龙头+新消费：港股消费ETF(513230)。 11月17日，港股三大指数集体下跌。截至午间收盘，恒生指数跌0.80%，恒生科技指数跌1.19%，国企 指数跌0.79%。盘面上，科网股普跌，军工股涨幅居前，半导体板块逆势上涨，黄金股普跌，港股消费 板块午后持续震荡，港股消费ETF(513230)现跌近0.5%，打开低位布局通道。 假期催化+冰雪经济：旅游ETF(562510)； 11月14日晚，2025年天猫双11以实现四年来最好增长收官。天猫双11全周期，近600个品牌成交破亿， 34091个品牌同比去年增长翻倍，18048个同比增长超3倍，13081个同比增长超5倍，均超去年同期。其 中，苹果、海尔、美的、源氏木语、小米、斐乐、老铺黄金、骆驼、华为、 ...