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企业投诉渠道有哪些?这些正规途径请收好
Xin Lang Cai Jing· 2025-11-18 11:06
Core Viewpoint - Understanding and utilizing the correct complaint channels is essential for consumers to effectively protect their rights when facing issues with companies. Official Complaint Channels: Authoritative and Reliable - The National 12315 platform is a key official complaint channel, offering multiple ways for consumers to submit complaints, including an app and WeChat mini-programs [1] - Industry-specific complaint channels through regulatory bodies and consumer associations are more effective for targeted issues, as they are established to protect consumer rights [1][2] - Industry associations, while lacking enforcement power, can influence companies through self-regulation mechanisms [1] Social Complaint Platforms: Convenient and Efficient Supplement - Social complaint platforms like Black Cat Complaints provide a user-friendly interface for consumers to lodge complaints quickly, with a process that takes less than five minutes [3] - These platforms utilize intelligent ticketing systems for real-time tracking of complaint progress and employ public opinion mechanisms to enhance visibility of issues [3] - Black Cat Complaints maintains a neutral stance, acting as a bridge for information transfer without charging fees [3] Industry-Specific Complaint Channels - Different industries have tailored complaint channels, such as: - E-commerce: Prioritize internal platform mechanisms, supplemented by 12315 and Black Cat Complaints [4] - Education: Complaints can be directed to education authorities and market regulators for false advertising [4] - Home Renovation: Multiple channels including 12315 and construction committee hotlines should be utilized [4] - Automotive: Black Cat Complaints can be used to report defect clues, contributing to national monitoring efforts [4] Preparation for Complaints - To enhance the success rate of complaints, consumers should prepare by gathering complete evidence, clearly stating their demands, and maintaining a rational attitude [4]
中金:联合解读中美经贸磋商成果
中金点睛· 2025-10-30 23:32
Core Viewpoint - The consensus reached during the China-US Kuala Lumpur economic and trade consultations is expected to stabilize trade relations, improve China's external circulation, and reduce market risk premiums [1][3]. Macro - The reduction and continued suspension of tariffs will help improve China-US trade and support Chinese exports. The US will cancel the 10% "fentanyl tariff" on Chinese goods and suspend the 24% equivalent tariff for one year, leading to a decrease in the overall effective tariff rate from 27% to 17% by 2025 [4][5]. - The expected increase in Chinese exports to the US could be around 10% due to the lowered tariff rate [4]. Export Controls - The US will suspend the implementation of the "50% penetration rule" for export controls for one year, which will benefit trade in key areas between China and the US. China will also relax certain export controls for rare earths and lithium battery materials for one year [6]. International Trade Costs - The suspension of port fees and related measures by both countries is expected to lower international trade costs and enhance shipping demand, particularly for agricultural products [7][19]. Agriculture - The consensus to expand agricultural trade is expected to accelerate trade in agricultural products, with projections indicating a slight decrease in China's soybean import share from the US in 2025 [7][20]. Technology - The outcomes of the consultations are favorable for the Chinese technology sector, particularly in terms of tariff reductions on electronic products and the suspension of certain export control measures, although restrictions on advanced technology access remain [25]. Commodities - The cancellation and delay of tariff barriers are expected to boost short-term demand for various commodities, including copper and aluminum, while also supporting the prices of precious metals like gold and silver [27][28]. Internet - The reduction in tariffs is expected to benefit cross-border e-commerce platforms, allowing them to maintain competitive pricing in the US market [31]. Textiles and Apparel - The easing of trade tensions may help stabilize the utilization rate of textile and apparel production capacity in China, benefiting companies that have not fully relocated their production [33]. Home Appliances - The reduction in tariff pressure is expected to provide direct benefits to the home appliance sector, improving the profitability of companies heavily reliant on exports to the US [36][37].
盛天网络:10月28日召开董事会会议
Mei Ri Jing Ji Xin Wen· 2025-10-29 17:47
Group 1 - The company, ShengTian Network, announced that its 11th meeting of the 5th Board of Directors was held on October 28, 2025, to review governance-related proposals [1] - For the year 2024, ShengTian Network's revenue composition is entirely from the internet industry, accounting for 100.0% [1]
国考向“35岁+”敞开大门,大厂还在卡年龄?
Jing Ji Guan Cha Wang· 2025-10-14 13:00
Core Points - The national civil service examination has officially lifted the age limit, allowing candidates up to 38 years old and recent master's and doctoral graduates up to 43 years old, signaling a shift from age-based restrictions to a focus on capability [1][2] - Despite the national examination's age adjustments, the corporate recruitment landscape, particularly in the internet sector, continues to impose a "35-year-old barrier," reflecting outdated hiring practices and a lack of social responsibility [2][3] - The disparity between the national examination's inclusive policies and corporate age discrimination highlights the need for a cultural shift in hiring practices, emphasizing experience and capability over age [4][5] Summary by Sections National Examination Changes - The national civil service examination has expanded the age eligibility for candidates, with general applicants now being able to apply until the age of 38 and recent graduates up to 43, breaking the previous "35-year-old barrier" [1] - This change is seen as a positive signal towards prioritizing ability over age in public service roles [1] Corporate Recruitment Challenges - Over 65% of job seekers over 35 have faced age restrictions, with those over 40 having a success rate of less than one-third compared to younger applicants [1][2] - In the internet industry, 72% of job postings for technical positions explicitly require candidates to be under 35, creating significant barriers for older applicants [1][3] Implications of Age Discrimination - The age discrimination in hiring practices not only exacerbates employment inequality but also reflects a lack of modern understanding of workforce dynamics, where older candidates bring valuable experience and stability [2][4] - The average number of applications needed for candidates over 35 to secure an interview is significantly higher than for younger candidates, indicating a systemic bias in recruitment [3] Recommendations for Change - Companies are encouraged to break down age discrimination as part of their social responsibility and to align with evolving ESG (Environmental, Social, Governance) standards, which increasingly value employment equity [4][5] - A collaborative effort among policymakers, companies, and job seekers is necessary to dismantle the "35-year-old barrier," with a focus on creating a more inclusive hiring culture that values experience and capability [5]
赋能增长:数字时代市场经理的核心能力重构与提升路径
Sou Hu Cai Jing· 2025-10-13 02:45
Core Competencies of Modern Marketing Managers - Digital marketing skills are now essential, including SEO/SEM, social media marketing, content marketing, and email marketing, with a focus on channel integration for enhanced effectiveness [3] - Data analysis capabilities are crucial for decision-making, moving from basic conversion tracking to complex attribution analysis [3] - Brand management skills encompass brand positioning, image building, and asset management, serving as a competitive advantage [3] Business Insights - Understanding the company's profit model, cost structure, and market competition is vital for marketing managers to enhance their influence [5] - Customer insights require a deep understanding of customer demographics, needs, pain points, and decision-making processes, with regular customer interviews being essential [6] - Financial knowledge is necessary for creating marketing budgets and evaluating ROI, transforming marketing expenses into investments [7] Leadership and Soft Skills - Strategic thinking aligns marketing activities with overall company strategy, avoiding distractions from daily tasks [9] - Cross-department collaboration is critical, requiring trust and influence among marketing, sales, product, and technology teams [9] - Project management skills ensure that marketing activities are completed on time, within quality standards, and budget [9] - Adaptability and continuous learning are essential due to the rapid evolution of platforms, tools, and trends in marketing [9] Growth Path for Marketing Managers - Junior Marketing Managers (1-3 years) focus on executing specific marketing tasks and mastering tools and channels [11] - Intermediate Marketing Managers (3-6 years) manage entire marketing channels, optimizing resources and integrating strategies [11] - Senior Marketing Managers/Directors (6+ years) develop marketing strategies, drive business growth, and build marketing teams [12] Professional Certifications - Digital marketing certifications, such as Google Analytics and Google Ads, are foundational for understanding traffic acquisition and conversion optimization [14] - Content marketing certification from HubSpot enhances content strategy, creation, and distribution skills [15] - CDA Data Analyst certification is valuable for data-driven marketing decisions, ROI quantification, and establishing competitive advantages [16][17][18] - The CDA certification is highly recognized in the industry, aiding job prospects and career advancement [19][22] Employment and Salary Insights - Job opportunities for CDA holders include roles in data analysis, financial technology, market research, and operations, with starting salaries around 15K+ [24]
指数百分位,使用的时候要注意这四点|投资小知识
银行螺丝钉· 2025-10-06 13:42
Core Viewpoint - The article discusses the importance of historical data in understanding market cycles and the impact of index rule changes on valuation metrics. Group 1: Historical Data Reference - Historical market cycles typically last 7-10 years, making it essential to consider longer time frames rather than just 2-3 years to avoid incomplete analysis [2]. - It is recommended to find similar style indices with longer histories for reference, as they tend to exhibit similar performance patterns during different market phases [3]. Group 2: Index Rule Changes - Changes in index rules can lead to significant valuation shifts, making historical valuation data less relevant [5]. - For example, the change of the CSI 100 index name to CSI A100 altered its selection criteria from market capitalization to a leading stock strategy, affecting its valuation [5]. - The H-share index's transition from 40 to 50 stocks, including more internet companies, also resulted in a loss of reference value for historical valuations [6]. Group 3: Valuation Calculation Methods - Different weighting algorithms in index valuation can lead to changes in percentile rankings, impacting the perceived valuation metrics [6]. - The CSI Dividend Index's shift from market capitalization weighting to dividend yield weighting significantly altered its composition, affecting its valuation calculations [8][9]. Group 4: Economic Downturns - During economic downturns, declining profits can lead to an increase in price-to-earnings (P/E) ratios, which may not reflect actual stock price increases [11][13]. - For instance, small-cap indices like CSI 1000 and CSI 2000 have experienced profit declines over the past two years, necessitating the use of stable financial metrics for valuation [14]. - In cases of unstable or declining profits, the price-to-book (P/B) ratio may serve as a more reliable valuation metric [15].
利欧股份:9月22日召开董事会会议
Mei Ri Jing Ji Xin Wen· 2025-09-22 10:45
Group 1 - The core point of the article is that Liou Co., Ltd. announced a board meeting to discuss providing counter-guarantees by the controlling shareholder [1] - For the first half of 2025, Liou Co., Ltd.'s revenue composition was 77.6% from the internet, 22.12% from manufacturing, and 0.28% from other businesses [1] - As of the report date, Liou Co., Ltd. had a market capitalization of 43.6 billion yuan [1] Group 2 - The article also mentions the recent leadership change at Anta Sports, with the new president for the Greater China region having been in office for just over two months [1] - The new president has been praised for their strong professional capabilities [1]
债券研究:政府融资支持力度减弱,8月社融增速回落
Index Performance - The Hang Seng Index (HSI) closed at 26,388, reflecting a 1.2% increase for the day and a 31.5% increase year-to-date [1] - The Hang Seng China Enterprises Index (HSCEI) closed at 9,365, with a 1.1% daily increase and a 28.5% year-to-date increase [1] - The MSCI China index showed a 1.3% increase for the day and a 34.7% increase year-to-date, closing at 87 [1] Commodity Price Performance - Brent Crude oil closed at $67 per barrel, with a 0.9% increase for the day but a 7.0% decrease year-to-date [2] - Gold prices reached $3,643 per ounce, marking a 0.2% increase for the day and a significant 38.8% increase year-to-date [2] - The Baltic Dry Index (BDI) increased by 111.7% year-to-date, closing at 2,111 [2] Key Macro and Earnings Releases - The US Empire State Manufacturing Index reported an actual value of 11.9, exceeding the consensus of 4.9 [3] - The US Import Price Index showed a year-over-year change of -0.2%, against a consensus of 0.0% [3] - The Federal Funds Target Rate in the US was reported at 4.5%, higher than the consensus of 4.3% [3] China Internet Sector - Six key factors influencing the financials and valuations of China Internet companies in the next 6-12 months include AI, macro recovery, competition landscape, regulatory environments, shareholder return executions, and US-China tensions [8][10] - The ranking of sub-industries is as follows: cloud > online music = online game = online advertising > eCommerce > others [8][10] - Tencent, Alibaba, Netease, and TME are identified as mid- to long-term top picks, while Bilibili and Baidu are recommended for short-term investment [9][10] Auto Sector Update - The "Work Plan for Stable Growth in the Automotive Industry (2025–26)" outlines 15 key initiatives aimed at expanding domestic consumption and enhancing supply quality [14][17] - The new plan emphasizes industry scale expansion and quality improvements, contrasting with the previous plan's focus on maintaining operations within a reasonable range [15][17] - Geely Automobile is favored for its market share gains, while NIO is expected to see a rerating due to operational improvements [16][18] Social Financing in China - The growth of outstanding social financing in China moderated from 9% in July to 8.8% in August, attributed to weakened government bond financing and subdued new loans [5][7] - Despite sluggish household consumption credits and mortgage loans, there is an increasing trend in household stock investment as savings have declined over the past two months [5][7] - Future growth in social financing is expected to stabilize with the advance of next year's bond issue quota for local government hidden debt replacement [6][7] Domestic AI Server Market - The domestic AI server market is projected to grow at 40% due to high demand for AI and uncertainties in Nvidia GPU supply [12][13] - Huawei, Cambircon, and Kunlunxin are ranked as the top three domestic AI platforms based on product competitiveness and supply stability [12][13] - There are concerns about oversupply risks in smaller computing clusters due to lack of economies of scale and inadequate technical support [12][13]
“脉动速度”之下,企业供应链设计的动态密码 | 红杉library
红杉汇· 2025-09-05 00:02
Core Viewpoint - The article discusses the accelerating approach of the technological singularity, which is giving rise to a new concept of "clockspeed," symbolizing exponential growth in technology and a fundamental shift in competitive logic in the digital economy [3]. Group 1: Supply Chain Dynamics - The article introduces two key laws regarding supply chain dynamics: the "volatility amplification law" and the "clockspeed amplification law" [8][16]. - The "volatility amplification law" states that as one moves upstream in the supply chain, the volatility of demand and inventory tends to increase significantly [9][11]. - The "clockspeed amplification law" posits that the closer one gets to the end consumer in the supply chain, the faster the clockspeed of product updates and changes [17][19]. Group 2: Impact of Volatility on Supply Chain Design - The article highlights that businesses must be aware of the cyclical volatility experienced by upstream supply chain members, which can be exacerbated by delays in information and order adjustments [9][13]. - Historical examples, such as the machine tool industry, illustrate the severe impact of volatility, with order fluctuations reaching ±60% to ±80% compared to GDP fluctuations of ±2% to ±3% [13]. - Companies like Toshiba and Cincinnati Milacron have adopted strategies to mitigate the effects of demand fluctuations by collaborating with key customers and diversifying their production capabilities [14][15]. Group 3: Strategic Implications - The article emphasizes that companies must integrate supply chain design into their strategic planning, as competition increasingly focuses on supply chain efficiency [21]. - Examples of successful companies, such as Dell and Amazon, demonstrate how minimizing supply chain layers and time can lead to significant competitive advantages [21]. - The need for companies to understand their supply chain dynamics and the roles of various participants is crucial for identifying "clockspeed bottlenecks" and enhancing overall performance [21].
进击的港股:恒指何以领跑全球?
21世纪经济报道· 2025-08-29 11:34
Group 1 - The core viewpoint of the article highlights that the Hong Kong stock market has shown significant growth this year, with the Hang Seng Index rising over 20% since the beginning of the year, and the Hang Seng Tech Index leading the way [1] - The current valuation of Hong Kong stocks is still considered low compared to historical highs in 2021, indicating potential for further growth, especially in sectors like technology, internet, innovative pharmaceuticals, and new consumption [1][2] - The article emphasizes that external factors, such as the Federal Reserve's potential interest rate cuts, could enhance liquidity and attract foreign capital back to the Hong Kong market, acting as an accelerator for continued market strength [2] Group 2 - Hong Kong's tech companies are becoming increasingly competitive in the AI sector, with recent upgrades to the listing system facilitating the entry of biotech and hard tech companies, thereby enhancing the market's advantages in these areas [2] - There is significant inflow of southbound capital into Hong Kong stocks, with over 900 billion RMB accumulated this year, particularly benefiting large tech stocks like Tencent, Meituan, Xiaomi, and Kuaishou [3] - The article notes a surge in IPO activity in Hong Kong, reflecting the capital market's recognition of its financing capabilities, and suggests that the market may experience a "comeback" this year [3]