Core Viewpoint - The banking sector is experiencing a rally, with significant increases in stock prices for various banks, driven by insurance capital increasing their holdings in Hong Kong bank stocks, particularly by China Ping An [1][2]. Group 1: Investment Activities - China Ping An's subsidiary, Ping An Life, increased its holdings in China Merchants Bank (CMB) by 2.989 million H-shares, raising its total to 781 million shares, which represents 17% of CMB's H-shares [2]. - On the same day, China Ping An purchased 641,600 H-shares of Postal Savings Bank, increasing its stake to 17.01% [2]. - Since the beginning of the year, China Ping An has significantly increased its investments in H-shares of banks, including Agricultural Bank and Industrial and Commercial Bank, with total expenditures exceeding 100 billion Hong Kong dollars [4]. Group 2: Market Trends - The banking sector has seen a net inflow of nearly 100 million yuan into the Bank AH Preferred ETF (517900) over four consecutive days, indicating strong investor interest [7]. - The insurance sector's stock holdings have increased by 26.69% since the beginning of the year, with banks consistently representing the highest proportion of these holdings, reaching 47.2% by mid-2025 [4][6]. Group 3: Performance Metrics - The China Banking Index has experienced a cumulative decline of 15.21% from July 11 to October 9, while the CSI 300 Index rose by 17.44% during the same period [9]. - Since the launch of the Bank AH Total Return Index on December 6, 2017, it has achieved a cumulative return of 82.26%, outperforming the China Banking Total Return Index by 21.49% [9][11].

9月11日，一位来自缅甸的南通大学留学生希望将美元现钞兑换成人民币。她将需求写在手机上展示给 工作人员。办理过程中，客服经理发现她是工行新客户，需录入完整信息（流程类似开户），耗时较 长。工作人员立即用英语解释情况，客户表示理解。经过约40分钟的操作，外币兑换业务顺利完成，这 位留学生努力地用中文说了句"谢谢"。 9月16日，柜面接到一位外国友人电话。对方用生涩的"你好"开头，现金柜台客服经理照例询问："您 好，这里是工行外滩，请问有什么可以帮您？"电话那头断续传来含糊的中文，网点员工立刻判断对方 可能是外国人，随即表示"You can speak English"。对方语气明显轻松下来。经沟通得知，他查询的是两 周前其父亲从印度汇来的一笔学费美元款项为何尚未到账。工作人员清晰地用英文告知了外汇业务部门 的联系电话，并与他反复确认三次号码无误后，他表达了感谢。 九月开学季的这几起业务经历，让我们深刻感受到在经济全球化浪潮下，国际合作日益紧密且形式多 样。银行窗口服务必须与时俱进，适应新形势的变化。作为基层员工，需提升国际通用语言能力，熟练 掌握常用服务口语，并善用翻译软件等工具，为外籍客户提供更优质的金融服务 ...

江南时报讯 2025年9月20日，工商银行南通分行营业部青年员工积极前往南通体育会展中心，以当前最 热门的苏超比赛为契机，组织开展了主题为"保障金融权益，助力美好生活"的"金融教育宣传周"活动。 本次活动致力于向社会公众传递金融为民正能量，宣传金融惠民利民措施，提升消费者金融素养，帮助 消费者共同防范非法金融活动,持续强化金融消费者权益保护工作，共同营造和谐健康的金融环境。 为增加活动的趣味性和参与感，该行还在现场设置了互动问答环节。参与者通过抽题目的方式，通过回 答苏超的趣味小知识、金融安全、消费者权益保护等方面的问题，不仅获得了精美礼品，更在轻松愉快 的氛围中掌握了实用的金融知识。 此次金融知识宣传活动得到了现场球迷、市民的广泛好评。大家纷纷表示，通过参与活动，不仅学到了 许多实用的金融知识，还增强了自我保护意识和能力，对今后的金融消费决策有了更加清晰的认识。 该行将以此次活动为契机，继续深化金融知识普及工作，创新宣传方式，扩大宣传覆盖面，努力构建更 加安全、便捷、高效的金融服务体系，为地方经济社会发展贡献更多金融力量。 该行抓住本次由南通金融监管分局指导，南通市银行业协会、南通市保险行业协会联合承办的活 ...

Core Insights - The Industrial and Commercial Bank of China (ICBC) successfully intercepted a suspected "miracle drug" scam involving a senior customer, showcasing the bank's role as a frontline defense against fraud [1][2] - The incident highlights the importance of risk awareness and collaboration between financial institutions and law enforcement in protecting customers from scams [2] Group 1: Incident Overview - A senior customer attempted to transfer funds to a personal account in Shanghai for a so-called "miracle drug" that claimed to cure stroke paralysis, raising red flags for the bank staff [1] - The bank staff engaged in risk assessment and attempted to dissuade the customer from proceeding with the transaction, emphasizing the lack of legitimate miraculous medical treatments [1] Group 2: Response and Outcome - After the bank staff's initial efforts were unsuccessful, they activated a fraud prevention emergency plan and contacted local police for assistance [1] - Police arrived promptly and, through patient communication, helped the customer realize the potential scam, leading to the cancellation of the transfer [2] Group 3: Institutional Commitment - The incident reflects ICBC's ongoing commitment to risk prevention training and effective collaboration with law enforcement to safeguard customer funds [2] - The bank plans to enhance public financial literacy and targeted fraud prevention education for the elderly, aiming to strengthen overall fraud awareness and protection measures [2]

Core Insights - The article highlights a successful intervention by a bank branch to prevent a customer from falling victim to a complex telecom fraud scheme involving romance and investment [1][2][3] Group 1: Incident Overview - A customer attempted to transfer 10,000 yuan, which raised suspicions among bank staff due to her nervous demeanor and the nature of the transaction [1] - The customer was being manipulated by an individual claiming to be a friend of her husband, who was allegedly working abroad, and was soliciting investment funds [1][2] Group 2: Fraud Detection and Prevention - The bank's operational supervisor, leveraging anti-fraud training and experience, identified the high risk of the situation and reviewed chat records that indicated manipulative behavior typical of "pig butchering" scams [2] - The bank initiated an emergency response, calming the customer while suspending the transaction and contacting law enforcement for further investigation [2] Group 3: Customer Response and Future Actions - The customer expressed deep gratitude for the bank's intervention, acknowledging that without their diligence, she would have lost her money [3] - The bank plans to enhance staff training on fraud prevention and increase financial literacy efforts to better equip customers against such scams in the future [3]

Core Insights - A loyal customer of Industrial and Commercial Bank of China (ICBC) visited the bank to deposit a large amount of accumulated coins and banknotes, showcasing the trust and relationship between the customer and the bank [1][2] - The bank staff efficiently collaborated to count and organize over 30,000 yuan in banknotes and more than 6,000 yuan in coins, demonstrating their commitment to customer service [2] Customer Relationship - The customer has a history of using various banking products and services from ICBC, indicating a strong and trusting relationship [1] - The customer's positive feedback and willingness to recommend ICBC to friends and family highlight the importance of customer satisfaction in banking services [2] Service Excellence - The bank's team displayed professionalism and dedication by quickly addressing the customer's needs, which reinforces the bank's service philosophy of prioritizing customer satisfaction [2] - The bank aims to continue enhancing its cash services, reflecting a commitment to understanding and meeting customer needs [2]

9月19日，该行接到一位客户的来电咨询，称其母亲是磨头小学的退休教师，银行卡需要到期需要更 换，询问需要携带哪些资料进行办理。网点工作人员告知可线上申请或需本人带身份证件进行办理。然 而，客户母亲年事已高，既无法熟练使用手机进行线上操作，又因病住院无法前往网点。网点工作人员 在电话中感受到客户的急切与无助，随即表示网点可提供上门服务，第一时间与客户确认当前所在的医 院病房地址、适宜的服务时间以及办理所需的具体材料，第二日即上门完成换卡服务，获得客户高度赞 誉。 此次批量换卡中，工商银行磨头支行没有局限于网点的"三尺柜台"，而是主动将服务的触角延伸至最需 要的地方，累计为10余位因各种原因不便出门的退休教师提供了专业、便捷的上门换卡服务，以有温度 的服务传递金融关爱，赢得了退休教师群体及其家属的高度认可和广泛好评。 江南时报讯 在人口老龄化趋势日益加剧的当下，为老年群体提供便捷、贴心、安全的金融服务已成为 金融机构的重要课题。工商银行磨头支行深入践行"金融为民"服务理念，以打造优质适老服务网点为目 标，准聚焦老年客群的独特需求与痛点，坚持主动靠前、服务延伸，用心用情破解"银发族"在金融服务 中面临的"数字鸿沟" ...

| E= 股权结构 | | --- | | 序号 | | 合伙人名称 | 出资比例 ⇒ | 认缴出资额 ÷ | | --- | --- | --- | --- | --- | | 1 | + B | 四川九洲投资控股集团有限公司 | 69.90% | 69900万元 | | | | 市属国企 | | | | | | 工银金融资产投资有限公司 | 29.90% | 29900万元 | | | | 央企子公司 私募基金管理人 | | | | 2 | 级 + | 中国工商银行股份有限公司 | 100% | 2700000万元 | | | 股 | | | | | | 东 | | | | 工银资本管理有限公司 国 1888年 国有企业 执行事务合伙人 3 0.10% 100万元 + 企查查APP显示，近日，绵阳科技城工融九洲股权投资基金合伙企业（有限合伙）成立，出资额10亿元，经营范围包含：以私募基金从事股权投资、投资管 理、资产管理等活动。企查查股权穿透显示，该企业由四川九洲投资控股集团有限公司、工商银行（601398）全资子公司工银金融资产投资有限公司等共同 出资。 | 全国企业信用查询 | | 绵阳科技城工融九洲 ...

细节关怀，营造"如家"暖意。适老设施齐全：厅堂内老花镜、放大镜、急救药箱等适老化设施触手可 及；饮水机旁备有一次性水杯；座椅摆放充分考虑老年人起坐舒适度。厅堂服务延伸：大堂经理与客服 经理在厅堂内主动巡视，及时发现并响应客户需求。一句亲切的"阿姨，您稍坐，马上到您"，一杯适时 递上的温水，有效缓解了老人等待时的焦虑。应急服务到位：针对可能出现的突发状况，如老人身体不 适等情况，支行制定了详尽的应急预案，确保能第一时间妥善处理，保障客户健康安全。 预案先行，织就服务保障网。窗口弹性增开：该行提前研判当日业务高峰，采取"增开+弹性"策略。在 养老金发放日固定增开2个专门服务窗口，同时安排机动柜员，根据客流峰谷及时补充窗口力量，确 保"窗口等人"。动线精心规划：厅堂内设置清晰醒目的"养老金专办"引导标识与隔离带，开辟出相对独 立的"长者办理区"，实现人车分流，减少人群交叉。配备充足座椅，让等候的老人能安心坐下休息。同 时，安保人员加强厅堂巡视，维持秩序，确保环境安全有序。 智慧赋能，跨越"数字鸿沟"。移动金融"零距离"教学： 在等候区设立"移动银行微课堂"，青年员工利用 客户碎片时间，现场演示手机银行查询余额、转账 ...

Core Viewpoint - The article highlights the effective and compassionate financial services provided by the Industrial and Commercial Bank of China (ICBC) to elderly customers, showcasing a successful case of personalized support for a senior citizen in need [1][2][3] Group 1: Service Implementation - ICBC's branch in Nantong, Haian, has established a specialized elderly service system, demonstrating a commitment to addressing the needs of senior customers [1][3] - The branch is equipped with experienced elderly service specialists and has prepared various elderly-friendly materials, including mobile smart terminals and large-print business guides [2] Group 2: Customer Support Case - An 82-year-old customer faced difficulties accessing his bank account due to a forgotten password and physical limitations, prompting his family to seek assistance from the bank [1] - Upon receiving the request, the bank activated its emergency service plan for elderly customers, ensuring a smooth and efficient process for the elderly client [2] Group 3: Service Features - The bank's service includes a full-process appointment mechanism for elderly customers, covering high-frequency services such as password resets and account activations [3] - Over the years, the branch has provided personalized financial services to more than 200 elderly, disabled, and critically ill customers, emphasizing the importance of accessible and warm financial services [3]