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以服务精准度提升企业群众满意度
Hai Nan Ri Bao· 2025-10-24 00:54
Core Insights - The urgency for businesses regarding the Hainan Free Trade Port policies is increasing as the closing of the island approaches, with a specific demand for more convenient administrative processes [1][2] - The establishment of a dedicated hotline for policy inquiries and the release of a comprehensive guide for "zero tariff" yacht processing are significant steps to address the pain points of businesses and the public [1][2] Group 1: Policy Implementation - The Hainan 12345 hotline has launched a dedicated service for Free Trade Port policies, allowing for precise answers to complex tax and customs inquiries, thus improving efficiency [1][2] - The "zero tariff" yacht processing guide addresses multi-departmental coordination issues, providing a streamlined, one-stop process for applicants [2][3] Group 2: Service Improvement - Continuous innovation in precise services stems from timely awareness of business and public needs, supported by ongoing reforms in Hainan's administrative services [2][3] - The increase in the number of business entities and the complexity of service scenarios necessitate a focus on enhancing service efficiency and convenience through reforms like "one network for all services" [3][4]
佛山顺德在全省首推“容错审批” 覆盖112项高频服务事项
Nan Fang Ri Bao Wang Luo Ban· 2025-10-23 09:22
Core Viewpoint - Shunde District in Foshan has introduced a new "error-tolerant approval" service mechanism aimed at improving the business environment and reducing burdens for enterprises [1][2]. Group 1: Policy Implementation - The "error-tolerant approval" service mechanism is the first of its kind in the province, officially launched with the issuance of the "Implementation Measures for Error-Tolerant Approval of Government Service Matters (Trial)" [1]. - The first batch of error-tolerant approval service items focuses on 112 high-frequency service matters, including business establishment, operational changes, and qualification filing, aimed at alleviating the administrative burden on enterprises [1]. Group 2: Service Features - The "error-tolerant approval" allows for acceptance of applications even if there are minor errors such as selecting the wrong application item or missing non-critical materials, provided that core materials are complete and compliant [1][2]. - Applicants only need to submit a commitment letter and can rectify any issues within a specified period, enabling a "first acceptance, quick processing" approach without the need to reprepare documents [1]. Group 3: Expected Impact - Compared to the previous "tolerant acceptance" policy, which addressed only about 30% of business application anomalies, the new "error-tolerant approval" is expected to cover over 80% of common application errors, significantly increasing the "one-time completion" rate to over 90% [2]. - It is estimated that approximately 160,000 business entities will benefit from this new approval mechanism annually [2]. Group 4: Initial Outcomes - Since its implementation on October 15, nearly 50 enterprises in Shunde have already experienced the conveniences brought by the "error-tolerant approval" [3].
【渭南】推出“证照遗失免费网上自主公告”服务
Shan Xi Ri Bao· 2025-10-23 00:14
Core Points - The article discusses the launch of a new online service for reporting lost licenses and certificates in Weinan City, aimed at enhancing the business environment and streamlining administrative processes [1] Group 1: Service Features - The new service allows for a fully online process for reporting lost documents, eliminating the need for in-person visits and reducing administrative burdens [1] - The service is free of charge, significantly alleviating the financial burden on citizens and businesses [1] - The declaration of loss becomes effective immediately, greatly reducing waiting times for users [1] - A multi-department sharing mechanism is implemented, allowing relevant departments to verify information online, thus improving approval efficiency [1] Group 2: Future Plans - The Weinan Administrative Approval Service Bureau plans to expand the service range and continuously optimize platform functionalities to benefit more citizens and businesses [1] - The initiative is part of a broader effort to create a first-class business environment in Weinan City [1]
海南发布第六批优化营商环境示范案例
Hai Nan Ri Bao· 2025-10-22 01:20
Core Viewpoint - The Hainan Provincial Office for Optimizing the Business Environment has released the sixth batch of demonstration cases aimed at promoting a better business environment across the province, focusing on innovation, representation, and practicality [1] Group 1: Overview of Demonstration Cases - A total of 8 demonstration cases have been selected from various cities and units in Hainan, covering areas such as aircraft maintenance, marine fuel supply, government contract supervision, foreign-related litigation, credit park construction, grassroots social governance, policies benefiting enterprises and citizens, and government approval services [1] Group 2: Specific Cases - **Case 1**: A "one-stop" aviation maintenance service center is being developed in Haikou to meet the demand for comprehensive aircraft repair services, leveraging the advantages of the free trade port and customs [2] - **Case 2**: Haikou Customs has implemented a new marine fuel supply model that allows dual-use fuel supply ships to operate locally and across customs zones, significantly reducing overall business costs for enterprises [3] - **Case 3**: The city of Danzhou has established a new model for government contract supervision to enhance transparency and trust, ensuring compliance and protecting enterprise rights [4] - **Case 4**: The Hainan First Intermediate People's Court has created a one-stop foreign-related litigation service mechanism to improve judicial services and dispute resolution for international business [5] - **Case 5**: Sanya Yazhou Bay Science and Technology City is advancing the construction of a credit park to enhance regulatory services and support high-quality development in key industries [6] - **Case 6**: Sanya's Tianya District has innovated grassroots social governance to create a supportive environment for businesses, focusing on service efficiency and cost reduction [7] - **Case 7**: The provincial government has introduced "no application, immediate enjoyment" policies to streamline access to subsidies and support for key industries, addressing bureaucratic hurdles [8] - **Case 8**: The Lingshui Li Autonomous County has implemented a regional integrated approval service model to enhance government service efficiency and improve public satisfaction [9]
更精准、更创新、更便捷,惠州推出港澳新服务新体验
Nan Fang Du Shi Bao· 2025-10-20 23:34
据悉,电子书和电子海报会在惠州市发展和改革局网站和公众号设立固定专栏,并广泛通过各大媒体、 港澳和省市港澳服务相关的党政部门、商协会社团组织等加大宣传,拓宽港澳居民线上获取路径。 10月19日,惠州粤港澳大湾区(港澳服务)专区启用暨《港澳居民旅居惠州应用通》发布一周年新服务 新体验活动举行。本次活动由惠州市大湾区办、惠州市政务服务和数据管理局、惠州市台港澳事务局等 单位联合举办。 在活动现场,惠州政协历届港澳委员联谊会、香港惠州社团联合总会、澳门惠州同乡联谊会、惠州市外 商投资企业协会、惠州市侨商投资企业协会、香港工会联合会惠州中心等11家港澳有关机构的40多名代 表体验最新的港澳服务,感受惠州的最大诚意。 据介绍,《应用通》是惠州市大湾区办会同惠州市台港澳事务局,联动31家市直拥有港澳服务职能的有 关部门共同编制,为港澳居民在惠州工作生活发展提供专属官方权威实用的惠州信息和服务指南。去年 10月,首版《应用通》正式对外发布,值此一周年之际,惠州对《应用通》进行了全面焕新,升级推出 2025年版。 惠州市大湾区办相关负责人介绍,相较于首版,2025年版《应用通》增加6页全新内容,主要体现在内 容、形式、获取渠 ...
构建与我国对外投资贸易相宜的海外综合服务体系
2 1 Shi Ji Jing Ji Bao Dao· 2025-10-20 08:45
Group 1: Urban Infrastructure Development - The Ministry of Housing and Urban-Rural Development and nine other departments have released an action plan for new urban infrastructure construction from 2025 to 2027, focusing on digital, networked, and intelligent urban infrastructure to enhance urban risk prevention and governance capabilities [2] - The plan aims to integrate new-generation information technology with urban infrastructure, creating a digital foundation for urban governance and promoting the development of resilient, livable, and smart cities by the end of 2027 [2][3] - Key tasks include the construction and renovation of intelligent municipal infrastructure, dynamic updates of facility information, and improvements in safety management in critical areas [2] Group 2: Overseas Service System Enhancement - The Ministry of Commerce and four other departments have issued guidelines to improve the overseas comprehensive service system, establishing service stations in key countries to support Chinese enterprises in international markets [4] - The guidelines aim to upgrade public service platforms to a national level, creating a comprehensive service system that combines general and specialized services [4] - Local governments are encouraged to innovate and create integrated service ports to enhance the quality and efficiency of services for enterprises going abroad [4] Group 3: Traffic Management Services - The Ministry of Public Security will implement six new online traffic management measures starting November 1, increasing online services to 41 items, benefiting over a hundred million citizens annually [5][6] - New measures include online processing for vehicle mortgage releases, replacement of vehicle registration certificates, and electronic transfer of vehicle files, significantly reducing the need for in-person visits [5][6] - Additional online services for driving license examinations and temporary license plates for oversized vehicles will also be introduced to streamline processes for citizens and businesses [6] Group 4: Local Government Initiatives - The Wuqing District government in Tianjin has launched an action plan to enhance the business environment, focusing on improving government services and regulatory frameworks [7] - The plan includes the establishment of a dedicated service team for enterprises and the implementation of integrated service reforms for project approvals [7] - Financial support initiatives will be introduced to facilitate enterprise development, including regular financial discussions and promoting financing pathways for small and micro enterprises [7] Group 5: Data Industry Support in Guizhou - The Guizhou Provincial Big Data Bureau has issued a plan to support key development directions in the data industry, including data labeling and artificial intelligence, with 25 supportive measures [8] - Financial incentives include a 3% reward on annual revenue for data labeling companies and one-time rewards for significant revenue achievements in related sectors [8] - The initiative aims to strengthen Guizhou's brand effect in data services and provide comprehensive support for the development of the digital economy [8] Group 6: Housing Fund Service Integration in Guangxi - The Guangxi Zhuang Autonomous Region has launched an integrated information platform for housing provident fund services, enabling 79 services to be processed online, achieving over 95% online service rate [9][10] - The platform aims to streamline processes by eliminating the need for multiple documents and providing instant processing for high-frequency services [10] - AI-driven customer service features are included to assist users in navigating services and completing transactions efficiently [10]
西湖区启用汽车联盟政务服务驿站
Hang Zhou Ri Bao· 2025-10-17 02:22
Core Insights - The article highlights the innovative "Tap to Service" feature implemented in the Xihu District's automotive service station, which simplifies various administrative tasks for residents and businesses [3][4] - The service station aims to create a one-stop platform for government services, vehicle registration, and business communication, specifically targeting the automotive industry along Xixi Road [3][4] Group 1: Service Features - The "Tap to Service" feature allows users to complete administrative tasks by simply tapping their mobile phones on a designated area, significantly reducing the steps and time required for service [4] - Currently, there are 30 different administrative services available through the "Tap to Service" feature, covering areas such as traffic police, human resources, public security, housing fund, and real estate [4] Group 2: Impact and Future Prospects - The service station is expected to serve over 10,000 residents annually, enhancing the experience for car owners and contributing to the development of the Xixi Road automotive consumption international district [4] - The initiative has been recognized as one of the first batch of micro-reform cases for improving the business environment in the province by 2025 [4]
【人民日报】黑龙江省哈尔滨市不断提升政务服务水平 改进干部作风增强发展活力
Ren Min Ri Bao· 2025-10-15 03:30
Core Insights - Harbin city has significantly improved its administrative service efficiency, reducing the time for business license changes from over 18 working days to just 1 day through the "certificate and license integration" method [1] - The overall time to establish a business has been compressed from 11.5 days to just 38 minutes, showcasing a major enhancement in the business environment [1] - Public participation in governance has increased, with citizens actively engaging in city management and oversight, contributing to a new model of shared urban governance [1] Administrative Efficiency - The implementation of the "five-in-one" comprehensive evaluation reform has streamlined the approval process for various business-related services [1] - The introduction of bank enterprise opening assistance and city-wide business license services has further facilitated business operations [1] Public Engagement - Citizens are utilizing modern media such as live broadcasts and short videos to showcase local culture and natural beauty, enhancing community involvement [1] - Increased public participation has led to a more vibrant tourism sector, with Harbin receiving 86.977 million visitors and generating a total tourism revenue of 137.58 billion yuan in the first half of the year, marking year-on-year growth of 17.8% and 14% respectively [1]
北京人社AI“京晓保”已解答21万个问题,夜间访问量提升两成
Xin Jing Bao· 2025-10-11 11:48
新京报讯(记者耿子叶)近日,记者从北京市人力资源和社会保障局获悉,自今年7月首次推出以来, 人社政策咨询智能助手"京晓保"已累计接待访问9.3万余人、解答问题近21万个,其中高频回答的问题 是社会保险待遇、工资待遇、劳动合同、积分落户等涉及群众自身权益保障的事项,以及查询延迟退休 年龄、个人档案、更换社保卡流程等常用常办的办事指引。 市民可以在北京市人社局官网、"北京人社"微信公众号、"北京民生一卡通"微信小程序等平台访问"京 晓保",通过文字或语音实时交互的方式,围绕就业、社保、人事人才、劳动关系等人社领域相关问题 进行咨询,获取办事指引。"京晓保"依托人工智能,为群众提供个性化、差异化的精准解答,破除了千 人一面的政务服务模式。 下一步,北京市人社局将协同政策制定和经办部门精准识别群众潜在需求,通过数据分析主动规划接诉 即办服务,进一步拓展以"京晓保"为主的人社领域智能应用场景和渠道,以全程智能办理切实提升治理 能力,让人社政务服务更加可感可及。 为解决群众急难愁盼问题,聚焦改善人民生活品质,北京市人社局创新政务服务新模式,在12333热线 咨询服务的基础上,采用"大语言模型+北京人社知识库",整合了人社 ...
宜宾翠屏区:提升应急能力 护航政务服务
Zhong Guo Jing Ji Wang· 2025-10-09 08:39
Group 1 - The core objective of the training is to enhance the emergency response capabilities and rescue skills of the administrative service team in Yibin City, ensuring the safety and health of the public [1][3] - The training session included over 80 staff members from the administrative service hall, focusing on emergency first aid knowledge and skills [1][3] - The training utilized a combination of theoretical explanations, practical exercises, and scenario simulations, with professional guidance from the Red Cross [3] Group 2 - Key topics covered in the training included cardiopulmonary resuscitation (CPR), the Heimlich maneuver, and the use of automated external defibrillators (AEDs) [3] - Participants actively engaged in hands-on practice, learning the steps and techniques for emergency situations such as CPR and choking [3] - The training aimed to improve the overall quality of the administrative service team, fostering a culture of safety and efficient service delivery [3] Group 3 - The Yibin City government plans to continue enhancing emergency response capabilities through regular training and skill drills [3] - The goal is to create a highly skilled, responsive, and service-oriented administrative service team, contributing to a safe and efficient public service environment [3]