Group 1 - The core viewpoint of the articles highlights the ongoing changes in the delivery platforms "Ele.me" and "Meituan" regarding their payment and labor rules, particularly the cancellation of the overtime deduction system and the introduction of new incentive mechanisms [1][2][3] Group 2 - "Ele.me" is currently piloting a new service point system in cities like Nantong, Changzhou, Jieyang, and Jingdezhen, aiming to replace the overtime deduction with a more performance-based reward system [1] - The agreement formed during the negotiation meeting on September 10, 2023, indicates that "Ele.me" will gradually eliminate overtime deductions and enhance fatigue prevention measures, including the use of AI assistants for reminders [2] - "Meituan" has also introduced a "no penalty for overtime" mechanism in over 30 cities, which will be fully implemented by the end of this year, incorporating a points system and training for riders [2] - Additionally, "Meituan" has launched a feature allowing riders to evaluate users and block problematic customers, currently being tested in cities like Jinjiang and Shaoxing [3]

Group 1 - The core point of the article is that Ele.me is testing a new service point system to replace the existing penalty for late deliveries, aiming to promote a performance-based reward system for delivery riders [1] - The new service point system will involve deducting service points instead of imposing fines for late deliveries, promoting a model where more effort leads to more earnings [1] - The pilot program is currently being implemented in cities such as Nantong, Changzhou, Jieyang, and Jingdezhen, with plans to expand to more cities by October [1]

Core Viewpoint - Meituan has introduced a feature allowing delivery riders to block customers, marking a significant shift towards a more balanced regulatory framework between riders and customers [1][2]. Group 1: Impact on Delivery Riders - The new blocking feature provides delivery riders with a protective measure against difficult customers, addressing the long-standing issue of limited feedback channels for riders [1]. - Riders can now evaluate customers within 48 hours after order completion, enhancing their ability to manage interactions [1]. Group 2: Implications for Consumers - Consumers may initially feel concerned about being blocked by riders, but those who treat riders respectfully have little to worry about, as the feature is designed to protect riders' interests [1]. - The platform limits riders to blocking only two customers at a time, which mitigates potential misuse of the feature [1]. Group 3: Effects on Merchants - The blocking feature could indirectly affect merchants by reducing order matching efficiency, which may impact their cooking efficiency and store ratings [2]. - A comprehensive credit system is necessary to address the underlying issues rather than relying solely on the blocking feature [2]. Group 4: Recommendations for the Platform - The platform should establish a multi-dimensional evaluation system that incorporates feedback from riders, merchants, and customers into a unified credit system [2]. - An independent dispute resolution mechanism is recommended, similar to a "small court" system, to handle contentious evaluations [2]. - Data analysis should be employed to identify systemic issues and malicious behavior patterns, rather than placing the burden of resolution solely on riders and consumers [2]. Group 5: Broader Implications - The introduction of the blocking feature serves as a microcosm for examining how platform companies balance efficiency and fairness, and how they define the boundaries of rights among different parties [3].

10月12日消息，美团外卖在福建晋江、浙江绍兴等7个城市，上线骑手评价和屏蔽用户功能。 （文章来源：21世纪经济报道） ...

Core Viewpoint - Meituan has launched a pilot feature in seven cities that allows delivery riders to evaluate and block users, enhancing rider protection and promoting a more balanced interaction between users and riders [1][2]. Group 1: New Feature Implementation - The new feature allows riders to anonymously evaluate users within 48 hours after order completion and block users who threaten or insult them [1][2]. - Riders can only block a maximum of two users at a time, with a blocking period of 365 days, after which the block is automatically lifted [2]. Group 2: Rider Feedback and Consumer Reactions - Riders have expressed positive feedback about the feature, emphasizing its importance for their safety and dignity, although it requires evidence of abuse for blocking [2]. - Consumers have mixed reactions, with some supporting the feature for protecting riders and others suggesting a similar "block merchant" function to avoid poor dining experiences [2]. Group 3: Broader Industry Implications - This initiative marks a significant step towards establishing a two-way evaluation and trust mechanism, potentially leading to improved service rules in the local service industry [2]. - If widely adopted, such features could enhance the overall ecosystem of local life services by balancing interests among various stakeholders [2]. Group 4: Ongoing Rider Protection Policies - Meituan has introduced several protective policies for riders this year, including the "no penalty for delays" trial and expanded health insurance coverage [3][4]. - The company has committed to improving rider safety and income stability through various measures, including a shift from negative penalties to positive incentives [4][5].

北京商报讯（记者 郭缤璐）近日，有外卖骑手在社交平台上发帖称，美团在多个城市试点上线骑手评 价用户和骑手屏蔽用户功能，赋予骑手屏蔽用户的权限。对此，10月13日，北京商报记者从美团客服处 获悉，上述功能为最近新增，设置屏蔽后，365天之内骑手不会接到该用户的订单。这一功能目前已在 多个城市开放，后续会进一步推广，但具体时间尚未确定。 据了解，在该功能下，订单结束后的48小时内，骑手可在订单页对用户进行匿名评价。若遇到顾客辱 骂、恐吓威胁等场景，骑手可在评价页面勾选 "不再为该顾客送餐" 快捷屏蔽用户；也可在骑手APP的 "接单设置页面-接单工具模块-屏蔽顾客" 中选择对顾客进行屏蔽，提交相关证据审核通过后即可屏蔽成 功，最多可同时保持屏蔽两个用户。 ...

Core Points - Meituan has introduced a new feature allowing delivery riders to block customers in response to abusive behavior, currently being tested in seven cities including Jinjiang and Shaoxing [1] - Riders can evaluate customers anonymously within 48 hours after order completion and can choose to block customers who threaten or insult them [1] - The blocking feature allows riders to prevent receiving orders from specific customers for up to 365 days, with the ability to block a maximum of two customers simultaneously [1] Summary by Sections - **Feature Introduction** - Meituan has launched a trial for a customer blocking feature for delivery riders in seven cities [1] - The feature aims to protect riders' rights and improve their working conditions [1] - **Functionality Details** - Riders can evaluate customers anonymously after order completion [1] - If a rider encounters abusive behavior, they can select the option to block the customer on the app [1] - The blocking process requires evidence submission for approval [1] - **Future Expansion** - The feature is currently available in multiple cities and will be gradually rolled out nationwide [1] - Specific timelines for further expansion have not been confirmed [1]

近日，有网友在社交媒体发帖称，美团外卖骑手能屏蔽顾客了。10月11日，一名美团骑手也证实，确实 收到了该消息。 相关页面信息显示，为了维护伙伴们的权益，目前已在晋江、绍兴等7个城市试点上线了骑手评价用户 和骑手屏蔽用户功能，订单结束后的48h内可在订单页评价用户 (支持匿名评价) 。 如果遇到顾客辱骂、恐吓威胁等场景，可在评价页面勾选【不再为该顾客送餐】快捷屏蔽用户，或在骑 手APP中【接单设置页面接单工具模块屏蔽顾客】中选择顾客进行屏蔽 (提交相关证据审核通过后即可 屏蔽成功，最多可同时保持屏蔽两个用户)，未来会逐步拓展至全国。 统筹：马松林、李昌虎 来源 ：中原网 编辑：白蕊 ...

Core Points - Meituan has introduced a new feature allowing delivery riders to block customers in response to abusive behavior, currently being tested in seven cities including Jinjiang and Shaoxing [1][2] - Riders can evaluate customers within 48 hours after order completion and choose to block customers who have threatened or insulted them, with the ability to block up to two customers simultaneously [1] - The feature has sparked discussions online, with many supporting the idea that delivery workers should have the right to choose who they serve [3][4] Summary by Sections - **Feature Introduction** - Meituan has launched a trial for a customer blocking feature for delivery riders in select cities [1][2] - The feature allows riders to block customers for 365 days after setting the block in the app [2] - **User Feedback** - The new feature has generated significant online discussion, with many users expressing support for the rights of delivery workers [3] - Some users feel that the limit of blocking only two customers is insufficient, while others believe the feature's effectiveness may be limited as other riders will still be assigned to those customers [4]

Core Points - Meituan has introduced a feature allowing delivery riders to block customers in response to increasing friction between riders and customers in the expanding food delivery market [2][3] - The feature is currently being piloted in seven cities, including Jinjiang and Shaoxing, and allows riders to anonymously rate customers and block them for a year if they encounter abusive behavior [2] - Industry experts view this initiative as a positive step towards protecting the rights of both riders and customers by providing more options [3] Summary by Sections - **Feature Introduction** - Meituan has launched a trial for a new feature that enables delivery riders to block customers who exhibit abusive behavior [2] - The feature allows riders to provide anonymous feedback on customers and block them for 365 days after submitting evidence of misconduct [2] - **Pilot Cities and Functionality** - The blocking feature is currently available in seven cities, with plans for nationwide expansion [2] - Riders can block up to two customers simultaneously, which has sparked discussions about the limitations of this feature [3] - **Industry Reaction** - The introduction of this feature has generated significant discussion on social media, with many riders expressing support for the added protection [3] - Some industry professionals believe that this initiative enhances the rights of both riders and customers, marking a beneficial exploration in the industry [3]