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宝马与经销商互信共赢 共同迈向“新世代”
Xin Lang Cai Jing· 2025-09-26 04:17
Core Viewpoint - The article emphasizes BMW's commitment to quality management and customer service excellence in response to the national initiative for quality improvement in China, showcasing its dedication to high-quality development in the automotive industry [1][5]. Group 1: Event Overview - The 2025 BMW China After-Sales Service Competition attracted hundreds of dealers and nearly 10,000 service employees, marking a significant engagement in quality service initiatives [3]. - The competition featured real-case scenarios to ensure that the outcomes directly empower frontline work, enhancing the overall service quality [3]. Group 2: Talent Development - BMW has successfully trained and selected nearly 4,000 service consultants with new energy certifications and around 3,000 technicians with high-voltage certifications, strengthening its capabilities in new energy vehicle maintenance [3][5]. - The integration of the B.E.S.T. (BMW Education of Sales & Service Talent) program signifies a deepened talent strategy, rooted in the German dual education system, to cultivate skilled professionals across key operational areas [5]. Group 3: Customer Care Innovations - BMW has introduced proactive customer care services that enhance service experiences by addressing potential issues early, ensuring customers have worry-free maintenance and repair experiences [6]. - The company has implemented seamless digital upgrades to create a cohesive customer experience, allowing for online service appointments, vehicle pick-up and drop-off, and real-time updates on maintenance progress [8]. Group 4: Dealer Empowerment - BMW supports its dealers through various initiatives that enhance operational resilience and focus on improving customer service quality, aiming for five-star customer feedback on every service interaction [9]. - The company is strategically planning its dealer network based on regional market potential and customer density, fostering long-term partnerships for sustainable business growth and enhanced customer service experiences [11].
被中国富豪和造车新势力选中的迈巴赫
Di Yi Cai Jing· 2025-09-25 02:10
Core Insights - Maybach has established itself as a unique luxury car brand, defining standards of luxury with its exceptional size, performance, and opulence, despite its non-linear brand history [1][2] - The brand's historical significance and innovative contributions to the automotive industry, particularly through its founder Wilhelm Maybach, have played a crucial role in its luxury status [2][3] Historical Development - Wilhelm Maybach, born in 1846, became a pivotal figure in automotive design, collaborating with Gottlieb Daimler to create foundational technologies for modern internal combustion engines [2][3] - The 1901 design of the "Mercedes 35 HP" for Austrian businessman Emil Jellinek marked a significant milestone, leading to the establishment of the Mercedes brand [3] - After World War I, Maybach shifted focus to luxury automobiles, gaining a reputation as the preferred choice for European elites and government officials [3][4] Brand Resurgence - Following a long period of dormancy, Maybach was revived in 2002 with the launch of the Maybach 57 and 62, targeting the ultra-wealthy market with extravagant features [5] - The brand's revival was marked by a lavish launch event, attracting high-profile celebrities and establishing a strong presence in the luxury market, particularly in China [5][6] Recent Developments - The financial crisis of 2007 led to another decline, resulting in the cessation of production in 2011 [6] - In 2014, the brand was reintroduced as Mercedes-Maybach S-Class, leveraging the existing S-Class platform to reduce costs while maintaining luxury appeal [6][7] - The brand has successfully maintained its exclusivity through limited edition models and collaborations with renowned designers, expanding its offerings beyond sedans to include SUVs and electric vehicles [7][8] Market Positioning - Maybach's luxury is characterized by a harmonious integration of various elements rather than mere accumulation of features, distinguishing it from competitors [8] - The brand's strategy emphasizes maintaining scarcity and exclusivity, which has been crucial in sustaining its luxury status in a competitive market [7][8]
当豪华回归本质,捷豹路虎的“偏执”与坚持
Jing Ji Guan Cha Wang· 2025-09-10 07:58
Core Insights - Jaguar Land Rover has achieved significant recognition in the luxury vehicle market, winning multiple awards for quality and customer satisfaction, including first place in J.D. Power's 2025 China Initial Quality Study (IQS) and sales service satisfaction [1][9][11] - The company's focus on quality and user satisfaction is rooted in a robust manufacturing system that integrates global standards with local capabilities, particularly through its Changshu plant [2][11] - The brand's strategy emphasizes a "new modern luxury" that combines technology, sustainability, and personalization, appealing to high-end consumers [5][6][12] Group 1: Quality and Recognition - Jaguar Land Rover ranked first among luxury brands in J.D. Power's 2025 China IQS with a score of 208 PP100, indicating a strong performance in new vehicle quality [1] - The company also topped the luxury brand rankings in J.D. Power's APEAL and SSI studies, showcasing its excellence in product appeal and sales service satisfaction [1][11] - The brand's commitment to quality is reflected in its continuous presence on authoritative rankings for ten consecutive years, achieving eight first-place awards in various categories [11] Group 2: Manufacturing and Localization - The Changshu plant has become a hub for integrating global standards with local capabilities, enhancing the brand's ability to meet the specific needs of the Chinese market [2] - The localization strategy involves comprehensive innovation across research, supply chain, and manufacturing, rather than mere technology transfer [2] - Collaboration with Chery Automotive to create the Freelander brand exemplifies the brand's commitment to developing products tailored for Chinese consumers [2] Group 3: Consumer Engagement and Experience - The brand's focus on user satisfaction is evident in its research and development processes, which prioritize real user scenarios and needs [2][3] - Jaguar Land Rover's new initiatives, such as the "Jaguar Land Rover China" app, enhance customer service by providing real-time order tracking and vehicle management [10] - The brand's luxury experience platform, "Range Rover Realm," aims to create exclusive experiences for high-end customers, reinforcing brand loyalty and emotional connection [6][8] Group 4: Market Performance and Consumer Trends - Jaguar Land Rover maintains a leading position in the luxury SUV market, with the Range Rover model achieving a 10% year-on-year sales increase in the 1.5 million yuan and above segment [8] - High-end consumers are willing to pay a premium for quality and service, with 72% indicating they would pay 10% to 15% more for superior service experiences [10] - The brand's resilience in fluctuating market conditions is attributed to its ability to meet high-end consumer demands through quality design and performance [8][12]
成都车展,8大豪门集体缺席
Di Yi Cai Jing· 2025-08-23 14:27
Core Insights - The 28th Chengdu International Auto Show is set to take place from August 29 to September 7, 2023, with nearly 120 automotive brands participating and an exhibition area of 220,000 square meters showcasing over 1,600 vehicles [1][2]. Group 1: Trends in Luxury Brands - The trend of luxury brands being absent from the Chengdu Auto Show is expanding, with eight luxury brands missing this year compared to 2024 [2]. - The absence of high-end brands such as Porsche, Bentley, Lamborghini, Rolls-Royce, and Lotus in the luxury car exhibition hall indicates a significant shift, as these brands were previously concentrated in Hall 16 [3]. - Second-tier luxury brands like Lexus, Genesis, and Jaguar Land Rover are also missing from this year's event, following the absence of Maserati and Infiniti in the previous year [4][5]. Group 2: Market Performance of Luxury Cars - The luxury car market in China is experiencing a downturn, with a notable decline in the import of ultra-luxury vehicles since 2023, and this trend is expected to accelerate into 2024 and 2025 [6]. - Sales data shows that while Ferrari has maintained strong performance, brands like Bentley and Rolls-Royce have seen a decline but remain at relatively high sales levels, whereas Maserati's performance has been generally weak [6]. - In July 2023, luxury car retail sales reached 170,000 units, representing a year-on-year decline of 20% and a month-on-month decline of 29%, with luxury brand retail share dropping to 9.3%, down 3 percentage points year-on-year [8].
成都车展“含豪量”骤降:8大豪门集体缺席,外资超豪“绝迹”
Di Yi Cai Jing· 2025-08-23 10:34
Core Viewpoint - The absence of luxury car brands at the Chengdu International Auto Show reflects the decline of traditional luxury vehicles in the market [1][7]. Group 1: Event Overview - The 28th Chengdu International Auto Show will take place from August 29 to September 7, featuring nearly 120 automotive brands and covering an area of 220,000 square meters with over 1,600 vehicles on display [2][3]. - This year, eight luxury brands are missing from the show, continuing a trend observed in previous years [3][5]. Group 2: Changes in Luxury Car Representation - The 16th hall, which previously showcased luxury and modified cars, has been repurposed for brands like Xiaomi, Hongqi, and others, with no luxury car brands present this year [4]. - Notable absentees include high-end brands such as Porsche, Bentley, Lamborghini, Rolls-Royce, and Lotus, marking a complete absence of foreign ultra-luxury brands at the event [4]. Group 3: Market Trends - The ultra-luxury car market in China has seen a significant decline in imports since 2023, with projections indicating continued downturns into 2025 [7]. - Sales data shows that while brands like Ferrari, Bentley, and Rolls-Royce have maintained relatively high sales, others like Maserati are experiencing a downturn [7][8]. - In July, luxury car retail sales dropped by 20% year-on-year, with a market share decline of 3 percentage points, indicating increased pressure from domestic brands [8].
对话罗英瀚:蒙上双眼,也能认出是奥迪
汽车商业评论· 2025-08-20 23:06
Core Viewpoint - Audi is launching its largest product layout in China, aiming to redefine luxury for young consumers by integrating German engineering with Chinese insights [6][7][14]. Group 1: Market Positioning and Strategy - Audi views the evolving definition of luxury among young Chinese consumers as an opportunity rather than a challenge [6]. - The company emphasizes a long-term commitment to the Chinese market, leveraging its 37 years of presence and nearly 10 million users' trust [10][14]. - Audi is adopting a differentiation strategy, focusing on unique product offerings rather than engaging in a price war or feature overload [12][21]. Group 2: Product Development and Innovation - Audi is set to introduce a series of new models, including the Q6L e-tron and A5L, which will cater to various segments from fuel to electric vehicles [17][18]. - The new models will incorporate advanced technologies, such as Huawei's intelligent driving technology and large-capacity batteries from CATL, tailored specifically for Chinese consumers [18][31]. - Audi's approach includes extensive feedback from young Chinese engineers and users during the development phase to ensure alignment with local preferences [21][28]. Group 3: Competitive Advantage and Future Outlook - The integration of "German precision" with "Chinese wisdom" is central to Audi's strategy, aiming to create a unique value proposition that resonates with local consumers [23][24]. - Audi's commitment to long-term strategies and local adaptations is expected to enhance its competitive edge in the rapidly changing luxury car market [14][35]. - The company believes that the essence of luxury is evolving towards smart and innovative experiences, moving beyond traditional performance metrics [21][34].
保时捷宣布升级北京零售战略:长安、金港双店整合焕新“睿境计划”旗舰店
Xin Lang Ke Ji· 2025-08-18 11:53
新浪科技讯 8月18日晚间消息,面对中国豪华汽车市场高速发展所带来的多重变革与复杂挑战,保时捷 正积极筹划北京直营业务的新布局,通过战略升级零售网络布局,提升首都区域运营效能、优化客户体 验并拓维服务覆盖。 基于这一战略布局,北京长安保时捷中心与北京金港保时捷中心将于年内推进资源整合,实现双店合并 迁址。原两店业务将由全新落成的北京朝阳保时捷中心全面承接。该中心坐落于朝阳区望京核心地带, 作为"睿境计划"零售概念的标杆项目,朝阳店以社群文化和沉浸体验为核心,打造专属豪华品牌体验, 致力于服务更广泛的客户群体。 保时捷方面表示,此次业务整合秉持以人为本的原则,通过分阶段推进方案实现平稳过渡,最大程度降 低对客户及员工的影响。特别说明的是,北京长安保时捷中心售后服务中心将如常运营,不受本次整合 影响。保时捷承诺,所有客户将持续享有品牌全球统一的售后服务标准,保障服务体验始终如一。 责任编辑:刘万里 SF014 ...
从MINI到奥迪:统一定价能否稳住豪华车价格体系
Jing Ji Guan Cha Wang· 2025-08-15 13:10
Core Viewpoint - FAW Audi is transforming its sales model in China by introducing a "fusion direct sales" approach, aiming to enhance price transparency, customer experience, and channel stability [2][4]. Group 1: Sales Model Transformation - The "fusion direct sales" model allows consumers to place orders on a unified platform with a standardized price across the country, eliminating issues of price discrepancies between different dealerships [2]. - The initial models under this new approach include the Q6L e-tron family and A5L, with a price protection policy introduced to mitigate initial price fluctuations [2]. - Unlike the direct sales model of new players like Tesla and Li Auto, the "fusion direct sales" model retains the dealership system, where dealers provide local services such as test drives, invoicing, and after-sales support [2][3]. Group 2: Industry Context and Comparisons - The luxury car market in China has faced long-term price instability, with significant discounts at launch undermining brand value and affecting used car residuals [3][4]. - BMW's introduction of an agency model for its MINI brand in China in 2023 serves as a reference point, where the manufacturer sells directly while agents handle delivery and after-sales, aiming to improve price transparency and reduce dealer inventory pressure [2][3]. - The effectiveness of the "fusion direct sales" model will be evaluated over the next two to three sales cycles, potentially providing a reference for other traditional luxury brands [4].
经典传承与现代科技的平衡之道——试驾梅赛德斯-AMG SL 63
Core Viewpoint - The AMG SL 63, as the seventh generation of the SL family, combines the heritage of the 1954 300 SL with half a century of performance tuning experience from AMG, showcasing versatility in both track performance and daily comfort [2] Design and Aesthetics - The AMG SL 63 maintains classic proportions with a long hood and short rear, while featuring smoother lines compared to its predecessor [3] - The front grille is inspired by the legendary 300 SL, creating a unique visual focus under sunlight [3] - The soft-top mechanism has been redesigned for a 30% faster operation at 15 seconds, and can be operated at speeds up to 60 km/h [3] - The interior emphasizes luxury and driver interaction, with a 12.3-inch digital instrument cluster and an 11.9-inch adjustable central display [3] Engine and Performance - The AMG SL 63 is equipped with a 4.0T V8 twin-turbo engine, producing a maximum power of 430 kW and peak torque of 800 N·m, paired with a 9-speed AMG SPEEDSHIFT MCT transmission [4] - The vehicle exhibits a dual character; in Comfort mode, it offers smooth power delivery, while in Sport+ mode, it provides a more aggressive driving experience [4] - The car's zero to hundred km/h acceleration time is consistently around 3 seconds, with minimal fluctuation [5] Safety and Driving Assistance - The AMG SL 63 features an integrated driving assistance system that adjusts power output based on predicted road conditions, enhancing safety and performance [5] - The vehicle's safety features include automatic tightening of seat side bolsters when aggressive acceleration is detected, and alerts for potential loss of control [5] Overall Experience - The AMG SL 63 successfully balances performance and comfort, making it suitable for both track days and daily commuting, with advanced features that enhance driving experience [6]
朱华荣拜访任正非,美国电动汽车7月销量激增
Mei Ri Jing Ji Xin Wen· 2025-08-10 22:47
Group 1 - Changan Automobile's new chairman, Zhu Huarong, visited Huawei's CEO Ren Zhengfei just 11 days after taking office, indicating a sense of urgency and foresight in the electric and intelligent vehicle sectors [1] - The meeting aimed to discuss industry competition and future strategies, enhancing trust in technological cooperation between Changan and Huawei, which is expected to drive innovation in the electric vehicle industry [1] Group 2 - In July, U.S. electric vehicle sales surged to nearly 130,100 units, a month-on-month increase of 26.4% and a year-on-year increase of nearly 20%, marking the second-highest monthly sales on record [2] - The sales of electric vehicles accounted for 9.1% of total passenger vehicle sales in July, reaching a historical high, while used electric vehicle sales also hit a record of approximately 36,700 units [2] - The impending end of the $7,500 tax credit for electric vehicles by September 30 has prompted consumers to accelerate purchases, potentially boosting manufacturers' performance in the short term [2] Group 3 - Ferrari announced a recall of 381 units of its Purosangue model due to a safety issue involving the fuse box, which could lead to a short circuit and affect braking performance [3] - The recall reflects Ferrari's commitment to product safety, which is crucial for maintaining customer trust and could lead to stricter production and review processes in the future [3] Group 4 - Jaguar Land Rover reported a global revenue of £6.6 billion for Q1 of the 2026 fiscal year, a decrease of 9% year-on-year, with a pre-tax profit of £351 million, down 49% [4] - The company sold 87,286 vehicles during the same period, and its global free cash flow reached £758 million [4] - The financial results indicate ongoing challenges due to a sluggish global automotive market and supply chain bottlenecks, raising concerns about investor confidence in the luxury vehicle sector's recovery [4]